Liberty Lawn Care

The job was done on time, on budget, and nothing was not/is not functioning correctlyWe have shown proof of the numerous times we sent people to train [redacted] on his systemWe also provided proof that we were even giving [redacted] advice on what fertilizer type he needed to useWe can show we went so far as to provide him with the name of the product, the store to buy it at, the aisle the store it was on, and the bin number on the aisle it was located inThe irrigation system is still under warranty and no warranty claims have been madeWe have given email proof to back up our side of this situation that proves the narrative [redacted] is promoting is inaccurateWe were still giving him advice and of*g to send folks over to help him with any issues and an open ended offer for help was still extended when [redacted] didn't respondWe weren't even aware there were still any issues with [redacted] had a problem withThe request for $is an insult to common decencyAnyone can decide months after a job is done that they want money back for the job but just wanting it doesn't make it legitimate, especially when he hasn't even brought any issues he needs corrected to the attention of the company that performed the work

Revdex.com Complaint Response 11/14/4:12:PM - ID of [redacted] Liberty Lawn Care 12-11-Produced by [redacted] ***, Owner [redacted] ’s Sprinkler system and new sod was installed April 9th-17th of [redacted] contacted us for an initial quote a full months before the installation was done and he was referred to us by a former employee JJ Hamilton, email provided belowemail correspondences were sent between my office and [redacted] between Aug 18th ’and March 8th ’On Sunday March 8th [redacted] emailed us, email shown below, saying he wanted to move forward with his projectadditional emails were sent between March 8th and the project start day on April 9th to hammer down the details of the jobadditional emails were sent between the project start date of April 9th and May 4thOn May 4th the original owner’s manual that came with the sprinkler control box, which was in Spanish, was replaced with a digital copy in English, email provided belowThis email also shows one of the multiple times we sent myself and Wes over to meet with [redacted] to go over control panel functionI personally met with [redacted] to train him on using his irrigation system, as can be seen in the email below, on Friday April 17thWe sent Wes, a licensed irrigator, over again to do the training again on Wed April 29thAs is shown in the email, [redacted] was more concerned with his Hockey playoff schedule at the timeWhen I met with him that Friday he specifically told me to hurry up because he wasn’t going to remember what I was saying anyways because he wanted to go in and watch his hockey gameRegardless the training was done, a map of his system was provided, the control panel owner’s manual (which did end up being in Spanish but was corrected), and a breakdown of how long to water his lawn based on the season and specific zone was also providedAll this is required by the State of Texas for us to maintain our irrigation license [redacted] is also more than welcome to complain to TCEQ, the State agency that licenses our work, if he thinks we did not do what is required by State law, which he has not doneHe was also told, as is shown in the below email, that he has a full year warranty on his sprinkler systemThis warranty covers faulty parts or installation and is also mandated by State lawI did not see anything in ***’s complaint that anything is actually wrong with the irrigation system we installed or that the work wasn’t done on time, on cost, or with any issues coming up at all with the installation and subsequent functioning of the system(Again any of this would be covered by his state mandated year warranty and we would handle it for no cost) The only issue I can ascertain from the complaint is that our customer service after the fact was not up to his standardI would be more than happy to provide the approximate emails over a year time frame to show we never disappeared or tried not to help [redacted] with any issues he has hadHe as not contacted our office since August of so I was not even aware he was still having any issuesThe last email also shows the last correspondence from [redacted] where we offered again to send someone over and were just waiting to hear back from him about availability and never didIt also shows as recent as this August we were advising [redacted] on what type fertilizer to use on his yard so this notion that we did not continue to give advice, even a full months after installation, is not accurateOn top of all these emails that I can provide record of I can also provide a call log history for [redacted] and my officeWe were paid for the job on April 16thEmail history shows that many visits and emails were exchanged after payment was receivedWe did not get payment and disappearI would be happy to forward, provide .pdfs, y’all can come sit in my office and look through my computers, you can interview my employees, any other information you require to resolve thisBest Regards, [redacted] Owner, Liberty Lawn Care Begin Emails: NOTE the time and date stamp on emailsSome replys are shown before the email they are replying too and may cause confusion

