This member has been responded to and their last monthly membership dues have been waived. Her membership is cancelled and this inquiry is complete. Thank you.
Hi[redacted].
I have spoken to the member and removed her wife's account from [redacted]...
[redacted] agency and our internal system[redacted]. She is no longer responsible for any financial payments to Gold's Gym and is aware of this.This complaint is resolved.
Thank you.
[redacted]
[redacted] [redacted] [redacted]
[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Good Afternoon[redacted],
In regards to your cancellation request, it is stated in line item 6 of the agreement that you and Gold's Gym came to terms with, in order to cancel your membership due to relocation a member's principal residence needs to be 25 miles or greater away...
from the location of your home gym. Sufficient documentation needs to be provided (which shall be satisfactory to Gold's Gym in it's sole discretion) of member's new address, new telephone number, the name and address of member's new employer, and that member's move is permanent. There will be a $50 processing fee for all relocation cancellations within the initial term of this agreement.
Line item 7 expresses any and all cancellation requests require a 30 day written notice to be hand delivered or sent by certified mail to the General Manager of the facility.
These items were specifically outlined in the agreement that you signed with Gold's Gym therefore stating you would agree to follow along with our organization. We have yet to receive any documentation regarding your new principal residence but will gladly assist you in cancelling your membership once it has been received. Please contact me directly moving forward to ensure your cancellation is processed.
Thank you,
[redacted]
?
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
I have contacted [redacted] to make her aware that I have cancelled her membership and refunded the previous months dues as requested by the member. This inquiry has been addressed and taken care of.
have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Requiring confirmation is absurd. I attempted to cancel my membership in person, but was told the only way was over the phone with a third party company. You are well aware that no one keeps that confirmation number. It is not emailed. You give no way for your customers to prove that a cancellation happened. You are also well aware that I have not stepped foot in your gym in a year and a half. Why do you feel that stealing is a sound business practice?
Regards,
[redacted]
Thought it was odd that this gym does not have a review considering how many member it has. I have been going to gyms for years and this one at Willow Lawn for 8 years. My experiences have been positive and a trainer recently solved a big problem that I had with a sore and stiff hip. As a profit making business, they are strict about their contracts but the contract they use is basic, boiler plate. Just do what it says when you want to stop it. Management has some wiggle-room and seem reasonable to me. The administrative staff is very accessible since their offices are right there on the workout floor. Since they work out at the gym, you see them quite a bit.
To whom it may concern including the Revdex.com and [redacted] Rhone,
I met with [redacted] yesterday at 5:30 PM and resolved this situation. It was actually a pleasant conversation which hopefully she can attest to. We recently converted to a new software and...
she was overcharged $21.96, not $56.95. However, out of a courtesy I refunded the amount of $56.95. Regarding this complaint I responded (and have documentation to provide) to every email in a timely fashion except for the email that was sent July 4th, 2014, at 9:57 AM. I apologized to [redacted] for not responding to her on the holiday.
With that said, our meeting was scheduled for Tuesday, July 8th, at 5:30. However [redacted] visited our location July 7th, at 5:45 PM, in which case I resolved this situation timely, appropriately and respectfully. Should further action need to be taken please contact me directly.
Thank you,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
The member has been contacted to notify him that his membership is cancelled. I also offered to provide refunds for any unnecessary paid months with proof of a confirmation number or signed and dated confirmation of cancellation from a Gold's Gym employee. Thanks.
This member has been responded to and their last monthly membership dues have been waived. Her membership is cancelled and this inquiry is complete. Thank you.
Hi[redacted].
I have spoken to the member and removed her wife's account from [redacted]...
[redacted] agency and our internal system[redacted]. She is no longer responsible for any financial payments to Gold's Gym and is aware of this.This complaint is resolved.
Thank you.
[redacted]
[redacted] [redacted] [redacted]
[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Good Afternoon[redacted],
In regards to your cancellation request, it is stated in line item 6 of the agreement that you and Gold's Gym came to terms with, in order to cancel your membership due to relocation a member's principal residence needs to be 25 miles or greater away...
from the location of your home gym. Sufficient documentation needs to be provided (which shall be satisfactory to Gold's Gym in it's sole discretion) of member's new address, new telephone number, the name and address of member's new employer, and that member's move is permanent. There will be a $50 processing fee for all relocation cancellations within the initial term of this agreement.
Line item 7 expresses any and all cancellation requests require a 30 day written notice to be hand delivered or sent by certified mail to the General Manager of the facility.
These items were specifically outlined in the agreement that you signed with Gold's Gym therefore stating you would agree to follow along with our organization. We have yet to receive any documentation regarding your new principal residence but will gladly assist you in cancelling your membership once it has been received. Please contact me directly moving forward to ensure your cancellation is processed.
Thank you,
[redacted]
?
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
[A...
default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
I have contacted [redacted] to make her aware that I have cancelled her membership and refunded the previous months dues as requested by the member. This inquiry has been addressed and taken care of.
Revdex.com:
I...
have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Requiring confirmation is absurd. I attempted to cancel my membership in person, but was told the only way was over the phone with a third party company. You are well aware that no one keeps that confirmation number. It is not emailed. You give no way for your customers to prove that a cancellation happened. You are also well aware that I have not stepped foot in your gym in a year and a half. Why do you feel that stealing is a sound business practice?
Regards,
[redacted]
Thought it was odd that this gym does not have a review considering how many member it has. I have been going to gyms for years and this one at Willow Lawn for 8 years. My experiences have been positive and a trainer recently solved a big problem that I had with a sore and stiff hip. As a profit making business, they are strict about their contracts but the contract they use is basic, boiler plate. Just do what it says when you want to stop it. Management has some wiggle-room and seem reasonable to me. The administrative staff is very accessible since their offices are right there on the workout floor. Since they work out at the gym, you see them quite a bit.
To whom it may concern including the Revdex.com and [redacted] Rhone,
I met with [redacted] yesterday at 5:30 PM and resolved this situation. It was actually a pleasant conversation which hopefully she can attest to. We recently converted to a new software and...
she was overcharged $21.96, not $56.95. However, out of a courtesy I refunded the amount of $56.95. Regarding this complaint I responded (and have documentation to provide) to every email in a timely fashion except for the email that was sent July 4th, 2014, at 9:57 AM. I apologized to [redacted] for not responding to her on the holiday.
With that said, our meeting was scheduled for Tuesday, July 8th, at 5:30. However [redacted] visited our location July 7th, at 5:45 PM, in which case I resolved this situation timely, appropriately and respectfully. Should further action need to be taken please contact me directly.
Thank you,
[redacted]
The member's request has been fulfilled. The overdue balance was removed and the account has been cancelled out. Thank you.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
The member has been contacted to notify him that his membership is cancelled. I also offered to provide refunds for any unnecessary paid months with proof of a confirmation number or signed and dated confirmation of cancellation from a Gold's Gym employee. Thanks.