Response to Revdex.com complaint re: *** * ***The application process and screening criteria are on our Liberty Management website at www.Libertymgt.netWhen a prospective applicant wishes to apply for one of the properties that we are renting, they must first read our application screening
criteria and acknowledge and agree to it, before they can continue to fill out their rental application.Applicants are required to pre-screen themselves with the application screening criteria The screening criteria clearly states that the employment history should reflect at least months with your current employmentThe Mrs *** was conversing with the Application Department on Thursday and there was no indication of her being approved as of yet The applicant was denied on Friday morning, once we found that the criteria had not been met The application screening criteria clearly states that the application fee is nonrefundable.Liberty Management is committed to equal housing and we fully comply with the Federal Fair Housing Act and the Fair Credit Reporting Act However, as a courtesy to the applicant, Liberty Management has agreed to refund the $*** ***
We are sorry that Mr. and Mrs. [redacted] are receiving prank phone calls.We have had multiple communications with Mr. & Mrs. [redacted] the last two days and this information can be verified by our phone records.I would be more than happy to share a copy of the picture in question with the Revdex.com, so...
the Revdex.com can discern for themselves that there is no legible information on the refrigerator pictured in the kitchen that was posted in MLS. The picture quality is at a resolution that even if you zoom in on the picture of the kitchen you will not be able to see any legible information on the refrigerator. Also, I think Mr. & Mrs. [redacted] do not realize that we do not have direct access to edit other websites that post rental listings from the MLS and that they will automatically update from the MLS IDX feed.At this point not only have we removed the picture of the kitchen from the MLS, but we went ahead and canceled the listing from the MLS all together. Other websites that have the listing will also remove the listing as they update their information off of the MLS service. We spoken to Mrs. [redacted] this morning and confirm the that MLS Listing had been removed.
-----Original Message----- From: [redacted] [mailto:[redacted]] Sent: Sunday, April 19, 2015 6:18 PM To: info Subject: complaint [redacted] I'd like to clarify a couple of things about the complaint placed. I have pictures of the bundles of animal fur that was vacuumed, the dirty restrooms, and the rusty nail found on the carpet. We were told we would be both reimbursed for the carpet cleaning, which we were, and a few days of prorated since we had to clean ourselves as well. They later claimed that we were given a choice between one or the other which is not true. For the record, I attempted several times to speak to them over the phone and there were multiple emails exchanged about the issue before I decided to put a complaint through the Revdex.com. The issue has now been resolved.
Being the owner of Liberty Management, I want to make sure all residents in our properties are being taken care of when something happens. Being a fellow Veteran ex 82nd Airborne it’s hard not to feel for a fellow soldier. I can only imagine the difficulties and challenges that Mister [redacted] and his...
family must go through.I sincerely thank Mr. [redacted] for his service and great sacrifice to our country and wish him and his family the very best.Mister [redacted], first reported to us that hail had broken some of his windows on April 14th.We immediately on April 14th assigned a national maintenance company Asons to send a contractor to board up the windows until new windows could be ordered.I have reviewed the notes from Asons of what they said transpired and I have reviewed the email that Mister [redacted] sent me and the Revdex.com complaint. There are some inconsistencies in what I have read and I am not trying to get into a he said she said type situation. I am more than happy to share all of my notes, documentations and phone calls with the Revdex.com upon request.Our goal is to simply have the repair completed in a timely manner as possible.I learned from Mister [redacted] that he cusses in normal everyday conversation and he feels that he does it in a nonthreatening way.Even though Mister [redacted] feels that his cursing is non-threatening, my feedback from staff and vendors is that his cursing is verbally abusive and hostile. Our office phone system records all our calls. We have calls on file with Mister [redacted] where he is cursing and being verbally abusive to our staff.I do apologize that Asons’s contractor did not go and board up the windows, but they ultimately refused to go out to the property; they said they did not want to put their workers into what they considered was a hostile environment based on Mister [redacted] cursing at them.We have since sent out a different maintenance company ADCA which Mister [redacted] also cursed at on their initial phone call to schedule an appointment. ADCA did go out to the property and boarded up the windows and is waiting on replacement glass to complete the repair. Unfortunately, because of the magnitude of the hailstorm that hit San Antonio and the surrounding area glass companies are backed up on their orders. The day after the Hail Storm USAA had over 17,000 claims. We are even looking into the possibility of bringing a glass company in from another city to try to help speed up the process of replacing damaged windows.I would ask that Mister [redacted] refrain from cursing at any of our staff or vendors in any future conversations.Again, like to thank Mister [redacted] for his service and I feel that the government should do all it can to support our disabled veterans.Sincerely,[redacted]
In response to the complaint by [redacted] concerning sprinkler charge at [redacted]. According to the lease agreement, it was the [redacted]'s responsibility to report any issues or problems pertaining to the sprinkler system. The [redacted]'s never submitted a work order...
to cure any defects in the sprinkler system. They also did not list any remarks on their move-in inventory and condition report regarding the sprinkler system. The owner insisted on charging part of the sprinkler system repairs because he felt it should have been maintained or reported by the [redacted]s that it was in need of repair. The owner only charged $239.20 which is a portion of the total sprinkler repair cost which was $572.77. The owner is adamant that according the lease agreement the [redacted]s are responsible for the $239.20 and refuses to refund the $239.20 to them. At this point, Liberty Management has agreed to refund the $239.20 as a courtesy to the [redacted]s.We will be mailing them a check for the $239.20.Sincerely,[redacted]Liberty Management
Complaint: [redacted]
I am rejecting this response because:There has never been issue a fee notice , people can have problems to pay rent on time we paid the rent 3 days late I does't mean that the company can charge whatever they feel like it that in fact is an abusive method this actually means that tomorrow we can be charge any amount of money and we have to pay it, we have never denied that we paid late in fact the payment was made with the late fees that we were able to find on the lease agreement we were not informed before and the information sent to us over mail doesn't explain that it wasn't up until we made the phone call that we found this is an additional charge that wasn't mentioned when the letter was sent, when we were actually at the office making the actual payment we just received a bill several days later, first if we don't have any of those fees listed anywhere on the lease agreement how are we suppose to know, and secondly why the amounts that we paid don't match with the documents we have received, finally this actually means that if tomorrow we receive a bill for any amount of money from this company we just have to paid it
Regards,
Luis [redacted]
Mr. [redacted] did not pay his rent on time according to his lease agreement and was in default of his lease agreement.We initiated the eviction process to evict Mr. [redacted] or collect the rent from Mr. [redacted] by sending him a Notice To Pay Rent Or Vacate which is the first step in the eviction...
