Liberty University

In review of the account there is no evidence that the student was given misleading information in regards to her financial aid eligibility in order to persuade her to enroll in coursesLiberty University is at fault for her withdrawing from her course which resulted in her balance On 11/14/the student was told she reached her aggloan limit for undergraduate loans, she was still approved for graduate loansShe was also told the same day where online she could review her total loan amounts and awards On 5/20/ Ms [redacted] called the Financial Aid Office to discuss her financial aidShe was told she would hit her limit for fall, not summerThat is when she was told she would not have enough aid for the next years’ worth of tuition- which excluded the semester she was currently registered for 6/16/Ms [redacted] then emailed in to request a withdraw from [redacted] for personal reasonsShe was sent an email from the withdraw team letting her know she would be on automatic financial aid suspension and a 75% charge would remain for the courseOn 6/17/2014, once the withdraw was processed it was shown that the student was over awarded for the summer semester and that is where the balance on her account is stemming from, not because she hit her aggregate loan limitWhen the student ceased attendance for the term her aid needed to be recalculated to match her term period of enrollment, thus the overaward for the term From the information presented it does not appear that Liberty University is responsible for the issues Ms [redacted] is having with her current balance and are not related to information she feels was given during the recruitment phase of her student life at Liberty UniversityShe was never encouraged to withdraw from her course by any department and she was given all of the information necessary in regards to her loan limits from the Financial Aid Office

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would likely not resolve my complaint For your reference, details of the offer I reviewed appear below.Liberty University has responded by saying that our telephone number has been removed Since they have promised to do that at least times previously, we cannot trust that they will do as promised Maybe they will actually do it this time, but only because we contacted the Revdex.com They will continue to disregard the law by not removing peoples' numbers when asked, and continue to harass Also, we would like more time to make sure that Liberty University actually has removed our number as promised this time Regards, [redacted] ***

In the complaint the complainant is claiming that they were never told about their aggregate limit prior to taking her doctorate level coursesOn November 14th the complainant was told they had exceeded undergraduates loans but was okay to continue with graduate loansThe complainant was also told the same day where she can see her total loan amounts and awards, something all students are responsible for knowing themselvesOn May 20th the complainant called the Financial Aid Office to ask about their aggregate limit and they were told they would have enough aid for the current semester (Summer) but may not have enough for the Fall semesterOn June 16th the complainant emailed the Academic Advising department to withdraw from their summer class and upon reply back to the complainant they were told a total withdraw had been started and may take up to two weeks to completedAlso in that same email were listed the penalties of withdrawing from that courseOn June 17th the Financial Aid Office ran a report and found that the complainant was over awarded for that semester due to the fact that their refund was sent June 13th The balance on the complainants account is from withdrawing from their summer classes and the over award that occurred because of the withdraw, which is what they were told by the Student Accounts Office on September 11th The complainant did indeed attend their summer course which is why it was processed as a withdraw and not simply a dropThere is also no record of the complainant being assured she would have enough financial aid to complete her degree as confirmed by the Financial Aid Office

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Once again, I was told before registering by financial aid that I had enough aid to complete the Doctoral programI remember talking to an agent several timesOnce I put my information on LIberty's webpage showing interest in their program, I was called several times a week to extend registration services over the phone, not via emailI put off registering two semesters after my initial interest because I was unsure about my financial aidEvery time someone called from registrar, I told them, I did not think I had enough aid because I checked the websiteThey would then transfer me to financial aid and financial aid would ASSURE me that the aggregate limit was a "guideline" and I would be able to complete my program with Liberty When I received the letter about the aggregate limit, financial aid then told me that I could apply for personal loans or charge the classes in order to finish the degreeThis kind of credit holds very different terms than a student loan and was NOT advised to me originally A financial aid officer even told me at this point, that I could apply for additional loans to pay the balance from the class I am being charged for AND pay for the next semester classesI am not sure how that would happen, when I have reached my aggregate limit per the financial aid officeI would have dropped the course, had the office sent the letter of reaching my aggregate limit soonerIt is no coincidence that I received the aggregate limit letter after the drop date with no other alternative but to withdrawalLiberty uses very aggressive tactics to get their student body with little regard for their best interest Charging me $2,for a class I never took, only registered for then withdrew when I received the letter about reaching my aggregate level is not ethical business practice on Liberty's sideI am paying that $2,in student loans alreadyI am not sure why Liberty feels they can charge me also when it was their misinformation that created this situation to begin with Regards, [redacted]

