Lice Knowing You Inc

Complaint: [redacted]I am rejecting this response because: Everything this lady has stated in her response was a lie. When I had sent them pictures I had called and texted them multiple times and when they responded back as she stated telling me it was just vice shells was a complete lie she never responded back it took me going into the office to get a response back. And for the statement of there was four people and not everybody in my household was checked the fourth person my son was not even in the state of Washington when this all happened. Sincerely,[redacted]

[redacted] received two treatments and one check on July 19.  They returned for their free finals on July 26.  Unfortunately, the [redacted] family did not have the guarantee because all family members were not checked within 24 hours.  She was made aware of this by our...

technician in the Federal Way office.  Regardless, The ONLY correspondence we received from [redacted] was a phone call on August 15 stating that her girls had lice again.  She sent a picture of an empty shell casing. WE left her a message letting her know that it was nothing to worry about, but we would offer free checks for peace of mind.  We did not here anything back.  On August 30, she walked into our Federal Way office without an appointment stating that she needed 4 treatments-remember we only saw four people.  We let her know that she never had the guarantee, but even if she did she was way past 30 days.  That's when she said "I've been calling 4 times a day for the past month and nobody returns my calls."  First of all that's impossible because all phones are forwarded to one central number.  We are often answering phones until 11pm because they are always forwarded to me or one of my managers.  Second, on our message it states  to email us if they have received this message.  It's there so we don't miss anyone's message.  I can assure you that no one else has had a problem getting through and we have been running our business for the past month.  Ms. [redacted] was very threatening on the phone to my manager and to me, and I won't be bullied by someone who thinks the rules don't apply to them.  We go above and beyond at Lice Knowing You and quite honestly would have been more than willing to help Miss [redacted] had she not tried to bully her way through the process.  The saying you catch more flies with honey seems to apply here