In response to your letter dated February 14, regarding a complaint by *** ***, I would like to submit a copy of the letter that was mailed to the customer, further explaining our policy on referrals, as well as assuring Ms*** that while the customers in question had mentioned
they were previously her neighbors, our salesperson had never been told that they had actually been sent to our dealership by Mrs***, or been given a referral slipWe very much appreciate Mrs***' business, and do always appreciate any referralsWe are happy to pay referral bonuses to customers when we are informed of a referral prior to or at the time of deliveryIn this instance we were not informed until two months after the factI apologize for any misunderstandingSincerely, President *** H *** Jr. Licari Motor Car Inc
In response to your letter dated February 28, regarding complaint ID#*** by *** ***, I would like to once again assure you that while the customers in question had mentioned they were previously her neighbors, our salesperson had never been told that they had actually been sent to our dealership by Mrs***, or been given a referral slip, We very much appreciate Mrs***' business, and do always appreciate any referralsWe are always happy to pay referral bonuses to customers, and do pay them quite often, when we are informed of a referral prior to or at the time of deliveryHowever, in this instance we were not informed until two months after the saleI apologize once again for any misunderstanding, and would like to offer Ms*** a free New York State Inspection at our dealership to attempt to reconcile the situationVery Sincerely, *** ***i President Licari Motor Car Inc
In response to your letter dated June 15, 20lregarding a complaint by ***M***, I would first like to clarify that the complaint is obviously being placed byMr***, since he refers to "his wife" and they are not "purchasing a JeepCompass"; the vehicle was purchased
several months ago, on August 25, It isour position that we fulfilled our obligations, and even went above and beyond tocorrect any service issues for Mr& Mrs***The transmission was replaced onthe vehicle on 10/15/The transmission was previously diagnosed at *** &*** (a Jeep Dealer), and the new transmission was purchased from *** &*** as well Regarding the tie rods, only one tie rod was replaced because onlyone was in need of replacement, therefore the warranty will only cover one to bereplacedIf the customer would like all of them replaced when it is not necessary, itwould have to be paid for by the customer, it would not be covered by a warranty.The problem with the sub frame is due to an open Technical Service Bulletin issuedby Jeep, for which the vehicle would need to be taken to a Jeep DealerThe customerhas opted not to do thisThe ***s do have a $deductible on theirextended warrantyAs a good will gesture, MrLicari has waived the deductible ontwo separate occasionsOur Service Department has worked on Mr& Mrs***'svehicle on different occasions, for various issues, and we have tried to assist themto the best of our abilityThey have broken multiple appointments, and have lied tomy employeesMrs*** also threatened to drive her vehicle through the buildingand burn it down.Regarding the desired settlement, we do decline to purchase back the vehicleor return the money for repairsAll repairs were done correctly and to the best ofour abilityThe future breakdown or defectiveness of specific parts cannot bepredetermined prior to the sale of a vehicle, and we maintain that we have done allcould to assist the ***s in any issues they have had after their purchase.Please feel free to contact me with any further questions or concerns.Very sincerely,
Samuel PLicari
President
Licari Motor Car Inc
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As no policies were provided at time of licari giving the referral information and in light of the situation that licari was told on the day off purchase signing that we referred the customers I feel licari should honor their referral process and provide good customer service and maintain client relations. Regards, [redacted]
Dear [redacted]: In response to your letter dated November 20, 2014 regarding a complaint by [redacted], I would like to first acknowledge that the payment we initially offered Ms. [redacted]t was, indeed, $496.00; however, upon re-evaluating her trade and allowing an additional amount, I...
was able to lower that payment to $400.00 per month. Obtaining an approval for Ms. [redacted]'s financing was a very difficult and time consuming process, involving many hours of my employee's time, in addition to the cost of the credit reports and TRW's . Due to the fact that we did, in fact, obtain suitable financing for her and spent a large amount of time and company dollars in obtaining said financing, her deposit is not refundable, but is available for store credit.Regarding her comment on a "friend" that had worked on the vehicle, and the vehicle being "held together by double sided tape", I believe my reputation as a dealer of quality vehicles speaks for itself, however, all of our vehicles undergo a very strict inspection upon receipt at my dealership, and are NYS inspected when they are sold, in addition to frequent servicing while on the lot. I can assure you that double sided tape is not used in the process. Please feel free to contact me with any further questions or concerns. Very Sincerely, [redacted] P. [redacted] President [redacted] Motor Car Inc.
