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Liberty Tax Service- Franchised

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Liberty Tax Service- Franchised Reviews (1)

This patient called the office and talked to another front desk workerThe patient informed her that she wanted to cancel and that she wouldn’t be able to come in and do the paperThe front desk girl told her that she would speak with the manager and make sure we could email the form to her and
we would call her backWhen I came into the office I gave her a call and she didn’t answerI left her a voice mail and let her know that we preferred for her to come into the office to fill out the paperwork because we like to explain all the dates that is listed on the form, but I explained if she absolutely couldn’t get back in to please give me a call back and we could email her the form and I can explain her dates to her on the phoneI also let her know that if she didn’t get back in touch with me before a specific date then she would continue to be charged for an additional monthThis patient signed an agreement with us and it was explained when she signed the agreement that she would need to come in and do a cancellation with us so that the plan could be cancelled. The patient never called me back to let me explain anything; she went straight to you guys to complainI have emailed her the cancellation form, and she hasn’t returned it to me yet. She also requested receipts so that her *** provider would pay the charges that have already been provided, and I supplied her with those receipts, but she has yet to pay the past due amounts.
The Joint… the Chiropractic Place
*** * *** Rd Suite #***
***, SC Phone: 864-***

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