Liberty Supply

I considered this company, a plumbing supply company to be an expert in furnaces. I advised them of my parts need (specific to my furnace) and they rushed a part to me, It was clearly not the right part. It was clearly an opportunity for a $500 sale of a part. I received the part and immediately advised them of this problem. They would certainly accept a return of the part with a "Special restocking fee". I got less than 1/2 my money back. The company was responsive to issue of shipping the wrong part by email and text (why they got a 2/5 rating but not a 1/5) but were absolutely not concerned they shipped it without verification. They earned a sale and a stocking fee. I just got disappointed with the non interest. Turns out the part was obsolete and after discussing it with them they did have this information available... A poor experience indeed.

April 3, After reviewing Ms [redacted] ’s complaint, we want to apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsOur records indicate Ms [redacted] accepted a 50% refund on a recorded line when she called in on 03/In addition, her account with us is inactive; therefore, she will not receive any further shipmentsWe hope she is satisfied with our business and would like to apologize for any inconveniences this may have causedSincerely, Customer Support

October 19,To Whom It May Concern, After reviewing [redacted] ***’s complaint, we apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsToday, customer support has gone and refunded the request amount, which is a total of $It will take 5-business days for [redacted] ’s to see this credit to her bank accountAlso, her account with us is inactive; therefore she will not receive further shipmentsWe hope she is satisfied with the credit and want to apologize for any inconvenience this may have caused Sincerely, Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

August 31, 2016 To Whom It May Concern, After reviewing [redacted] 's complaint, we apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you... like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer support has gone and refunded the rest of the charge, which is a total of $149.92. It will take 5-7 business days for [redacted] to see this credit to her bank account. Also, her account with us is inactive; therefore she will not receive further shipments. We hope she is satisfied with the credit and want to apologize for any inconvenience this may have caused. Sincerely, Customer Support

January 1, To Whom It May Concern, After reviewing Ms [redacted] ’s complaint, we apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want toCustomer satisfaction is very important to usCustomer support has refunded Ms [redacted] a total of $on 1/02/We hope she is satisfied with the credit she has received and want to apologize for any inconvenience this may have causedSincerely, Customer Support

November 23, 2016To whom it may concern, After reviewing [redacted] ***’ complaint, we apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsIt seems the customer has already been refunded $through the chargeback process on 11/16/There will be no further recurring shipmentsWe hope she is satisfied with our business and we want to apologize for any inconvenience this may have causedSincerely, Customer Support