I was very pleased with the customer service until I started having trouble with the car then conveniently my messages were being ignored I should have a warranty on the car through licari the only reason I bought a car there was because it was close to home and they would not help me with my car issue and we're very rude when I called I ended up stranded on several occasions with my small children in the car in severe hot weather. I would never recommend this dealership to anyone and I don't appreciate being taken advantage of just because they saw a single female walk on to a lot it automatically gives them opportunity to get over on someone
In response to your letter dated February 14, regarding a complaint by *** ***, I would like to submit a copy of the letter that was mailed to the customer, further explaining our policy on referrals, as well as assuring Ms*** that while the customers in question had mentioned
they were previously her neighbors, our salesperson had never been told that they had actually been sent to our dealership by Mrs***, or been given a referral slipWe very much appreciate Mrs***' business, and do always appreciate any referralsWe are happy to pay referral bonuses to customers when we are informed of a referral prior to or at the time of deliveryIn this instance we were not informed until two months after the factI apologize for any misunderstandingSincerely, President *** H *** Jr. Licari Motor Car Inc
In response to your letter dated February 28, regarding complaint ID#*** by *** ***, I would like to once again assure you that while the customers in question had mentioned they were previously her neighbors, our salesperson had never been told that they had actually been sent to our dealership by Mrs***, or been given a referral slip, We very much appreciate Mrs***' business, and do always appreciate any referralsWe are always happy to pay referral bonuses to customers, and do pay them quite often, when we are informed of a referral prior to or at the time of deliveryHowever, in this instance we were not informed until two months after the saleI apologize once again for any misunderstanding, and would like to offer Ms*** a free New York State Inspection at our dealership to attempt to reconcile the situationVery Sincerely, *** ***i President Licari Motor Car Inc
In response to your letter dated June 15, 20lregarding a complaint by ***M***, I would first like to clarify that the complaint is obviously being placed byMr***, since he refers to "his wife" and they are not "purchasing a JeepCompass"; the vehicle was purchased
several months ago, on August 25, It isour position that we fulfilled our obligations, and even went above and beyond tocorrect any service issues for Mr& Mrs***The transmission was replaced onthe vehicle on 10/15/The transmission was previously diagnosed at *** &*** (a Jeep Dealer), and the new transmission was purchased from *** &*** as well Regarding the tie rods, only one tie rod was replaced because onlyone was in need of replacement, therefore the warranty will only cover one to bereplacedIf the customer would like all of them replaced when it is not necessary, itwould have to be paid for by the customer, it would not be covered by a warranty.The problem with the sub frame is due to an open Technical Service Bulletin issuedby Jeep, for which the vehicle would need to be taken to a Jeep DealerThe customerhas opted not to do thisThe ***s do have a $deductible on theirextended warrantyAs a good will gesture, MrLicari has waived the deductible ontwo separate occasionsOur Service Department has worked on Mr& Mrs***'svehicle on different occasions, for various issues, and we have tried to assist themto the best of our abilityThey have broken multiple appointments, and have lied tomy employeesMrs*** also threatened to drive her vehicle through the buildingand burn it down.Regarding the desired settlement, we do decline to purchase back the vehicleor return the money for repairsAll repairs were done correctly and to the best ofour abilityThe future breakdown or defectiveness of specific parts cannot bepredetermined prior to the sale of a vehicle, and we maintain that we have done allcould to assist the ***s in any issues they have had after their purchase.Please feel free to contact me with any further questions or concerns.Very sincerely,
Samuel PLicari
President
Licari Motor Car Inc
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As no policies were provided at time of licari giving the referral information and in light of the situation that licari was told on the day off purchase signing that we referred the customers I feel licari should honor their referral process and provide good customer service and maintain client relations. Regards, [redacted]
Dear [redacted]: In response to your letter dated November 20, 2014 regarding a complaint by [redacted], I would like to first acknowledge that the payment we initially offered Ms. [redacted]t was, indeed, $496.00; however, upon re-evaluating her trade and allowing an additional amount, I...
was able to lower that payment to $400.00 per month. Obtaining an approval for Ms. [redacted]'s financing was a very difficult and time consuming process, involving many hours of my employee's time, in addition to the cost of the credit reports and TRW's . Due to the fact that we did, in fact, obtain suitable financing for her and spent a large amount of time and company dollars in obtaining said financing, her deposit is not refundable, but is available for store credit.Regarding her comment on a "friend" that had worked on the vehicle, and the vehicle being "held together by double sided tape", I believe my reputation as a dealer of quality vehicles speaks for itself, however, all of our vehicles undergo a very strict inspection upon receipt at my dealership, and are NYS inspected when they are sold, in addition to frequent servicing while on the lot. I can assure you that double sided tape is not used in the process. Please feel free to contact me with any further questions or concerns. Very Sincerely, [redacted] P. [redacted] President [redacted] Motor Car Inc.
I was very pleased with the customer service until I started having trouble with the car then conveniently my messages were being ignored I should have a warranty on the car through licari the only reason I bought a car there was because it was close to home and they would not help me with my car issue and we're very rude when I called I ended up stranded on several occasions with my small children in the car in severe hot weather. I would never recommend this dealership to anyone and I don't appreciate being taken advantage of just because they saw a single female walk on to a lot it automatically gives them opportunity to get over on someone