Liberty Student Relief

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have no communication with these peopleI call and no ever answers the phones or call me backI have called and the numbers have changedI am just tired of dealing with the liesI want my money back and just be done with them I have attempted to contact the people multiple times with no successI have contacted you guys some months back concerning this matterI recieved a call from a different guy that apologized and said that he would be "taking over" because things hadn't been run like they shouldI have not heard from anyone since thenI am tired of dealing with these people, I think that bussiness is a fraud and I want my money backI have paid them payment of $for Student Loan Relief and they have done nothing but take my moneyI am still getting calls from my student loan peoplePlease Help Me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To whom it may concern, We have contacted [redacted] on Aug 21th and she has agreed to work with us as we try to salvage the situation brought on by the former management whom we have taken legal action on [redacted] file is currently in review and we continue to correspond with her until the matter is resolved-- [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint Type:
Customer Service Issues
select
Problem:
Student loans were supposed to be consolidate and after months it never happenedMy loans were put into forbearance and I paid $for nothing
Desired Outcome:
I want my $back
Regards,
*** ***

We have completed the processing and submission of *** *** (complaint ID ***)We also have a reference number issued by the DOE for the submission #***We have completed or obligation to the client and we will cc the Client *** *** as wellThank you for your assistance in this
matter. We have contacted *** *** on Aug 19th and she has agreed to work with us as we try to salvage the situation brought on by the former management whom we have taken legal action on*** ***'s file is currently in review and we continue to correspond with her until the matter is resolved-- ** ***Enrollment SpecialistLIBERTY STUDENT RELIEFNKnollwood CircleAnaheim, CA92801(800) 264-Ext.***

To whom it may concern,"> We have attempted to contacted *** L *** on Aug 21st 2015 via phone and email We would like to offer our assistance in cooperation with Ms*** to salvage the situation brought on by the former management whom we have taken legal action onWe will continue to reach out in an attempt to correspond with Ms*** so we can resolve this matter.-- ** ***(714)314-5304Encompass/LSRNKnollwood CircleAnaheim, CA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have no communication with these peopleI call and no ever answers the phones or call me backI have called and the numbers have changedI am just tired of dealing with the liesI want my money back and just be done with them
I have attempted to contact the people multiple times with no successI have contacted you guys some months back concerning this matterI recieved a call from a different guy that apologized and said that he would be "taking over" because things hadn't been run like they shouldI have not heard from anyone since thenI am tired of dealing with these people, I think that bussiness is a fraud and I want my money backI have paid them payment of $for Student Loan Relief and they have done nothing but take my moneyI am still getting calls from my student loan peoplePlease Help MeRegards,
*** ***

To whom it may concern, We have contacted [redacted] on Aug 21th 2015 and she has agreed to work with us as we try to salvage the situation brought on by the former management whom we have taken legal action on. [redacted] file is currently in review and we continue to correspond with her...

until the matter is resolved-- [redacted]
[redacted]
[redacted]

To whom it may concern, We have attempted to contacted [redacted] L [redacted] on Aug 21st 2015 via phone and email We would like to offer our assistance in cooperation with Ms. [redacted] to salvage the situation brought on by the former management whom we have taken legal action on. We will...

continue to reach out in an attempt to correspond with Ms. [redacted] so we can resolve this matter.-- [redacted](714)314-5304Encompass/LSR1205 N. Knollwood CircleAnaheim, CA. 92801

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Complaint Type:Customer Service IssuesselectProblem:Student loans were supposed to be consolidate and after 3 months it never happened. My loans were put into forbearance and I paid $600 for nothing.  Desired Outcome:I want my $600 back 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have no communication with these people. I call and no ever answers the phones or call me back. I have called and the numbers have changed. I am just tired of dealing with the lies. I want my money back and just be done with them
 I have attempted to contact the people multiple times with no success. I have contacted you guys some months back concerning this matter. I recieved a call from a different guy that apologized and said that he would be "taking over" because things hadn't been run like they should. I have not heard from anyone since then. I am tired of dealing with these people, I think that bussiness is a fraud and I want my money back. I have paid them 3 payment of $266.34 for Student Loan Relief and they have done nothing but take my money. I am still getting calls from my student loan people. Please Help Me
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern, font-family: arial, sans-serif;"> We have contacted [redacted] on Aug 21th 2015 and she has agreed to work with us as we try to salvage the situation brought on by the former management whom we have taken legal action on. [redacted] file is currently in review and we continue to correspond with her until the matter is resolved-- [redacted]
[redacted]
[redacted]