process.I do not think Mr. [redacted] realizes that we could have sent him a Pay And Vacate Notice which would have required him to pay the rent and vacate the property, but instead we sent Mr. [redacted] a Pay Or Vacate Notice as our goal was to have Mr. [redacted] pay the rent or vacate the property.Paragraph 25 of Mr. [redacted]’s lease agreement states that he is responsible for all fees associated with the eviction process.B. If Tenant fails to timely pay all amounts due under this lease or otherwise fails to comply with this lease,Tenant will be in default and:( 1) Landlord may terminate Tenant's right to occupy the Premises by providing Tenant with at least - 1- day(s) written notice to vacate;(2) all unpaid rents which are payable during the remainder of this lease or any renewal period will be accelerated without notice or demand;(3) Landlord may exercise Landlord's lien under Paragraph 21 and any other rights under this Lease or the Property Code; and(4) Tenant will be liable for:(d) all Landlord's costs associated with eviction of Tenant, including but not limited to attorney's fees, court costs, costs of service, witness fees, and prejudgment interest;(e) all Landlord's costs associated with collection of amounts due under this Lease, including but not limited to collection fees, late charges, and returned check charges; and(f) any other recovery to which Landlord may be entitled by law.C. Notice to vacate under Paragraph 258(1) may be by any means permitted by §24.005, Property Code.If Mr. [redacted] had not paid the rent when he did, we would have engaged an attorney and proceeded with the eviction and he would have incurred additional attorney fees and court cost and more.If Mr. [redacted] does not believe the fees are justified according to his lease agreement and does not pay them, I can assure him we will take this matter before a judge.To avoid additional costs and fees in the future, I would encourage Mr. [redacted] is to pay his rent on time and any amounts that he owes.We Attached a copy of Mr. [redacted] lease agreement and his ledger.
Revdex.com:First of all, I didn't cuss at him. I said "please, can you fix the f-n windows.at least board them up so rain is not pouring in". The incorrect response is to call me multiple times in the middle of the night and to cuss out my and yell unforgivingly at my significant other. I never raised my voice and I was patient after 2 days of canceled appointments. I do appreciate them finally coming out to board it but the fact is-San Antonio was out of glass, not plywood. Alot of companies employ vets and that has no bearing on how I was treated by the vendor you hired. The fact is my house had 4 broken windows and no one came out after the work order was put in to fix them.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I couldn't figure out how to remove this complaint before you responded but whoever I talked to informed me it was an outside vendor. I have filed the complaint against them and am waiting on the response. I don't file complaints against businesses for no reason, in fact, this is the first time I can remember ever being so upset with how I was treated by a company that I thought people needed to make it right. I won't be treated that way by anyone, especially a civilian or a POG. Have a great day, and thank you again for finally sending someone out to fix it. The guy that came out (I forgot to ask his name) was polite, finished his work fast and was very easy to get information from. Give him a promotion and fire that other vendor. He is all you need.
[redacted]
I am sorry Mister [redacted] is unhappy with his lease agreement and the Texas property code.Mister [redacted] is correct that eviction fees are not spelled out in the lease agreement. His lease agreement and lease agreements throughout the state of Texas do not itemize what the cost associated with evicting a tenant will be. The lease agreements only says that the tenants are responsible for all costs associated with the eviction, not what those costs are.In the Texas property code there is no requirement to notify tenants of how much eviction fees are going to be before their incurred. Once we posted the charge for the eviction notice, it was immediately viewable on his resident portal.Again, to avoid additional costs and fees in the future, I would encourage Mr. [redacted] is to pay his rent on time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, it warrants noting that the application process specifically called for a copy of an offer letter for cases of a relocation. So they should add that you must be employed with current employer 6 months to be very clear - and also remove the section that states to upload your offer letter if you are relocating due to a new job. Their process contradicts itself. Lastly, [redacted] stated I was approved to move in on 2/22 - he should be reprimanded and advised that he should not tell applicants to schedule movers until the office advises of the approval. Thank you for your assistance in this matter.
