Liebel Flarsheim Company

Credit Card refund was made to customer today.Our apologies that this was not addressed sooner.Sincerely, [redacted] Jeff Wyler Automotive Family

The Revdex.com, IncSStreet Louisville, KY 40203-2186Re: Customer complaint # [redacted] ( [redacted] )November, 2016To Whom it May Concern;Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our ability, have had an opportunity to review Mr [redacted] 's case,Jeff Wyler Toyota of Clarksville provides a complimentary car wash with all services performed, weather permittingWe have found that this added service is greatly beneficial and appreciated by our customersMr [redacted] 's vehicle was not treated any different than other vehicles that were being serviced on the of October, Mr [redacted] 's last visit to Jeff Wyler Toyota of Clarksville was on or about the of September, There is no report showing where Mr [redacted] has replaced his wiper blades resulting in poor maintenance of the vehicle.Jeff Wyler Toyota of Clarksville declines repair and/or replacement of Mr [redacted] 's windshield.if you should have any further questions or comments pertaining to this case, please do not hesitate to contact me at ###-###-####.Sincerely, [redacted] Customer Relations Manager Jeff Wyler Toyota of ClarksvilleELewis and Clark Parkway P.OBox Clarksville, Indiana {812) 284-

Jeff Wyler Toyota of ClarksvilleNovember 30, 2016Revdex.com, IncSouth Fourth Street Louisville, Kentucky 40203-2186Subject: Complaint Identification No [redacted] Dear Sir or Madam:This is in connection with the complaint that has been filed by Mr [redacted] against Jeff Wyler Clarksville, Inc(“Dealership)While the Dealership respects Mr [redacted] 's point-of-view regarding this matter, it respectfully disagrees with the facts and circumstances as presented by himTo this end, on March 15, 2014, Mr [redacted] entered into a month lease for a Toyota CorollaOn October 26, 2016, Mr [redacted] came to the Dealership's service department indicating that the vehicle's tire light was on indicating low tire pressureUpon examination, the service technician found that a gash in a tire was causing air to seep outDuring the month of October, Toyota Motor Corporation ("Toyota or “Manufacturer") promoted a national tire event in which a customer who purchased tires would get the 4th tire for $The offer, which expired on October 31, 2016, was presented to Mr [redacted] by the Assistant Service Manager during the October 26th visit, but was declined.In early November 2016, Mr [redacted] reached out to Mr [redacted] , a Finance Manager at the Dealership saying that he had received a direct mail piece from “Toyota”He asked if the Dealership would honor itMr [redacted] said that the Dealership would take look at it if Mr [redacted] were to bring it inWhen Mr [redacted] brought the mailer into the Dealership, it was discovered that it was not from the Manufacturer, but from "Oxmoor Toyota,” a local competitorWhile the Dealership must adhere to all promotional offers from Toyota, it neither honors, nor is obligated to honor offers from other dealershipsThe mailer Mr [redacted] brought in was an offer from Oxmoor for new tires in exchange for the customer buying out his/her leased vehicleMr [redacted] went back to Mr [redacted] 's office to discuss the mailerMr [redacted] explained that the offer was from Oxmoor and not from the ManufacturerIn the meantime, Mr [redacted] was asked to move his vehicle as he had parked it in the service entry wayThe Dealership had other customers trying to enter the service area for scheduled appointments who were unable to do so as Mr [redacted] 's vehicle was blocking the access driveway.Regarding Mr [redacted] 's claim that he has been banned from the Dealership due to his review of the service department as part of a Toyota survey, such is not trueMr [redacted] has had conversations with several Dealership representatives, as well as with the Toyota Customer Experience CenterAt no time has he been told that the Dealership will no longer perform service on the aforementioned Corolla.Very truly yours, [redacted] General Manager Jeff Wyler Clarksville, IncEast Lewis & Clark Parkway Clarksville, Indiana E-Mail: [redacted] ELewis and Clark Parkway P.OBox Clarksville, Indiana a 4713###-###-####

See attachmentJeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our abilityI have had an opportunity to review Mr [redacted] complaint.On or about the 13th of May, Mr [redacted] purchased his own part from Jeff Wyler Toyota of ClarksvilleMr [redacted] declined to have a Toyota Certified technician properly diagnose the vehicle according to the customer concernsUpon arrival of the customer paid part, the service department installed the part which did not correct his initial concernI have attached the signed repair order by Mr [redacted] acknowledging he declined diagnostics.Mr [redacted] requested a full refund of his part including the labor charged to install the partJeff Wyler Toyota of Clarksville declined his request on or about the 20th of May, Mr [redacted] has gone further the spread of negative comments on social media, including but not limited to [redacted] and Dealer Rater.We value the relationships we build with our customersOur number one goal is to make sure all of our customers are completely satisfied with their vehicle and the transactions at Jeff Wyler Toyota of Clarksville.If you should have any further questions or comments pertaining to this case, please do not hesitate to contact me at [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our abilityI have had an opportunity to speak with my Service Manager regarding Mr***' complaint
I would like to apologize on behalf of all the staff at Jeff Wyler
Toyota of Clarksville for Mr***' recent experienceMyself and the Service Manager are currently in the process of revising our scheduling, repair process and scheduled trainings for our staffWe hope to better serve all our guests when bringing their vehicle in for service
We would like to offer Mr***’ complimentary service at his next scheduled maintenanceTo redeem this complimentary service, please call myself at ###-###-#### to schedule
Again, we sincerely apologize and understand that your time is valuableIf you should have any further questions or concerns, please feel free to contact me
Sincerely,
Customer Relations Manager Jeff Wyler Toyota

