Liberty Services Company

Equipment was installed very quicklyProject coordinator stated things verbally and in contract that were untrue, e.gI would get a rebate from DEMEC for 4250.00...there was no rebate availableThat my neighbor would receive for referring Go Liberty for solar panels...Neighbor never received the I have issues with wires hanging under panels that touch roofThey don't answer my calls since I complained about themWires are touching roof shingles and no one has come out to fix it

After reading this follow up to the complaint I don't believe our reply was read by the client? This installation was completed in December of The construction meetings were held before Thanksgiving and construction was set for the beginning of December The installation was completed by mid December During construction the homeowner had to be away on business for part of the installation We have no missed appointments on our calendar schedule other then a day delay in construction The rebate paperwork was initiated on January 6th, through a phone call with Mr [redacted] , at which time he was told paperwork would be emailed and he must just sign and return the forms The rebate paperwork was then sent on the 6th and returned the same day by Mr [redacted] Mr [redacted] missed a signature so the one page was returned to him for a signature missed on the 8th of January Our company also forwards to all customers another copies of the uncompleted IRS forms needed to file for the FITC The forms and copies of paid in full invoices were emailed to Mr [redacted] on February 2nd We received notification from the utility that the metering for the system was changed to net metering on February 10th Also on February 10th we received photos of the new meter from Mr [redacted] I am going to assume someone filed this complaint on behalf of Mr [redacted] , and they were not aware of all of the communication taking place via email during this process The system in questions is up and fully operational, and has been since Mid FebruaryAll rebate paperwork has been filed as of early January, and Mr [redacted] received his FITC forms for filing on the 2nd of February We understand going solar is a process and we work very hard to relay this through to our customers We try to give our customers full support through phone and email, and understand the process can seem tedious, much of the paperwork must be completed as the installation progresses Delaware has several utilities and jurisdictions all requiring there own paperwork and procedures We will continue to support Mr [redacted] , and will continue to return calls and emails to answer any questions he may have on his system UPDATED PORTION BELOW: We have added new customer service agents to improve the experience for our clients Our customer service agents reached out to Mr [redacted] to follow up on the solar and array and attempt to insure satisfaction with the system At this point Mr [redacted] must complete a last of paperwork with SREC Trade SREC trade will be contacting him directly to finalize SREC set up The system is complete and has been operation and utility interactive since 02/10/ We will continue to support Mr [redacted] , and this installation We will return calls and emails to answer any questions he may have on the system or process

This installation was completed in December of The construction meetings were held before Thanksgiving and construction was set for the beginning of December The installation was completed by mid December During construction the homeowner had to be away on business for part of the installation We have no missed appointments on our calendar schedule other then a day delay in construction The rebate paperwork was initiated on January 6th, through a phone call with Mr [redacted] , at which time he was told paperwork would be emailed and he must just sign and return the forms The rebate paperwork was then sent on the 6th and returned the same day by Mr [redacted] Mr [redacted] missed a signature so the one page was returned to him for a signature missed on the 8th of January Our company also forwards to all customers another copies of the uncompleted IRS forms needed to file for the FITC The forms and copies of paid in full invoices were emailed to Mr [redacted] on February 2nd We received notification from the utility that the metering for the system was changed to net metering on February 10th Also on February 10th we received photos of the new meter from Mr [redacted] I am going to assume someone filed this complaint on behalf of Mr [redacted] , and they were not aware of all of the communication taking place via email during this process The system in questions is up and fully operational, and has been since Mid FebruaryAll rebate paperwork has been filed as of early January, and Mr [redacted] received his FITC forms for filing on the 2nd of February We understand going solar is a process and we work very hard to relay this through to our customers We try to give our customers full support through phone and email, and understand the process can seem tedious, much of the paperwork must be completed as the installation progresses Delaware has several utilities and jurisdictions all requiring there own paperwork and procedures We will continue to support Mr [redacted] , and will continue to return calls and emails to answer any questions he may have on his system

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Problem: Go Liberty failed to deliver and honor a contract on solar panels that were purchased by us back in Jan [redacted] is a thief and a fraud who represents Go liberty as the President only to steal your money and then continue to lead you onHe's also a coward that can't face the truthHe has all employees fromGo Liberty lying for him as wellWe paid over $22,for a system that we can only use 60% because of [redacted] who sold us an oversized system and refuses to give us a refund along with admitting that he purposely defrauded us knowingly just to make moneyTranslate Desired Resolution / Outcome Desired Resolution: Refund select Desired Outcome: Be honest and forthcoming by admitting your fraudulent business practices and refund our money

