Life Fitness

Mr [redacted] - We apologize for the inconvenience you've experienced through this processWe are continually striving to provide our customers with positive experiences and your feedback helps us correct any issues that need to be addressedAccording to [redacted] delivery number [redacted] your part was delivered today, Friday, SeptWe have waived the shipping fee on your item and will also be crediting your account for the cost of the partYour credit for the part will appear in your account in approximately 7-days, according to your refund banks policy Again, we apologize for the inconvenienceThank you for your patience[redacted]

Complaint: [redacted] I am rejecting this response because: It is Friday September 23, 2016, about 8:p.mI still have not received my order that was promised to be delivered by nowI'm not surprised, this company has made and broken several promises since June 24, when I made the order Sincerely, [redacted] ***

We appreciate Mr [redacted] feedback, and the opportunity to correct his experience with usWe dispatched a technician to Mr [redacted] home on May 18, and fixed the malfunction on his equipment at no charge

***,? ? Per your discussion with our sales rep on Thursday, your order was shipped to you overnight at no additional cost to youWe're sorry for the previous inconvenience and thank you for your patiencePlease let us know of any further questions.?

***, Per your discussion with our sales rep on Thursday, your order was shipped to you overnight at no additional cost to youWe're sorry for the previous inconvenience and thank you for your patiencePlease let us know of any further questions

[redacted],? ? Per your discussion with our sales rep on Thursday, your order was shipped to you overnight at no additional cost to youWe're sorry for the previous inconvenience and thank you for your patiencePlease let us know of any further questions.?

Complaint: [redacted]
I am
rejecting this response because: It is Friday September 23, 2016, about 8:p.mI still have not received my order that was promised to be delivered by nowI'm not surprised, this company has made and broken several promises since June 24, when I made the order.?
Sincerely,
[redacted]

We appreciate Mr*** feedback, and the opportunity to correct his experience with usWe dispatched a technician to Mr*** home on May 18, and fixed the malfunction on his equipment at no charge

Mr[redacted] - We apologize for the inconvenience you've experienced through this processWe are continually striving to provide our customers with positive experiences and your feedback helps us correct any issues that need to be addressedAccording to [redacted] delivery number [redacted] your part was delivered today, Friday, SeptWe have waived the shipping fee on your item and will also be crediting your account for the cost of the partYour credit for the part will appear in your account in approximately 7-days, according to your refund banks policy.? Again, we apologize for the inconvenienceThank you for your patience.[redacted]

Mr. [redacted] - We apologize for the inconvenience you've experienced through this process. We are continually striving to provide our customers with positive experiences and your feedback helps us correct any issues that need to be addressed. According to [redacted] delivery number [redacted] your part was delivered today, Friday, Sept. 30. We have waived the shipping fee on your item and will also be crediting your account for the cost of the part. Your credit for the part will appear in your account in approximately 7-14 days, according to your refund banks policy.  Again, we apologize for the inconvenience. Thank you for your patience.[redacted]

Initial Business Response /* (1000, 5, 2015/07/21) */
Per the customer's request, he will receive a full refund and his order has been cancelled. His credit is currently being processed. The customer received a voicemail and an email on July 16 in an attempt to notify him of this.
Initial...

Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Interesting that I'd receive a voicemail and email on July 16 for a refund credit that on the 21st is "currently being processed". As it stands LifeFitness's credibility and sincerity is suspect insofar as it's now the 28th and I have yet to see a credit hit my account. Spoke with a LifeFitness salesperson today (July 28th) and was told that I'd receive a return call from someone in their Credit & Finance office. I believe I've given LifeFitness more than ample time to square this away and will be contacting my credit card company to see what recourse I have with them.
Final Business Response /* (4000, 9, 2015/07/29) */
Per a conversation with the customer on July 28, the full refund credit has been processed to his account. It will take 5-7 business days for the refund to be reflected in his account.

Complaint: [redacted]
I am...

rejecting this response because: It is Friday September 23, 2016, about 8:00 p.m. I still have not received my order that was promised to be delivered by now. I'm not surprised, this company has made and broken several promises since June 24, 2016 when I made the order. 
Sincerely,
[redacted]

[redacted],  Per your discussion with our sales rep on Thursday, your order was shipped to you overnight at no additional cost to you. We're sorry for the previous inconvenience and thank you for your patience. Please let us know of any further questions.