Regards,
[redacted]
...⇄ Tel. [redacted] Suite [redacted] ...⇄ Fax [redacted] ...⇄ [redacted] September 29, 2016 [redacted] [redacted] ...⇄ Via E-Mail [redacted] ...⇄ [redacted] Re: Your Revdex.com Security Deposit dispute with respect to [redacted]. Dear Mr. and Mrs. [redacted]: Please be advised that I represent Liberty Management Inc. (“Liberty”). Please direct all future communications regarding this matter through my office at the above e-mail address. I’ve reviewed your Revdex.com complaint and other complaints to Liberty, and write in response to your complaints. With respect to the cracked toilet bowl, the following facts don’t appear to be disputed: (1) The toilet bowl was not leaking when you occupied the property[1]; (2) Your move in “checklist” did not identify any issues with the toilet[2]; (3) The toilet was clearly leaking during your occupancy of the property. I’m not sure you can deny that those facts easily support the premise that “something” happened to the toilet tank during your occupancy of the property. It has been the experience of Liberty that with respect to plumbing systems and toilets that (1) the toilet “guts” and seats/lids wear out and cease working eventually; but (2) the porcelain components don’t just “up and break” on their own. They crack because of the application of force. Moreover, your statement that “this toilet was barely used by my husband and I…” does not appear to be an accurate statement. We have reviewed several photographs of this bathroom, taken at different inspection times during the lease. These pictures clearly indicate that “something” happens in this bathroom. Indeed, these pictures show: (1) changes in toilet seat orientation; (2) different levels of toilet paper at different times; and (3) changes in rug orientation. These facts, combined with the fact that this was the bathroom in the master bedroom, are highly suggestive that this toilet was probably used as much as any other master bath toilet would have been used. Indeed, I suspect that if you were to testify in front of a jury that “you rarely used this toilet” neither a jury nor a judge would find that statement credible. Additionally, [redacted]., the home warranty service provider for the subject property, inspected the toilet and rendered the opinion attached hereto. Please note the language, “...replacement of the toilet due to conditions that were not normal wear and tear (tank cracked due to excessive force)…” We have considered your opinion that the cause of the crack was from “water pressure.” Please realize: (1) there is probably about two gallons of water in the tank; and (2) the only pressure on the tank is derived from gravity of the water’s weight. Thus, we view your opinion with a great deal of skepticism. Indeed, if you can provide such an opinion from a qualified expert, we invite you to do so. Finally, the replacement cost of the components was $335.00 (A $75.00 deductible and $260.00 to replace the components). A copy of the invoices is enclosed. You will note that only half of the replacement cost was associated with your security deposit. Liberty and the Owner feel that this is a fair allocation of this expense as between you and the owner. With respect to your “3 day request” for items, we are going to respectfully decline your invitation. Finally, after reviewing the security deposit accounting, it is my opinion that each of the itemization deductions assessed against you in connection with the property is valid. Moreover, each item: (1) is appropriate under the terms of the lease and/or the Texas Property Code; and (2) is supported by sufficient evidence of the damage or deficiency. Additionally, with respect to the amount charged for repairs, the amount charged for each item seems reasonable. In short, although you may disagree with many of these items, each appears to be proper and appropriate under the terms of the lease. Liberty now considers this matter closed. Your threats of legal action are meritless. If you file a lawsuit against either Liberty or the actual owner (Landlord) of the property, please be advised that such action will be defended vigorously and we will seek the recovery of Liberty’s and/or the Owner’s attorney fees as is provided for by the lease. Finally, Liberty demands that you cease any type of retaliation against Liberty or the property owner. Your current actions are not consistent with a dispute about $167.00; they are more consistent with a retaliatory “witch hunt”. Texas law’ disfavors retaliation by a tenant against a landlord or property manager. Thus, any retaliation by you towards Liberty will be met with the full weight of the law, including, if applicable, Restraining Orders, Permanent Injunctions and monetary damages. If you have any questions, or comments, please don’t hesitate to contact me at the above numbers. Respectfully, ...⇄ [redacted] [1] As per your move in checklist. [2] As per your move-in checklist
I apologized to [redacted] and [redacted] that the property was not fully up to our standards or their standards when they moved in.However we did have the carpets professionally cleaned before [redacted] and [redacted] moved into the property. Unfortunately, unknown to us but when the carpets were...
professionally cleaned, it did pull up some animal hair that rose up to the top surface of the carpet. This was not evident on a courtesy walk-through of the property or even when [redacted] and [redacted] walked through the property themselves. We talked to our carpet cleaning company, we asked them to do a more thorough and closer inspection of the carpets to prevent this from ever happening again in the future.The property was also professionally cleaned by a professional cleaning service company before [redacted] & [redacted] moved in. Again, the cleaning company was also told to be more diligent and thorough on their cleaning. Unfortunately we have no control of people using the bathrooms, while property is being showed by agents after the property has been cleaned.Neither [redacted] or [redacted] requested any additional cleaning or carpet cleaning at the time of their application. Once [redacted] & [redacted] informed us that the property was not up to standards, we sent out cleaners to touch up the property and carpet cleaners out to re-clean the carpets.We had originally offered to reimburse [redacted] & [redacted] four days prorated rent for the the unsatisfactory cleaning that they felt the home was left in. Instead of reimbursing the four days of prorated rent which came to $153.33, we reimbursed [redacted] & [redacted] the greater of the carpet cleaning that they had performed for cost of $175.00. We send cleaners back to touch up the property.We sent carpet cleaners back to re-clean the carpets.We reimburse them $175 for the carpet cleaning that they had done.In an effort to maintain good tenant and landlord relations, we will go ahead and reimburse [redacted] & [redacted] the $153.33 prorated rent.In the future if [redacted] or [redacted] have an issue with service with Liberty Management staff or one of our vendors, I request that they bring this to my attention first before filing any complaints.Thank you,[redacted]Customer Information:[redacted] [redacted]Daytime Phone: ###-###-####E-mail: [redacted]The details of this matter are as follows:Complaint Involves:Service Issues Customer’s Statement of the Problem:We were informed we had to move in by a certain date and that the home was move in ready. It was a Friday evening when we walked into the house everything seemed great until we did a further evaluation of the home. We walked upstairs and looked into the loft and discovered a particular scent coming from upstairs. The carpet had a rusty nail sticking out from the carpet. We started looking into the carpet and it was covered in fur. The smell was also coming from the carpet. There was urine and pubic hair on the toilet seats when the lid was lifted. We called the company and no one responded to us until the following business day after we had to repeatedly attempt to contact them. Saturday morning had to call a carpet cleaning company and pay for the services so we could move in. There was fur in the cabinets and some in the refrigerator. When I spoke with the [redacted] the following business he said there was a check for reimbursement for the cleaning company and that they would prorate us four days for the trouble we had to go through cleaning. I did receive the reimbursement check for the carpet services, however they are now refusing to prorate us as promised. They are claiming they gave us a choice between one or the other. Pictures of the fur extracted from the carpets, pictures of the soiled toilets, and picture of the rusty nail have been provided to Liberty Management. I am appalled by there unprofessional behavior and now the fact that they are not following through with what was promised.Complaint Background:Product/Service: Prorate amount for dirty housePurchase Date: 3/13/2015Problem Occurred: 3/13/2015Model: Account Number: Order Number: Talked to Company: 3/13/2015Talked to Company (2nd): 