Lieberman Management Services

Initial Business Response / [redacted] (1000, 5, 2014/06/26) */ Contact Name and Title: [redacted] Property Mgr Contact Phone: [redacted] Contact Email: [redacted] Spoke to owner, [redacted] on 6/25/There was no charge for any common Area AC as she claims in her complaintThe owner never contacted me regarding a AC repair she claims we billed her for in a common area prior to the complaint on the Revdex.comHowever, there was a charge for a smoke detector battery emergency after hour call for $- but it was not her unitThe charge had hit her account in January She called me in February and explained it was a mistake that it was her neighbor's unit not hersI apologized then and told her we will remove the chargesThe charge has since been credited to her account back in March There are no more errors on her account or monies that need to be refundedI also explained that there were no "common area" charges on her accountShe stated to me that she will call the Revdex.com and have this removed

There is a pest control issue apparently where I reside in the Klein Creek Condo'sMy car wires are being eaten and my insulation in the hood of my car is being destroyed by squires on the propertyI have replaced the cords and wires under my car twice already this is the third time in a month that I now have to replace them yet againI called the police and filed a police report due to the fact that this is the third times my car has been damagedI spoke with the property manager she told me its nothing they could do about it bill my insurance companyI asked her what do I do once the car is repaired again and they go right back and destroy my wiring she stated report it to your insurance againReporting damages to your insurance company raised you premium and you insurance rateI explained to her that this is the third time I have had to replace wires under my car and that now my engine wires have been destroyed by these animals and my gas lineshe stated that it's nothing she could do, that it is a landlord tenet issue not a property issue

Initial Business Response / [redacted] (1000, 5, 2014/03/31) */ Contact Name and Title: [redacted] / [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @lmsnet.com Lieberman Management Services (management) acts as the managing agent for the Groves of Palatine Condominium Association (association)We take direction directly from the Board (board) of Directors At the meetings on March and 18, the Board provided information about the structural issues of the building and the current litigation against the building's developerOn March 18, the Board decided to table the Special AssessmentAlso at that meeting on March 18, the Board asked a group of homeowners to form a committee (advisory committee) of homeowners (not to include the Board)The advisory committee will obtain an independent review from another engineering firm Management informs owners as required with the use of a disclosure letter, Board meeting minutes, and open Board meetingsThe management company has not coerced any members of the Board into making any decisionManagement has been forthcoming with providing unit owners with information upon request in a timely mannerDue to the current litigation against the building's developer all information that is shared must be reviewed by the association's attorney to protect attorney-client privilege Due to the condition of the building's structure, notices have been sent to residents with second floor balconies over the past few years - reminding them to limit the amount of people on their balconies due to load bearing/structural issues The advisory committee held their first meeting on March and is currently in the process of obtaining proposals from engineering firmsOnce the proposals are received, they will make a recommendation to the Board of Directors on which firm they feel should complete an independent review of the current engineering studies, scope and necessity of repairs Additionally, to ensure information is communicated with owners, a letter was mailed out on March to all unit owners and residents of the property updating them on the steps the Board is taking to provide additional information Please be aware that management acts on behalf of the Board and the AssociationManagement takes its direction from the Board of DirectorsWe will continue to provide updates and are happy to answer any questions or concerns you have regarding this matter

This management company is awful and I feel that they have no regard for the residents in our complexWe have concrete repair work going on in our complex in Wheeling, Illinois No notices of the pending work were posted anywhere in the complex On June 7, 2016, the contractor demolished several patios and BOTH entrances/exits to Pleasant Run No notices of the demolition were posted To get into the building, residents had to step up approximately 10-inches after walking through uneven rocks and gravel The contractor and/or management company finally put up caution signs the day AFTER the entrances/exits were demolished I am handicapped and use a walker and the property manager is well aware of that and so are all the board members It took me days to get them to build a ramp, which they did out of very cheap plywood and the ramp collapsed on 6/23/due to rain on 6/22/ I have had to use my patio entrance to gain access to my unitThe management company told me that the property manager and a board member had been in touch with me Total lphone calls to me either at home, work or my cell and no e-mails either If I lived on the 2nd floor, there would have been no way for me to get into my unit This is complete and total negligence on the part of the management company who should be supervising the work being done