The ###-###-#### included on this complaint has been researched and removed from the current call campaignsIf there is another number that needs to be removed, the complainant is encouraged to contact the university to have that number removed from the call campaigns as wellIn regards to the
recruiting practices, Liberty University uses several strategies to recruit students including the advertising of events including but not limited to, on-campus visits, school visits, campus concerts, summer/winter music festivals, campus recreation or sporting events, etcThese are standard recruiting practices for many colleges and universities

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1) The quizzes and case study are the only substantive assignments on the topic of business law. That is only 40% of the grade. The second text required for the class presents absolutely nothing on business law. 2) The syllabus does say everything will be taught in light of Biblical principals. It is one line in a two page syllabus. However that is not what the class delivers. This reply can be seen as a the school conceding my original point. The class focuses on Biblical principals, and claims that a single line in the syllabus allows them to practice business in a deceptive manner. I paid for business law, and received a class on Biblical business practices. Instead of offering some sort of middle ground, the school stands with this deceptive marketing and downright wrong business philosophy. They offered no solution, and gave the same exact (FLAWED and ILLOGICAL) reply I have already received three times. They ripped me off with BUSI 301. I have been a student with the school for over a year, and I graduate in less than 6 weeks, and this is the first and only class that I felt is a blatant slap in the face and a complete rip off. I took the class off of my resume and career profile, as the little substantive learning that was offered in the class will only disappoint any future employer who might hire me. I feel violated not only by the deceit in the BUSI 301 syllabus, but also by the horrendously illogical and dismissively repetitive replies. They fail to even offer dialogue or a serious intellectual review. The replies verbatim, and simply tow the company line. At least I received a reply this time. Both the chair of the online business program ([redacted] and the director of financial aid ([redacted]) completely dismissed me and refused to reply to my emails. I will be taking this complaint further to the student body, prospective students, and even high schoolers. I have pending complaints with the OAG for Virginia, and the schools accrediting commission. I also reserve my right to counsel in the matter. I will not let this go. 
Regards,
[redacted]

We would like to begin by apologizing for any confusion or
frustration this situation may have caused. We appreciate you taking the time
to voice your complaint and would like to inform you that in an effort to
provide better clarity and continuity across our various communication
platforms, we...

will be updating our Student Accounts webpage in an effort to
streamline our information.
 
Our goal is and will always be to offer the best possible
customer service and it is our hope that the update will eliminate any further
frustrations.
 