3/16/2015Talked to Company (3rd): 3/27/2015Name of Salesperson: Purchase Price: $1150.00Disputed Amount: $153.33 I have provided a complete timeline of what all took place.Property was rekey on January 21, 2015Property was cleaned January 29, 2015Property was Carpets cleaned on January 30, 2015Tenants Applied on 2/26/2015 Property was listed on MLS Market for 1 day on, tenants applied the same day that it was listed. Once the applications was filled out we request if there are any additional items needed before applications are processedNo Request were made. Move in Date 3/13/20151st Email sent by [redacted] 3/15/2015 Sunday Here is the receipt from the carpet cleaning company. We came on Friday evening with the intentions of moving in. However, those plans we put on hold due the house not being ready like we were led to believe. Most important issue, there was a rusty nail sticking up in the carpet from the loft. That is a major hazard. One of my children could have gotten hurt. The carpet smelled like urine and there was animal fur in every space and corner of the house. In the refrigerator, the cabinets, restrooms, stairs, loft, and every room. On top of that, there was urine and pubic hair on the toilets. The blinds in one of the bedrooms and the loft had not been replaced. The window seal in the master bedroom is broken at the top of the window. Instead of moving in as planned, we spent hours and hours vacuuming and cleaning. There was so much fur, our vacuum broke and had to buy a new one. After multiple attempts of trying to reach someone with the company, we had no choice but to call a carpet cleaning company. There was absolutely no way we were moving out things in those conditions. Never, in our years of renting, have ever received a home or apartment in these conditions. This is very disappointing. Especially since this is our first time using a company. If you sent someone to come and "clean" the place, they just robbed you. No one even tried to due a final run through with us. Along with receipt I attached other pictures too. I can't express how disappointed I am.Please let me know when you will reimburse me since these are definitely expenses I should have not had dealt with. [redacted]Liberty Contractor Visited the property that weekend to make sure the tenants are happy and property get double check for cleaning. Carpets were Cleaned for the 2rd time. Also please see lease as it state the following. See Pg 1 Sec3-B Delay of OccupancyPhone Conversation with Husband [redacted]: 3/16/2015 MondayWhen I spoke to the tenants I did offer your husband the refund four days of rent, but that was before the husband mentioned the carpet cleaning expense as well which the tenants had no prior approval of doing so, and that he then advised your husband that we will cover the pro-rated rent or the carpet expense, but not both. Sent Email 3/23/2015[redacted];When I spoke to your husband we agree it was either the $175.00 or prorated rent or 4 Days. The agreement was never for both, I show that we had made this credit out for pick up. have you pick up this check. Sent Email 4/2/2015Hello [redacted], We are sorry that you disagree with our findings. Please be advised that we have responded to your complaint in a professional manner, researching your concerns and responding to you with factual documentation and photos. Additionally, we have refunded you for the carpet expense even though we did not ok the carpet cleaning or agree to compensate you in advance. We did this in an effort to work with you in a professional manner and to be fair. You have sent photos of one dirty toilet, dust and hair that have been vacuumed from the carpet and a nail. You have mentioned "fur" a number of times as well but when we review the move in photos there is no "fur" or hair to be seen anywhere. We do not doubt that dust and hair may have been vacuumed from the carpet, but this is normal after carpet cleaning and that many This simply does not rise to the request that we rebate four days of rent as the house was 95% or more clean. Please recall that in your earlier email, you stated that the house was filthy enough that it could not be lived in for four days, and this was not the case. [redacted] has let me know that when he spoke to your husband he did offer to refund four days of rent, but that this was before your husband mentioned the carpet cleaning expense as well, and that he then advised your husband that we will cover the pro rated rent or the carpet expense, but not both. If you have additional questions or concerns regarding this matter, please submit them in writing so that we may properly document any additional communication.Last email sent: 4/1/2015 11:08 AMI have reviewed this matter and have verified that the only reimbursement that was agreed upon was for the carpet cleaning. Our records show that the property was professionally cleaned upon move out of the last tenants and that the cleaners did go back to the property for a second time, upon your request, and reported that there was only a small item or two in need of cleaning. ? Additionally, I have reviewed 307 move in photos taken on 3/11/2015, two days before you moved in and the property was absolutely clean. Kitchen appliances and sink were clean, cabinets were also clean, all bathrooms and toilets and tubs were clean. There was not even dust on the ceiling fans. Please see the attached photos of kitchen appliances, sink, cabinets, entire kitchen, ceiling fans and the toilets that you have said were covered in urine. Please understand that by cleaning the property prior to your moving in, documenting the property condition with move in photos and re sending cleaners to the property a second time, Liberty Management has performed all due diligence regarding this matter and will make no further refunds or reimbursements since all properties are considered “as is” Once the tenants applied the property can still be shown for until the application gets approved. A contractor, realtor, Realtor Client, or child may have used the restroom during the time frame of processes the current tenants application and made a sanitary issue involving the commode. In reference to the lease this would of no way hindered the tenants from moving in the property Ref Pg 1 Sec3-B Delay of OccupancyRefund was made for $175.00.e to insure the happiness of the tenant so they would not lose expenses from moving in. Please keep in mind no Prior approval was given to the tenants for Carpets Cleaners. Send 3/23/2015 2:50 pmWhen I spoke to your husband we agree it was either the $175.00 or prorated rent or 4 Days. The agreement was never for both, I show that we had made this credit out for pick up. have you pick up this check. -----Original Message-----From: [redacted] [mailto:[redacted]]Sent: Monday, March 23, 2015 1:32 PMTo: [redacted]Subject: Good afternoon [redacted], We would like to know the total for April after the 4 days prorated have been applied as per our last discussion. Please let me know so we can apply payment. Thank you, [redacted]I think my husband talked to you about when. Please let me know when they will go by to remove the animal fur from the carpet. Thanks!Sent from my iPhone [redacted]?On Mar 16, 2015, at 2:26 PM, [redacted] <[redacted]> wrote:Hello [redacted], Please let me know when I can send my guys out to ozone the home. If you would like me to do this this would require no person to be in the home for up to 24 hrs. Please get back to me on your decision. (Please note, Tenants never confirmed they wanted this done so we just sprayed enzymes) Per email by tenant and conversation they were satisfied with the resolution
Response to Revdex.com complaint re: *** * ***The application process and screening criteria are on our Liberty Management website at www.Libertymgt.netWhen a prospective applicant wishes to apply for one of the properties that we are renting, they must first read our application screening
criteria and acknowledge and agree to it, before they can continue to fill out their rental application.Applicants are required to pre-screen themselves with the application screening criteria The screening criteria clearly states that the employment history should reflect at least months with your current employmentThe Mrs *** was conversing with the Application Department on Thursday and there was no indication of her being approved as of yet The applicant was denied on Friday morning, once we found that the criteria had not been met The application screening criteria clearly states that the application fee is nonrefundable.Liberty Management is committed to equal housing and we fully comply with the Federal Fair Housing Act and the Fair Credit Reporting Act However, as a courtesy to the applicant, Liberty Management has agreed to refund the $*** ***
We are sorry that Mr. and Mrs. [redacted] are receiving prank phone calls.We have had multiple communications with Mr. & Mrs. [redacted] the last two days and this information can be verified by our phone records.I would be more than happy to share a copy of the picture in question with the Revdex.com, so...
