Library Of America

Review: Phone order was placed and paid 10/*/2013 per online advertising below:

Yes! Send me The Debate on the Constitution set for $5.95, plus [redacted]: Writings FREE,

to examine for 15 days with no obligation to buy it — or anything else.

No obligation to buy anything else — ever!

You may cancel at any time!

30 - 45% savings off bookstore prices

You may return any title for a full refund.

Questions? Call our toll-free number at ###-###-####.

Wrong amount billed and Incomplete shipment arrived missing the Writings of [redacted]. Multiple calls to the company to [redacted], and letters to Vice President [redacted] and President [redacted] have been ignored. In addition to the advertisement, verbal promise made by company representative [redacted] to send the missing book and credit $3.00 since $8.95 was paid while advertisement clearly indicates $5.95 as above. Neither the free book nor the $3.00 has been issued to date suggesting willful deception in advertising. The advertisement also highlights "no obligation" or penalty for cancellation.Desired Settlement: 1) Credit by mail of $3.00 per advertising and verbal promise by phone, and

2) Book: "Writings of [redacted]."

OR

3) FULL Refund by mail.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

My complaint can be cancelled:

ID [redacted]

The company resolved the matter today.

Sincerely,