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The auto you stated that was in Wyler Toyota in was not the Toyota Matrix, but was our other Toyota, a Sienna The Matrix was purchased this year in 2016, then got the notification for the recall The Matrix was damaged while in the care of Wyler
Regards,
*** ***

Jeff Wyler Toyota of Clarksville declines repair for Mr***'s windshield

Please see attachment for response. Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our abilityI have had an opportunity to speak with *** ***, Used Car manager, regarding Mr***s complaint.Over the past
few weeks, Mr*** and Mr*** have been in communication and recently reached an agreementJeff Wyler Toyota of Clarksville purchased Mr***s vehicle back from him and paid off his loan.Mr*** is very pleased with the outcome and appreciates the effort we provided him.If you should have any further questions or concerns, please feel free to contact me at *** ***Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Since Wyler Toyota has chosen to not make an attempt to make this right, I decline to ever send my family and friends to this dealership again My Mother and Father In Law just bought their second new Avalon from Wyler on my reference back in early October and they will never buy from Wyler again I have sent dozens upon dozens of people to this dealership to purchase vehicles and also have their service done here over the last plus years I will strongly advocate against anyone stepping foot there again Furthermore, I will make it my mission to advocate how this dealership damages vehicles in their care and then could care less about the consumer My family will leave as many bad reviews as possible in the future against this unethical and crooked dealership
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Should have honored the set of new tires for my new month loan on my Corolla that I just bought on 10/26/which has unsafe to drive tires that I must drive on daily due to not getting any customer satisfaction or appreciation.Myself, my entire family, friends, co-workers, church members, my volunteer groups, school classmates, neighbors, gym, hair stylists, all of my social media friends and contacts have been warned not to buy any more Toyotas due to my unsatisfactory experience with Jeff Wyler Service Department and Finance Manager. NONE OF THE ABOVE FRIENDS WILL EVER BUY TOYOTA AGAIN!!! Over a set of new tires to replace a set of unsafe to drive tires when the car was just purchased. YOUR LOSS!!!
Regards,
*** ***

WE SENT A REFUND TO MRS. [redacted] FOR THE DIFFERENCE IN HER TRADE ALLOWANCE IN THE AMOUNT OF $135.00 THAT HAS BEEN CASH.THANKS **

Credit Card refund was made to customer today.Our apologies that this was not addressed sooner.Sincerely,[redacted]Jeff Wyler Automotive Family

See attachment for original document.
To Whom It May Concern:
Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our ability, I have had an opportunity to speak with our marketing partners.
I would like to apologize on...

behalf of all our marketing partners for the recent calls you have received, assure you that Jeff Wyler Toyota of Clarksville has not provided your personal contact information to any third party. Toyota Motor Sales requires all contact information to be reported at the time of each sale.
I have forwarded your request to suspend all contact from Jeff Wyler Toyota of Clarksville to our internal services as well as our marketing partners.
Again, we sincerely apologize and understand that your private information is valuable. If you should have any further questions or concerns, please feel free to contact me at [redacted]

The Revdex.com, Inc. 844. S. 4 Street Louisville, KY 40203-2186Re: Customer complaint #[redacted])14 November, 2016To Whom it May Concern;Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our...

ability, have had an opportunity to review Mr. [redacted]'s case,Jeff Wyler Toyota of Clarksville provides a complimentary car wash with all services performed, weather permitting. We have found that this added service is greatly beneficial and appreciated by our customers. Mr. [redacted]'s vehicle was not treated any different than other vehicles that were being serviced on the 27 of October, 2016. Mr. [redacted]'s last visit to Jeff Wyler Toyota of Clarksville was on or about the 25 of September, 2012. There is no report showing where Mr. [redacted] has replaced his wiper blades resulting in poor maintenance of the vehicle.Jeff Wyler Toyota of Clarksville declines repair and/or replacement of Mr. [redacted]'s windshield.if you should have any further questions or comments pertaining to this case, please do not hesitate to contact me at ###-###-####.Sincerely,[redacted] Customer Relations Manager Jeff Wyler Toyota of Clarksville808 E. Lewis and Clark Parkway  P.O. Box 2306 Clarksville, Indiana 47131 {812) 284-2277

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. ...