the Revdex.com can discern for themselves that there is no legible information on the refrigerator pictured in the kitchen that was posted in MLS. The picture quality is at a resolution that even if you zoom in on the picture of the kitchen you will not be able to see any legible information on the refrigerator. Also, I think Mr. & Mrs. [redacted] do not realize that we do not have direct access to edit other websites that post rental listings from the MLS and that they will automatically update from the MLS IDX feed.At this point not only have we removed the picture of the kitchen from the MLS, but we went ahead and canceled the listing from the MLS all together. Other websites that have the listing will also remove the listing as they update their information off of the MLS service. We spoken to Mrs. [redacted] this morning and confirm the that MLS Listing had been removed.
-----Original Message----- From: [redacted] [mailto:[redacted]] Sent: Sunday, April 19, 2015 6:18 PM To: info Subject: complaint [redacted] I'd like to clarify a couple of things about the complaint placed. I have pictures of the bundles of animal fur that was vacuumed, the dirty restrooms, and the rusty nail found on the carpet. We were told we would be both reimbursed for the carpet cleaning, which we were, and a few days of prorated since we had to clean ourselves as well. They later claimed that we were given a choice between one or the other which is not true. For the record, I attempted several times to speak to them over the phone and there were multiple emails exchanged about the issue before I decided to put a complaint through the Revdex.com. The issue has now been resolved.
Being the owner of Liberty Management, I want to make sure all residents in our properties are being taken care of when something happens. Being a fellow Veteran ex 82nd Airborne it’s hard not to feel for a fellow soldier. I can only imagine the difficulties and challenges that Mister [redacted] and his...
family must go through.I sincerely thank Mr. [redacted] for his service and great sacrifice to our country and wish him and his family the very best.Mister [redacted], first reported to us that hail had broken some of his windows on April 14th.We immediately on April 14th assigned a national maintenance company Asons to send a contractor to board up the windows until new windows could be ordered.I have reviewed the notes from Asons of what they said transpired and I have reviewed the email that Mister [redacted] sent me and the Revdex.com complaint. There are some inconsistencies in what I have read and I am not trying to get into a he said she said type situation. I am more than happy to share all of my notes, documentations and phone calls with the Revdex.com upon request.Our goal is to simply have the repair completed in a timely manner as possible.I learned from Mister [redacted] that he cusses in normal everyday conversation and he feels that he does it in a nonthreatening way.Even though Mister [redacted] feels that his cursing is non-threatening, my feedback from staff and vendors is that his cursing is verbally abusive and hostile. Our office phone system records all our calls. We have calls on file with Mister [redacted] where he is cursing and being verbally abusive to our staff.I do apologize that Asons’s contractor did not go and board up the windows, but they ultimately refused to go out to the property; they said they did not want to put their workers into what they considered was a hostile environment based on Mister [redacted] cursing at them.We have since sent out a different maintenance company ADCA which Mister [redacted] also cursed at on their initial phone call to schedule an appointment. ADCA did go out to the property and boarded up the windows and is waiting on replacement glass to complete the repair. Unfortunately, because of the magnitude of the hailstorm that hit San Antonio and the surrounding area glass companies are backed up on their orders. The day after the Hail Storm USAA had over 17,000 claims. We are even looking into the possibility of bringing a glass company in from another city to try to help speed up the process of replacing damaged windows.I would ask that Mister [redacted] refrain from cursing at any of our staff or vendors in any future conversations.Again, like to thank Mister [redacted] for his service and I feel that the government should do all it can to support our disabled veterans.Sincerely,[redacted]
In response to the complaint by [redacted] concerning sprinkler charge at [redacted]. According to the lease agreement, it was the [redacted]'s responsibility to report any issues or problems pertaining to the sprinkler system. The [redacted]'s never submitted a work order...
to cure any defects in the sprinkler system. They also did not list any remarks on their move-in inventory and condition report regarding the sprinkler system. The owner insisted on charging part of the sprinkler system repairs because he felt it should have been maintained or reported by the [redacted]s that it was in need of repair. The owner only charged $239.20 which is a portion of the total sprinkler repair cost which was $572.77. The owner is adamant that according the lease agreement the [redacted]s are responsible for the $239.20 and refuses to refund the $239.20 to them. At this point, Liberty Management has agreed to refund the $239.20 as a courtesy to the [redacted]s.We will be mailing them a check for the $239.20.Sincerely,[redacted]Liberty Management
Complaint: [redacted]
I am rejecting this response because:There has never been issue a fee notice , people can have problems to pay rent on time we paid the rent 3 days late I does't mean that the company can charge whatever they feel like it that in fact is an abusive method this actually means that tomorrow we can be charge any amount of money and we have to pay it, we have never denied that we paid late in fact the payment was made with the late fees that we were able to find on the lease agreement we were not informed before and the information sent to us over mail doesn't explain that it wasn't up until we made the phone call that we found this is an additional charge that wasn't mentioned when the letter was sent, when we were actually at the office making the actual payment we just received a bill several days later, first if we don't have any of those fees listed anywhere on the lease agreement how are we suppose to know, and secondly why the amounts that we paid don't match with the documents we have received, finally this actually means that if tomorrow we receive a bill for any amount of money from this company we just have to paid it
Regards,
Luis [redacted]
Mr. [redacted] did not pay his rent on time according to his lease agreement and was in default of his lease agreement.We initiated the eviction process to evict Mr. [redacted] or collect the rent from Mr. [redacted] by sending him a Notice To Pay Rent Or Vacate which is the first step in the eviction...
