Life Uniform & Shoe Shop

Can you please provide more info this customer isn't in my systemWe are aamco mesa

To whom it may concern,MrsM [redacted] 's chrysler minivan came into our shop with axle seal leaks We replaced both axle seals, which would normally be an easy fix Unfortunately on this vehicle, the passenger side axle leak didn't get fixed on the first attempt On the second visit to our shop we confirmed that the passenger side was indeed still leaking.We also noticed that someone had replaced both axles prior to us working on the vehicle for the first time Replacement axles can have a huge impact on whether or not an axle seal will seal properly.Things like vibration, surface imperfections, machining of seal surface, and retaining clip are a few examples of things that can cause an axle seal to not seal properly MrsM [redacted] was made aware of this, and she was informed that if the axle seal continued to leak she will need to return to whoever replaced her axles and get the passenger side warrantied out The axle seal did leak again, but the M [redacted] s are unwilling to follow our recommendation They just want moneyThe vehicle was damaged when it arrived here Not only did we document it on their diagnostic form, we also rewound our video tapes to the time the vehicle was brought into the shop and the video shows that it clearly was already damaged prior to us working on it.Unfortunately, they parked the vehicle off of our property when they dropped it off, so I cannot see in our surveillance system whether or not it was damaged prior to dropping it off I suppose it's possible that someone from one of the other businesses in the general vicinity could've hit the van, but we will never know because they parked it in front of someone else's business outside of the viewing area of our surveillance systemThe damage has nothing to do with this claim We have already established thru our video that the damage did not happen as a result of our negligence So that leaves the repeat leak The axle seal is under warranty The M [redacted] s have not even brought the vehicle back so we can confirm that it is even still leaking They just want money If they bring the vehicle back so we can confirm it, we can either fix it here, or they can bring it to one of our other locations to be repaired under warrantyIf they do return to get the leak fixed, we will need proof that the passenger side axle has been replaced before we put another seal in.We cannot continue replacing seals for free when a customer ignores our recommendationsThe original seal leaked after axle replacement(at a different shop) The first seal that we installed leaked, and the second replacement seal is also leaking It doesn't take a specialist to determine that something else is causing the leak.Thank You,Ron K [redacted] Manager, AAMCO Surprise

We did rebuild the transmission in this Buick Lucerne back in November of last year By the customer's own admission, this was a vehicle purchased at auction The transmission had numerous problems that were documented on the original free check(see attached) These problems were including, but not limited to, numerous trouble codes stored in the computer The transmission had internal mechanical damage prior to arriving here, causing it to slip, bang, fall out of gear completely, and turn on the check engine lightThe transmission was rebuilt to manufacturer's specs, but we noticed that one of the prior codes had returned: P [redacted] (pressure switch anomaly) I warned [redacted] that we would have to keep an eye on this because it seemed to be a very intermittent problem that could be difficult to diagnose because of the intermittent nature of the issue She agreed to take the car and drive it for the days and return for a follow up check The light came back on, she returned, but the problem had disappeared by the time she arrived Yes, the light was still on, but the vehicles computer will store a code for a pre-determined amount of time even if the problem is not there any more We drove the car NUMEROUS TIMES and couldn't recreate the conditions that were causing the code All of the original problems: Falling out of gear, slipping, banging, were fixed We admitted whole heartedly that there was a remaining issue that we needed to take care of, but she did not even try to understand that an intermittent problem can be one of the most difficult to diagnose This code P [redacted] can be caused by issues in the computer, wiring harness, and/or any connector in between It could even be the underlying cause that made the transmission fail in the first place She cannot seem to grasp this concept, and just wants us to fix it and FIX IT NOW She even asked me why we don't replace the computer and wiring harness on every transmission job?!?!

I don't understand how they can't find me in the system, when my name & info is in report, also I provided the phone number off off my invoice , so I don't see how there claiming to be AAMCO Mesa , either way
with the info I already provided they should be able to find in the system & that I paid just shy $for insufficient repairs

I am not concerned about the damage done to my car. I am concerned about the fact that I brought my car in three times to fix the axle seal and it still was not fixed. I should not have to pay for something that was not fixed. I took my car to another mechanic and he fixed everything. I took my car in three times and the damage was still not fixed and there is no reason that I should have to pay for something that was not fixed initially.