Complaint: [redacted] I am rejecting this response because:This person, [redacted] ***, obviously is not understanding (or simply doesn't care??) what the REAL issue is hereI really can't understand why he keeps repeating (ad nauseum) about how "they did everything right, by "Texas Code", etcwhen the problem is with his ATTITUDE and his company's follow through serviceI had already highlighted everything in the Addendum document regarding many of the problems that I'd had with his company, but instead of addressing that, he keeps insisting that they did EVERYTHING RIGHT, which of course was not the caseWhether they did everything "technically" correct was not in dispute hereBesides, HOW WOULD I KNOW if they hadn't?? I don't even know how the sprinkler heads are supposed to work, let alone the controller?And this issue with me "wanting to watch my hockey game" has been repeated numerous times, to what I avail I have no ideaAs if that should be the reason why his company should not provide the services to a paying customer that they deserve? And if you read my email, I made it more than clear that the hockey playoffs would CERTAINLY take a backseat to any training he provided, which would be much more important! Copied from my email: "I guess have [redacted] come by around 5:or 6:I'll try to be home by thenI was wrong about my playoffgame being on last night, it's TONIGHT instead! But giving me instruction on the sprinklers is MUCHmore important than the game, which I could watch later!"If this is his best and only response to my concerns (which he has amply made clear that my concerns about service don't matter), then I reject this claim but do not wish to pursue dealing with this company any longerThe lack of empathy and concern from the owner has made it clear to me that calling them for Warranty work is not desirableSince I have no Warranty documentation, there is no sense in my having them out here only to find out that something (which they would solely determine) is not COVERED by their "warranty" and would be a billable expense to meNo thanksI've already contacted other companies and have made a complaint to Hunter (the Irrigation System manufacturer) and their distributor network about this company as well.Additionally, I have just come to the realization that the owner of this company ( [redacted] ***) has (likely) posted a review (complaint) on my company's Yelp.com webpageAlthough my company had no direct contact with this person, he seems to have impersonated a customer and posted something negative about my company (actually, me personally) which is fraud and highly unethical! This person has no right to post something which imitates an experience with my company which he did not haveThis, in and of itself, is a true testament to what kind of person he really is and the lack of ethics he has, which he perceives as normalHad he actually done business with my company, he might have learned something about what NOT to do to a customer, especially consid***g the amount of time and money that I spent with his.Thank you for your assistance in this matter Regards, [redacted]

The emails show that my staff has been professional and we have repeatedly tried to help *** with any problems he has hadAs the last email shows, we were still politely giving him information and of*g to send folks over to his house again to help him as recent as August and he never respondedI'm sorry *** is not happy with our service but I stand by the work and procedures that work for our many clientsAll our work is under warrantyWe offered to help *** and he didn't respond and then months later he filed numerous complaints about my company onlineWe are not afraid to be responsible for any mistakes we make but in this case $is not a fair request*** has received great serviceHe has not filed any warranty claims with my companyHe has not contacted us and been turned awayHe doesn't even talk with "***" as the emails showI do not feel this is a fair assessment of the quality of service provided at Liberty Lawn Care

Complaint: ***
I am rejecting this response because: There is no longer any need to communicate about this issueThere is nothing, other than the amount I have requested that will BEGIN to make this issue right, and to help pay for the correction of the dead grass and lack of customer service, the first time around
Regards,
*** ***

Revdex.com Complaint Response 11/14/2015 4:12:53 PM - ID of [redacted] Liberty Lawn Care 12-11-2015 Produced by [redacted], Owner [redacted]’s Sprinkler system and new sod was installed April 9th-17th of 2015. [redacted] contacted us for an initial quote a full 8 months before the installation was done and...

he was referred to us by a former employee JJ Hamilton, email provided below. 20 email correspondences were sent between my office and [redacted] between Aug 18th ’14 and March 8th ’15. On Sunday March 8th 2015 [redacted] emailed us, email shown below, saying he wanted to move forward with his project. 10 additional emails were sent between March 8th and the project start day on April 9th to hammer down the details of the job. 25 additional emails were sent between the project start date of April 9th and May 4th. On May 4th the original owner’s manual that came with the sprinkler control box, which was in Spanish, was replaced with a digital copy in English, email provided below. This email also shows one of the multiple times we sent myself and Wes over to meet with [redacted] to go over control panel function. I personally met with [redacted] to train him on using his irrigation system, as can be seen in the email below, on Friday April 17th. We sent Wes, a licensed irrigator, over again to do the training again on Wed April 29th. As is shown in the email, [redacted] was more concerned with his Hockey playoff schedule at the time. When I met with him that Friday he specifically told me to hurry up because he wasn’t going to remember what I was saying anyways because he wanted to go in and watch his hockey game. Regardless the training was done, a map of his system was provided, the control panel owner’s manual (which did end up being in Spanish but was corrected), and a breakdown of how long to water his lawn based on the season and specific zone was also provided. All this is required by the State of Texas for us to maintain our irrigation license. [redacted] is also more than welcome to complain to TCEQ, the State agency that licenses our work, if he thinks we did not do what is required by State law, which he has not done. He was also told, as is shown in the below email, that he has a full 1 year warranty on his sprinkler system. This warranty covers faulty parts or installation and is also mandated by State law. I did not see anything in [redacted]’s complaint that anything is actually wrong with the irrigation system we installed or that the work wasn’t done on time, on cost, or with any issues coming up at all with the installation and subsequent functioning of the system. (Again any of this would be covered by his state mandated 1 year warranty and we would handle it for no cost) The only issue I can ascertain from the complaint is that our customer service after the fact was not up to his standard. I would be more than happy to provide the approximate 100 emails over a 1 year time frame to show we never disappeared or tried not to help [redacted] with any issues he has had. He as not contacted our office since August of 2015 so I was not even aware he was still having any issues. The last email also shows the last correspondence from [redacted] where we offered again to send someone over and were just waiting to hear back from him about availability and never did. It also shows as recent as this August we were advising [redacted] on what type fertilizer to use on his yard so this notion that we did not continue to give advice, even a full 4 months after installation, is not accurate. On top of all these emails that I can provide record of I can also provide a call log history for [redacted] and my office. We were paid for the job on April 16th. Email history shows that many visits and emails were exchanged after payment was received. We did not get payment and disappear. I would be happy to forward, provide .pdfs, y’all can come sit in my office and look through my computers, you can interview my employees, any other information you require to resolve this. Best Regards, [redacted] Owner, Liberty Lawn Care Begin Emails: NOTE the time and date stamp on emails. Some replys are shown before the email they are replying too and may cause confusion.