process.I do not think Mr. [redacted] realizes that we could have sent him a Pay And Vacate Notice which would have required him to pay the rent and vacate the property, but instead we sent Mr. [redacted] a Pay Or Vacate Notice as our goal was to have Mr. [redacted] pay the rent or vacate the property.Paragraph 25 of Mr. [redacted]’s lease agreement states that he is responsible for all fees associated with the eviction process.B. If Tenant fails to timely pay all amounts due under this lease or otherwise fails to comply with this lease,Tenant will be in default and:( 1) Landlord may terminate Tenant's right to occupy the Premises by providing Tenant with at least - 1- day(s) written notice to vacate;(2) all unpaid rents which are payable during the remainder of this lease or any renewal period will be accelerated without notice or demand;(3) Landlord may exercise Landlord's lien under Paragraph 21 and any other rights under this Lease or the Property Code; and(4) Tenant will be liable for:(d) all Landlord's costs associated with eviction of Tenant, including but not limited to attorney's fees, court costs, costs of service, witness fees, and prejudgment interest;(e) all Landlord's costs associated with collection of amounts due under this Lease, including but not limited to collection fees, late charges, and returned check charges; and(f) any other recovery to which Landlord may be entitled by law.C. Notice to vacate under Paragraph 258(1) may be by any means permitted by §24.005, Property Code.If Mr. [redacted] had not paid the rent when he did, we would have engaged an attorney and proceeded with the eviction and he would have incurred additional attorney fees and court cost and more.If Mr. [redacted] does not believe the fees are justified according to his lease agreement and does not pay them, I can assure him we will take this matter before a judge.To avoid additional costs and fees in the future, I would encourage Mr. [redacted] is to pay his rent on time and any amounts that he owes.We Attached a copy of Mr. [redacted] lease agreement and his ledger.
Revdex.com:First of all, I didn't cuss at him. I said "please, can you fix the f-n windows.at least board them up so rain is not pouring in". The incorrect response is to call me multiple times in the middle of the night and to cuss out my and yell unforgivingly at my significant other. I never raised my voice and I was patient after 2 days of canceled appointments. I do appreciate them finally coming out to board it but the fact is-San Antonio was out of glass, not plywood. Alot of companies employ vets and that has no bearing on how I was treated by the vendor you hired. The fact is my house had 4 broken windows and no one came out after the work order was put in to fix them.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I couldn't figure out how to remove this complaint before you responded but whoever I talked to informed me it was an outside vendor. I have filed the complaint against them and am waiting on the response. I don't file complaints against businesses for no reason, in fact, this is the first time I can remember ever being so upset with how I was treated by a company that I thought people needed to make it right. I won't be treated that way by anyone, especially a civilian or a POG. Have a great day, and thank you again for finally sending someone out to fix it. The guy that came out (I forgot to ask his name) was polite, finished his work fast and was very easy to get information from. Give him a promotion and fire that other vendor. He is all you need.
[redacted]
I am sorry Mister [redacted] is unhappy with his lease agreement and the Texas property code.Mister [redacted] is correct that eviction fees are not spelled out in the lease agreement. His lease agreement and lease agreements throughout the state of Texas do not itemize what the cost associated with evicting a tenant will be. The lease agreements only says that the tenants are responsible for all costs associated with the eviction, not what those costs are.In the Texas property code there is no requirement to notify tenants of how much eviction fees are going to be before their incurred. Once we posted the charge for the eviction notice, it was immediately viewable on his resident portal.Again, to avoid additional costs and fees in the future, I would encourage Mr. [redacted] is to pay his rent on time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, it warrants noting that the application process specifically called for a copy of an offer letter for cases of a relocation. So they should add that you must be employed with current employer 6 months to be very clear - and also remove the section that states to upload your offer letter if you are relocating due to a new job. Their process contradicts itself. Lastly, [redacted] stated I was approved to move in on 2/22 - he should be reprimanded and advised that he should not tell applicants to schedule movers until the office advises of the approval. Thank you for your assistance in this matter.
Regards,
[redacted]
[redacted] Attorney at Law [redacted]...
