To Whom It May Concern: Licking Rural Electrification, Incd/b/a The Energy Cooperative has reviewed Case # [redacted] filed by Mr [redacted] regarding his request to receive a “refund” of his money The Energy Cooperative has been un [redacted] to locate any record of Mr [redacted] as a customer/member of The Energy Cooperative As a result, The Energy Cooperative is un [redacted] to respond to Mr***’s complaint Mr [redacted] may contact us at ###-###-#### if he has additional questions or concerns
To Whom it May Concern:This email is in response to Case # [redacted] regarding Mr [redacted] ***, II and [redacted] ***’s request to receive “refunds” for their contributions to The Energy Cooperative With the correct spelling of the complainants’ names, we have been able to locate information about their accounts Mr [redacted] was a member of The Energy Cooperative (“TEC”) and received electric service from through and received gas service from through from TEC Mrs [redacted] was a member of TEC from through and during this time received electric service from TEC TEC has acted in accordance with its Code of Regulations and has not improperly refused to “refund” Mrand Mrs*** TEC is a rural electric and natural gas cooperative and is a not-for-profit corporation under Chapter of the Ohio Revised Code The Cooperative is owned by the customers it provides electric and natural gas service to, and those customers are members of the Cooperative TEC’s Code of Regulations establishes a contract between the cooperative and its customers/members governing the provision of service(See Article VII of the Code of Regulations, publicly avail [redacted] on TEC’s website) Mrand Mrs [redacted] are gas and/or electric customers and thus are members of TEC The contract between the members and TEC states that TEC will provide energy service to the member, and the member will pay for this service Included in the price of energy service is a margin which represents the member’s equity in TEC (called “patronage capital”) TEC’s capitalization includes margins contributed by members, supplemented by loans The capital provided by the members allows TEC to build facilities to provide electric and natural gas service In accordance with the Code of Regulations, the Board of Directors is responsible for deciding when to return these capital contributions to its members TEC’s Code of Regulations provides that patronage capital may be retired to the members if the Board of Directors determines that the financial condition of the Cooperative will not be impaired by the retirement (See ArtVII, Code of Regs) In accordance with TEC Board Policy, the Board has determined that patronage capital will not be retired to the membership until such time as the overall equity of TEC is above twenty percent TEC’s sole and exclusive lender, the National Rural Utilities Cooperative Finance Corporation (“CFC”), has also set limitations on TEC’s ability to retire capital credits until TEC has reached an overall equity above twenty percent TEC’s overall equity has not reached twenty percent, and thus TEC is not in a position to retire capital credits to its members at this time Additionally, the Board of Directors has never provided return of equity to a member solely because the member ceases to be a customer of the cooperative (i.eat the termination of electric or gas service) Further, the Code of Regulations does not require retirement of patronage capital in this manner As a result, Mrand Mrs [redacted] are not entitled to retirement of their capital credits at this time However, TEC asks that Mrand Mrs [redacted] keep TEC advised of any changes in address so that TEC is able to distribute capital credits to Mrand Mrs [redacted] in the future TEC’s actions are fully supported by the contract governing the natural gas and electric service provided to Mrand Mrs*** We believe this addresses Mrand Mrs***’s complaint If Mrand Mrs [redacted] have any additional questions or concerns, please let us know
Our member services supervisor spoke with [redacted] on 9/16/14 and scheduled her gas to be reconnected on 9/17/14. TEC agreed to waive her deposit of $240 since this was her first disconnection for nonpayment. TEC charged a $20 extended nonpayment fee and explained that this covers her fixed cost... for the month of August while her service was inactive. TEC also charged $50 reconnection fee. TEC referred her to LEADS (Licking County Community Action) for assistance with future heating bills. Let me know if you need anything else.
To Whom It May Concern: Licking Rural Electrification, Incd/b/a The Energy Cooperative has reviewed Case # [redacted] filed by Mr [redacted] regarding his request to receive a “refund” of his money The Energy Cooperative has been un [redacted] to locate any record of Mr [redacted] as a customer/member of The Energy Cooperative As a result, The Energy Cooperative is un [redacted] to respond to Mr***’s complaint Mr [redacted] may contact us at ###-###-#### if he has additional questions or concerns
my account is in my wife's name, MaryAccount # [redacted] I also have an account with you for gas
To Whom it May Concern:This email is in response to Case # [redacted] regarding Mr [redacted] ***, II and [redacted] ***’s request to receive “refunds” for their contributions to The Energy Cooperative With the correct spelling of the complainants’ names, we have been able to locate information about their accounts Mr [redacted] was a member of The Energy Cooperative (“TEC”) and received electric service from through and received gas service from through from TEC Mrs [redacted] was a member of TEC from through and during this time received electric service from TEC TEC has acted in accordance with its Code of Regulations and has not improperly refused to “refund” Mrand Mrs*** TEC is a rural electric and natural gas cooperative and is a not-for-profit corporation under Chapter of the Ohio Revised Code The Cooperative is owned by the customers it provides electric and natural gas service to, and those customers are members of the Cooperative TEC’s Code of Regulations establishes a contract between the cooperative and its customers/members governing the provision of service(See Article VII of the Code of Regulations, publicly avail [redacted] on TEC’s website) Mrand Mrs [redacted] are gas and/or electric customers and thus are members of TEC The contract between the members and TEC states that TEC will provide energy service to the member, and the member will pay for this service Included in the price of energy service is a margin which represents the member’s equity in TEC (called “patronage capital”) TEC’s capitalization includes margins contributed by members, supplemented by loans The capital provided by the members allows TEC to build facilities to provide electric and natural gas service In accordance with the Code of Regulations, the Board of Directors is responsible for deciding when to return these capital contributions to its members TEC’s Code of Regulations provides that patronage capital may be retired to the members if the Board of Directors determines that the financial condition of the Cooperative will not be impaired by the retirement (See ArtVII, Code of Regs) In accordance with TEC Board Policy, the Board has determined that patronage capital will not be retired to the membership until such time as the overall equity of TEC is above twenty percent TEC’s sole and exclusive lender, the National Rural Utilities Cooperative Finance Corporation (“CFC”), has also set limitations on TEC’s ability to retire capital credits until TEC has reached an overall equity above twenty percent TEC’s overall equity has not reached twenty percent, and thus TEC is not in a position to retire capital credits to its members at this time Additionally, the Board of Directors has never provided return of equity to a member solely because the member ceases to be a customer of the cooperative (i.eat the termination of electric or gas service) Further, the Code of Regulations does not require retirement of patronage capital in this manner As a result, Mrand Mrs [redacted] are not entitled to retirement of their capital credits at this time However, TEC asks that Mrand Mrs [redacted] keep TEC advised of any changes in address so that TEC is able to distribute capital credits to Mrand Mrs [redacted] in the future TEC’s actions are fully supported by the contract governing the natural gas and electric service provided to Mrand Mrs*** We believe this addresses Mrand Mrs***’s complaint If Mrand Mrs [redacted] have any additional questions or concerns, please let us know
Our member services supervisor spoke with [redacted] on 9/16/14 and scheduled her gas to be reconnected on 9/17/14. TEC agreed to waive her deposit of $240 since this was her first disconnection for nonpayment. TEC charged a $20 extended nonpayment fee and explained that this covers her fixed cost... for the month of August while her service was inactive. TEC also charged $50 reconnection fee. TEC referred her to LEADS (Licking County Community Action) for assistance with future heating bills. Let me know if you need anything else.