We did rebuild the transmission in this Buick Lucerne back in November of last year.  By the customer's own admission,  this was a vehicle purchased at auction.  The transmission had numerous problems that were documented on the original free check(see attached).  These problems were including,  but not limited to,  numerous trouble codes stored in the computer.  The transmission had internal mechanical damage prior to arriving here,  causing it to slip,  bang, fall out of gear completely,  and turn on the check engine lightThe transmission was rebuilt to manufacturer's specs,  but we noticed that one of the prior codes had returned: P[redacted] (pressure switch anomaly).  I warned [redacted] that we would have to keep an eye on this because it seemed to be a very intermittent problem that could be difficult to diagnose because of the intermittent nature of the issue.  She agreed to take the car and drive it for the 10 days and return for a follow up check.  The light came back on,  she returned,  but the problem had disappeared by the time she arrived.  Yes,  the light was still on,  but the vehicles computer will store a code for a pre-determined amount of time even if the problem is not there any more.  We drove the car NUMEROUS TIMES and couldn't recreate the conditions that were causing the code.  All of the original problems: Falling out of gear,  slipping,  banging,  were fixed.  We admitted whole heartedly that there was a remaining issue that we needed to take care of,  but she did not even try to understand that an intermittent problem can be one of the most difficult to diagnose.  This code P[redacted] can be caused by issues in the computer,  wiring harness,  and/or any connector in between.  It could even be the underlying cause that made the transmission fail in the first place.  She cannot seem to grasp this concept,  and just wants us to fix it and FIX IT NOW.  She even asked me why we don't replace the computer and wiring harness on every transmission job?!?!

To respond to [redacted] complaint. We had the customer come back in on 2/17/17 and completely rebuilt his transmission to the customers satisfaction at a low discounted cost due to him being out of warranty by 34,707 miles. We also extended his warranty. The customer is now 100%completely...

satisfied.

Can you please provide more info this customer isn't in my system. We are aamco mesa

To whom it may concern, We made an honest attempt to repair the axle seal leak on this van.  We stand behind our work 100%.  The customer's refusal to bring it back to an AAMCO facility for warranty work is making this more difficult than it has to be.  The customer was charged $145.48 to replace the axle seal in question.  We will refund this amount to the customer after they bring in a copy of the receipt showing that they paid someone else to fix it. Thank you,Ron K[redacted]Manager, AAMCO Surprise

To whom it may concern,Mrs. M[redacted]'s chrysler minivan came into our shop with axle seal leaks.  We replaced both axle seals,  which would normally be an easy fix.  Unfortunately on this vehicle,  the passenger side axle leak didn't get fixed on the first attempt.  On the...

second visit to our shop we confirmed that the passenger side was indeed still leaking.We also noticed that someone had replaced both axles prior to us working on the vehicle for the first time.  Replacement axles can have a huge impact on whether or not an axle seal will seal properly.Things like vibration,  surface imperfections,  machining of seal surface,  and retaining clip are a few examples of things that can cause an axle seal to not seal properly.  Mrs. M[redacted] was made aware of this,  and she was informed that if the axle seal continued to leak she will need to return to whoever replaced her axles and get the passenger side warrantied out.  The axle seal did leak again,  but the M[redacted]s are unwilling to follow our recommendation.  They just want money. The vehicle was damaged when it arrived here.  Not only did we document it on their diagnostic form,  we also rewound our video tapes to the time the vehicle was brought into the shop and the video shows that it clearly was already damaged prior to us working on it.Unfortunately,  they parked the vehicle off of our property when they dropped it off,  so I cannot see in our surveillance system whether or not it was damaged prior to dropping it off.  I suppose it's possible that someone from one of the other businesses in the general vicinity could've hit the van,  but we will never know because they parked it in front of someone else's business outside of the viewing area of our surveillance system. The damage has nothing to do with this claim.  We have already established thru our video that the damage did not happen as a result of our negligence.  So that leaves the repeat leak.  The axle seal is under warranty.  The M[redacted]s have not even brought the vehicle back so we can confirm that it is even still leaking.  They just want money.  If they bring the vehicle back so we can confirm it,  we can either fix it here,  or they can bring it to one of our other locations to be repaired under warranty. If they do return to get the leak fixed,  we will need proof that the passenger side axle has been replaced before we put another seal in.We cannot continue replacing seals for free when a customer ignores our recommendations. The original seal leaked after axle replacement(at a different shop).  The first seal that we installed leaked,  and the second replacement seal is also leaking.  It doesn't take a specialist to determine that something else is causing the leak.Thank You,Ron K[redacted]Manager,  AAMCO Surprise