Library of Flowers

Hello there,We have reached out to the customer and sincerely apologized about the circumstance to high customer service that we upholdUpon looking further for her email we have paired with our IT department and are unable to find her original email to our companyRegardless we would still like
to find a resolution for our customer and we have personally reached out to her regarding her damaged product so we can send replacements out to her as soon as possible. Upon receiving your email today, we noticed that it said that this is the second noticeIs there any record that you can send to me about our first notice? We have looked into our system and having a hard time finding it as well.Looking forward to your response.*** ***