Liberty Home Products

Our Customer Service department has spoken with this customer to determine exactly what service is needed on his windowsTwo IGU glass panels need to be replaced, and the customer would like assistance removing screensLiberty Home Product’s warranty information was emailed to him as wellJust a note, our customer was very pleasant and easy to work withOur customer’s windows were installed in As was discussed with our customer, based on the warranty for product installed over ten years ago, labor or costs to remove or install replacement components are not coveredHowever, Liberty will reimburse the customer for half the cost of the two IGU glass panel replacementsLiberty contacted a glass repair company for an estimate for the work needed, and gave our customer this information and the contact namePer the estimate, the measure is at no charge, both IGU panels should cost less than $Liberty would reimburse half of that costLabor and install charges were quoted at $250; the customer understands he is responsible for labor and install chargesThe screen issues can be addressed with the installer, as wellOur customer may research other avenues for repairOnce the work is complete, he will email a copy of the invoice to Liberty Home Products, so Liberty can mail him a check for half the cost of the IGU glass panels

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the business's prompt response and fair corrective measures proposed Their obvious commitment to customer satisfaction restored my faith in their brand Thanks to Customer Service reps "Jay" and Ms K [redacted] for their swift and appropriate action Sincerely, [redacted] ***