Liberty Pest Control

Liberty Pest Control has been in business serving the Metropolitan area since and a member of the Revdex.com in good standing Our business relies on sales of service via a number of methods including telemarketing At present we rely on hand produced lists thet are recalled by different telemarketers and are difficult to amend and controlHowever, we are in the process of installing an autometed system which will give us this option to " do not call" and/or remove from the file We apologize to [redacted] for any inconvenience that may have occurred and have made every effort to remove her from our lists We are an action oriented company and pride ourselves in all our response to customer's needsThis will be addressed and hopefully corrected

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

To Whom it May Concern: Please accept this correspondence as the response to complaint #***.Liberty Pest Control was contacted to perform a visual inspection for bed bugs at *** ***'s residence Our visual inspection on 8/**/found no live activity A letter was
requested with our findings by *** *** for his doctor's office A letter was compiled stating that no activity was notated.Our second visual inspection, which took place on 8/**/16, did result in live activity being foundAt that time, the customer was shown the bedbug Liberty provided the customer a treatment option and the customer then proceeded to sign an agreement and schedule services The initial treatment took place on 8/**/and the final treatment was completed 9/**/16.When a consultation is performed for bed bugs, it is a visual inspection During this evaluation, it is possible not to find live activity.We have recently resolved this matter with *** ***.Furthermore, *** *** mentioned once the payment was received he would retract all allegations brought upon Liberty Pest Control.In conclusion, the customer was pleased with all bed bug applications provided by Liberty and no longer has activity Liberty strives to provide each customer a 100% customer satisfaction with all the services we provide

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Liberty Pest Control has been in business serving the Metropolitan area
since 1996 and a member of the Revdex.com in good standing.
Our business relies on sales of service via a number of methods...

including telemarketing.
At present we rely on hand produced lists thet are recalled by different telemarketers and are difficult to amend and control. However, we are in the process of installing an autometed system which will give us this option to " do not call" and/or remove from the file.
We apologize to [redacted] for any inconvenience that may have occurred and have made every effort to remove her from our lists.
We are an action oriented company and pride ourselves in all our response to customer's needs. This will be addressed and hopefully corrected.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The business has responded.  Please see below:We received the report on December [redacted], 2014. We immediately contacted the customer directly. Spoke to [redacted] & [redacted] and set up an appointment to meet them that evening. Currently we are working with the customer to resolve this issue. We will send an updated report by early next week with the outcome.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The business has responded.  Please see below:We received the report on December [redacted], 2014. We immediately contacted the customer directly. Spoke to [redacted] & [redacted] and set up an appointment to meet them that evening. Currently we are working with the customer to resolve this issue....

We will send an updated report by early next week with the outcome.

Review: We are being harassed by Liberty Pest Control telephone operators. This has been going on for years.

The company constantly calls us and misleads us by pretending that they do business with us.

I have informed them that we are on the Do Not Call List. I have asked them to take our name off their list, and they keep telling us they will do so.

We are tired of being harassed, and this needs to stop.Desired Settlement: Please stop contacting us!

Business

Response:

Liberty Pest Control has been in business serving the Metropolitan area

since 1996 and a member of the Revdex.com in good standing.

Our business relies on sales of service via a number of methods including telemarketing.

At present we rely on hand produced lists thet are recalled by different telemarketers and are difficult to amend and control. However, we are in the process of installing an autometed system which will give us this option to " do not call" and/or remove from the file.

We apologize to [redacted] for any inconvenience that may have occurred and have made every effort to remove her from our lists.

We are an action oriented company and pride ourselves in all our response to customer's needs. This will be addressed and hopefully corrected.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We made the tragic mistake of hiring them to do painting and wallpaper in our new home. They are a pest control company who thought it would be prudent to take advantage of people by acting as though they are in an industry they know nothing of.

Not only did these people have no clue what they were doing (see pictures), but they flat out lied to both me and my spouse about the work they completed and the time they worked.

