Liberty Van Lines LLC

To Whom It May Concern: New Roman">** [redacted] booked his move with moving broker [redacted] Van Lines Relocation, who coordinated his relocation to move an estimated 6,pounds of household goods from PA to MD, for an estimated total moving cost of $2,The shipping agreement also indicated estimated date windows for pick up of 5/27/– 5/28/and an estimated window for delivery of 5/28/– 6/5/** [redacted] rendered a portion of the total estimated moving cost to the moving broker as the deposit to secure the move in the amount of $1,and once the move was reserved, it was dispatched our network carrier [redacted] ***and assigned to our company to provide moving servicesAs stated by the terms of the shipping agreement, the estimated remaining balance of $1,was to be rendered for our services, provided that the shipment did not prove to be heavier than the estimated weight caclulcated based on the list of items to be moved supplied to the moving broker by ***, and no additional services were required in the duration of the move that exceeded the estimate he received from [redacted] Van Lines Relocation, per the terms and conditions of their agreement established with ** [redacted] when he reserved the move on 4/23/ The estimated cost included estimated charges for packing services to be performed worth $and bulky charges worth $The moving broker sent this information to our company regarding the services required and our company arrived at the pick up location, fully prepared for the move based on the estimatePlease know that it is mandatory for all moves to be weighed, especially if the customer is provided with a revised written estimate for more weight/items to be transported, based on the movers' visual inspection of the items upon arrival to loadWhen our company arrived for pick up on 5/27/14, ** [redacted] was not present at the locationHis wife supervised pick up and he signed and returned Power of Attorney documents to our office appointing her as designateBased on the visual inspection of the items to be moved, per Department of Transportation regulations, our company provided her with a revised written estimate of charges for an estimated 18,pounds of household goods to be moved due to additional items sighted to be transported and additional packing services required in the amount of $5,to secure the shipment in order to prevent damages being sustained during transit*** [redacted] provided her signature to the new revised estimated charges associated with the weight increase and additional packing services and initialed indicating that there were more items to be moved than anticipated and that all estimated charges were reviewed in totality and agreed upon (please see attached document)Please be advised that the revised written estimate document rescinded all previous contracts **& *** [redacted] was provided and a packing order materials form was provided, detailing the boxes used to secure the items being transportedThe document reflects the estimated charge and *** [redacted] also signed this document in agreement with the services to be rendered (please see attached document)Please also be aware that our company was prepared to transport an estimated 6,pounds, hence, one truck being dispatched to service his moveHowever, upon inspecting the items to be moved, ** [redacted] had more items than first anticipated, which caused our company to send another truck to accommodate all the goods to be shipped Again, the shipping agreement established with ** [redacted] and his moving broker was that all charges would be calculated on the actual weight of the shipment when determined and the actual labor services performed in duration of the moveThe shipment was weighed and weight tickets were obtained that calculated the total actual weight of the load accommodating both trucks to be 12,poundsAs the weight was calculated to be more than the estimate ** [redacted] received upon reservation, he incurred charges for the additional weight of 5,pounds in the amount of $2,685.60, and for additional packing services performed worth $4,Therefore, his final balance was determined to be $8,and he rendered this amount at the time of his delivery on 6/3/We apologize for ** [redacted] not receiving the balance due within reasonable time to prepare for the movers arrival and we wish to inform him that the moving broker actually calculated the balance to be collected upon receiving all documents signed at the time of pick up and we were awaiting this information to relay to *** ** [redacted] disputed the additional packing charges assessed as well as the weight, however, all documents reflect that these services were performedTo resolve his weight dispute, the agent completed a reweigh in ***' presence and confirmed that the weight was actually sixty (60) pounds less than the weight previously determine.The packing services were necessary to protect the items and prevent them sustaining damage during transit and furthermore, ** [redacted] was fully aware and agreed to the additional service and charges by signing the agreementAll charges are vaild and our company is not making attempts to charge **& *** [redacted] incorrectly We thank you for your attention in this matterShould you require any additional information, please do not hesitate to contact our office at your earliest convenience Sincerely, Liberty Van Lines, LLC

To Whom It May Concern:
New Roman">**. [redacted] booked his move with moving broker [redacted] Van Lines Relocation, who coordinated his relocation to move an estimated 6,272 pounds of household goods from PA to MD, for an estimated total moving cost of $2,986.34. The shipping agreement also indicated estimated date windows for pick up of 5/27/14 – 5/28/14 and an estimated window for delivery of 5/28/14 – 6/5/14. **. [redacted] rendered a portion of the total estimated moving cost to the moving broker as the deposit to secure the move in the amount of $1,444.25 and once the move was reserved, it was dispatched our network carrier [redacted]. and assigned to our company to provide moving services. As stated by the terms of the shipping agreement, the estimated remaining balance of $1,542.09 was to be rendered for our services, provided that the shipment did not prove to be heavier than the estimated weight caclulcated based on the list of items to be moved supplied to the moving broker by **. [redacted], and no additional services were required in the duration of the move that exceeded the estimate he received from [redacted] Van Lines Relocation, per the terms and conditions of their agreement established with **. [redacted] when he reserved the move on 4/23/14.