I signed a contract for $43,in January and gave a deposit of $14, Two weeks later I was told the work would start the following week and they received another $14, The work was never started Months later, they still hadn't started and I contacted my credit card company to cancel the second payment due to default I should have cancelled the whole thing In March, I was told it would be completed by the second week in April More lies The excuses and lies have continued throughout the summer It is now almost November and I have yet to see a single solar panel and have not had my money returned even though it was requested After investigation I have found that the business owner has been representing himself as only being a salesman not a principal and that he has lied to, and stiffed, his subcontractors He uses subcontractors because he has no licenses of his own I will be filing criminal fraud charges against him and suing for actual and punitive damages STAY AWAY FROM THESE CON ARTISTS

I have reviewed the complaint and would guess based on the date we received the complaint it was old.  The project was completed and inspected several days before this complaint was received.  The client experienced significant delays during the interconnection process.  Once we...

received the proper certifications from the utilities the project was completed.    To date the client has not paid the remaining balance and a notice of intent to lien the property has been sent onto the client.  It is unfortunate when we get delayed by issues beyond our control.  We strive to improve our processes for timely utility approvals.  The utility in question has begun a new procedure for approval based on 2015 issues and it has greatly improved the turn around times.  As solar continues to grow utilities and regional programs will continue to become more service minded and those improvements will pass on to the consumer.

The [redacted] installation was completed and inspected in March of 2014.  We experienced numerous delays with Delmarva Power regarding the systems interconnection.  We are working with the utility to resolve final issues on an almost daily basis.   We are working with the utilities...

and the Public Service Commission to improve utility response times and accountability to prevent these issues for future clients.  We hope to have these utility issues cleared quickly. The system is completed and fully operational, pending final meter swap by the utility.  Once we receive the utility meter swap the final papers can be sent into the agencies for rebate payments. Go Liberty Complete

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:
I don't even know where to start. we signed a contract for solar installation. The rebates were supposed to be back with 60 days and 90 days. this was in march. It took me months of calling delmarva and harassing this company to get my meter changed. company kept blaming delmarva, delmarma blamed company. now meter has been changed. 1. Rebates are the issues. I personally called delware green grant to find out if company had submitted my claim. They told me NO. Called company, made them aware, they told me, they needed a HERS rating for my home since it was new. But they knew my home was new before installing the solar panels. Its been more than a month now, I keep emailing and talking to them, nothing so far, and we are almost at the end of the year. 2. my generated units were to be sold by myself at the end of month instead of selling it all at once. My application was signed and I hope submitted to SREC. nothing so far. 3. I don't know what this company iOS about, I know a lot of people who are also complaining about similar issues with them.
Translate
Desired Resolution / Outcome
Desired Resolution:
Delivery of Order
select
Desired Outcome:
1. company has to be investigated, and people should be aware of how they do business , because, they do not honor their contracts. 2. Can I sue them for breach of contract? 3. I need my rebates as soon as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
Problem:
Once again, Liberty Solar called me today to say they me to fill out some additional paperwork in order for me to sell my extra solar to the power company. When I asked what happened to my previous paperwork they said they have new staff and they need me to fill out more paperwork. I do not know the date of my first complaint but this is my second time writing to you. I have not received any correspondence and it has been well over 30 days. My first complaint contained a full description of the problems I am having with Go Liberty Solar. I have copies of the contracts, etc. but I cannot upload them with the computer I have. I can make other arrangements if you need them and contact me to let me know this.
Translate
 
Desired Resolution / Outcome
Desired Resolution:
-- Select your Desired Settlement --
select
Desired Outcome:
I want my solar system to create the electric they say it will, I want the 'extra' electric to be credited to the power company and I want my rebate checks that are now months overdue.