Thank youLiberty UniversityStudent Accounts Office

After
further research with Liberty University’s bank, the refund was released to the
original form of payment.   Our merchant agreements require us to
refund back to the original form of payment.  We learned that the original
account was closed since November 2015 and was converted to a new account at a
different bank.  The new account had a block that caused the $250 refund
to be sent back to Liberty University.  It was determined that due to the
change in banks, the funds were not able to be located.  Our merchant has
always informed us that if an account is closed, the student would still be
able to request the refund through the bank.  We advised the student to
request the funds at her bank.  Later, Liberty University’s bank was able
to locate the funds on 3/1/2016 since the student and Liberty University are
mutual customers.  Once confirmed, a check was issued to be mailed today
(3/3/2016) to the address on file.  The student was contacted by a manager
on 3/1/2016 by phone (left voicemail) and email.  We received an email
from the student about current status of resolution.  A manager emailed
the student on 3/2/2016 with an update that a check will be mailed on 3/3/2016
and should arrive within 2-3 days.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First and foremost, I was not given specific details about withdrawal. When I called regarding the withdrawal, I was told HOW to do it and the proper paperwork to file. After withdrawal, I was sent emails regarding POSSIBLE penalties. I called to ask why I wasn't told about this BEFORE the withdrawal and was not given an explanation. I called several times to get clarification and was advised wrong or told they did not know BUT IT HAS BEEN A PRIVILEGE TALKING WITH ME. The reason I withdrew was because of the notice I received from Liberty that I had reached my aggregate level and did not have enough to finish the Doctorate. I put off applying for the Doctorate program for two semesters after inquiring  IN SPITE OF Liberty's constant phone calls to register me "at that very moment". Each time they called to register me, I informed them that I checked my limit on the website and I did not have enough, however, Liberty insisted that it was only a guideline and that I would be fine to finish my Doctorate. I do not know anyone who would go into debt just to take a few classes without commencement, especially at the Doctorate level. I have already completed a Bachelors and TWO Masters. I was not unfamiliar with the financial aid system. [redacted] and [redacted] NEVER advised me incorrectly nor were irresponsible with my money. Liberty even went so far as to advise me to take out personal loans when I hit my aggregate level  so that I could finish my Doctorate since I had no financial aid left. On one occasion when I called regarding the aggregate limit letter, the person told me that I could register for next semester and use the "financial aid" for next semester to pay off the debt that Liberty imposed from the present semester....HOW? I reached my aggregate level according to the letter generated from their office. A subsequent time, when I called to question the letter regarding the aggregate limit being reached, they laughed and assured me that I could finish if I took out personal loans or charged the courses that were remaining.  Personal loans and credit cards are not tax deductible and come with a much higher interest rate. I would have NEVER started the Doctorate program had I needed to seek out these types of loans to complete it. The letters I received from Liberty said that I had reached my aggregate level. In Liberty's response to this complaint, they said I did NOT reach my aggregate limit, however, the letter came from their office. My interactions with them have always been this confusing. And now they have put me in collection for their irresponsibility and miscommunication. As for financial aid saying that the amount was adjusted for summer, is news to me. When I called to SPEAK to someone, I was told that the amount I was being charged was for the class I withdrew from. I did not attend in the Summer so there should not be a bill for summer either. When I called to withdrawal, I was only told that I was within the deadline to withdrawal and what paperwork I needed to fill out. I received no service from Liberty, therefore, there is no payment due. The class I withdrew from, I did not receive credit for and I was within the timeline for withdrawal according to the person I spoke with on the phone. The bill is for a service, I never received.  Unfortunately, given their aggressive solicitation and their bill for services I never received from them, it appears that their institution is more concerned with taking money from people instead of promoting a Christian based educational institution. Liberty did NOT advise me correctly and solicited my attendance aggressively without any regard for their truth in statements.  The debt should be withdrawn. 
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would likely not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Liberty University has responded by saying that our telephone number has been removed.  Since they have promised to do that at least 3 times previously, we cannot trust that they will do as promised.  Maybe they will actually do it this time, but only because we contacted the Revdex.com.  They will continue to disregard the law by not removing peoples' numbers when asked, and continue to harass.  Also, we would like more time to make sure that Liberty University actually has removed our number as promised this time.
Regards,
[redacted]

Re: Revdex.com ID – [redacted]
 
We are in receipt of your notice dated July 9, 2015,
regarding the complaint ID referred to above. In the complaint, a Masters-level
Liberty student indicates that, not long before their date of graduation, they
were selected for a Fraud Prevention Review. The...

complainant states that they
called the Financial Aid Department for more information but was told the
representatives there could not speak to the complainant and inferred that the
complainant could not receive any further financial aid at Liberty. The
complainant’s account has also incurred a balance because of the review. The
complainant has stated that they would like more clarification as to why they
are being accused of “Obtaining Loans by Fraudulent Means”. The complainant
also indicates they would like for Liberty University to provide copies of all
student records with information clarifying why they were accused of using
fraudulent information.
 
Liberty records show that the complainant was first admitted
to Liberty when they were accepted to the online program on October 30, 2012,
in pursuit of a Masters of Arts in Professional Counseling. As of October 29,
2013, the complainant had sought to receive a Masters of Arts in Human Services
Counseling—Marriage & Family. The complainant has completed 36 credit hours
at the Masters level and, as of May 27, 2015, earned their degree. In their
last semester of attendance, the Spring 2015 semester, the complainant was
enrolled in 6 credit hours, received a disbursement of $7,957 in unsubsidized
loans on April 6, 2015, and received a refund on April 9, 2015.
 
On April 20, 2015, the complainant was selected by Liberty’s
Financial Aid Office’s Program Integrity Team for a Fraud Prevention review.
This action was not a declaration that the complainant was guilty of fraud, but
a University action based on federal regulations (see 34 CFR 668.16(g))
stipulating that the University will review any potentially conflicting
information on the account of a student who is receiving federal financial aid.
On May 5, 2015, the complainant was
informed by e-mail of the review, provided a list of documents they would be
required to provide for the review, and advised that, if all requested
information was not turned in or deemed satisfactory to resolve potential
conflicts within a reasonable amount of time, the federal financial aid on the
student’s account would be returned to the lender. The complainant provided all
the requested documentation; however, the information was not sufficient to
clear the conflicting information that may have been potential fraud. Thus, per
federal guidelines, financial aid was pulled from the account and returned to
the lender on May 11, 2015. This action created the balance that is currently
listed as outstanding on the complainant’s account.
 
