Life Support Mental Health Community Support Services, LLC

Hello,When we posted this event, we noted that the rules would be PSP modified After the event was posted and advertised the PSP went into nonexistence and another group, the [redacted] took their spot in the form of event/competitions and tournaments The [redacted] finals will be in weeks at a close paintball place in KY We used the exact layout that many of the teams who played our tournament this weekend will be playing at the event in KY The [redacted] has changed the official rules to BPS (balls per second) instead of the PSP b.p.s On the poster we noted PSP modified rules, if you look at the PSP rules website (http://pspevents.com/rules/) and note page section as well as - as well as the chart listed you'll note that even in PSP race to or events, the rate of fire at b.p.s would incur an major penalty The head ref did not arbitrarily change the rate of fire but rather aligned with the [redacted] standards because of the dissolution of the PSP Mr [redacted] (or the captain of his team) was informed of the rule change prior to the first point being played at the captains meeting He could have withdrawn from the tournament any time prior to the first play He chose not to Also the entry fee was $per team of players so the max amount that Mr [redacted] was required to pay was $ Mr [redacted] did express concern to the head ref who announced the rule change He did not express that he was greatly opposed to the rule change, that he has stayed away from these types of events, he chose to play the event, he did not leave upon disagreement of rule change, and only after the event ended did he choose to address the issue through the Revdex.com instead of dealing with the problem the day of the event, and therefore we believe he is not entitled to any refunds at all[redacted] , managerPaintball Country

I am attaching several pieces of evidence to support my claim.The first item (titled "PBC Advertisement1.jpg") is a screen capture of the information that is presented on the online preregistration page, located at: http://onlinestore.paintballcountryohio.com/products/paintball-country-3man-team...⇄ information in question is located at the bottom of the image of the flyer on the left side of the page You'll note that the event date on this flyer is incorrect (Aug16).The second item is a .pdf (titled "PBC Adversitement2.pdf) which can be found by clicking on the link titled "Sept- Paintball Country 2nd Annual man tourney" on the Events page of Paintball Country's website, which is located at: http://www.paintballcountryohio.com/events.htmlAgain, the information in question is located at the bottom of the image of the flyer Please also note that the event date has been corrected on this flyer, however all of the information that was contained in the blue portion of the flyer has been removed except the three statements along the bottom "PSP Modified Rules" "BPS" "team max"It is obvious that Paintball Country reviewed and edited some information on this flyer between the time when the tournament was first advertised and when the event actually occurred, yet they did not correct the statement regarding the rate of fire In the best case scenario, Paintball Country is simply guilty of negligence in regards to their duties as an event promoter by allowing incorrect information to be published about the event and making no effort to correct the mistake or communicate changes to pre-registered participants In the worst case scenario they intentionally advertised an event with information with the goal of increasing interest in the event.Sincerely,- [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe advertisements for this event clearly state: PSP Modified Rules, bps, teams max “PSP Modified Rules” is a pretty broad qualification and could certainly mean anything – but the advertisement clearly states that a bps cap was to be enforced A bps cap would constitute a modification of the PSP rules By their own advertisement, Paintball Country could have changed any other aspect of the game as long as they honored their obligation to use a bps cap The advertisement makes no mention of the [redacted] and the event was not associated with the [redacted] in any way other than having some overlap of participants Without being privy to the business discussions of Paintball Country a potential participant has no reason to think that they would be aligning this event to the ***, and as such I maintain that this change was made arbitrarily I also find it interesting that Paintball Country willingly admits to changing aspects of this event to benefit certain teams We were not informed of the rule change until the captains meeting that was approximately ½ hr before the start of play My team and I had already paid our entry, traveled to the venue, donned all our gear and bought and podded paint for the event Considering that the PSP dissolved several months ago Paintball Country has had ample time to correct the advertisements to note the change in rules but chose not to, be it due to simple negligence or willful deception When the captains meeting was called the change was announced without allowing any input or discussion from the teams I most certainly did notify both the Head Ref and a gentlemen who identified himself as the event organizer that I was not happy with the rule changes, going so far as to inform them that I wouldn’t have been at the event if the advertisements had stated a 10.5bps cap The Head Ref knows me personally and was well aware of my position on this matter even before the change was announced, and after I raised my concerns he then proceeded to belittle me and mockingly suggest that he had only decided to make the change once he saw my name on the roster of competitors The gentlemen who identified himself as the event promoter denied all responsibility and stated that the decision was at the discretion of the head ref As has been noted this was not an individual competition, so simply leaving after the changes were announced was not an acceptable solution because I was not willing to abandon my teammates after I had already agreed to play with them Personally, I believe people should follow through on their obligations, so I did Based on the attitude and behavior displayed by the Head Ref during the captains meeting I also knew that even if was able to get the rule change overturned, further pressing the issue would have only served to color my team in the eyes of the referees and would make fair calls unlikely for the rest of the dayPaintball Country placed me into a lose-lose situation through their advertising and the unprofessionalism I experienced from their employees made it clear to me that my only recourse was through 3rd parties Regarding the $entry fee it should be noted that the entire fee was fully funded by my credit card, and considering that we paid our entry well over a week before the event it would have been trivial for Paintball Country to contact us ahead of time to inform us of the rule changes, instead Paintball Country waited until they had us at the venue and had our money for paint As such, I maintain that my teammates are also victims of this bait-and-switch as they wouldn’t have been able to roster a full team without me, and thus they are also entitled to a refund Regards, [redacted] ***