After reading this follow up to the complaint I don't believe our reply was read by the client? 
This installation was completed in December of 2015.  The construction meetings were held before Thanksgiving and construction was set for the beginning of December.  The installation was completed by mid December.  During construction the homeowner had to be away on business for part of the installation.   We have no missed appointments on our calendar schedule other then a 4 day delay in construction.  The rebate paperwork was initiated on January 6th, through a phone call with Mr [redacted], at which time he was told paperwork would be emailed and he must just sign and return the forms.  The rebate paperwork was then sent on the 6th and returned the same day by Mr. [redacted].    Mr. [redacted] missed a signature so the one page was returned to him for a signature missed on the 8th of January.   Our company also forwards to all customers another copies of the uncompleted IRS forms needed to file for the FITC.  The forms and copies of paid in full invoices were emailed to Mr. [redacted] on February 2nd.  We received notification from the utility that the metering for the system was changed to net metering on February 10th.  Also on February 10th we received photos of the new meter from Mr. [redacted].  
I am going to assume someone filed this complaint on behalf of Mr. [redacted], and they were not aware of all of the communication taking place via email during this process.  The system in questions is up and fully operational, and has been since Mid February. All rebate paperwork has been filed as of early January, and Mr [redacted] received his FITC forms for filing on the 2nd of February.  
We understand going solar is a process and we work very hard to relay this through to our customers.  We try to give our customers full support through phone and email, and understand the process can seem tedious, much of the paperwork must be completed as the installation progresses.  Delaware has several utilities and jurisdictions all requiring there own paperwork and procedures.   We will continue to support Mr. [redacted], and will continue to return calls and emails to answer any questions he may have on his system. 
UPDATED PORTION BELOW:
We have added new customer service agents to improve the experience for our clients.  Our customer service agents reached out to Mr. [redacted] to follow up on the solar and array and attempt to insure satisfaction with the system.  At this point Mr. [redacted] must complete a last of paperwork with SREC Trade.  SREC trade will be contacting him directly to finalize SREC set up.  The system is complete and has been operation and utility interactive since 02/10/2016.  We will continue to support Mr. [redacted], and this installation.  We will return calls and emails to answer any questions he may have on the system or process.

Mr.
letter-spacing: -1.35pt;"> [redacted] meter change from the utility was held due to the home being under construction . The meter was successfully changed out in October of 2014.

This installation was not installed by Liberty in 2009.  The installing company closed in 2012.  We spoke to Ms [redacted] at the request of the state of Delaware.  We do not support product line she currently has installed.  We directed her to the manufacturer and their in house...

installation crews for repairs.  They provide the service at no cost.

I am guessing this is an old complaint that was stuck in the system.  This installation was completed in 2015, and is fully operational.  We do not have any reason to believe it is not operational, nor have we received anything showing there is an issue with the function of this system.

We are very sorry for the delays experienced in this project and its processing.  This project was originally set to contract in early February of 2015, but was delayed by builder issues.  The last 6 months have seen an exponential increase in solar growth and client bases for our company, the regional utilities, and all state programs.  We have been working and adding staff in a directed manner to meet growing demand, and provide constant pressures on utilities for our clients.  The Delaware market has grown 400% year to year, and it is causing growing pains for all parties involved.  The news of rebate and federal program expiration's has driven all the markets to capacity.This project is approaching closure, the customers meter was changed by the utility in August of 2015, and cleared for operation. We experienced numerous delays through the process due to overwhelming volume coming into the utility across the region. The Delaware State Green Energy program provided guidance of significant delays in processing and payments of rebates in late June of 2015.  As part of the state program, the new construction facility required a HERS Rating.  The builder did not complete the HERS rating as part of construction, although county and federal building guidelines recommend them on all new construction.  We had been going through the process with an outside HERS rating company from Virginia who was willing to come up and complete it with copies of plans from the builder.  We explained the situation to the new program manager at the Delaware State Program, they accepted our existing BPI completed energy audit as a work around and the stipulation was cleared prior to our company reading this complaint.  As the market continues to change in Delaware and regionally, we will continue to provide the best service possible in sometimes difficult situations. We work with utilities in four states, and have noticed an across the board increase in volumes and delays with the coming expiration's of state and federal incentives.  Based on current processing times of incentives, Mr [redacted] should expect to receive his Federal Incentive with his 2015 filing, Delmarva incentive in 6-8 months, and Delaware SEU incentive in February of 2016.

Equipment was installed very quickly. Project coordinator stated things verbally and in contract that were untrue, e.g. I would get a rebate from DEMEC for 4250.00...there was no rebate available. That my neighbor would receive 500.00 for referring Go Liberty for solar panels...Neighbor never received the 500.00. I have issues with wires hanging under panels that touch roof. They don't answer my calls since I complained about them. Wires are touching roof shingles and no one has come out to fix it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
 
Problem:
Go Liberty failed to deliver and honor a contract on solar panels that were purchased by us back in Jan . 2015. [redacted] is a thief and a fraud who represents Go liberty as the President only to steal your money and then continue to lead you on. He's also a coward that can't face the truth. He has all employees fromGo Liberty lying for him as well. We paid over $22,000.00 for a system that we can only use 60% because of [redacted] who sold us an oversized system and refuses to give us a refund along with admitting that he purposely defrauded us knowingly just to make money.
Translate
 
Desired Resolution / Outcome
Desired Resolution:
Refund
select
Desired Outcome:
Be honest and forthcoming by admitting your fraudulent business practices and refund our money.

