Lido Consignment Gallery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Please advise person to contact and what days and hours they are in the store

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] As I mentioned in my complaint, The Lido Consignment Policy Agreement do NOT say that they are not responsible for any damage, but rather that they are "unable to insure the property against theft or damage." To suggest that the owner file a claim with their own insurance company sounds as unethical as they appear to be! FYI: Riders for coverage for decorator items (as they are not covered by standard homeowners insurance policies) are generally more expensive than the items and not recommended.Footnote: A phone call to ANY of the "Home Consignment Centers" listed online will confirm that accidental damage to items is handled with fair compensation- not ignored I should have read [redacted] first - stars!

Revdex.com, [redacted] called at the end of her consignment agreement and was told there were no sales on her itemsAt the time [redacted] called to ask about her piece it could have been sold for best offer per contract (see enclosed contract) Yes [redacted] was told to look around (while the sales staff assisted) for her piece of art as we have thousands of pieces located throughout the showroom*** had consigned the piece and was not in the showroom the day she came in to pick it up (after the contract had expired) [redacted] then located it and called her to have her pick it upIf she would like to bring the frame in to be repaired we will do so Thank you, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
As I mentioned in my complaint, The Lido Consignment Policy Agreement do NOT say that they are not responsible for any damage, but rather that they are "unable to insure the property against theft or damage."
To suggest that the owner file a claim with their own insurance company sounds as unethical as they appear to be! FYI: Riders for coverage for decorator items (as they are not covered by standard homeowners insurance policies) are generally more expensive than the items and not recommendedFootnote: A phone call to ANY of the "Home Consignment Centers" listed online will confirm that accidental damage to items is handled with fair compensation- not ignored. I should have read *** first - stars!

I found Lido to be very deceptiveI consigned quality dining room set valued $and Kreiss grouping of cocktail table and four chairs upholstered in suedeThey were consigned in August After two months I received $for four chairsI called
Several times before March of No return calls as to statusFinally after emailing owner she said they had just sold and sent a check for $There is no way one can check to see what they were sold forSomeone needs to investigate their businessI wish o had read reviews before I have them my beautiful furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Please advise person to contact and what days and hours they are in the store

Lido Consignment appears to be deceptive in their business tacticsYou cannot talk to them via telephoneYour correspondence must be done via e mailThey rarely answer and seem to ignore your request for information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
Please advise person to contact and what days and hours they are in the store.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
As  I mentioned in my complaint, The Lido Consignment Policy Agreement do NOT say that they are not responsible for any damage, but rather that they are "unable to insure the property against theft or damage."  To suggest that the owner file a claim with their own insurance company sounds as unethical as they appear to be!    FYI: Riders for coverage for decorator items (as they are not covered by standard homeowners insurance policies) are generally more expensive than the items and not recommended.Footnote:  A phone call to ANY of the "Home Consignment Centers" listed online will confirm that accidental damage to items is handled with fair compensation-                  not ignored.  I should have read [redacted] first - 2 stars!

We are very sorry that her piece of art was damaged..we have over 1,000 customers a week in the store. We were unaware that the frame had been damaged until it was located in are 20,000 sq. Ft. Store. We believe a customer damaged it and did not tell us. Had we seen it happen we would have charged...

the customer for the damage.. Are consignment agreement makes it very clear that we are not responsible for any damage and the consigners home insurance is in place to cover it. We are unable to insure consigners items as we are not the owners of the items. We are brokers of the items we consign. In 15 years we have never had an items damaged and rely on are customers to be honest when something has been damaged by them. We take every precaution to watch what is going on in the store but we did not see this happen.

Revdex.com,
[redacted] called at the end of her consignment agreement and was told there were no sales on her 2 items. At the time [redacted] called to ask about her piece it could have been sold for best offer per contract (see enclosed contract).  Yes [redacted] was told to look around (while the sales staff assisted) for her piece of art as we have thousands of pieces located throughout the showroom. [redacted] had consigned the piece and was not in the showroom the day she came in to pick it up (after the contract had expired). [redacted] then located it and called her to have her pick it up. If she would like to bring the frame in to be repaired we will do so. 
 
Thank you,
[redacted]