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Licks Custom Cycle

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Licks Custom Cycle Reviews (1)

Licks Cycles promised a refund for the amount (plus shipping) of a defective motorcycle helmet. So far I've received 2 worthless checks.1st helmet was purchased from Licks and after 3 months of use the exterior finish turned sticky and yellow. Licks was notified and sent a replacement helmet. The 2nd helmet turned sticky and yellow after 3 months of use as well. Licks requested that 1 of the defective helmets be returned to them for inspection. The helmet was returned at my expense. Licks sent a 3rd helmet. Licks was contacted and agreed to issue a refund. The 3rd helmet was returned unused to Licks in good faith. Several weeks passed. I never received credit for the purchase on my debit card. Licks was contacted. Licks agreed to send a check. A check was received but was issued in the wrong name. Licks was contacted and a second check was received but was not endorsed by the maker. Not once have I been able to speak with a person with this company. All contact has been via voicemail or email. Checks are still in my possession and I have photographs of 1 of the helmets. The order # of the original helmet purchase is XXXXX.Desired Settlement$116.00 refund for the 1st helmet purchased from Licks and $20 reimbursement for return postage of the defective helmet for their inspection.Business Response Contact Name and Title: licks cyclesContact Phone: XXX-XXX-XXXXContact Email: [redacted]@gmail.comu will see below at the end of this email there was an e mail from donna our person in charge of accounting...she had sent [redacted] a direct email in response to what was needed to issue another check...she rec'd no other reply after her e mail to him....also when we rec'd a phone call from christine at same day we called [redacted] and spoke to him and basically told him what we needed which was pretty much the same thing as [redacted] last e mail from oct 19th to him....even after the call...we still have yet to hear back from [redacted] with the info we requested to submit another check.....see belowFrom: [redacted] Date: Sat, Oct 19, 2013 at 11:14 AM Subject: Licks CheckTo: [redacted]@outlook.comMr. [redacted], My name is [redacted], I am the [redacted] with Licks Cycles. First please let me apologize for the situation.. I take full responsibility. Secondly.. Please provide a scanned copy of the check that was not endorsed with the words VOID clearly marked on the front of the check and I will re-issue a check to you.. or return the un-endorsed check and I will re-issue a check. My apologies again. Please let me know if this is an acceptable solution. Again.. if you have a PayPal account I can send money which you will receive immediately. Thank you, [redacted]XXX-XXX-XXXX

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Description: Motorcycles-Dealers, Internet Shopping

Address: 466 Horrigan Road, North Adams, Massachusetts, United States, 01247


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