Sign in

Liberty Motorsports

Sharing is caring! Have something to share about Liberty Motorsports? Use RevDex to write a review
Reviews Liberty Motorsports

Liberty Motorsports Reviews (5)

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,  This complaint has been taken care of by Liberty Motors sports

This is the first I have heard of this, but I did get with our Finance Dept and they stated they canceled the contract.  I have researched the complaint and found that the contract has not been canceled.  I have submitted the paperwork to cancel, but have to have a letter, or statement...

showing acct was paid off to fax over to RPM before they will process.  I have contacted Mr Johnson and told him this, and will get his refund to him after I receive the requested paperwork.

Review: I bought a new 2014 Polaris from them and they sold me a Loan GAP contract! After I purchased the Polaris I went to state farm insurance company to purchase insurance and they told me they had GAP insurance provided at no charge and for me to ask for my money back! I did ask Liberty Motorsports back and they said thy could not refund it back to me because I had financed it with Capital One bank! So I got a loan with state farm and paid off capital one! I then went back to Liberty Motorsports and showed the loan was paid off! That was about January 20 2014! I have called Liberty Motorsports and I get no results, other than they say its coming! Most of the time they never return my call! They sold me about $6000.00 worth of stuff that is useless to me but all I ask back is $599.00 of GAP insurance which can be cancelled for a full refund within 60 days! Its been over 8 weeks now!

Business

Response:

This is the first I have heard of this, but I did get with our Finance Dept and they stated they canceled the contract. I have researched the complaint and found that the contract has not been canceled. I have submitted the paperwork to cancel, but have to have a letter, or statement showing acct was paid off to fax over to RPM before they will process. I have contacted Mr Johnson and told him this, and will get his refund to him after I receive the requested paperwork.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards, This complaint has been taken care of by Liberty Motors sports

Review: I have been using Liberty Motorsports for almost 3 years and have nothing but bad experiences with them. Originally I had gone to them for a Top end which became a bottom end issue as well, I proceeded with all repairs as anyone would. [redacted] was more than fair on the price and everything seemed OK. During the course of the repairs I was not updated on the status and had to repeatedly call and ask what was the time frame, again [redacted] was always helpful but we still were not getting anywhere. After a couple months my ski was returned and appeared to be running OK and this is where a vast amount of problems begins. Liberty forgot to attach a seal where my tail shaft connects and water leaked all into the inside of my ski and caused the top end of the motor to have a problem and had to subsequently be replaced, I had to fight for them to do this and it took another 2-3 weeks before I got my ski all the while I was calling and calling asking for status updates and nothing from them. I finally get my ski back and go to lake test it and realize that the fuel lines were not properly attached and I attached them myself but I was little upset because I had spent almost $3000 on all my repairs. I also want to mention during the course of my repairs Liberty managed to leave my ski uncovered and OUTSIDE even though I sent it in with a cover, this was apparent due to the amount of bird feces and other various layers of dust. I finally get to ride my ski and I and my guests are happy campers, at this point I am pleased that my ski is finally working but very very upset at liberty motorsports for the way I was treated and the lack of care put into my ski's repair and lack of attention to the care of my ski (I am not the first person to complain about how they store our toys). About a year later I had a problem not related to any repairs that Liberty Motorsports had done so I took it back and they diagnosed it to be a computer issue, I authorized the repairs and sat around for weeks waiting on a phone call, same problem as before and this time I asked to speak to the owner and every effort I made I was told there was no way to speak to the owner I had to deal with [redacted] which did not make me as a small business owner happy because at this point I feel the owner is disconnected with his own business. After almost 3 weeks I get my ski back and it runs for 5 minutes and shuts off, I call liberty and they take it back no questions asked and it takes atleast a week to diagnose this problem and it turns out the part they put in is faulty, not a big deal things happen. I wait around for OVER a month while waiting on a replacement and it finally comes in they agree to drop my ski off, this time it gets dropped off and there is hull damage and it is completely covered in black much from wherever they stored it in addition to breaking my temperature sensor located on the top of my motor. I cannot even begin to explain the miserable experience and time I have invested at this point, [redacted] agrees to take the ski back and assures me they have a body shop that will repair it to like new condition. Another 2-3 weeks passes with many calls to liberty motorsports, I even had them complete another repair just to help them recoup some of there losses on the paint etc. I finally received my ski and it ran for 10 minutes and stopped working again in addition to the hull repairs that looks like someone put nail polish on them, out of sheer frustration at the entire situation I took a week to digest everything than called liberty motorsports and let them know I would not be paying for this repair and I am almost considering talking to my credit card about some of the other repairs that I have had them do and have turned out to be faulty. As of today they have erroneously charged my credit card $549.45 for a Charge I did not authorize and when I have asked them if they have my credit card on file they decline and tell me they do not store credit card numbers however seeing this charge appear on my credit card statement I now believe I have been lied to, the repairs are mis-represented and my jet ski is in worse shape than when I originally brought it to them. I am forced to find a new shop and pay them to fix all the damage caused by Liberty motorsports. I have left out a lot of the additional little problems and vast amount of time I have spent drive to and from there location to drop my ski off which LIBERTY had inflicted damage on.Desired Settlement: I would like my 549.45 refund I would also like a call personally from the owner as I think it is awful he is hiding behind his employees. Additionally I would like another $750.00 to cover any additionally mechanical and body repairs as well as cover any potential problems I may have with the work performed by them which would normally be covered under the warranty.