Per direction from the U.S. Department of Education’s Office
of Inspector General (OIG), Liberty is not required to divulge the exact nature
of the conflicting information on the account that led to a review for
potential fraud (As the ‘Fraud Prevention’ page on Liberty’s website states: “Conflicting information could include, but
is not limited to, the misrepresentation of a person’s identity by having
another person conduct business on ones behalf without the proper authorization
of a properly executed FERPA Pin number or a Power of Attorney that has
previously been approved and on file. Conducting business for an account
includes signing Federal or Liberty University documentation for another
individual, calling the school portraying to be another person or
emailing/chatting for another person. These actions, without the proper
authorization, are considered misrepresentation with the intent to deceive and
therefore potential fraud”.). This may be to avoid alerting those who
wish to commit fraud and abuse of federal funds on the ways in which
institutions like Liberty detect fraudulent activity. Also per federal
regulations, Liberty’s findings on the student’s account and information
directly related to this investigation have been sent to the Atlanta Office of
the OIG as of June 5, 2015. Any further developments, information or updates on
the investigation and the student’s account will heretofore come from the OIG
unless Liberty is directed otherwise. This includes obliging the complainant’s
request for detailed information explaining why they are accused of fraud and
copies of their student records.
 
It should be noted that it is not the University’s practice
to indicate that students are unquestionably guilty of engaging in fraudulent
activity. Liberty regrets any confusion on the complainant’s part regarding
this specification. While the complaint’s account has been reviewed for
potential fraud and has had information on their account sent to the OIG for
review of the same, Liberty has not labeled the student or their actions
fraudulent. As indicated above, Liberty is abiding by federal guidelines
regarding potential fraud and abuse of federal aid funds.
 
While the
complainant was thus not deemed guilty of any fraudulent activity, as the
complainant has experienced, representatives in the financial aid office
are advised against disclosing specific details to students whose accounts are
being reviewed for potential fraud. This is practiced in order to prevent
individuals who are actually guilty of committing fraud from obtaining too much
information, and to avoid miscommunication about the nature of the review and
Liberty’s investigation wherever possible—students in this review are advised
to keep all communication in writing so that all information provided to and
from the student are easily accessible to Liberty representatives and any other
investigative body that may, at some point, wish to review the information.
Additionally, all Liberty students are routinely encouraged to regularly check
their student e-mail accounts in the event of their receiving any new
information or communication from the Financial Aid Office, their professor, or
any other University areas.
 
As the complainant noted, there is now a large balance on
their account. The balance has resulted from the aforementioned return of their
2014-2015 federal financial aid to the government. Unless Liberty is otherwise
directed by the OIG, the complainant is considered responsible for this
balance. While the complainant could receive an unofficial transcript from the
University at this time, they will not be able to obtain an official copy of
the transcript unless the balance is paid in full. The complainant is thus
encouraged to contact the University’s Office of Student Accounts ([redacted])
to discuss potential payment arrangements for this balance. It should be noted
that, if payment arrangements are not made within a certain amount of time,
Student Accounts will refer the balance to an outside collection agency, which
may charge an additional fee to pursue settlement options with the complainant.
 
There is limited further information the University can
provide the complainant. If the complainant has further questions, they are
advised to contact the OIG. Liberty will not clear the student’s account
balance, provide the student with copies of their records, or remove the
potential fraud hold unless specifically advised by the OIG.
 
Sincerely,

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This has not given a chance to clear up what conflicting information. And I was not told what I turned in was not sufficent.

