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Liberty Tax

705 Canton Rd, Akron, Ohio, United States, 44312

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Went to have my taxes done on February 2nd 2020 and on the 3rd of February I was called to tell me thwy had messed up my taxes and they needed me to return the money I was given and they would refile my taxes. Not sure how their mistake is my fault so after being a return costumer for 5+ years as well as my entire family going there I can guarentee NO ONE from my family will ever retirn there. I mean you charged me 300 dollars to do my taxes and not even 24 hours later they are calling me because someone couldn't read a screen?!? How much money has she made you guys already???

Liberty Tax Response • Mar 12, 2020

to me
Hi Christina.

Thanks for reaching out to us about this customer’s complaint. We do our best to take care of all of our customers and sometimes go to great lengths to make that happen. Ms. Haymond filed with us in January. Unlike many tax offices, we review returns before they are filed with the IRS. We have a guarantee that if the customer has any issues we’ll do whatever we can to make it right. In this case, there was an input error that was identified before the return was filed. We let Ms. Haymond know about this, and given that her correct refund was less than what she thought it was when she left the office, and given that she was upset about this, I offered to process her return for free if she brought back the $50 we gave her when she was in the office (part of a promotion we run in January and February). At this time she has not yet returned the $50 or taken us up on our offer to file her return for free. Our offer to help her stands – she can file her return for free with us this year, and we will make sure it is filed correctly so that she has no issues down the road with any tax agency.

Regards,

Rich Myers
Liberty Tax [email protected] Tue, Mar 10, 2:19 PM (2 days ago)

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Description: TAX RETURN PREPARATION

Address: 705 Canton Rd, Akron, Ohio, United States, 44312

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