Liberty Inn

The guest was refunded an amount agreed upon at the front desk with both parties for her inconvenience of having to wait a bit longer to check into her room on 4th of July weekendOne of the main reasons for her having to wait a little longer than check in, is because she had done an online reservation that was sent to the hotel for her room stay, and it was not mentioned in the reservation that she would be traveling with a petOut of courtesy to accommodate the guest , we had to move some room reservations around to get the guest into a room that was pet friendly, as we were not notified in advance of the pet staying with her at the hotelWe did apologize for it taking a bit longer and discussed what would be adequate for her feeling inconveniencedShe received a discount of her stay to only paying plus tax for her room, and we waived the required pet fee for the weekend of dollarsShe also received a discount and free upgrade for her next stay with usHer total stay with us was with tax She did not pay the amount she stated of We gave a credit back to her card with the discounted rate, totaling her stay to 307.20, and did not charge her the pet fee, and she was not charged the extra a person after adultsShe received more than a one night creditIf all that she is wanting is a one night credit, we would be more than happy to re adjust the amount back to and give her just the one night stay creditShe may pay more than what we had given her for her stated inconvenience, but would be more than happy to do what she is wantingWe hope that she did have a fun enjoyable stay with us over the 4th of July weekend and would love for her to come back and try us againWe are though very sorry for her having to wait to check inHope that she has a great rest of her summer

We had set the rate prior to any reservations coming inThere was an issue with our channel connect system (third party) that resulted in rate over-rides to the rate [redacted] booked atWe will honor [redacted] ***'s reservation at the rate she initially booked at

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would even be willing to split the differences in my complaint amount to The liberty inn is a nice hotel and we enjoyed our time But there was only one time I was told the price difference when Chris calledAll the other time I had to ask what the weekend price would be. Sincerely, *** ***

Our Hotel strives to meet and exceed customer service and satisfaction whenever possible and make sure that everyone staying with us has an enjoyable and pleasant experienceWe were very happy to have had the guest stay with us at our hotelWe have and still would be more than wiling to
speak with the guest regarding any room charges in questionWe were more than accommodating to this guest, and made sure to make every attempt to contact the guest if room rates were any different than the previous night. The guest had extended his stay with us on almost a daily basis and did not have an original set amount of days that he was stsaying with ushis schedule was very mich up in the airSo efery day the guest would call abd ask if he ciuld stay another day, he was tolds what the room rate would be for that day, if any different than the previous dayWe even gave the guest a free upgraded ocean view room during the last few days he stayed with usThe guest did come into the hotel aqfter they had left and discussed the chargews with me, and sasked me to go over them, with him./ I went over the charges with him and explained that rates are badsed on occupancy, the higher the occipancy, the highwer the rates coukd goe paid a certain amount on the first weekend he was with us, and a different amount on the next weekend he ws with usHe was always told in advance if there was going to be any increase in his room rate for that dayIt is a policy that the staff is welk trained on doing, and I witnessed my staff callijng the guest to advise of a rate change on several occasionsThat would be how the guest knew of the room rates that he wsa quoted by agent ChrisI was never made aware that the guest was questioning an charge, or him and myself would have discussed this, and a resolution of sortsI do not feel that the guest should be entitled to any ,money back, as we followed hotel policy by informing the guest of any rate increases prior to extending the guest stay or charging the guest. By us doing this, it also allows the guest to decide whether or not they would like to continue with their stay with us, based on the rate. I would have liked to have been given the opportunity to discuss this further with the guest prior to this complaint being issuedMy staff really went above and beyond for this guest, as he stated that he would be moving to Lincoln CityThe rates the guest may have been told were for the beginning of his stay and the first weekend he was with usAs he continued to stay, the rates did changeIn all fairness, if the guest was miss quoted by an agent at the hotel, I will honor what the guest is saying, even though I personally had witnessed the guest being told and quoted the different rates on different occasions, days and by different agents at the front desk.I will give the guest if that's what it will take to accommodate this guest and show good faith to Lincoln City, as he will soon be a resident and neighbor of this HotelI do hope that he enjoys his move tonour wonderful town
Thank You, Carly L*** General Manager

We will send out another confirmation letter

We had set the rate prior to any reservations coming in. There was an issue with our channel connect system (third party) that resulted in rate over-rides to the rate [redacted] booked at. We will honor [redacted]'s reservation at the rate she initially booked at.

The guest was refunded an amount agreed upon at the front desk with both parties for her inconvenience of having to wait a bit longer to check into her room on 4th of July weekend. One of the main reasons for her having to wait a little longer than normal check in, is because she had done...

an online reservation that was sent to the hotel for her room stay, and it was not mentioned in the reservation that she would be traveling with a pet. Out of courtesy to accommodate the guest , we had to move some room reservations around to get the guest into a room that was pet friendly, as we were not notified in advance of the pet staying with her at the hotel. We did apologize for it taking a bit longer and discussed what would be adequate for her feeling inconvenienced. She received a discount of her stay to only paying 139 plus tax for her room, and we waived the required pet fee for the weekend of 40 dollars. She also received a discount and free upgrade for her next stay with us. Her total stay with us was 307.20 with tax.  She did not pay the amount she stated of 433.00 We gave a credit back to her card with the discounted rate, totaling her stay to 307.20, and did not charge her the 40 pet fee, and she was not charged the extra 15.00 a person after 2 adults. She received more than a one night credit. If all that she is wanting is a one night credit, we would be more than happy to re adjust the amount back to normal and give her just the one night stay credit. She may pay more than what we had given her for her stated inconvenience, but would be more than happy to do what she is wanting. We hope that she did have a fun enjoyable stay with us over the 4th of July weekend and would love for her to come back and try us again. We are though very sorry for her having to wait to check in. Hope that she has a great rest of her summer.

Complaint: [redacted]I am rejecting...

this response because:
 
I would like a confirmation directly from the business detailing nights of stay and exact rates.  The response is general and I wish to see all details agreed upon. I wish to avoid any further dispute of nights and rates and would appreciate a detailed confirmation as well as all terms as to avoid confusion at check in 
 
 
Sincerely,[redacted]