THIS IS A RESPONSE TO *** S *** CAR PURCHASE 9/10/IST OF ALL NO ONE LIED TO HER SHE SIGNED FOR THE PAINT PROTECTION FOR $NOT $AND SHE ALSO PURCHASED VIN ETCH FOR $AND SIGNED FOR THAT TO WE HAVE THE COPIES TO PROVE IT.SHE ALSO WANTED PAYMENT CLOSE TO $AS POSSIBLE
THERE IS NO O% AVAILABLE FOR MONTHS SO WE GAVE HER TO *** BANK AND GOT HER THE FULL REBATE OF $THAT WAS THE BEST DEAL FOR HER AT 3.55% AND THE PAYMENT AT $WE NEVER TOLD HER ANY CHECK FOR ANY AMONT WAS ON THE WAY EVER WE HAVE ASKED HER TIMES TO COME IN TO CANCEL WHAT SHE DOESENT WANT TO KEEP AND WE WILL TRY GET THIS OVER WITH AS WE DO NOT LIE TO OUR COUSTOMERS SHE REFUSES TO COME TO SIGN AND CANCEL THESE ITEMS THAT SHE KNOWS SHE BOUGHT HOW EVER IF SHE KEEPS GOING ON SOCIAL MEDIA WE WILL DO NOTHING AND I WILL GIVE THIS TO MY LAWYER FOR SLANDER THIS IS A BOGIS CLAIM AND I WOULD LIKE IT REMOVED FROM MY FILE WE DID NOTHING WRONG BUT TRY AND GET HER THE BEST PAYMENT AVAILABLE I MORE CHANCE IF SHE WOULD COME IN TO GET THIS RESOLVED WE WILL TRY OUR BEST TO DO SO *** *** LOREN HYUNDAI PS IF SHE DOES COME IN I WILL NOT TOLERATE ANY YELLING OR SWEARING AT MY MGR AND SHE MUST REPEAL ANY NEGATIVE SOCIAL MEDIA SHE HAS DONE
FILE I RECIEVED YOUR COMPLAINT ON MICHAEL *** OUR RESPONSE IS THIS CAR WAS SOLD AS IS AND SHOWN AND HE SIGNED AND NEW THATWE OFFERED TO SELL HIM A UC WARRANTY BUT HE DECLINED THE PURCHASE .A COUPLE OF DAYS LATER HE BROUGHT HIS TITLE IN AND SAID THE CAR NEEDED A FRT MOTOR MOUNT AND A
REAR SHOCK ABSORBER WAS LEAKING AIR.WE REPAIRED THESE ITEMS AT NO CHARGE EVEN HE BOUGHT THIS CAR AS IS AN SHOWN AT NO TIME WAS THIS CAR UNSAFE TO DRIVE THE ITEMS WERE STILL OK BUT HIS MECHANIC TOLD HIM THEY NEEDED REPLACING SO WE DID IT TO MAKE THE COUSTOMER HAPPY THEN THE COUSTOMER WROTE A NASTY REVIEW ON YELP AFTER THE REPAIRS WERE MADE THE UC MGER HAS ASKED HIM TO COME IN ON OCASSIANS TO TRY AN RESOLVE THE PROBLEM BUT HE HASNT COME IN AS OF THIS WRITING I CALLED MR *** THIS MORNING BUT HE HS NOT RESPONDED YET .I WILL DO EVERYTHING WITH IN REASON TO RESOLVE THIS CLAIM DENNIS ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Michael ***
Initial Business Response /* (1000, 5, 2015/06/13) */
Dear Valued Customer:
We sincerely regret that you feel that Loren Hyundai provided poor customer service in this matter and that we were otherwise unfair in not refunding your down-payment.
In order to be fair, we believe it important to...
point out a few facts that are missing from your complaint that relate to the entire series of events and circumstances and which address the customer service and refund issue.
As you know, on three separate occasions, our sales staff picked you up at home and on two occasions, drove you back home as a courtesy.