Complaint: [redacted]
I am rejecting this response because:This person, [redacted], obviously is not understanding (or simply doesn't care??) what the REAL issue is here. I really can't understand why he keeps repeating (ad nauseum) about how "they did everything right, by "Texas Code", etc. when the problem is with his ATTITUDE and his company's follow through service. I had already highlighted everything in the Addendum document regarding many of the problems that I'd had with his company, but instead of addressing that, he keeps insisting that they did EVERYTHING RIGHT, which of course was not the case. Whether they did everything "technically" correct was not in dispute here.. Besides, HOW WOULD I KNOW if they hadn't??  I don't even know how the sprinkler heads are supposed to work, let alone the controller?And this issue with me "wanting to watch my hockey game" has been repeated numerous times, to what I avail I have no idea. As if that should be the reason why his company should not provide the services to a paying customer that they deserve? And if you read my email, I made it more than clear that the hockey playoffs would CERTAINLY take a backseat to any training he provided, which would be much more important! Copied from my email: "I guess have [redacted] come by around 5:30 or 6:00. I'll try to be home by then. I was wrong about my playoffgame being on last night, it's TONIGHT instead! But giving me instruction on the sprinklers is MUCHmore important than the game, which I could watch later!"If this is his best and only response to my concerns (which he has amply made clear that my concerns about service don't matter), then I reject this claim but do not wish to pursue dealing with this company any longer. The lack of empathy and concern from the owner has made it clear to me that calling them for Warranty work is not desirable. Since I have no Warranty documentation, there is no sense in my having them out here only to find out that something (which they would solely determine) is not COVERED by their "warranty" and would be a billable expense to me. No thanks. I've already contacted other companies and have made a complaint to Hunter (the Irrigation System manufacturer) and their distributor network about this company as well.Additionally, I have just come to the realization that the owner of this company ([redacted]) has (likely) posted a review (complaint) on my company's Yelp.com webpage. Although my company had no direct contact with this person, he seems to have impersonated a customer and posted something negative about my company (actually, me personally) which is fraud and highly unethical! This person has no right to post something which imitates an experience with my company which he did not have. This, in and of itself, is a true testament to what kind of person he really is and the lack of ethics he has, which he perceives as normal. Had he actually done business with my company, he might have learned something about what NOT to do to a customer, especially consid[redacted]g the amount of time and money that I spent with his.Thank you for your assistance in this matter. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It is painfully clear that I must be speaking a different language than this "business owner". Nothing he has said was the ACTUAL problem, nor has he addressed same. I fully realize that no business owner wants to refund someone's money, but that was not really the point. Having a refund would have been the FIRST gesture to showing goodwill towards me and trying to make things right. However, it is clearly evident that he does not want to do ANYTHING for a disgruntled customer, regardless of the circumstances. I was VERY CLEAR that I can no longer trust Liberty Lawn Care to take care of any "warranty" issues and I THOROUGHLY EXPLAINED WHY I felt that way. He has shown NO HUMILITY and therefore, I am more than reluctant to have his company on my property again. I have already made arrangements with other companies to come out and re-assess my situation and (hopefully) address my needs, the way they should have been addressed by LLC from the beginning. There is nothing (at this point) that LLC can do to make me feel secure enough to do business with them again, so I REJECT THIS OFFER (whatever it is supposed to be) and consider the case closed. I do not need to hear more useless excuses from the owner regarding this claim and want my original complaint to stand, fully un-addressed. There is NO NEED for a response from the company because he has not met any of my concerns with tact, nor empathy (in fact, it seems like he's reading something COMPLETELY DIFFERENT than what I'm actually saying, but I digress). If he is not going to refund 1/2 my money to show goodwill, there is nothing further to talk about.
Regards,
[redacted]

The job was done on time, on budget, and nothing was not/is not functioning correctly. We have shown proof of the numerous times we sent people to train [redacted] on his system. We also provided proof that we were even giving [redacted] advice on what fertilizer type he needed to use. We can show we went so far as to provide him with the name of the product, the store to buy it at, the aisle the store it was on, and the bin number on the aisle it was located in. The irrigation system is still under warranty and no warranty claims have been made. We have given email proof to back up our side of this situation that proves the narrative [redacted] is promoting is inaccurate. We were still giving him advice and off[redacted]g to send folks over to help him with any issues and an open ended offer for help was still extended when [redacted] didn't respond. We weren't even aware there were still any issues with [redacted] had a problem with. The request for $2700 is an insult to common decency. Anyone can decide 7 months after a job is done that they want money back for the job but just wanting it doesn't make it legitimate, especially when he hasn't even brought any issues he needs corrected to the attention of the company that performed the work.