I am attaching several pieces of evidence to support my claim.The first item (titled "PBC Advertisement1.jpg") is a screen capture of the information that is presented on the online preregistration page, located at:  http://onlinestore.paintballcountryohio.com/products/paintball-country-3man-te...⇄ information in question is located at the bottom of the image of the flyer on the left side of the page.  You'll note that the event date on this flyer is incorrect (Aug. 16).The second item is a .pdf (titled "PBC Adversitement2.pdf) which can be found by clicking on the link titled "Sept. 6 - Paintball Country 2nd Annual 3 man tourney" on the Events page of Paintball Country's website, which is located at:  http://www.paintballcountryohio.com/events.htmlAgain, the information in question is located at the bottom of the image of the flyer.  Please also note that the event date has been corrected on this flyer, however all of the information that was contained in the blue portion of the flyer has been removed except the three statements along the bottom border:  "PSP Modified Rules"  "12.5 BPS" "16 team max"It is obvious that Paintball Country reviewed and edited some information on this flyer between the time when the tournament was first advertised and when the event actually occurred, yet they did not correct the statement regarding the rate of fire.  In the best case scenario, Paintball Country is simply guilty of negligence in regards to their duties as an event promoter by allowing incorrect information to be published about the event and making no effort to correct the mistake or communicate changes to pre-registered participants.  In the worst case scenario they intentionally advertised an event with false information with the goal of increasing interest in the event.Sincerely,-[redacted]

Hello,When we posted this event, we noted that the rules would be PSP modified.  After the event was posted and advertised the PSP went into nonexistence and another group, the [redacted] took their spot in the form of event/competitions and tournaments.  The [redacted] finals will be in 2 weeks at a...

close paintball place in KY.  We used the exact layout that many of the teams who played our tournament this weekend will be playing at the event in KY.  The [redacted] has changed the official rules to 10.5 BPS (balls per second) instead of the PSP 12.5 b.p.s.  On the poster we noted PSP modified rules,  if you look at the PSP rules website (http://pspevents.com/rules/) and note page 8 section 5.3.6.4 as well as 5.3.6.4.1 - 5.3.6.4.5 as well as the chart listed 5.3.6.5 you'll note that even in PSP race to 4 or 5 events, the rate of fire at 12.5 b.p.s would incur an major penalty.  The head ref did not arbitrarily change the rate of fire but rather aligned with the [redacted] standards because of the dissolution of the PSP.   Mr [redacted] (or the captain of his team) was informed of the rule change prior to the first point being played at the captains meeting.  He could have withdrawn from the tournament any time prior to the first play.  He chose not to.  Also the entry fee was $75 per team of 3 players so the max amount that Mr. [redacted] was required to pay was $25.  Mr. [redacted] did express concern to the head ref who announced the rule change.  He did not express that he was greatly opposed to the rule change, that he has stayed away from these types of events, he chose to play the event, he did not leave upon disagreement of rule change, and only after the event ended did he choose to address the issue through the Revdex.com instead of dealing with the problem the day of the event,  and therefore we believe he is not entitled to any refunds at all.[redacted], managerPaintball Country

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The advertisements for this event clearly
state:  PSP Modified Rules, 12.5 bps, 16
teams max.  “PSP Modified Rules” is a
pretty broad qualification and could certainly mean anything – but the
advertisement clearly states that a 12.5 bps cap was to be enforced.  A 12.5 bps cap would constitute a modification
of the PSP rules.  By their own
advertisement, Paintball Country could have changed any other aspect of the
game as long as they honored their obligation to use a 12.5 bps cap.
The advertisement makes no mention of the
[redacted] and the event was not associated with the [redacted] in any way other than
having some overlap of participants.  Without
being privy to the business discussions of Paintball Country a potential participant has no reason
to think that they would be aligning this event to the [redacted], and as such I
maintain that this change was made arbitrarily. 
I also find it interesting that Paintball Country willingly admits to changing aspects
of this event to benefit certain teams.
We were not informed of the rule change until
the captains meeting that was approximately ½ hr before the start of play.  My team and I had already paid our entry,
traveled to the venue, donned all our gear and bought and podded paint for the
event.  Considering that the PSP
dissolved several months ago Paintball Country has had ample time to correct the
advertisements to note the change in rules but chose not to, be it due to
simple negligence or willful deception.
When the captains meeting was called the
change was announced without allowing any input or discussion from the
teams.  I most certainly did notify both
the Head Ref and a gentlemen who identified himself as
the event organizer that I was not happy with the rule changes, going so far as
to inform them that I wouldn’t have been at the event if the advertisements had
stated a 10.5bps cap.  The Head Ref knows me personally and was
well aware of my position on this matter even before the change was announced,
and after I raised my concerns he then proceeded to belittle me and
mockingly suggest that he had only decided to make the change once he saw my
name on the roster of competitors.  The
gentlemen who identified himself as the event promoter denied all
responsibility and stated that the decision was at the discretion of the head
ref.
As has been noted this was not an individual
competition, so simply leaving after the changes were announced was not an
acceptable solution because I was not willing to abandon my teammates after I
had already agreed to play with them. 
Personally, I believe people should follow through on their obligations,
so I did.  Based on the attitude and
behavior displayed by the Head Ref during the captains meeting I also knew that even
if was able to get the rule change overturned, further pressing the issue would
have only served to color my team in the eyes of the referees and would make
fair calls unlikely for the rest of the day. Paintball Country placed me into a lose-lose
situation through their false advertising and the unprofessionalism I
experienced from their employees made it clear to me that my only recourse was
through 3rd parties.
Regarding the $75 entry fee it should be noted that
the entire fee was fully funded by my credit card, and considering that we paid
our entry well over a week before the event it would have been trivial for
Paintball Country to contact us ahead of time to inform us of the rule changes,
instead Paintball Country waited until they had us at the venue and had our
money for paint.  As such, I maintain
that my teammates are also victims of this bait-and-switch as they wouldn’t
have been able to roster a full team without me, and thus they are also
entitled to a refund.
Regards,
[redacted]