Business

Response:

Supplied are copies of last Repair Order, and a quick synopsis of all repair activity on Mr[redacted] ski.The only records we have that show him as a customer start in May of 2012, no service recordsbefore that date.We are sincerely sorry that Mr [redacted] has an issue with recently performed service, but have not been informed by him as to exactly what the concerns are. Phone contact and personal interaction between Service Dept. and customer have always been professional and timely, but this time around seem to have swayed toward everything being "free", and thats not possible.The complaints about time schedules and unit storage imply we are careless and unconcerned, and that is also incorrect. We have a duty to can, and secure customer units, but that doesnt include cleaning them daily while storing.Customers qualifying for any type of "refund", are obviously responsible for disclosing any/all actual issues, not just deciding they don't want to pay. Liberty Motorsports has been here 30 years, and functions in the same business environment everyone else does. That means you actually have to show an issue or problem before anything can be resolved. Any future contact regarding this case should be directed to [redacted] at Liberty Motorsports, Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I see absolutely no resolution to my complaint, I have a broken ski with numerous problems some are cosmetic and a majority are mechanical. After 2 years of service BY Liberty motorsports I would be out of my mind to take it back to them to cure any faulty repairs they have initiated. The cosmetic damage to my ski has not been corrected nor has any of the repairs that I have asked, they still employ the same technicians and use the same skill-sets to diagnose and repair. In regards to the communication I have verbal messages from [redacted] apologizing for the lack of communication, sometimes in excess of 2 weeks without a call back. Additionally I am not the only person to complain about my ski being left outside and unkept with no cover, if you do a simple google, yelp or any other review site search you will see that there are numerous complaints about the exact same issue and [redacted] himself has even admitted this to me. I would like to point out that when Liberty Motorsports had these problems where I had to bring it back I being a small business owner myself realized it was costing them out of pocket money and asked them to do additional work to HELP offset there out of pocket expenses, most customers would not do this but I do believe in doing the right thing. I have never asked for anything for free or implied that I wanted anything for free, I am out thousands of dollars on faulty repairs and subsequent cosmetic damage to my ski all at the hands of Liberty Motorsports, additionally I think the fact that the owner himself cannot communicate directly with me shows that business has no ethics or moral responsibility to ensure the customer is fully satisfied. At this point I would like a personal call from the owner.Regards,

Business

Response:

Please use 1st response for reference.....At this time Mr [redacted]'s complaints are all in question, as he has not shown us, or anyone we know of, he actually has a problem caused by, or related to Liberty Motorsports. There is no reason to conceal issues like that unless they don't match the description.....Customer satisfaction IS important to us, but processing refunds without verification is not. If at any point in the next 2 weeks Mr [redacted] would make himself (and the 1999 Sea Doo in question) available, we can proceed with the process. Thank You,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is preposterous, I cannot believe any business in there right mind would deny all that they have previously admitted to. I have given them one to many chances to make it right with my broken ski, also to make matters worse I have even talked to the manager at the park where my ski sits and he has let me know that [redacted] personally admitted to him that they left the ski's outside and UNCOVERED. This very issue was refuted by Mr. [redacted] in a previous email, his credibility and his companies credibility are on the line here and he has just proven that they obviously cannot be taken seriously when he tells the [redacted] one thing and then turns around and admits wrong doing to the manager of my park . I have asked to speak to the owner personally Mr. [redacted] , I believe this issue cannot be resolved by Mr. [redacted] and it requires your owners personal attention. Moving forward the only person I will to speak with in resolving this issue will be Mr. [redacted].

Regards,

When you get service, you expect to get quality and perfection. However this is not always the case. My recent visit to Liberty Motorsports was one example. But I am posting this not as a complaint, but rather a sincere appreciation for a service manager and a company that will and dose stand behind there service. So thank you , [redacted], for your quick response and the excellent manner used correcting my problem!!!

Sincerely

Check fields!

Write a review of Liberty Motorsports

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Liberty Motorsports Rating

Overall satisfaction rating

Description: Motorcycles - Dealers, Motorcycles - Repairing & Service, Motorcycles - Supplies & Parts, Recreational Vehicles - Dealers, Recreational Vehicles - Equipment, Parts, Supplies, Recreational Vehicles - Repair & Service, Boat Equipment & Supplies

Address: 42 N Stapley Dr, Mesa, Arizona, United States, 85203-8841

Phone:

Show more...

Web:

This website was reported to be associated with Liberty Motorsports.



Add contact information for Liberty Motorsports

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated