I ordered this product and did not find it successful I called customer service after the day trial period and my account was charged $97+ dollars I asked the customer service representative if he could cancel my "subscription" so I would not be billed again and to not receive further shipments He offered me a 50% off lifetime discount if I chose to stay with this amazing product I politely declined He then offered me an 80% off lifetime discount I again politely refused stating that I could never use that product often enough to receive it every month He cancelled my account I then asked if I could get a refund for the $97+ dollars as I was only a few days past and would send back the unused product I had only used it a handful of times He told me that the company does not offer a refund for unused products I asked again if he would reconsider He emphatically told me that the company NEVER gives a refund for a used product only if the box was never opened I stated that there are many similar companies with the same type of product who offer full refunds for any unused amount of product Again, he refused I asked if he could speak to a manager or supervisor to discuss perhaps even a partial refund and he hung up on me I emailed customer service stating all of the above and have not heard back I am going to assume that I won't receive any type of refund and that this company is not very good at customer service Also, the product is not any more "magical" at removing wrinkles and fine lines than any other similar product on the market and certainly if they can offer an 80% lifetime discount, they are overcharging
I ordered this product and did not find it successful I called customer service after the day trial period and my account was charged $97+ dollars I asked the customer service representative if he could cancel my "subscription" so I would not be billed again and to not receive further shipments He offered me a 50% off lifetime discount if I chose to stay with this amazing product I politely declined He then offered me an 80% off lifetime discount I again politely refused stating that I could never use that product often enough to receive it every month He cancelled my account I then asked if I could get a refund for the $97+ dollars as I was only a few days past and would send back the unused product I had only used it a handful of times He told me that the company does not offer a refund for unused products I asked again if he would reconsider He emphatically told me that the company NEVER gives a refund for a used product only if the box was never opened I stated that there are many similar companies with the same type of product who offer full refunds for any unused amount of product Again, he refused I asked if he could speak to a manager or supervisor to discuss perhaps even a partial refund and he hung up on me I emailed customer service stating all of the above and have not heard back I am going to assume that I won't receive any type of refund and that this company is not very good at customer service Also, the product is not any more "magical" at removing wrinkles and fine lines than any other similar product on the market and certainly if they can offer an 80% lifetime discount, they are overcharging