We are in receipt of your notice dated June 21, 2015,
regarding the complaint ID referred to above. In the complaint, a Masters-level
Liberty student indicates after several years of attendance at the University,
they were “flagged for something” and their money was sent back to the lender.
The...

complainant states that they were notified of being flagged but were not
given the chance to defend themselves. The complainant also states their cousin
was similarly selected, and the complainant is inclined to think this is
because of their race. The complainant asked for their accounts to be cleared
so they can move to a new college.
Liberty records show that the complainant was first admitted
to Liberty when they were accepted to the online program on July 6, 2010, in
pursuit of an Associate’s of Arts degree in General Studies. On July 25, 2011,
the student began pursuit of a Bachelor’s of Science degree in
Interdisciplinary Studies; that degree was conferred by the University
Registrar’s Office on May 15, 2014. On October 25, 2013, the student was
accepted to a graduate program where it was indicated they intended to pursue a
Masters of Arts in Human Services Counseling-Christian Ministry. Thus far, the
complainant has earned 6 credit hours at the Master’s level, having completed
one semester (Fall 2014) of strictly Master’s-level courses. During the Fall
2014 semester, the student received a disbursement of $9,305 in Federal Direct
Unsubsidized loans. A portion of this aid--$4,330—was refunded to the
complainant’s Higher One account on September 11, 2014, per the complainant’s
refund preference. Most recently, the complainant registered for a pair of
courses for Liberty’s Summer 2015 semester that would have started on May 11,
2015.
On February 24, 2015, the complainant was selected by
Liberty’s Financial Aid Office’s Program Integrity Team for a Fraud Prevention
review. This action was not a declaration that the complainant was guilty of
fraud, but a University action based on federal regulations (see 34 CFR 668.16(g))
stipulating that the University will review any potentially conflicting
information on the account of a student who is receiving federal financial aid.
On March 16, 2015, the complainant was informed by e-mail of the review, a list
of documents they would be required to provide for the review, and of the fact
that, if all provided information was not turned in or deemed satisfactory to
resolve potential conflicts within four weeks, the federal financial aid on the
student’s account would be returned to the lender. The complainant provided all
the requested documentation; however, the information was not sufficient to
clear the conflicting information that may have been potential fraud. Thus, per
federal guidelines, financial aid was pulled from the account and returned to
the lender on May 11, 2015.
Per direction from the U.S. Department of Education’s Office
of Inspector General (OIG), Liberty is not required to divulge the exact nature
of the conflicting information on the account that led to a review for
potential fraud. This may be to avoid alerting those who wish to commit fraud
and abuse of federal funds on the ways in which institutions like Liberty
detect fraudulent activity. Also per federal regulations, Liberty’s findings on
the student’s account and information directly related to this investigation
have been sent to the [redacted] Office of the OIG as of June 5, 2015. Any further
developments, information or updates on the investigation and the student’s
account will heretofore come from the OIG unless Liberty is directed otherwise.
Because the complainant had financial aid pulled from their
account and returned to the lender—the aforementioned Federal Direct
Unsubsidized loans as well as funds that had been procured for use as book
vouchers, to help the complainant obtain their textbooks—there is now a balance
of $9,564.62 on the complainant’s account at the University. Liberty records
show the complainant has been made aware of this balance by repeated e-mails
from the University’s Student Accounts Office. In addition, efforts have been
made to contact the complainant by phone in an attempt to assist the
complainant in making arrangements to pay the balance. The complainant would
not be required to pay the entire balance at one time. However, payment in full
of this balance is required in order for the complainant to register for any
future courses at Liberty or to obtain an official transcript from the
University.
It is University practice that, once reasonable efforts have
been made to contact a student about a balance, via e-mails, account messages,
and phone calls, if payment arrangements have not been made, the account is
referred to an outside collection agency to recover the balance. However,
Liberty records show the complainant’s balance has not yet been referred to a
collection agency. It is a possibility, however, if the complainant does not
contact the Office of Student Accounts and set up payment arrangements with
Liberty, the complainant will not be able to settle the balance with the
University directly at any point, but will have to work with the collection
agency. It should be noted collection agencies typically charge an additional
percentage for their efforts, and outside collection efforts typically include
a mark on an individual’s credit until the balance in question is paid in full.
As stated previously, Liberty will not cancel or remove the balance or the
Fraud Prevention hold on the student’s account unless directed by the OIG.
Both in the text of the complaint that is being responded to
here, as well as in e-mail correspondence with Liberty’s Program Integrity
Team, the complainant has insinuated that they must have been targeted by the
University for such a review because of their race.  Liberty denies this
insinuation, as the University does not target students for Fraud Prevention
Reviews—or any other reviews or processes—on the basis of their race, gender,
religion, or any other characteristic protected under
applicable federal, state or local law background. This applies to the
complainant, the cousin the complainant mentioned who had a similar hold placed
on their account, and any other current or former Liberty students. As stated
previously, Liberty’s Fraud Prevention review process and related holds are in
line with federal regulations regarding the potential fraud and abuse of
federal financial aid funds. The ‘Fraud Prevention’ page on Liberty’s website
states: “Conflicting information
could include, but is not limited to, the misrepresentation of a person’s identity
by having another person conduct business on ones behalf without the proper
authorization of a properly executed FERPA Pi number or a Power of Attorney
that has previously been approved and on file. Conducting business for an
account includes signing Federal or Liberty University documentation for
another individual, calling the school portraying to be another person or
emailing/chatting for another person. These actions, without the proper
authorization, are considered misrepresentation with the intent to deceive and
therefore potential fraud.” Any student the University considers may be acting
in such a way is subject to the same review and may subject to the same holds
and consequences the complainant has experienced, regardless of race or other
factors.
 
