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Liberty Waste Management

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Reviews Portable Toilet Liberty Waste Management

Liberty Waste Management Reviews (3)

Initial Business Response /* (1000, 5, 2015/08/01) */
Liberty Waste Management has been contracted to provide portable toilets and servicing for the *** *** *** All cleanings are on a very specific schedule as mandated by the *** and all scheduled cleanings are completed in
a timely fashionIn event something has been missed as the terrain is very challenging and addresses don't exist, our call in service number is (XXX) XXX-XXXXWe also provide private portable restrooms for those individuals that wish to have their own facility instead of using the common area toiletsThis can also be done by ordering from the above referenced numberWe do not have a *** *** as a customer currently so if he is unhappy with the community facilities, he is welcome to rent a portable restroom for his private use

I am terribly sorry for the service that *** *** has been receiving but feel that we have come to a resolutionFirstly, I spoke with *** myself over the summer when she called to complain that one of our drivers had a bad attitudeAfter looking into the matter I let *** know that the
driver was having to wait in access of minutes, in some cases, and that the best solution I could recommend would be to move the unit to a different location with easier, quicker access for our driverThe client did not feel at that time that moving the unit was in their best interest because they had limited space available to them to house a portable restroom. Immediately when *** called on 1/and spoke with *** who, by the way just started at our company last week, we dispatched our Operations Manager *** *** came to a resolution with *** at their location so I am not quite sure why you have received this complaintIt is my understanding that the unit has been moved for easier access for the driver. I would be willing to refund month of serviceAll of the issues in June were addressed and resolved by me personallyI hope this pleases all parties involved as I value their business and feel that we have resolved the issues at hand

We did get promised a credit for the service. I still want the business to know that the customer service is not great. Although you dispatch someone anytime we complain doesn't resolve the issues. The driver flat out lied when he came here with the manager the day and said he came however we are open almost 12 hour days and never saw a driver nor did he ever come into our facility. The manager [redacted] when we advised him that we were not satisfied with the service said he doesn't take kindly to threats and basically they could just stop our service. Frankly this is not the way you treat a customer who pays on time and has been with their company over a year. This is the type of service we receive from them almost every time we call to speak about anytime about our account. If I didn't want the service I would have cancelled it does not need to be threatened to us that you will basically shut off our service. We stressed our concern is this is a health issue. To me that is not a response you receive when addressing something so concerning. We will accept the credit for 1 month's service we just want this company to understand why our concern was so big. Our customers use this facility and when it is not clean it reflects on our business. Thank you for taking the time to respond.

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Address: 1841 W Harvard Ave, Englewood, Colorado, United States, 80110-1114

Phone:

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Fax:

+1 (720) 381-0099

Web:

www.libertyportables.com

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