Complaint: [redacted] I am rejecting this response because: First, I verbally discussed with the closing department at LMS regarding the types of repairs that the closing deposit would cover I was informed that it would cover any damage that occurred during the moving process and that I would receive written notice within days of closing of any damage I submitted my new address to LMS and I have never received anything in writing Second, I have told Mr [redacted] on numerous occasions that I was never notified in writing or verbally of any damage due to the move The only damage noted was items that LMS concedes is outside the scope of the association (skylights) or regular maintenance of the association property (decks) I have given LMS my updated address verbally and via email many times (document 2015-05-08) They are acknowledging here that the staining and repairing to the deck did not occur during the move out In the years that I lived at [redacted] Court, the association periodically came out to stain and repair the decks This was a maintenance issue Again, has nothing to do with a move out depositThird, note on the document named “2015-10-Message” the conversation with [redacted] (look at date July 17, and follow ups on the same document) stating that the board agreed with my position that the repairs were the responsibility of the new owner And that once the letter was mailed, that I would receive my deposit Sincerely, [redacted] ***

LMS is the worst uncaring negative management company I ever have dealt withThey are always "right", never youSo unprofessional management including the board of directorsReady to move out

Not shocked at all by their overall rating. I wish I looked at their Yelp reviews before I moved in! If I could give them no stars, I definitely would! VERY disappointed! Horrible, unprofessional management service. They are rude and lack empathy for their residents. Unhelpful, involved, and uncaring are perfect ways to describe them. Shape up, LMS! After talking to many neighbors and now looking at these reviews for other properties, your residents are obviously not too happy. Isn't that what management services are suppose to be about? These bad reviews go back YEARS! Listen to your customers, take initiative, and figure out a way to improve your business. WORST ASSOCIATION EVER!! Made 3 request for Plant change since our plants are dead around the house. I keep being told that It will be reviewed at their spring walkthrough. I guess that spring walk through had yet to happen since I moved in 2014 because nothing has been done!!! NOTHING! I was fined for Christmas lights which were removed after being on my roof for 2 years. I removed them same day letter came still fined me!!!

Initial Business Response / [redacted] (1000, 5, 2014/08/14) */ We are very sorry that this issue has taken so long to correctWe accept full responsibility for the error and should have immediately issued a refundUnfortunately, we had an administrative mix up and the refund wasn't issued when we thoughtA check has been issued and sent by Federal Express for delivery on August 14thWe again apologize for the delay and hope that this matter has been fully resolved to the client's satisfaction

Per the Rules & Regulations of the association, they are entitled to collect a $1,security deposit when owners are moving out to cover any damage that is done or not repaired outside by the ownerMr [redacted] had his inspection done by a private company and there were a few items that Mr [redacted] wanted the association to fix (like the deck, sky light and ceiling damage from the sky light), We advised owner that all of these items are an owner responsibility and not the associationsThe new owner that purchased this unit was asking the association to fix these items and the association advised the same, but new owner still wanted the association to fix them, We advised again that this should be between current and former owner and should have been negotiated at the closingWe sent letters advising the former owner that we will hold the deposit until this situation is resolved and if association needed to fix these items, we will use the money from the deposit to pay for itThe current owner didn't respond whether or not they will proceed with repairs or go after the former ownerThe association did complete the repairs and deck staining and the letter was sent to the owners advising that the charge will be $for association to take care this and the owners will be charged for itAt this time, we did a billing to all owners including former owners that were responsible for the decksMr [redacted] was charged $and we are preparing $1,refund check to be mailed to Mr [redacted] next week which is the difference from the original deposit minus the charges for the repairsPlease note that the management company also does not have the authority to release the payment/refund without the Board approval which has just been given.Thank you

Initial Business Response / [redacted] (1000, 5, 2014/10/09) */ This charge is a prior owner's trash violation that was being disputed during the time of closingThe prior owner was advised on 08/31/to send in a written disputeThe fine remained on the account and was supposed to be paid at closing and was not paidThe $fine was debited from the new owner's account on 11/21/11, as he is on Auto debitWe will process a refund for the consumer in the amount of $