As stated
previously, at this time, the complainant is encouraged to contact Liberty’s
Office of Student Accounts as soon as possible to discuss payment arrangements
to avoid having their balance referred to an outside collection agency. The
Office of Student Accounts can be reached at ###-###-####. The complainant is
also reminded that no further information about the review can be offered
without the direction of the U.S. Department of Education’s Office of Inspector
General.

In review of the account there is no evidence that the student was given misleading information in regards to her financial aid eligibility in order to persuade her to enroll in courses. Liberty University is at fault
for her withdrawing from her course which resulted in her balance.
On...

11/14/2013 the student was told
she reached her agg. loan limit for undergraduate loans, she was still approved
for graduate loans. She was also told the same day where online she could review her
total loan amounts and awards.
On 5/20/2014  Ms. [redacted] called the
Financial Aid Office to discuss her financial aid. She was told she would hit
her limit for fall, not summer. That is when she was told she would not have
enough aid for the next years’ worth of tuition- which excluded the semester
she was currently registered for.
6/16/2014 Ms. [redacted] then emailed in
to request a withdraw from [redacted] for personal reasons. She was sent an email
from the withdraw team letting her know she would be on automatic financial aid
suspension and a 75% charge would remain for the course. On 6/17/2014, once the
withdraw was processed it was shown that the student was over awarded for the
summer semester and that is where the balance on her account is stemming from,
not because she hit her aggregate loan limit. When the student ceased attendance for the term her aid needed to be recalculated to match her term period of enrollment, thus the overaward for the term.
From the information presented it does not appear that Liberty University is responsible for the issues Ms. [redacted] is
having with her current balance and are not related to information she feels was given during the recruitment phase of her student life at Liberty University. She was never encouraged to withdraw from her course by any department
and she was given all of the information necessary in regards to her loan
limits from the Financial Aid Office.

The transcript evaluation that is referenced in the complaint was completed on 12-13-16 and an automated email notification, which included the results of the evaluation, was to be sent that same day.  For security purposes, the email is designed to only be sent to a student’s Liberty given...

email address.  However, since the student never claimed his account, his email address was never activated; hence, the email was never sent. Should the student claim his account, the original email should be sent to the student at that time. In reviewing our contact records with the student, it appears that there has been minimal interaction since he applied for admission in December of 2016.  The university did reach out to him on a number of occasions, mostly regarding upcoming acceptance deadlines, and it is true that some of these calls were prerecorded messages. Upon additional review, there is no record of the student ever reaching out to the university in order to express any of the concerns outlined in this complaint. The student is also welcome to contact our Admissions department and they can assist him with going over the evaluation and addressing any other concerns he may have.

April 6, 2016
 
Re: Revdex.com ID – [redacted]
 
Below is the response to the complaint listed above on
behalf of Liberty University. In addition the complainant has submitted these
same concerns with the University through our official complaint system, as
well as other...

outside higher education agencies where they have received the comparable
responses.
 
