Life Journeys

Date Sent: 3/3/12:00:AM*** *** made a reservation online for the Hungry Girl cruise on September 13/14, She registered for a VC Balcony cabinShe indicated that she wanted to approve the cabin before she accepted itOur employee, *** ***, contacted her before she charged her credit card for the deposit of $on 9/14/The screen shots below show the record of ***'s online registration and also how no change was made to her cabin once it was booked on 9/14(cabins *** and *** are next door to each other)Any time and date differences are due to the difference in time zones and what time zone is recorded in each module of the reservation system.We provide a deck plan of the ship that shows the location of all the cabins, both on our website and in the confirmation email that is sent once the deposit is madeAll the VC Balcony cabins are located in the following locations, per the deck plan: deck at the back of the ship, deck at the front and back of the ship, deck at the front and back of the ship, deck at the back of the ship*** did not indicate that she wanted a mid-ship cabin and at no time did we communicate to her that her VC cabin was located mid-shipA deck plan can be found at the following URL: http://www.***.com/main/DeckPlans Full-action?ship=ed ***Communication with *** followed our process as outlined below: On Nov1, we sent an email via Constant Contact, reminding everyone about the final payment date happening on Nov7, On Nov22, we sent an email via Constant Contact, informing everyone that they were paid in full and what to expect in terms of continuing communicationOn Dec15, we sent our General preparation letter to all of our booked guestsOn the General Preparation letter we advise guests to complete their online check in with *** ***We list their booking number and cabin number on this letterPer Constant Contact *** received her General Preparation letter but never opened itTo ensure all of our guests had their online check in completed in a timely fashion, we resent the General Preparation email to any guest who we showed did not open their emailAn email was sent to *** *** at ***.com om January 10, from ***COlifejourneys.netOn January 19, *** was again sent her General Preparation email from ***dlifejourneys.net as she contacted our office assistant, *** Glass via email advising she never got the general preparation email*** also sent her a separate email with the information and attachments.*** then asked questions about immunizations, about her travel documents and her inability to print her boarding passAll of this information was provided to *** quickly via email.On Jan27, *** sent an email to *** Glifejourneys.net however, *** had already left the office for the cruise event in Ft LauderdaleOur Office Manager *** *** replied to the two emails sent by *** with the information she requested about the pier and parking (see various Emails 3-7).On Jan28, 2017, the day of sailing, *** *** met *** at the sail away party at the Crow's Nest*** greeted her and asked if everything was going okay since they had communicated quite a bit and *** had a lot of questions*** said she was doing fineAgain, nothing was said about issues with her cabin*** never knew there was an issue until she returned back home from theCLSe.On Monday, Jan30, 2017, *** Glass had an email in her inbox that was sent on Saturday Jan, (see Email 1)In it *** complained about her cabinSince she was on the ship with our group, we did not reply to the email as she had the ability to talk to our staff directly while on the ship.During the week of the cruise, we talked to our staff onboard the ship and they reported no problems with any of our guests.On Monday, Feb6, two days after the sailing ended, *** Glass had an email in her inbox which arrived on Saturday, Feb(see Email2)It appears that it was written on 1/but not sent until 2/4, apparently when ***'s phone was turned back on when the ship returned to Florida.We had a staff meeting and reviewed the emailsIn light of the fact that we did not hear from *** about any problem while onboard the ship, we figured she must have been okay*** did report meeting *** at the Sail Away party, and *** does confirm that she went to that party on the first day as the ship was leaving port

I did talk to *** yesterday in your office and we are working on getting you a response to this complaint We need to back our response up with feedback from the cruise ship that she was on This response will be sent you by next week.We take these kind of complaints very seriously
since we have never received one before in all the years we have been doing large group events on ships and resorts There is quite of bit of information that the customer has fabricated and has no truth to it, and those will be pointed out in our response This customer has never contacted us with any complaint directly or advised our representatives that were sailing with this group during the cruise, which we find strange Thank you and look for our response ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards,*** *** They made no mention of the *** G conversationThe *** conversation was only about confirming reservationsAt that point I had already been assured by *** g of the forward cabin and how great her sick gramma felt wonderful on the ship and my ceiling to floor plexi glass viewsI never questioned *** or go into detailI have the Email from her So they are completely skipping the *** *** ordeal to cover their as and protect their greatest con girlI also note they say I made it to the party before we lifted offI had already complained over the phone to the ships customer serviceSo I ask you if they knew I was at the partyHow could they not know my absenceThey are liars andcon artistI will make sure every site hears about their unscrupulous practiceI want a refund for the programI was denied Like I said, I had been on cruises before and never treated like this group treated meI want other travelers to knowI did not speak to them because I was sick and every time I asked customer service about them they were away from the deskThey knew about my situation they just did not care