...⇄ Tel. [redacted] Suite [redacted] ...⇄ Fax [redacted] ...⇄ [redacted] September 29, 2016 [redacted] [redacted] ...⇄ Via E-Mail [redacted] ...⇄ [redacted] Re: Your Revdex.com Security Deposit dispute with respect to [redacted]. Dear Mr. and Mrs. [redacted]: Please be advised that I represent Liberty Management Inc. (“Liberty”). Please direct all future communications regarding this matter through my office at the above e-mail address. I’ve reviewed your Revdex.com complaint and other complaints to Liberty, and write in response to your complaints. With respect to the cracked toilet bowl, the following facts don’t appear to be disputed: (1) The toilet bowl was not leaking when you occupied the property[1]; (2) Your move in “checklist” did not identify any issues with the toilet[2]; (3) The toilet was clearly leaking during your occupancy of the property. I’m not sure you can deny that those facts easily support the premise that “something” happened to the toilet tank during your occupancy of the property. It has been the experience of Liberty that with respect to plumbing systems and toilets that (1) the toilet “guts” and seats/lids wear out and cease working eventually; but (2) the porcelain components don’t just “up and break” on their own. They crack because of the application of force. Moreover, your statement that “this toilet was barely used by my husband and I…” does not appear to be an accurate statement. We have reviewed several photographs of this bathroom, taken at different inspection times during the lease. These pictures clearly indicate that “something” happens in this bathroom. Indeed, these pictures show: (1) changes in toilet seat orientation; (2) different levels of toilet paper at different times; and (3) changes in rug orientation. These facts, combined with the fact that this was the bathroom in the master bedroom, are highly suggestive that this toilet was probably used as much as any other master bath toilet would have been used. Indeed, I suspect that if you were to testify in front of a jury that “you rarely used this toilet” neither a jury nor a judge would find that statement credible. Additionally, [redacted]., the home warranty service provider for the subject property, inspected the toilet and rendered the opinion attached hereto. Please note the language, “...replacement of the toilet due to conditions that were not normal wear and tear (tank cracked due to excessive force)…” We have considered your opinion that the cause of the crack was from “water pressure.” Please realize: (1) there is probably about two gallons of water in the tank; and (2) the only pressure on the tank is derived from gravity of the water’s weight. Thus, we view your opinion with a great deal of skepticism. Indeed, if you can provide such an opinion from a qualified expert, we invite you to do so. Finally, the replacement cost of the components was $335.00 (A $75.00 deductible and $260.00 to replace the components). A copy of the invoices is enclosed. You will note that only half of the replacement cost was associated with your security deposit. Liberty and the Owner feel that this is a fair allocation of this expense as between you and the owner. With respect to your “3 day request” for items, we are going to respectfully decline your invitation. Finally, after reviewing the security deposit accounting, it is my opinion that each of the itemization deductions assessed against you in connection with the property is valid. Moreover, each item: (1) is appropriate under the terms of the lease and/or the Texas Property Code; and (2) is supported by sufficient evidence of the damage or deficiency. Additionally, with respect to the amount charged for repairs, the amount charged for each item seems reasonable. In short, although you may disagree with many of these items, each appears to be proper and appropriate under the terms of the lease. Liberty now considers this matter closed. Your threats of legal action are meritless. If you file a lawsuit against either Liberty or the actual owner (Landlord) of the property, please be advised that such action will be defended vigorously and we will seek the recovery of Liberty’s and/or the Owner’s attorney fees as is provided for by the lease. Finally, Liberty demands that you cease any type of retaliation against Liberty or the property owner. Your current actions are not consistent with a dispute about $167.00; they are more consistent with a retaliatory “witch hunt”. Texas law’ disfavors retaliation by a tenant against a landlord or property manager. Thus, any retaliation by you towards Liberty will be met with the full weight of the law, including, if applicable, Restraining Orders, Permanent Injunctions and monetary damages. If you have any questions, or comments, please don’t hesitate to contact me at the above numbers. Respectfully, ...⇄ [redacted] [1] As per your move in checklist. [2] As per your move-in checklist
I apologized to [redacted] and [redacted] that the property was not fully up to our standards or their standards when they moved in.However we did have the carpets professionally cleaned before [redacted] and [redacted] moved into the property. Unfortunately, unknown to us but when the carpets were...
professionally cleaned, it did pull up some animal hair that rose up to the top surface of the carpet. This was not evident on a courtesy walk-through of the property or even when [redacted] and [redacted] walked through the property themselves. We talked to our carpet cleaning company, we asked them to do a more thorough and closer inspection of the carpets to prevent this from ever happening again in the future.The property was also professionally cleaned by a professional cleaning service company before [redacted] & [redacted] moved in. Again, the cleaning company was also told to be more diligent and thorough on their cleaning. Unfortunately we have no control of people using the bathrooms, while property is being showed by agents after the property has been cleaned.Neither [redacted] or [redacted] requested any additional cleaning or carpet cleaning at the time of their application. Once [redacted] & [redacted] informed us that the property was not up to standards, we sent out cleaners to touch up the property and carpet cleaners out to re-clean the carpets.We had originally offered to reimburse [redacted] & [redacted] four days prorated rent for the the unsatisfactory cleaning that they felt the home was left in. Instead of reimbursing the four days of prorated rent which came to $153.33, we reimbursed [redacted] & [redacted] the greater of the carpet cleaning that they had performed for cost of $175.00. We send cleaners back to touch up the property.We sent carpet cleaners back to re-clean the carpets.We reimburse them $175 for the carpet cleaning that they had done.In an effort to maintain good tenant and landlord relations, we will go ahead and reimburse [redacted] & [redacted] the $153.33 prorated rent.In the future if [redacted] or [redacted] have an issue with service with Liberty Management staff or one of our vendors, I request that they bring this to my attention first before filing any complaints.Thank you,[redacted]Customer Information:[redacted] [redacted]Daytime Phone: ###-###-####E-mail: [redacted]The details of this matter are as follows:Complaint Involves:Service Issues Customer’s Statement of the Problem:We were informed we had to move in by a certain date and that the home was move in ready. It was a Friday evening when we walked into the house everything seemed great until we did a further evaluation of the home. We walked upstairs and looked into the loft and discovered a particular scent coming from upstairs. The carpet had a rusty nail sticking out from the carpet. We started looking into the carpet and it was covered in fur. The smell was also coming from the carpet. There was urine and pubic hair on the toilet seats when the lid was lifted. We called the company and no one responded to us until the following business day after we had to repeatedly attempt to contact them. Saturday morning had to call a carpet cleaning company and pay for the services so we could move in. There was fur in the cabinets and some in the refrigerator. When I spoke with the [redacted] the following business he said there was a check for reimbursement for the cleaning company and that they would prorate us four