This installation was completed in December of 2015.  The construction meetings were held before Thanksgiving and construction was set for the beginning of December.  The installation was completed by mid December.  During construction the homeowner had to be away on business...

for part of the installation.   We have no missed appointments on our calendar schedule other then a 4 day delay in construction.  The rebate paperwork was initiated on January 6th, through a phone call with Mr [redacted], at which time he was told paperwork would be emailed and he must just sign and return the forms.  The rebate paperwork was then sent on the 6th and returned the same day by Mr. [redacted].    Mr. [redacted] missed a signature so the one page was returned to him for a signature missed on the 8th of January.   Our company also forwards to all customers another copies of the uncompleted IRS forms needed to file for the FITC.  The forms and copies of paid in full invoices were emailed to Mr. [redacted] on February 2nd.  We received notification from the utility that the metering for the system was changed to net metering on February 10th.  Also on February 10th we received photos of the new meter from Mr. [redacted].  I am going to assume someone filed this complaint on behalf of Mr. [redacted], and they were not aware of all of the communication taking place via email during this process.  The system in questions is up and fully operational, and has been since Mid February. All rebate paperwork has been filed as of early January, and Mr [redacted] received his FITC forms for filing on the 2nd of February.  
We understand going solar is a process and we work very hard to relay this through to our customers.  We try to give our customers full support through phone and email, and understand the process can seem tedious, much of the paperwork must be completed as the installation progresses.  Delaware has several utilities and jurisdictions all requiring there own paperwork and procedures.   We will continue to support Mr. [redacted], and will continue to return calls and emails to answer any questions he may have on his system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is over 10 weeks since my installation started on March 3rd and although the system is substantially complete, the contractor has yet to complete installation of a final communication module for the system, turnover documentation or provide appropriate training on the system. The contractor has been unable to provide a firm delivery date for the outstanding item. ________________________________________________________________________________...⇄ ________________________________________________________________________________...⇄ This project has been a fiasco from day 1! TERRIBLE communication by the salesman after they got their first check and even worse after the second check. ________________________________________________________________________________...⇄ ________________________________________________________________________________...⇄ Total lack of communication from the salesman when I started reporting concerns about the job. Salesman sold me a system with specific features (remote monitoring, electrical connections from inverters) which were never written into the proposal and not installed. Being an Energy Manager by trade and having familiarity with these systems from a commercial perspective, I had a very clear understanding of what I expected to recieve during my conversations with our salesman. No real resolution on job issues until I reached out to the president/co-owner of the company which got the job back on track. He committed to the monitoring. Additional receptacles were also installed. ________________________________________________________________________________...⇄ ________________________________________________________________________________...⇄ Some of the grievances I have for the job to date include: ________________________________________________________________________________...⇄ 1. TERRIBLE LACK OF COMMUNICATION RELATED TO JOB PROGRESS AND EQUIPMENT DELAYS ________________________________________________________________________________...⇄ 2. Pressuring my wife for progress and final payments ________________________________________________________________________________...⇄ 3. Excessive timeline to complete ________________________________________________________________________________...⇄ 4. Workers using MY tools when working on the job for which they were not given permission. They ruined a wheelbarrow and shovel when pouring the foundations for the poles. ________________________________________________________________________________...⇄ 5. They cut a phone line in a conduit that went to my garage and pulled it from the conduit and left if laying on the ground. It caused my phone system to short out and damaged the main control panel for my security system, which I had to replace. ________________________________________________________________________________...⇄ 6. Concrete in yard from pouring the foundations ________________________________________________________________________________...⇄ 7. Terrible cleanup of excavation and trenching ________________________________________________________________________________...⇄ 8. Not treating my home as if it was their own (i.e. always leave things at least the same, if not better than you found them) ________________________________________________________________________________...⇄ ________________________________________________________________________________...⇄ Even if this system works great going forward, based on the inability of this company to communicate and their terrible salesman, I would never recommend them to someone without letting them know of all the issues we went through.Desired Outcome/SettlementDesired Settlement: Finish the JobPlease finish my job. Provide the following: ________________________________________________________________________________...⇄ 1. Information on delivery of the remaining communication module and coordinate installation ________________________________________________________________________________...⇄ 2. Supply requested turnover documentation ________________________________________________________________________________...⇄ 3. Training on operation of the system  STILL NOT PROVIDED ________________________________________________________________________________...⇄ 4. Get me registered for SREC market  STILL NOT RESOLVED
STILL HAVE NOT PROVIDED THE COURTESY OUTLETS THEY COMMITTED TO PROVIDING.