I'm guessing they thought that because we had an illness in the family (this is actually something that they prey on), we would not go back to the house to check the work so they actually lied to us over the phone saying "the wallpaper removal was complete" and they "were working until 4:30PM everyday" - of course this is a complete lie and contrary to all electronic evidence.

By the time we got there to see what had been done we were devastated. This is the list that we made for them.

1. As I mentioned, despite you and [redacted] both telling [redacted] and I that you finished the wallpaper, this was not true. You were flat out dishonest.

2. In the music room:

A half-full coffee cup and outlets were left on our vintage upright piano.

The floor in this room was not covered properly - only the two feet closest to the wall was covered. Debris was stuck to the hardwood floor.

This room also contained debris and trash, both in and out of trash bags.

The wallpaper (in any part of the house) was not removed correctly. The walls had tons of small pieces left on the walls and in the trim.

The walls were gouged all over the place.

3. In the foyer closet:

Instead of actually scraping the texture off of the walls, someone decided it would be better to simply put a very thick coat of drywall mud on the surfaces. Yet, even this was left unfinished. This is not at all what we discussed and very unprofessional. This mistake will be very costly to correct.

Drywall was smeared on the handcrafted wood trim.

The bucket of mud was left sitting in the closet unsealed with the spackling knife stuck inside.

4. The kitchen sink was left filthy and tools left on the kitchen counter.

5. In the guest room:

Buckets were left with rags and fluid in them.

A board was removed from the floor trim and left in the middle of the floor [with NAILS STICKING UP].

Large patches of wallpaper, scattered throughout the room were never removed.

There appears to have been no attempt to remove the wallpaper in a professional or methodical fashion. Your "crew" failed to use basic wallpaper removal techniques like scoring the wallpaper with a razor knife where the wallpaper meets the wood trim. A complete mess was left behind.

The skylights were not covered despite our specifically requesting from you at least twice. We explained that covering all of the skylights was the first thing that had to be done because the house is designed for air to through through that area for heat transfer to the rest of the house. As a result has circulated to every room of the house.

6. In the office:

The same issues with the wallpaper - sparsely removed, gouged walls, and shreds left near the trim, trash and debris all over the floor.

No skylights were sealed allowing dust to leave the room and cover other areas of the house. Again, we requested that these areas be specifically sealed tightly - they were not.

Our personal belongings were not covered properly despite assurances from you that they would be. Someone simply threw a contractor bag over the pile. Our belongings, including a new printer, ended up being covered in dust.

Floor vents and baseboard heating openings were left uncovered and are now filled with debris - the same that remains all over the rest of the room.

We knew something was wrong when they wanted 50% up front, were beginning to put the job off by weeks at a time and could not turn around a simple quote to sheetrock a the walls in a small room. We still gave them the 50% deposit.

We kindly offered to allow them to KEEP $1000 (to basically destroy our home and lie to our face), plus what it cost to install a dog door. Instead, they declined offering us $70 back out of an excess of $3k that we paid them.

We had professionals come in after the fact and they were astonished at the destruction they saw.

NOTE: The only thing that they have to say is that they "tried to come and clean up their mess"...And while they will say that they "offered" a solution of coming back to our house, we obviously did not trust people who destroyed our home and lied to us outright to come back on our property,Desired Settlement: We have asked them to refund us the amount of our deposit minus the actual work they complete (installation of dog door) which comes to: $2,893.77.

Business

Response:

The business has responded. Please see below:We received the report on December [redacted], 2014. We immediately contacted the customer directly. Spoke to [redacted] & [redacted] and set up an appointment to meet them that evening. Currently we are working with the customer to resolve this issue. We will send an updated report by early next week with the outcome.

Business

Response:

The business has responded. Please see below:We received the report on December [redacted], 2014. We immediately contacted the customer directly. Spoke to [redacted] & [redacted] and set up an appointment to meet them that evening. Currently we are working with the customer to resolve this issue. We will send an updated report by early next week with the outcome.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,