I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Jeff Wyler Toyota of ClarksvilleNovember 30, 2016Revdex.com, Inc. 844 South Fourth Street Louisville, Kentucky 40203-2186Subject:  Complaint Identification No. [redacted]Dear Sir or Madam:This is in connection with the complaint that has been filed by Mr. [redacted] against Jeff...

Wyler Clarksville, Inc. (“Dealership). While the Dealership respects Mr. [redacted]'s point-of-view regarding this matter, it respectfully disagrees with the facts and circumstances as presented by him. To this end, on March 15, 2014, Mr. [redacted] entered into a 36 month lease for a 2014 Toyota Corolla. On October 26, 2016, Mr. [redacted] came to the Dealership's service department indicating that the vehicle's tire light was on indicating low tire pressure. Upon examination, the service technician found that a gash in a tire was causing air to seep out. During the month of October, Toyota Motor Corporation ("Toyota or “Manufacturer") promoted a national tire event in which a customer who purchased 3 tires would get the 4th tire for $1.00. The offer, which expired on October 31, 2016, was presented to Mr. [redacted] by the Assistant Service Manager during the October 26th visit, but was declined.In early November 2016, Mr. [redacted] reached out to Mr. [redacted], a Finance Manager at the Dealership saying that he had received a direct mail piece from “Toyota”. He asked if the Dealership would honor it. Mr. [redacted] said that the Dealership would take look at it if Mr. [redacted] were to bring it in. When Mr. [redacted] brought the mailer into the Dealership, it was discovered that it was not from the Manufacturer, but from "Oxmoor Toyota,” a local competitor. While the Dealership must adhere to all promotional offers from Toyota, it neither honors, nor is obligated to honor offers from other dealerships. The mailer Mr. [redacted] brought in was an offer from Oxmoor for 4 new tires in exchange for the customer buying out his/her leased vehicle. Mr. [redacted] went back to Mr. [redacted]'s office to discuss the mailer. Mr. [redacted] explained that the offer was from Oxmoor and not from the Manufacturer. In the meantime, Mr. [redacted] was asked to move his vehicle as he had parked it in the service entry way. The Dealership had other customers trying to enter the service area for scheduled appointments who were unable to do so as Mr. [redacted]'s vehicle was blocking the access driveway.Regarding Mr. [redacted]'s claim that he has been banned from the Dealership due to his review of the service department as part of a Toyota survey, such is not true. Mr. [redacted] has had conversations with several Dealership representatives, as well as with the Toyota Customer Experience Center. At no time has he been told that the Dealership will no longer perform service on the aforementioned Corolla.Very truly yours, [redacted]General Manager Jeff Wyler Clarksville, Inc. 808 East Lewis & Clark Parkway Clarksville, Indiana 47129 E-Mail: [redacted]808 E. Lewis and Clark Parkway  P.O. Box 2306 Clarksville, Indiana a 4713###-###-####

To Whom It May Concern:Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our ability. I have had an opportunity to review Mr. [redacted]' case.Our pre-owned department uses technology to see what similar vehicles are being sold...

for in the market and surrounding markets within 500 miles. We use this information to purchase vehicles and the value of vehicles change with the market conditions.Toyota's maximum tow capacity for Mr. [redacted]' vehicle is 1500 lbs. and is not capable to tow 3,000 lbs. I would like to apologize for any miscommunication on the vehicles tow capacity on behalf of the sales representative.Jeff Wyler Toyota of Clarksville stands behind all decisions made during Mr. [redacted]' transaction and will decline his desired outcome.If you should have any further questions or comments pertaining to this case, please do not hesitate to contact me at [redacted]Sincerely,[redacted] Customer Relations Manager Jeff Wyler Toyota of Clarksville

We realized that we sold Mr. [redacted] the wrong service plan. We will refund him back in the amount of $749.43[redacted]

See attachment. Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our ability. I have had an opportunity to review Mr. [redacted] complaint.On or about the 13th of May, 2015 Mr. [redacted] purchased his own part from Jeff Wyler...

Toyota of Clarksville. Mr. [redacted] declined to have a Toyota Certified technician properly diagnose the vehicle according to the customer concerns. Upon arrival of the customer paid part, the service department installed the part which did not correct his initial concern. I have attached the signed repair order by Mr. [redacted] acknowledging he declined diagnostics.Mr. [redacted] requested a full refund of his part including the labor charged to install the part. Jeff Wyler Toyota of Clarksville declined his request on or about the 20th of May, 2015. Mr. [redacted] has gone further the spread of negative comments on social media, including but not limited to [redacted] and Dealer Rater.We value the relationships we build with our customers. Our number one goal is to make sure all of our customers are completely satisfied with their vehicle and the transactions at Jeff Wyler Toyota of Clarksville.If you should have any further questions or comments pertaining to this case, please do not hesitate to contact me at [redacted].Sincerely,[redacted]