Review: I was contacted by Liberty Student Relief via phone call in March 2015. They promised to help with my student loans: that they could get them cancelled out for me because I am disabled and am under certain income limits. All I had to do was pay $600: spread out into 4 payments of $150 that were to be paid out of my account each month around the 26th of the month. I explained to them during the whole process that I did not have a printer, so they were supposed to mail me some paperwork to finish the formalities. No papers were ever sent to me. Two payments were taken from my account before I realized that they had not been honest with me. I have tried to contact this company over and over again via phone and e-mail and do not ever get a response. They did send one impersonal e-mail explaining, themselves, that they were having legal issues with their use of funds and would not be taking any more payments out of my account at this time. I have since been to my bank to close my account to prevent further fund removal. However, I am upset at the loss of $300 when money is so very tight for my family already. I would like to contact them to cancel my account with them and get a refund, but have no way to get into contact with them My bank suggested that I go through the Revdex.com.Desired Settlement: I would like a total refund of my $300 and a cancelation of my account with Liberty Student Relief. I have no further desire to do business with them. I would also hope others would investigate them more than I did before choosing to work with them.

Review: In April, I received a phone call from a representative at this company stating that they could consolidate my federal student loans. They sent me paperwork to complete, which was completed and faxed back to them. On May 5, a payment of $151 should have been deducted from my checking account, and my student loans were to have been deferred from the other lenders and transferred to them. No deduction had happened, no deferment has happened, and when I call their phone lines, I cannot get through.... to ANYONE! I have tried all 5 options on the phone tree, for several hours, on multiple days, emailing the 2 representatives who initially were in contact with me, with zero response. I have left voice message for both of those members as well. I reached out to Navient who holds majority of my student loans to see if they had been contacted, and they have not. They have never heard of this company, nor have done any work with them. I've had student loans for almost 10 years, with any of the lenders, I have been able to reach someone 100% of the time. It is very unsettled by this.Desired Settlement: I want Liberty Student Relief to cancel my consolidation, and shred any of my documentation. I feel this is fraudulent. I have put alerts out on all of my accounts as with the credit bureau.

Review: I have asked them several times to stop calling my home in regards to my student loans. I have had my number placed on the 'National Do Not Call' list and personally asked them not to call anymore. Each time they state they will remove my number from their list. Since April 1, they have called my home 38 times.Desired Settlement: No more calls to my home

Review: I was contacted by Liberty Student Relief after looking for a debt relief program involving loan forgiveness. I was initially in contact with someone named "[redacted]", who coached me through a "process" to place an extended forbearance on my loans until his company could get me enrolled through the U.S. Department of Education into a program with lower monthly payments. That was about 2-3 months ago. Since then, when I attempt to call for updates, it is rare that anyone answers the phone. Often, the number I am calling goes to a fax machine call, or I am placed on hold with background music, with no one picking up after several minutes of waiting. Almost $1000 has been deducted from my checking account presumable for signing up and allowing the company to complete necessary paperwork. I have never received paper work in the mail, and correspondence, has only taken place over the phone (on 3-4 occasions when I was able to get through to someone who only 'reassures' me that things are moving along. When I called the company with whom I previously consolidated my loan, they are only aware of a request for forbearance, but state they are expected a payment soon. At this point, I have no idea who I should be paying, and seems impossible to get through to Liberty Student Relief. I am wondering if this is a scam. I would like to know what to do at this point. The numbers I have been calling are [redacted]. No answer or goes to "[redacted]'s" voice mail.(goes to generic voicemail or often fax noise). If you choose to press "zero" to be connected to an operator, the phone produces a fax noise. If there is anyone with a similar experience or can offer clarification as to how this company does business, please comment.Desired Settlement: If this is not a legitimate company that can follow through on their claim to get me enrolled in a program through the Department of Education for lower loan payment, I would certainly like a refund of the funds which have already been paid. I would also like the Revdex.com to further investigate this company and warn other's that their tactics and not honest and forthcoming. I especially have an issue with not being able to contact anyone at the agency.