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards,*** *** They made no mention of the *** G conversationThe *** conversation was only about confirming reservationsAt that point I had already been assured by *** g of the forward cabin and how great her sick gramma felt wonderful on the ship and my ceiling to floor plexi glass viewsI never questioned *** or go into detailI have the Email from her So they are completely skipping the *** *** ordeal to cover their as and protect their greatest con girlI also note they say I made it to the party before we lifted offI had already complained over the phone to the ships customer serviceSo I ask you if they knew I was at the partyHow could they not know my absenceThey are liars andcon artistI will make sure every site hears about their unscrupulous practiceI want a refund for the programI was denied Like I said, I had been on cruises before and never treated like this group treated meI want other travelers to knowI did not speak to them because I was sick and every time I asked customer service about them they were away from the deskThey knew about my situation they just did not care.

I did talk to *** yesterday in your office and we are working on getting you a response to this complaint We need to back our response up with feedback from the cruise ship that she was on This response will be sent you by next week.We take these kind of complaints very seriously
since we have never received one before in all the years we have been doing large group events on ships and resorts There is quite of bit of information that the customer has fabricated and has no truth to it, and those will be pointed out in our response This customer has never contacted us with any complaint directly or advised our representatives that were sailing with this group during the cruise, which we find strange Thank you and look for our response ***

Date Sent: 3/3/12:00:AM*** *** made a reservation online for the Hungry Girl cruise on September 13/14, She registered for a VC Balcony cabinShe indicated that she wanted to approve the cabin before she accepted itOur employee, *** ***, contacted her before she charged her credit card for the deposit of $on 9/14/The screen shots below show the record of ***'s online registration and also how no change was made to her cabin once it was booked on 9/14(cabins *** and *** are next door to each other)Any time and date differences are due to the difference in time zones and what time zone is recorded in each module of the reservation system.We provide a deck plan of the ship that shows the location of all the cabins, both on our website and in the confirmation email that is sent once the deposit is madeAll the VC Balcony cabins are located in the following locations, per the deck plan: deck at the back of the ship, deck at the front and back of the ship, deck at the front and back of the ship, deck at the back of the ship*** did not indicate that she wanted a mid-ship cabin and at no time did we communicate to her that her VC cabin was located mid-shipA deck plan can be found at the following URL: http://www.***.com/main/DeckPlans Full-action?ship=ed ***Communication with *** followed our process as outlined below: On Nov1, we sent an email via Constant Contact, reminding everyone about the final payment date happening on Nov7, On Nov22, we sent an email via Constant Contact, informing everyone that they were paid in full and what to expect in terms of continuing communicationOn Dec15, we sent our General preparation letter to all of our booked guestsOn the General Preparation letter we advise guests to complete their online check in with *** ***We list their booking number and cabin number on this letterPer Constant Contact *** received her General Preparation letter but never opened itTo ensure all of our guests had their online check in completed in a timely fashion, we resent the General Preparation email to any guest who we showed did not open their emailAn email was sent to *** *** at ***.com om January 10, from ***COlifejourneys.netOn January 19, *** was again sent her General Preparation email from ***dlifejourneys.net as she contacted our office assistant, *** Glass via email advising she never got the general preparation email*** also sent her a separate email with the information and attachments.*** then asked questions about immunizations, about her travel documents and her inability to print her boarding passAll of this information was provided to *** quickly via email.On Jan27, *** sent an email to *** Glifejourneys.net however, *** had already left the office for the cruise event in Ft LauderdaleOur Office Manager *** *** replied to the two emails sent by *** with the information she requested about the pier and parking (see various Emails 3-7).On Jan28, 2017, the day of sailing, *** *** met *** at the sail away party at the Crow's Nest*** greeted her and asked if everything was going okay since they had communicated quite a bit and *** had a lot of questions*** said she was doing fineAgain, nothing was said about issues with her cabin*** never knew there was an issue until she returned back home from theCLSe.On Monday, Jan30, 2017, *** Glass had an email in her inbox that was sent on Saturday Jan, (see Email 1)In it *** complained about her cabinSince she was on the ship with our group, we did not reply to the email as she had the ability to talk to our staff directly while on the ship.During the week of the cruise, we talked to our staff onboard the ship and they reported no problems with any of our guests.On Monday, Feb6, two days after the sailing ended, *** Glass had an email in her inbox which arrived on Saturday, Feb(see Email2)It appears that it was written on 1/but not sent until 2/4, apparently when ***'s phone was turned back on when the ship returned to Florida.We had a staff meeting and reviewed the emailsIn light of the fact that we did not hear from *** about any problem while onboard the ship, we figured she must have been okay*** did report meeting *** at the Sail Away party, and *** does confirm that she went to that party on the first day as the ship was leaving port