The second time you were at our store, you agreed to purchase the vehicle in question and you signed a purchase contract and provided a $500 non-refundable down-payment. As you know and as it states on the purchase contract, the $500 down-payment was non-refundable because: (1) as we did not have the specific vehicle you wanted in-stock, we had to buy the vehicle from another Hyundai dealer and have one of our sales staff pick it up and bring back to our store; and (2) you requested that we install a remote starter on the vehicle once we had it.
Loren Hyundai obtained the vehicle you ordered, installed the remote starter feature you requested, and contacted you to schedule delivery of the vehicle. You then agreed to come in to finish the transaction and take delivery.
After our sales associate picked you up at home, you came in to take delivery. At no time did you have any objections to the vehicle we obtained; quite the contrary, you were very please. Moreover, you did not have any issue with the financing you were approved for.
For the first time, you informed us that you were unhappy with the rate/price that your insurance company had quoted, and therefore, wanted to wait to take delivery until you resolved this matter.
Although the procurement of insurance was not related to our obligations, we nonetheless offered to assist you in finding a lower rate/price - you refused.
After you informed us that you would not take delivery, you requested that we drive you home. Unfortunately, we did not have an available staff member. Instead, we offered to assist you in getting a one day rental car at a discounted rate, which you agreed to.
The last time you came in was with your son, and on this date, you informed us that you changed your mind, did not want to purchase the vehicle, and demanded a refund. When we attempted to assist you resolve the insurance issue, you did not want to discuss it and simply demanded the refund. When we reminded you of the non-refundable agreement as stated on the purchase contract, your son became upset and unfortunately, a shouting match ensued followed by your son poking his finger in the eye of our manager. At this point you and your son left the store.
As a final effort to resolve matters, I called your son and again offered our assistance. We never heard back from you or your son.
Based on the above facts, Loren Hyundai believes it provided outstanding customer service, took all steps to offer assistance or otherwise resolve any and all issues, and in no way were ever rude or otherwise disrespectful towards you. We therefore ask that this complaint should remove and closed from our file.
We hope this clarifies the situation and look forward to resolving this matter.
Sincerely,
[redacted]
General Manager
Loren Hyundai
[redacted]
Glenview, IL XXXXX
XXX-XXX-XXXX
THIS IS A RESPONSE TO *** S *** CAR PURCHASE 9/10/IST OF ALL NO ONE LIED TO HER SHE SIGNED FOR THE PAINT PROTECTION FOR $NOT $AND SHE ALSO PURCHASED VIN ETCH FOR $AND SIGNED FOR THAT TO WE HAVE THE COPIES TO PROVE IT.SHE ALSO WANTED PAYMENT CLOSE TO $AS POSSIBLE
THERE IS NO O% AVAILABLE FOR MONTHS SO WE GAVE HER TO *** BANK AND GOT HER THE FULL REBATE OF $THAT WAS THE BEST DEAL FOR HER AT 3.55% AND THE PAYMENT AT $WE NEVER TOLD HER ANY CHECK FOR ANY AMONT WAS ON THE WAY EVER WE HAVE ASKED HER TIMES TO COME IN TO CANCEL WHAT SHE DOESENT WANT TO KEEP AND WE WILL TRY GET THIS OVER WITH AS WE DO NOT LIE TO OUR COUSTOMERS SHE REFUSES TO COME TO SIGN AND CANCEL THESE ITEMS THAT SHE KNOWS SHE BOUGHT HOW EVER IF SHE KEEPS GOING ON SOCIAL MEDIA WE WILL DO NOTHING AND I WILL GIVE THIS TO MY LAWYER FOR SLANDER THIS IS A BOGIS CLAIM AND I WOULD LIKE IT REMOVED FROM MY FILE WE DID NOTHING WRONG BUT TRY AND GET HER THE BEST PAYMENT AVAILABLE I MORE CHANCE IF SHE WOULD COME IN TO GET THIS RESOLVED WE WILL TRY OUR BEST TO DO SO *** *** LOREN HYUNDAI PS IF SHE DOES COME IN I WILL NOT TOLERATE ANY YELLING OR SWEARING AT MY MGR AND SHE MUST REPEAL ANY NEGATIVE SOCIAL MEDIA SHE HAS DONE
FILE I RECIEVED YOUR COMPLAINT ON MICHAEL *** OUR RESPONSE IS THIS CAR WAS SOLD AS IS AND SHOWN AND HE SIGNED AND NEW THATWE OFFERED TO SELL HIM A UC WARRANTY BUT HE DECLINED THE PURCHASE .A COUPLE OF DAYS LATER HE BROUGHT HIS TITLE IN AND SAID THE CAR NEEDED A FRT MOTOR MOUNT AND A