Review: I was contacted by Liberty Student Relief in regards to consolidating my student loan. I was told that in order for the application to begin I would need to pay $899.00. After the collection of the payment I would then have my loan consolidated and my new loan would begin. The representative assured me that I would need to pay only 120 months with the new loan and then because I work in the public school system I would have my loan forgiven. For three months $299.66 was debited from my bank account. I then spoke with a representative from the government agency that would be taking over my student loan and they told me that I would not qualify for the loan forgiveness program. I cancelled my application for the loan consolidation and immediately contacted Liberty Student Relief. I tried to contact someone using their toll free number but no one would answer the phone or once I was placed on hold, the call would disconnect after only 5 to 6 minutes. I finally was able to speak with someone using their regular number and explained my problem and they assured me that my money would be returned. They gave me a time frame of 1 to 2 weeks. It has now been three weeks since my conversation and I have not received any money back from Liberty Student Relief. I have attempted to contact them several times using both the toll free number and their regular number but no one ever answers the phone. I have called throughout the day and even in the evening but no one ever seems to answer the phone. I have left messages, but again no one has ever returned my call. In speaking with Liberty Student Relief I have given them information regarding my banking institution and social security number in order to assure that I would receive the product that they promised. Unfortunately this has not been the case with this company and I have only lost money with them instead of receiving any type of aid.Desired Settlement: I would like for Liberty Student Relief to fulfill their promise to return my money. However at this point in time I would like for them to send me a check because I have shared too much personal information with them that I am concerned for my own privacy and identity.

Review: We signed a contract with this company to help us out with Student Load Debt payback with Income based payments. They charged our account $299.50 and we heard nothing more from them. Upon calling them back it took several attempts before getting through. Once we got through the company was unable to put us back through to our original contact and they continued to talk in circles. We were later sent an email stating that we were supposed to send some tax documents, in which we were never informed and that if we do not send said documents we would not be able to get our full money back GUARANTEED. At that point we decided to cancel our services and tried to get refunded to no avail. They now have $300 of our money and we have nothing to show for it.Desired Settlement: I would like to get the $299.50 back and just go our separate ways.

Review: This company did not provide the services promised. Further investigation shows this company is fradulant and is a scam. They contacted me regarding providing assistanc with lowering Student Loan debt. They promised to lower my monthly payment to an affordable amount and in 10 years no more debt. I paid $700 up front for the services and have not heard anything else from the company. I have talked to [redacted] the number to contact her is [redacted] The other number is [redacted] Also [redacted] at [redacted] is a head processor. 4 months later my student loan comany is calling saying they have not recevied a payment and was informed that this company was a scam.Desired Settlement: I want my $700 dollars back from these criminals

Business

Response:

We have completed the processing and submission of [redacted] (complaint ID [redacted]). We also have a reference number issued by the DOE for the submission #[redacted]. We have completed or obligation to the client and we will cc the Client [redacted] as well. Thank you for your assistance in this matter. We have contacted [redacted] on Aug 19th 2015 and she has agreed to work with us as we try to salvage the situation brought on by the former management whom we have taken legal action on. [redacted]'s file is currently in review and we continue to correspond with her until the matter is resolved-- [redacted]Enrollment SpecialistLIBERTY STUDENT RELIEF1205 N. Knollwood CircleAnaheim, CA. 92801(800) 264-2025 Ext.[redacted]