[redacted]Document Attached[redacted]
The business has stated to both you and to the Attorney General that I contacted you before calling them. I wanted you to see the type/integrity of who I am talking too. If someone lies about a small thing I find they lie about a lot. My phone records show that I talked to their shop on both the 4th and the 5th. You will see on the 5th there were two calls. The first was an immediate disconnect after they picked up. They couldn't have even known it was me I don't think. The second I was hung up on by [redacted]. They state that they asked me to bring my vehicle in and yet if they had actually talked to me and not hung up they would know I had to tow it home. I had no way to bring to them without incurring even more expenses. I want to do everything I can to show you the truth. I also have a voicemail from [redacted] at the tire shop stating they will offer me an oil change. I can forward that to an email if you would like. I have sent that to the attorney general and am happy to send to you. If you really do research into this you will also see that the length of service being two weeks is actually the time it takes for this type of problem to happen. It is noted all over the internet and with every tire shop I have talked to they have stated they have heard of it other than Ava Tire. It makes me nervous a tire shop works on vehicles without knowing something so common. Also, if it would help I can send in letters from other clients who have gone to this shop and had similar responses to their experiences. I promise you I would never have filed a complaint if there was any way to resolve this any other way. They made a comment they don't make mistakes. That shows their rather superior attitude. Everyone makes mistakes. Its how we handle those mistakes that shows who we really are. Please let me know what you need from me. I am willing to provide you anything that you need. I do not want this to happen with anyone else. I hope if nothing else this shop has learned they need to properly secure lug nuts because next time it could even be worse. (Verizon Phone entries.pdf)
Contact Name and Title: [redacted], Owner
Contact Phone: [redacted]
Contact Email: [redacted]@yahoo.com
To whom this may concern,
We were not surprised to get this notice in the mail. [redacted] called and told us she had reported us before she gave us the opportunity to help her...
with the problem. She also had already posted the issue on [redacted] for the public to see and get in on. We are unsure why she even bothered reporting us to you guys because she has already done the damage. We asked [redacted] to bring the vehicle back here so that we could maybe figure out what happened to her vehicle. We had no way of knowing if it was our error or something that needed to be repaired on the vehicle itself that may have caused her this problem. However, she refused to bring it back here and did not give us an opportunity to help her. We have always put our customers' needs first and we take pride in our customer service. If there has ever been an issue with our services, we have resolved them appropriately but we do so in a peaceful manner. [redacted], however, was not willling to allow us to do this. There is quite a time lapse between her date of service (June 15 & July 4th) so we were not sure why or how it could have been our error but we were willing to find out. Our bottom line is, we were willing to help our customer but [redacted] refused it each time and instead set out to turn others away from patronizing our place of business. We have never made a mistake on any services provided to her here previously, yet she has been determined to harm our reputation. So, the damage is done. She is guilty of slander. We are sorry that this matter could not be handled more appropriately but we will not admit to something that she claims we did when she was not willing to bring her vehicle back or come and speak to us about it. We are a great tire shop and we strive to do our best.
[redacted]Document Attached[redacted]
The business has stated to both you and to the Attorney General that I contacted you before calling them. I wanted you to see the type/integrity of who I am talking too. If someone lies about a small thing I find they lie about a lot. My phone records show that I talked to their shop on both the 4th and the 5th. You will see on the 5th there were two calls. The first was an immediate disconnect after they picked up. They couldn't have even known it was me I don't think. The second I was hung up on by [redacted]. They state that they asked me to bring my vehicle in and yet if they had actually talked to me and not hung up they would know I had to tow it home. I had no way to bring to them without incurring even more expenses. I want to do everything I can to show you the truth. I also have a voicemail from [redacted] at the tire shop stating they will offer me an oil change. I can forward that to an email if you would like. I have sent that to the attorney general and am happy to send to you. If you really do research into this you will also see that the length of service being two weeks is actually the time it takes for this type of problem to happen. It is noted all over the internet and with every tire shop I have talked to they have stated they have heard of it other than Ava Tire. It makes me nervous a tire shop works on vehicles without knowing something so common. Also, if it would help I can send in letters from other clients who have gone to this shop and had similar responses to their experiences. I promise you I would never have filed a complaint if there was any way to resolve this any other way. They made a comment they don't make mistakes. That shows their rather superior attitude. Everyone makes mistakes. Its how we handle those mistakes that shows who we really are. Please let me know what you need from me. I am willing to provide you anything that you need. I do not want this to happen with anyone else. I hope if nothing else this shop has learned they need to properly secure lug nuts because next time it could even be worse. (Verizon Phone entries.pdf)
Contact Name and Title: [redacted], Owner
Contact Phone: [redacted]
Contact Email: [redacted]@yahoo.com
To whom this may concern,
We were not surprised to get this notice in the mail. [redacted] called and told us she had reported us before she gave us the opportunity to help her...
with the problem. She also had already posted the issue on [redacted] for the public to see and get in on. We are unsure why she even bothered reporting us to you guys because she has already done the damage. We asked [redacted] to bring the vehicle back here so that we could maybe figure out what happened to her vehicle. We had no way of knowing if it was our error or something that needed to be repaired on the vehicle itself that may have caused her this problem. However, she refused to bring it back here and did not give us an opportunity to help her. We have always put our customers' needs first and we take pride in our customer service. If there has ever been an issue with our services, we have resolved them appropriately but we do so in a peaceful manner. [redacted], however, was not willling to allow us to do this. There is quite a time lapse between her date of service (June 15 & July 4th) so we were not sure why or how it could have been our error but we were willing to find out. Our bottom line is, we were willing to help our customer but [redacted] refused it each time and instead set out to turn others away from patronizing our place of business. We have never made a mistake on any services provided to her here previously, yet she has been determined to harm our reputation. So, the damage is done. She is guilty of slander. We are sorry that this matter could not be handled more appropriately but we will not admit to something that she claims we did when she was not willing to bring her vehicle back or come and speak to us about it. We are a great tire shop and we strive to do our best.