REAR SHOCK ABSORBER WAS LEAKING AIR.WE REPAIRED THESE ITEMS AT NO CHARGE EVEN HE BOUGHT THIS CAR AS IS AN SHOWN AT NO TIME WAS THIS CAR UNSAFE TO DRIVE THE ITEMS WERE STILL OK BUT HIS MECHANIC TOLD HIM THEY NEEDED REPLACING SO WE DID IT TO MAKE THE COUSTOMER HAPPY THEN THE COUSTOMER WROTE A NASTY REVIEW ON YELP AFTER THE REPAIRS WERE MADE THE UC MGER HAS ASKED HIM TO COME IN ON OCASSIANS TO TRY AN RESOLVE THE PROBLEM BUT HE HASNT COME IN AS OF THIS WRITING I CALLED MR *** THIS MORNING BUT HE HS NOT RESPONDED YET .I WILL DO EVERYTHING WITH IN REASON TO RESOLVE THIS CLAIM DENNIS ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Michael ***
Initial Business Response /* (1000, 5, 2015/06/13) */
Dear Valued Customer:
We sincerely regret that you feel that Loren Hyundai provided poor customer service in this matter and that we were otherwise unfair in not refunding your down-payment.
In order to be fair, we believe it important to...
point out a few facts that are missing from your complaint that relate to the entire series of events and circumstances and which address the customer service and refund issue.
As you know, on three separate occasions, our sales staff picked you up at home and on two occasions, drove you back home as a courtesy.
The second time you were at our store, you agreed to purchase the vehicle in question and you signed a purchase contract and provided a $500 non-refundable down-payment. As you know and as it states on the purchase contract, the $500 down-payment was non-refundable because: (1) as we did not have the specific vehicle you wanted in-stock, we had to buy the vehicle from another Hyundai dealer and have one of our sales staff pick it up and bring back to our store; and (2) you requested that we install a remote starter on the vehicle once we had it.
Loren Hyundai obtained the vehicle you ordered, installed the remote starter feature you requested, and contacted you to schedule delivery of the vehicle. You then agreed to come in to finish the transaction and take delivery.
After our sales associate picked you up at home, you came in to take delivery. At no time did you have any objections to the vehicle we obtained; quite the contrary, you were very please. Moreover, you did not have any issue with the financing you were approved for.
For the first time, you informed us that you were unhappy with the rate/price that your insurance company had quoted, and therefore, wanted to wait to take delivery until you resolved this matter.
Although the procurement of insurance was not related to our obligations, we nonetheless offered to assist you in finding a lower rate/price - you refused.
After you informed us that you would not take delivery, you requested that we drive you home. Unfortunately, we did not have an available staff member. Instead, we offered to assist you in getting a one day rental car at a discounted rate, which you agreed to.
The last time you came in was with your son, and on this date, you informed us that you changed your mind, did not want to purchase the vehicle, and demanded a refund. When we attempted to assist you resolve the insurance issue, you did not want to discuss it and simply demanded the refund. When we reminded you of the non-refundable agreement as stated on the purchase contract, your son became upset and unfortunately, a shouting match ensued followed by your son poking his finger in the eye of our manager. At this point you and your son left the store.
As a final effort to resolve matters, I called your son and again offered our assistance. We never heard back from you or your son.
Based on the above facts, Loren Hyundai believes it provided outstanding customer service, took all steps to offer assistance or otherwise resolve any and all issues, and in no way were ever rude or otherwise disrespectful towards you. We therefore ask that this complaint should remove and closed from our file.
We hope this clarifies the situation and look forward to resolving this matter.
Sincerely,
[redacted]
General Manager
Loren Hyundai
[redacted]
Glenview, IL XXXXX
XXX-XXX-XXXX