The estimated cost included estimated charges for packing services to be performed worth $150.00 and bulky charges worth $41.75. The moving broker sent this information to our company regarding the services required and our company arrived at the pick up location, fully prepared for the move based on the estimate. Please know that it is mandatory for all moves to be weighed, especially if the customer is provided with a revised written estimate for more weight/items to be transported, based on the movers' visual inspection of the items upon arrival to load. When our company arrived for pick up on 5/27/14, **. [redacted] was not present at the location. His wife supervised pick up and he signed and returned Power of Attorney documents to our office appointing her as designate. Based on the visual inspection of the items to be moved, per Department of Transportation regulations, our company provided her with a revised written estimate of charges for an estimated 18,5000 pounds of household goods to be moved due to additional items sighted to be transported and additional packing services required in the amount of $5,000.00 to secure the shipment in order to prevent damages being sustained during transit. [redacted]. [redacted] provided her signature to the new revised estimated charges associated with the weight increase and additional packing services and initialed indicating that there were more items to be moved than anticipated and that all estimated charges were reviewed in totality and agreed upon (please see attached document). Please be advised that the revised written estimate document rescinded all previous contracts **. & [redacted]. [redacted] was provided and a packing order materials form was provided, detailing the boxes used to secure the items being transported. The document reflects the estimated charge and [redacted]. [redacted] also signed this document in agreement with the services to be rendered (please see attached document). Please also be aware that our company was prepared to transport an estimated 6,272 pounds, hence, one truck being dispatched to service his move. However, upon inspecting the items to be moved, **. [redacted] had more items than first anticipated, which caused our company to send another truck to accommodate all the goods to be shipped.
Again, the shipping agreement established with **. [redacted] and his moving broker was that all charges would be calculated on the actual weight of the shipment when determined and the actual labor services performed in duration of the move. The shipment was weighed and weight tickets were obtained that calculated the total actual weight of the load accommodating both trucks to be 12,240 pounds. As the weight was calculated to be more than the estimate **. [redacted] received upon reservation, he incurred charges for the additional weight of 5,968 pounds in the amount of $2,685.60, and for additional packing services performed worth $4,271.50. Therefore, his final balance was determined to be $8,499.20 and he rendered this amount at the time of his delivery on 6/3/14. We apologize for **. [redacted] not receiving the balance due within reasonable time to prepare for the movers arrival and we wish to inform him that the moving broker actually calculated the balance to be collected upon receiving all documents signed at the time of pick up and we were awaiting this information to relay to **. [redacted].
**. [redacted] disputed the additional packing charges assessed as well as the weight, however, all documents reflect that these services were performed. To resolve his weight dispute, the agent completed a reweigh in **. [redacted]' presence and confirmed that the weight was actually sixty (60) pounds less than the weight previously determine.The packing services were necessary to protect the items and prevent them sustaining damage during transit and furthermore, **. [redacted] was fully aware and agreed to the additional service and charges by signing the agreement. All charges are vaild and our company is not making attempts to charge **. & [redacted]. [redacted] incorrectly.
We thank you for your attention in this matter. Should you require any additional information, please do not hesitate to contact our office at your earliest convenience.
Sincerely,
Liberty Van Lines, LLC.