days for the trouble we had to go through cleaning. I did receive the reimbursement check for the carpet services, however they are now refusing to prorate us as promised. They are claiming they gave us a choice between one or the other. Pictures of the fur extracted from the carpets, pictures of the soiled toilets, and picture of the rusty nail have been provided to Liberty Management. I am appalled by there unprofessional behavior and now the fact that they are not following through with what was promised.Complaint Background:Product/Service: Prorate amount for dirty housePurchase Date: 3/13/2015Problem Occurred: 3/13/2015Model: Account Number: Order Number: Talked to Company: 3/13/2015Talked to Company (2nd): 3/16/2015Talked to Company (3rd): 3/27/2015Name of Salesperson: Purchase Price: $1150.00Disputed Amount: $153.33 I have provided a complete timeline of what all took place.Property was rekey on January 21, 2015Property was cleaned January 29, 2015Property was Carpets cleaned on January 30, 2015Tenants Applied on 2/26/2015 Property was listed on MLS Market for 1 day on, tenants applied the same day that it was listed. Once the applications was filled out we request if there are any additional items needed before applications are processedNo Request were made. Move in Date 3/13/20151st Email sent by [redacted] 3/15/2015 Sunday Here is the receipt from the carpet cleaning company. We came on Friday evening with the intentions of moving in. However, those plans we put on hold due the house not being ready like we were led to believe. Most important issue, there was a rusty nail sticking up in the carpet from the loft. That is a major hazard. One of my children could have gotten hurt. The carpet smelled like urine and there was animal fur in every space and corner of the house. In the refrigerator, the cabinets, restrooms, stairs, loft, and every room. On top of that, there was urine and pubic hair on the toilets. The blinds in one of the bedrooms and the loft had not been replaced. The window seal in the master bedroom is broken at the top of the window. Instead of moving in as planned, we spent hours and hours vacuuming and cleaning. There was so much fur, our vacuum broke and had to buy a new one. After multiple attempts of trying to reach someone with the company, we had no choice but to call a carpet cleaning company. There was absolutely no way we were moving out things in those conditions. Never, in our years of renting, have ever received a home or apartment in these conditions. This is very disappointing. Especially since this is our first time using a company. If you sent someone to come and "clean" the place, they just robbed you. No one even tried to due a final run through with us. Along with receipt I attached other pictures too. I can't express how disappointed I am.Please let me know when you will reimburse me since these are definitely expenses I should have not had dealt with. [redacted]Liberty Contractor Visited the property that weekend to make sure the tenants are happy and property get double check for cleaning. Carpets were Cleaned for the 2rd time. Also please see lease as it state the following. See Pg 1 Sec3-B Delay of OccupancyPhone Conversation with Husband [redacted]: 3/16/2015 MondayWhen I spoke to the tenants I did offer your husband the refund four days of rent, but that was before the husband mentioned the carpet cleaning expense as well which the tenants had no prior approval of doing so, and that he then advised your husband that we will cover the pro-rated rent or the carpet expense, but not both. Sent Email 3/23/2015[redacted];When I spoke to your husband we agree it was either the $175.00 or prorated rent or 4 Days. The agreement was never for both, I show that we had made this credit out for pick up. have you pick up this check. Sent Email 4/2/2015Hello [redacted], We are sorry that you disagree with our findings. Please be advised that we have responded to your complaint in a professional manner, researching your concerns and responding to you with factual documentation and photos. Additionally, we have refunded you for the carpet expense even though we did not ok the carpet cleaning or agree to compensate you in advance. We did this in an effort to work with you in a professional manner and to be fair. You have sent photos of one dirty toilet, dust and hair that have been vacuumed from the carpet and a nail. You have mentioned "fur" a number of times as well but when we review the move in photos there is no "fur" or hair to be seen anywhere. We do not doubt that dust and hair may have been vacuumed from the carpet, but this is normal after carpet cleaning and that many This simply does not rise to the request that we rebate four days of rent as the house was 95% or more clean. Please recall that in your earlier email, you stated that the house was filthy enough that it could not be lived in for four days, and this was not the case. [redacted] has let me know that when he spoke to your husband he did offer to refund four days of rent, but that this was before your husband mentioned the carpet cleaning expense as well, and that he then advised your husband that we will cover the pro rated rent or the carpet expense, but not both. If you have additional questions or concerns regarding this matter, please submit them in writing so that we may properly document any additional communication.Last email sent: 4/1/2015 11:08 AMI have reviewed this matter and have verified that the only reimbursement that was agreed upon was for the carpet cleaning. Our records show that the property was professionally cleaned upon move out of the last tenants and that the cleaners did go back to the property for a second time, upon your request, and reported that there was only a small item or two in need of cleaning. ? Additionally, I have reviewed 307 move in photos taken on 3/11/2015, two days before you moved in and the property was absolutely clean. Kitchen appliances and sink were clean, cabinets were also clean, all bathrooms and toilets and tubs were clean. There was not even dust on the ceiling fans. Please see the attached photos of kitchen appliances, sink, cabinets, entire kitchen, ceiling fans and the toilets that you have said were covered in urine. Please understand that by cleaning the property prior to your moving in, documenting the property condition with move in photos and re sending cleaners to the property a second time, Liberty Management has performed all due diligence regarding this matter and will make no further refunds or reimbursements since all properties are considered “as is” Once the tenants applied the property can still be shown for until the application gets approved. A contractor, realtor, Realtor Client, or child may have used the restroom during the time frame of processes the current tenants application and made a sanitary issue involving the commode. In reference to the lease this would of no way hindered the tenants from moving in the property Ref Pg 1 Sec3-B Delay of OccupancyRefund was made for $175.00.e to insure the happiness of the tenant so they would not lose expenses from moving in. Please keep in mind no Prior approval was given to the tenants for Carpets Cleaners. Send 3/23/2015 2:50 pmWhen I spoke to your husband we agree it was either the $175.00 or prorated rent or 4 Days. The agreement was never for both, I show that we had made this credit out for pick up. have you pick up this check. -----Original Message-----From: [redacted] [mailto:[redacted]]Sent: Monday, March 23, 2015 1:32 PMTo: [redacted]Subject: Good afternoon [redacted], We would like to know the total for April after the 4 days prorated have been applied as per our last discussion. Please let me know so we can apply payment. Thank you, [redacted]I think my husband talked to you about when. Please let me know when they will go by to remove the animal fur from the carpet. Thanks!Sent from my iPhone [redacted]?On Mar 16, 2015, at 2:26 PM, [redacted] <[redacted]> wrote:Hello [redacted], Please let me know when I can send my guys out to ozone the home. If you would like me to do this this would require no person to be in the home for up to 24 hrs. Please get back to me on your decision. (Please note, Tenants never confirmed they wanted this done so we just sprayed enzymes) Per email by tenant and conversation they were satisfied with the resolution