1.)   
The class BUSI 301 - Business Law – Fails to
deliver the education as promised in the syllabus. The coursework only contains
40% business law.
A thorough review of the course
has been completed. The main textbook (Melvin. (2015). Legal environment of
business (2nd ed.). Boston, MA: McGraw Hill) has no religious basis and solely
covers the topic of business and law. There are three quizzes throughout the
course that requires each student to demonstrate that they have mastered the
information shared in the text. Additionally, there is a Case Study paper that
requires each student to choose a case study from the textbook. The Case Study
paper asks each student to address personal observations: identify and analyze
the relevant legal, social, business, ethical, and biblical issues involved.
For the second portion, they are to answer the questions at the end of the Case
Study. Therefore after review it has been determined that the coursework does
sufficiently cover business law.
2.)   
The syllabus says that all lessons will be
delivered in light of biblical principals. The coursework however, focuses on
biblical principals and ignores the subject promised.
The syllabus for this course lists
seven learning outcomes, but the seventh outcome says the student will be able
to “Analyze all of the preceding in light of the teachings and principles taught
in the Holy Scriptures.” Please note, the key phrase here is “Analyze all of
the preceding,” which means that this last learning objectives will encompass
the other six learning objectives based on the teachings in scripture.
These are the Learning Outcomes as
listed on the syllabus:
Upon
successful completion of this course, the student will be able to:
A.  Recognize
some of the ethical/legal dilemmas faced by businesses.
B.  Compare
the basic elements of the American legal system, the federal and state court
systems, and the alternatives to litigation.
C.  Differentiate
between the basic business legal entities and the advantages and disadvantages
of each.
D.  Describe
the basic elements of a contract, identify possible contract defenses, and propose
contract remedies in hypothetical fact patterns.
E.  Examine
major areas for litigation in the employment law field.
F.   Recognize
some of the basic issues of international law facing a business operating
internationally in the global economy.
G.  Analyze
all of the preceding in light of the teachings and principles taught in the
Holy Scriptures.

Re: Revdex.com ID – [redacted]In response to the complaint referenced above the following details have been compiled as a response. A payment of $250.00 was made from the
student’s checking account on 11/5/2015 in order to confirm enrollment for the
Fall 2016 semester.  The student decided not to...

continue with the
admissions process and a request was submitted on 1/28/2016 for a refund of the
$250.00 online confirmation deposit.  The request was approved and
processed on 2/2/2016 and the refund was sent via the original payment
method.  On 2/4/2016, student’s mother contacted Student Accounts to
inform that original checking account used was closed and requested funds to be
sent to a different account.  Due to university policy, any refund must be
sent to original payment method used.  The student’s mother was later
informed on 2/16/2016 that we had received confirmation that her bank had
received the funds and provided her a tracking number of the transaction. 
We advised the student’s mother to contact her bank and speak with a banker who
handles credit card transactions.  At this time, we are unable to issue a
check for the refund due to the funds being received by the bank.  The
student’s mother will need to contact her bank to request the refund.Sincerely,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I would like to thank the Revdex.com, as I am confident that this issue would not have been resolved to this day.  Also the notes from Liberty are incorrect.  I, not my daughter, was the contact person from the beginning to the end.  It was my bank account, my refund request, my emails back and forth to Liberty, my phone calls too.  These correspondences began on Feb 2 and continued until The Revdex.com stepped in to help.  The refund check came in the mail yesterday.  Thank you again Revdex.com!!
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Once again, I was told before registering by financial aid that I had enough aid to complete the Doctoral program. I remember talking to an agent several times. Once I put my information on LIberty's webpage showing interest in their program, I was called several times a week to extend registration services over the phone, not via email. I put off registering two semesters after my initial interest because I was unsure about my financial aid. Every time someone called from registrar, I told them, I did not think I had enough aid because I checked the website. They would then transfer me to financial aid and financial aid would ASSURE me that the aggregate limit was a "guideline" and I would be able to complete my program with Liberty.  When I received the letter about the aggregate limit, financial aid then told me that I could apply for personal loans or charge the classes in order to finish the degree. This kind of credit holds very different terms than a student loan and was NOT advised to me originally.  A financial aid officer even told me at this point, that I could apply for additional loans to pay the balance from the class I am being charged for AND pay for the next semester classes. I am not sure how that would happen, when I have reached my aggregate limit per the financial aid office. I would have dropped the course, had the office sent the letter of reaching my aggregate limit sooner. It is no coincidence that I received the aggregate limit letter after the drop date with no other alternative but to withdrawal. Liberty uses very aggressive tactics to get their student body with little regard for their best interest.  Charging me $2,000 for a class I never took, only registered for then withdrew when I received the letter about reaching my aggregate level is not ethical business practice on Liberty's side. I am paying that $2,000 in student loans already. I am not sure why Liberty feels they can charge me also when it was their misinformation that created this situation to begin with. 
Regards,
[redacted]