Review: In march of 2013 Liberty Electric Services installed solar panels in my house and I was told that in 30-60 days once my local pawer company Delmarva Power approves my application, I would be able to use the solar panels to generate the energy. They collected the full payment 17,000 $ , but even today I am not able to use the solar panels, since Delmarva would not approve my application because the sister was oversized by Liberty Electric. Liberty never disclosed to me that it could be an issue prior to installation. I contacted Liberty on multiple occasions, but still can't solve the problem.Desired Settlement: If issue can't be resolved in 30 days, I would like full refund

Business

Response:

Mr. [redacted] meter change from the utility was held due to the home being under construction . The meter was successfully changed out in October of 2014.

Review: It is over 10 weeks since my installation started on March 3rd and although the system is substantially complete, the contractor has yet to complete installation of a final communication module for the system, turnover documentation or provide appropriate training on the system. The contractor has been unable to provide a firm delivery date for the outstanding item. ________________________________________________________________________________...⇄ />
________________________________________________________________________________...⇄ />
This project has been a fiasco from day 1! TERRIBLE communication by the salesman after they got their first check and even worse after the second check. ________________________________________________________________________________...⇄ />
________________________________________________________________________________...⇄ />
Total lack of communication from the salesman when I started reporting concerns about the job. Salesman sold me a system with specific features (remote monitoring, electrical connections from inverters) which were never written into the proposal and not installed. Being an Energy Manager by trade and having familiarity with these systems from a commercial perspective, I had a very clear understanding of what I expected to recieve during my conversations with our salesman. No real resolution on job issues until I reached out to the president/co-owner of the company which got the job back on track. He committed to the monitoring. Additional receptacles were also installed. ________________________________________________________________________________...⇄ />
________________________________________________________________________________...⇄ />
Some of the grievances I have for the job to date include: ________________________________________________________________________________...⇄ />
1. TERRIBLE LACK OF COMMUNICATION RELATED TO JOB PROGRESS AND EQUIPMENT DELAYS ________________________________________________________________________________...⇄ />
2. Pressuring my wife for progress and final payments ________________________________________________________________________________...⇄ />
3. Excessive timeline to complete ________________________________________________________________________________...⇄ />
4. Workers using MY tools when working on the job for which they were not given permission. They ruined a wheelbarrow and shovel when pouring the foundations for the poles. ________________________________________________________________________________...⇄ />
5. They cut a phone line in a conduit that went to my garage and pulled it from the conduit and left if laying on the ground. It caused my phone system to short out and damaged the main control panel for my security system, which I had to replace. ________________________________________________________________________________...⇄ />
6. Concrete in yard from pouring the foundations ________________________________________________________________________________...⇄ />
7. Terrible cleanup of excavation and trenching ________________________________________________________________________________...⇄ />
8. Not treating my home as if it was their own (i.e. always leave things at least the same, if not better than you found them) ________________________________________________________________________________...⇄ />
________________________________________________________________________________...⇄ />
Even if this system works great going forward, based on the inability of this company to communicate and their terrible salesman, I would never recommend them to someone without letting them know of all the issues we went through.Desired Settlement: Please finish my job. Provide the following: ________________________________________________________________________________...⇄ />
1. Information on delivery of the remaining communication module and coordinate installation ________________________________________________________________________________...⇄ 2. Supply requested turnover documentation ________________________________________________________________________________...⇄ />
3. Training on operation of the system ________________________________________________________________________________...⇄ />
4. Get me registered for SREC market

Business

Response:

I am in receipt of a complaint filed May 5, 2015. This project was contracted and started during the winter months and dig drag on too long due to weather and conditions. As soon as the weather changed we were able to quickly bring this custom array to completion. The project is certified and fully operational with documentation attached.Mr. [redacted] is awaiting his final SREC Registrations which should be into us in the next few weeks. apologize for the delay in reply, the email from the Revdex.com was sent to a bad address. It has been updated in the Revdex.com System as of this morning. July 9th, 2015