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Life Financial Partners Inc

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Life Financial Partners Inc Reviews (4)

Attached please find a Release from Liability" that Mr*** completed prior to my agency agreeing to provide any transportation in his personal vehicleThe document speaks for itself There was no accident and the van is in working condition.When Mr*** notified my agency of a door
malfunction, I forwarded a check in the amount ot $to put toward his deductable or to use toward repairing the door I did this in good faith and to assist Mr*** in getting this door working.Mr*** has cashed the check.Mr*** has inflated the damages to his van when in fact there was no accident I will attache a copy of the estimate to repair all of the issues with Mr***s vanOnly one item of which is in regard to a "bent" item on the door The cost is much less than the $that I have already given Mr*** The other issues with the door are "worn" parts.Mr*** cancelled services with my agency on Friday, September 30th and I notified the WBC (Worker Compensation Board) of Canada of his cancellation This is the payor to my agecncy.As you can see, Mr*** has inflated the time as it had not been a week before this complaint.Mr*** had threatened to give bad reviews and make complaints against my agency if I do not pay the cost for his van, The van is operational and the door is functioning manually.Please review the signed release and take into consideration the $I donated toward a resolutionI will forward a copy of the estimate for repairs as well as this statement.Sarah G***

It is obvious that this client believes that she did not receive the service that she expected. Although I do not agree with the allegations, in the interest of doing good business, I will refund the client the amount she feels she is dueI will need a mailing address for delivery of a check in the amount she is claiming.I feel that she should have to acknowledge in some way that I and my agency settled this dispute with her to her satisfaction. Sarah G***

I have attached the documents relating to this complaint.  As you will see, Ms. [redacted] signed the "Temporary Service Agreement" and returned it to us prior to the service date.  She adjusted the time and we did as well in order to accommodate her need.  The actual time the...

caregiver was with the client is documented on the invoice as 9:24AM to 2:12PM.  Please refer to the service agreement regarding the agreed upon rates and mileage charge.The caregiver stated that she also went and got a meal at [redacted]s for the client at her request.  The client has admitted to being sedated and may not be aware of the time but the caregiver called and reported when she was leaving the client at her hotel room and it was as documented.I received no call or complaint regarding the shift until after the client was charged the agreed upon rate. The service date was December 17th and I did not charge the client until December 20th.Please refer to the attached documents for reference.  I regret that the client feels that she did not receive the service she was charged for but I have already won the case with the financial institution and the caregiver has been paid for the shift in question.  I tried several times to explain the charges and the agreement to the client with no result.

The company's response is ABSOLUTELY FALSE. "Crystal" dropped me off at the surgery center close to 10 A.M. and LEFT. Staff from the surgery center CALLED Crystal to come pick me up several hours later, therefore, HOW could she have been "with me"? Staff from the surgery center are willing to testify under oath, if necessary, to attest that Crystal dropped me off at the surgery center and was not with me. The company's invoice can state whatever, it is whether or not caregiver services were actually provided, and THEY WERE NOT PROVIDED. I have witnesses to corroborate this. The [redacted]'s meal claim is absolutely false and ridiculous. If true, where are the receipts for said [redacted]'s meal?? Besides, I was not supposed to have ANY meals, especially heavy "[redacted]'s" type meals right after my surgery, to avoid possible nausea. To have provided such meals would have constituted sheer negligence on the CAREGIVER'S/Touching Hearts' part. I was indeed sedated, but not completely blacked out either, and I am well aware that Crystal left, and never provided the caregiver services I PAID FOR. If Crystal took it upon herself to leave, and give a false report to this company "TOUCHING HEARTS" , that is entirely a management problem. I AM REPORTING THAT SERVICE I PAID FOR WERE NOT PROVIDED AS AGREED, and there is much proof and witnesses to attest to this fact.  Finally, I will be escalating this complaint as far as possible. If that means small claims litigation, so be it. It is unacceptable that an employee or a company can make up hours of services NOT PROVIDED just for a mere $104, risking reputation, and even possibly a lawsuit for neglect due to being left alone, and in case I had fallen and gotten hurt. This is exactly why I hired this company in the first place, TO PROVIDE CARE AFTER SURGERY, not to "run errands"  or to make up stories about providing services that were NEVER provided.

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