Sign in

Liberty Tax Service - Austin Bluffs

Sharing is caring! Have something to share about Liberty Tax Service - Austin Bluffs? Use RevDex to write a review
Reviews Liberty Tax Service - Austin Bluffs

Liberty Tax Service - Austin Bluffs Reviews (1)

On Tuesday February 16, 2015 I sought the business of Liberty Tax Service, located at [redacted], in Colorado Springs, CO.
I arrived early in the morning and was greeted by the store franchise owner, [redacted]. There was one customer and one worker in the office at the time.
I explained to [redacted] that I would be in town to care for my home-bound mother and needed to complete her taxes before returning to California.
She asked if I would leave her my motherâ??s documents and had me fill out a basic informational form. She assured me that she would have someone compute the taxes and call me in the morning.
The following morning, I never heard back from the office as promised. I called in the afternoon and was informed that [redacted] was not in. I was instructed to call during the evening hours. I requested that she call me when she arrived to the office to give me an update. They agreed. I received no return call.
I called the next morning and her staff again did not know when she would return. A tax preparer, by the name of â??[redacted]â?, said that she was aware of the assignment to complete my motherâ??s taxes, but never received any documents. Again, I never heard back from anyone that day.
I called the next day, on Thursday, and was informed that no one knew when [redacted] would be in. I requested that my documents be found and returned. Another tax preparer by the name of â??[redacted]â? stated that he would personally search for the documents and notify [redacted]. This Liberty Tax office failed to call me back that day.
By the end of the week, I notified the Revdex.com of Southern California. I consulted, with [redacted]. Her feedback was most helpful. I alerted the Liberty Tax office that I would be coming in at noon on Friday.
I politely requested that they call [redacted], locate my documents, and have them returned to me immediately.
While at the office, I was told that [redacted] was on her way, but the staff was unsure when she would she would actually arrive. The office had one tax preparer and one customer.
A young man wearing street clothing and a stocking cap said that he was answering the phones. He knew nothing about the matter. He agreed to look on the desk of [redacted] with the permission of â??[redacted]â? (who was originally assigned to the case). She yelled out, â??I already looked and couldnâ??t find themâ?. He walked to a back room and quickly found my documents. A â??post-itâ? was written on a large envelope with my documents enclosed, directing staff to â??call [me] back immediatelyâ?.
All documents were returned and I asked that [redacted] call me, before I left.
She failed to followup that day, too.
To those reading this review, here is an important reminder: Never Leave Original Documents with anyone! Secondly, the current owner is not registered with the Revdex.com (at the time of this review). I would strongly recommend a note of caution to anyone seeking services at this location.

Check fields!

Write a review of Liberty Tax Service - Austin Bluffs

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Liberty Tax Service - Austin Bluffs Rating

Overall satisfaction rating

Address: 3659 Austin Bluffs Pkwy #37, Colorado Springs, Colorado, United States, 80918-6659

Phone:

Show more...

Web:

This website was reported to be associated with Liberty Tax Service - Austin Bluffs.



Add contact information for Liberty Tax Service - Austin Bluffs

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated