License restoration services

02/12/2015I am in receipt of Revdex.com complaint ID [redacted] Please note that we were contacted by [redacted] initially in & per the attached emailsAt that time we explained how our service works and that our initial investigation would need to be doneHe did not hire us at that time.In May of [redacted] contacted us again requesting assistanceWe emailed him that our service starts with an initial investigation to determine what options are available to get his license restoredFor that fee we request records and do a thorough investigationPlease see the attached email and reply dated 05/15/He submitted forms as requested as well as payment of the $fee on May 23rd We then begin our investigation and requested current records from the Department of Motor Vehicles and a number of other Pennsylvania agenciesPlease see attached, We then sent a letter to [redacted] outlining his options and requesting he contact us with any questions, When the requested documents came from PennDOT we attempted to contact [redacted] June 9th, 12th & 13th of by phone with no responseTo date I have not heard from [redacted] I have searched all emails with no record of any emails or messages left for us, The only records provided by [redacted] were dated I will be giving no refunds as we have completed the services as outlined in our initial emailI have provided that email and our initial letter dated May 28th Thank you,Vincent D

Dear [redacted] , The email address you supplied has changed from when you originally contacted me in When you contacted me in you used the new (@ [redacted] .net) email address that is the same address you used in and the same address you provided the Revdex.comYou also included that email address with your note and the forms in May 2014, “Please See attached” If you used another email account or contact information to send in any prior complaints as you referenced in this complaint “I emailed them numerous times” ..., “, please provide a copy so I can address that issueI have searched our archive and found no messages from either email address or by name or phone number other than the emails provided in my last messageIf you had sent any complaints or requests within the last year I would still have those records, The copies of the Restoration Letter and Driving history were dated 05/23/and were requested by our office to PennDOTThe copies of what you sent with your forms were dated 11/13/and were sent with your May forms packetThose are too old to be of use.I also included what penndot sent me a while ago for my restorationThank you for your help and let me know ASAP what will happen next.Thomas L

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] All this information they have was faxed and emailed by meFor one thing that is not my email address

Please find my email correspondence with *** *** dating back to March 12lh through March 12th My emails clearly contain the explanation of my service as an investigationMy email also explains that for the fees charged we will provide a game plan that outlines his options to having
his suspended driver’s license restored, Through both of his replies he confirmed that he was waiting on the outcome of my investigation and not a resolution to his suspension

I had a long lingering issue present on my PA license privleges from when I lived in PA while attending Lehigh UniversityI was an out of state drive with a Florida LicenseThe open issue was over years oldWell now I was looking at taking a job that would relocate me to PAThis is when I learned of the issueI enlisted the Help of Licens Restoration ServiceI was impressed by the level of knowledge and professionalism that Vince D exhibited in our dealingI am glad I call restoration service and I would recommend them to any friend dealing with a license suspension issue

Dear [redacted],
The email address you supplied has changed from when you originally contacted me in 2011. When you contacted me in 2012 you used the new (@[redacted].net) email address that is the same address you used in 2014 and the same address you provided the Revdex.com. You also included that email address with your note and the forms in May 2014, “Please See attached”
If you used another email account or contact information to send in any prior complaints as you referenced in this complaint “I emailed them numerous times” ..., “, please provide a copy so I can address that issue.
I have searched our archive and found no messages from either email address or by name or phone number other than the emails provided in my last message. If you had sent any complaints or requests within the last year I would still have those records,
The copies of the Restoration Letter and Driving history were dated 05/23/14 and were requested by our office to PennDOT. The copies of what you sent with your forms were dated 11/13/2012 and were sent with your May 2014 forms packet. Those are too old to be of use.I also included what penndot sent me a while ago for my restoration. Thank you for your help and let me know ASAP what will happen next.Thomas L

02/12/2015I am in receipt of Revdex.com complaint ID [redacted] Please note that we were contacted by [redacted] initially in 2011 & 2012 per the attached emails. At that time we explained how our service works and that our initial investigation would need to be done. He did not hire us at...

that time.In May of 2014 [redacted] contacted us again requesting assistance.
We emailed him that our service starts with an initial investigation to determine what options are available to get his license restored. For that fee we request records and do a thorough investigation. Please see the attached email and reply dated 05/15/2014.
He submitted forms as requested as well as payment of the $350 fee on May 23rd 2014.
We then begin our investigation and requested current records from the Department of Motor Vehicles and a number of other Pennsylvania agencies. Please see attached,
We then sent a letter to [redacted] outlining his options and requesting he contact us with any questions,
When the requested documents came from PennDOT we attempted to contact [redacted] June 9th, 12th & 13th of 2014 by phone with no response.
To date I have not heard from [redacted]. I have searched all emails with no record of any emails or messages left for us, The only records provided by [redacted] were dated 2012.
I will be giving no refunds as we have completed the services as outlined in our initial email. I have provided that email and our initial letter dated May 28th 2014.
Thank you,Vincent D

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
All this information they have was faxed and emailed by me. For one thing that is not my email address

Review: I was misled to believe that their services costed $350, when in actuality I really paid that price for a "quote" on what their services costed. I basically paid them $350 for them to tell me I had two options, but I needed to pay them $500 or $2000 to proceed with the options.Desired Settlement: I would just like my money back that I didn't have to give anyway because if I was told my $350 would get me nothing I wouldn't have proceeded with it.

Business

Response:

Please find my email correspondence with [redacted] dating back to March 12lh 2014 through March 12th 2014. My emails clearly contain the explanation of my service as an investigation. My email also explains that for the fees charged we will provide a game plan that outlines his options to having his suspended driver’s license restored, Through both of his replies he confirmed that he was waiting on the outcome of my investigation and not a resolution to his suspension.