Lids Locker Room

Mrs*** contacted my company on 4/20/at 1:pm for a no water call at *** *** *** Exeter PA We arrived at 5:00pm at the property to meet with Mrs***I diagnosed the issue and thought it was a pressure switch, found out that it ended up being a bad well pumpThe pump
was buried 3ft deep under the drive way with a existing metal plate on topextracted the pump from the existing well and cautioned taped off the area for safety that would comply with OSHA regulationsAfter hanging 3ft deep and removing the pump, the time was 6:45pm all the Plumbing supply houses were closedThe customer said she needed water that night and asked if I could please do something because "MY TENNANTS NEED WATER!!!!" I went over to the hair Salon next door and asked her permission if I could hook a hose up to her spigot so I could run water to *** *** for the eveningWith the neighbor's approval, bypassed the pump to get the tenants water for the eveningThere was no charge for this emergency same day serviceThe reason for the no charge is because Mr*** *** is a repeat customer and I have done several other jobs for himI came back out the next day which was 4/21/and installed the well pump and new pump wire detailed on the invoice, that you will See attached and signed on completion of work along with check numberThe original quote for this job was $2,dollarsMrs*** and her husband asked me if I could take $off the price and I agreedalso told him could make him a better plate to cover over the hole to replace the existing plate, which was not inadequate and not safe in my opinionMy assistant that was with me heard the conversation had with the ***s about the new plate being an additional cost and that I did not have a price yet until called Hoover Steel to fabricate me a plate to fit over the holeAbout hour after left the job, the customer had buyer's remorse and said the plate was included in the original bid.told them that it was not included and that they signed the invoice stating the agreement as wellOut of respect for my customers told them that I would have it made and put it on at no additional cost to themOn Monday, via text message, that I have on record from a ###-###-#### Monday April at 11:am, communication was made and I called them to tell them that the plate is completeI texted Mrs*** on Tuesday, April at 7:22am letting her know that I could not come out to replace the plate as I got tied up on a job in Honey BrookShe texted me back stating "Thank you." I told her I would be out on Wednesday, April between 9-am to install the plateIt is stated in their letter to the Revdex.com that there was no communication from me and disagree to thisI have proof of the saved text messagesThe only day there was no communication was on Wednesday, April due to the fact that I had a family emergency that took priority over all jobsThursday, April at 9:am stopped out to put the plate over the holeThe ***'s desired outcome, of the plate being installed, was completed on Thursday April 2016.Thank you for your time and attention to this situationJoe Palmerio, Owner Palmerio Plumbing

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]