Liberty Screens

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] < [redacted] @***.com>11:AM (minutes ago) [redacted] ***, We accept Liberty Screens' resolution of the matterWe did not receive benefit of the product and they did not receive payment for itWe take issue with their erroneous characterization of our interactionsThey were deliberately evasive and would call and leave messages on numbers we repeatedly corrected via voicemailIf my behavior was so abusive, I am sure they have voicemails that support thisThe fact is they do not and we are not the only folks that have had issues, we are just the only folks to take this complaint VIA a respected forum (Revdex.com) and not online, where the other complaints resideThe fact of the matter is they never delivered a screen door after failing to honor their own timelinesWe didn't tell them the date to deliverThey picked that date in the morning and didn't deliverAs far as we're concerned, we've moved onIf Revdex.com chooses to remove this complaint, so be it but the facts are accurateIf Liberty Screen wishes to pursue - then bring the noiseThank you for your time [redacted] and [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] ***I'm n signed a contract that would have installed custom built screens within 4-6 weeks. I would be happy to supply the BBB a copy of this contract. At the three week mark we tried contacting them for installation. Apparently we had a n office number which we kept leaving messages on. **... [redacted] said it did not get to him. We subsequently booked him for installation and the day if the install, our guy was running late and he called the only number we had online, his office, and left 3 message to let him know he was was running a little behind. [redacted] was verbally abuse and began to screen at the rep in the phone at the time. We tried to explain that we called him and that we left a phone number. He kept yelling, and yelling and becoming even more verbally abusive. At this time we don't felel safe going into someone house to has been that abusive. Even though we were not obligated to refund the deposit (as indicated in the contract) we decided because of the verbal abuse to issue a refund and we did. So it is with respect that's ask the BBB to remove this complain. Other wise I will sue for the full amount as I am entitled to on the contract.

I purchased two sets of screen doors going out to a deck from Liberty ScreensThe retractable screens they carry are ClearView® screensI researched screens online prior to ordering from Liberty Screens, so I knew the product was what I wantedI called a few different ClearView® sellers and was quoted the exact same price by all of them, $for a set of double french door patio screensThey are expensive, but apparently price controlledI also called a few dealers of Phatom® screens and was quoted the same price thereI decided to go ahead with Liberty Screens, despite reading a complaint on Revdex.com, because there were overwhelmingly more positive experiences by their customers than negative onesMy phone call was answered promptly, my questions were answered, and a free consultation was scheduled for later in the weekMichael came out for the consultation, and I was very pleased that he took the time to show me the product, explain the mechanics, and answer my questions, but did NOT give me a hard sales pitch or take up much of my limited timeI decided to go forward and ordered the screen doorsThey came in about weeks later, and the scheduling of installation was very prompt and hassle-freeThe installer was on time, and it took around an hour for each door to be installedThe removal of my existing screen doors was included in the priceThe installer left everything even cleaner than it was when he arrived, and he was very courteous and pleasantI was completely satisfied with my whole experience, but I waited weeks before writing a review so I could be sure that I would be happy with the screensSo far, they are working perfectly and they look wonderful! I really love having screens that are only there when I need them, and are hidden away when I'm not using themI have kids who are very hard on things, and I love that they can't rip the screens if they lean on themIf they lean on the screen, they find that it gives, which discourages them from leaning, and all I have to do is move the bottom of the screen back into the track if they push it out (which takes about seconds)I am a very happy customer, and I would not hesitate to recommend Liberty Screens to anyone looking for a competent Clearview® installer