Sent: Friday, January 05, 5:PMTo: drteamSubject: Response for Case # [redacted] Hello, Below you will find the response to complain case # [redacted] LifeEnergy is diligent on conducting a full investigation of all customer disputes In regards to Ms [redacted] she originally signed up with LifeEnergy on 4/6/over the phone and completed a third party verification, which is required for all sales that are conducted telephonically Ms [redacted] agreed to all the terms of the electric agreement LifeEnergy was never directly contacted to cancel services However, our systems received a drop transaction from her utility on 12/12/and we processed it immediately LifeEnergy has been billing Ms [redacted] from 4/11/– 12/11/ We received no previous desire to cancel even when the LifeEnergy logo was on her utility bill LifeEnergy sympathizes with her frustration and has waived any early termination fees LifeEnergy attempted to contact Ms [redacted] on 1/4/at 814-946-and the phone was disconnected LifeEnergy emailed Ms [redacted] as well on 1/4/at [redacted] to discuss the matter No response has been received LifeEnergy would like to offer a rate credit to her in the amount of $ The rate she was on with LifeEnergy was $ The rate her previous supplier, the utility, would have provided is $ As a courtesy, LifeEnergy is willing to reimburse the rate difference Below is the exact breakdown LifeEnergy has mailed the $check to her address at: [redacted] *** [redacted] *** If you need anything further, please let us know Thank you,Gio Giovanna ***Regulatory Affairs AnalystAn Affiliate of LS PowerLifeEnergy, LLCWLoop South, Suite 2010Houston, TX Direct: [redacted] g***@lifeenergy.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Saturday, April 07, 11:AMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #*** Dear Revdex.com administrator: The representatives of life energy, llc has told you a pile of steaming cow dung of liesNo, my daughter never said anything about "power of attorney." The crooked salesman said nothing about "switching" us away from our existing power company, *** *** He claims to be affiliated with *** *** The lying salesman misrepresented the relationship between his company and *** *** This dishonest sales rep pitched the story that he wanted to sign us onto a "program" that would give us "credits" with which to pay part of our bill. When my daughter called a few days ago, she learned from a service rep name Peril that since I, the customer, am on low income credit; the salesman should have never bothered touching my accountA very anti social girl name shackirah insisted on "taking over the call," as she puts it like a kindergardener, She not only refused to reason with us but continued to call my daughter's phones even after we told her to never call usIf we are to deal with someone from there, it would never be with herThe same girl continues to harass our phone lines. These customer service people are not only refusing to own up to employing a scam artist for a salesman but ratifying his behaviourIn fact, whoever from that company that is writing you is lying to you also. These life energy people do not even respect me enough to have called me by my title, Dr***These life energy people kept calling me "Mr." I have been a surgeon for decadesAfter saving so many lives, I deserve more than just to be called "Mr." and NO, THE SERVICE WAS NEVER AUTHORIZED. I demand to be refunded of every penny these crooks fleeced from me, to stop any more of the "services" that was again, NEVER AUTHORIZED, and for these crooks to stop harassing me. Best, DR***
Sent: Friday, January 05, 2018 5:05 PMTo: drteamSubject: Response for Case #[redacted] Hello, Below you will find the response to complain case # [redacted]. LifeEnergy is diligent on conducting a full investigation of all customer disputes. In regards to Ms....
[redacted] she originally signed up with LifeEnergy on 4/6/2017 over the phone and completed a third party verification, which is required for all sales that are conducted telephonically. Ms. [redacted] agreed to all the terms of the electric agreement. LifeEnergy was never directly contacted to cancel services. However, our systems received a drop transaction from her utility on 12/12/2017 and we processed it immediately. LifeEnergy has been billing Ms. [redacted] from 4/11/2017 – 12/11/2017. We received no previous desire to cancel even when the LifeEnergy logo was on her utility bill. LifeEnergy sympathizes with her frustration and has waived any early termination fees. LifeEnergy attempted to contact Ms. [redacted] on 1/4/2018 at 814-946-3340 and the phone was disconnected. LifeEnergy emailed Ms. [redacted] as well on 1/4/2018 at [redacted] to discuss the matter. No response has been received. LifeEnergy would like to offer a rate credit to her in the amount of $35.01. The rate she was on with LifeEnergy was $0.0774. The rate her previous supplier, the utility, would have provided is $0.06964. As a courtesy, LifeEnergy is willing to reimburse the rate difference. Below is the exact breakdown. LifeEnergy has mailed the $35.01 check to her address at: [redacted]. If you need anything further, please let us know. Thank you,Gio Giovanna [redacted]Regulatory Affairs AnalystAn Affiliate of LS PowerLifeEnergy, LLC2000 W. Loop South, Suite 2010Houston, TX 77027 Direct: [redacted]g[redacted]@lifeenergy.com
Sent: Friday, January 05, 5:PMTo: drteamSubject: Response for Case # [redacted] Hello, Below you will find the response to complain case # [redacted] LifeEnergy is diligent on conducting a full investigation of all customer disputes In regards to Ms [redacted] she originally signed up with LifeEnergy on 4/6/over the phone and completed a third party verification, which is required for all sales that are conducted telephonically Ms [redacted] agreed to all the terms of the electric agreement LifeEnergy was never directly contacted to cancel services However, our systems received a drop transaction from her utility on 12/12/and we processed it immediately LifeEnergy has been billing Ms [redacted] from 4/11/– 12/11/ We received no previous desire to cancel even when the LifeEnergy logo was on her utility bill LifeEnergy sympathizes with her frustration and has waived any early termination fees LifeEnergy attempted to contact Ms [redacted] on 1/4/at 814-946-and the phone was disconnected LifeEnergy emailed Ms [redacted] as well on 1/4/at [redacted] to discuss the matter No response has been received LifeEnergy would like to offer a rate credit to her in the amount of $ The rate she was on with LifeEnergy was $ The rate her previous supplier, the utility, would have provided is $ As a courtesy, LifeEnergy is willing to reimburse the rate difference Below is the exact breakdown LifeEnergy has mailed the $check to her address at: [redacted] *** [redacted] *** If you need anything further, please let us know Thank you,Gio Giovanna ***Regulatory Affairs AnalystAn Affiliate of LS PowerLifeEnergy, LLCWLoop South, Suite 2010Houston, TX Direct: [redacted] g***@lifeenergy.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Saturday, April 07, 11:AMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #*** Dear Revdex.com administrator: The representatives of life energy, llc has told you a pile of steaming cow dung of liesNo, my daughter never said anything about "power of attorney." The crooked salesman said nothing about "switching" us away from our existing power company, *** *** He claims to be affiliated with *** *** The lying salesman misrepresented the relationship between his company and *** *** This dishonest sales rep pitched the story that he wanted to sign us onto a "program" that would give us "credits" with which to pay part of our bill. When my daughter called a few days ago, she learned from a service rep name Peril that since I, the customer, am on low income credit; the salesman should have never bothered touching my accountA very anti social girl name shackirah insisted on "taking over the call," as she puts it like a kindergardener, She not only refused to reason with us but continued to call my daughter's phones even after we told her to never call usIf we are to deal with someone from there, it would never be with herThe same girl continues to harass our phone lines. These customer service people are not only refusing to own up to employing a scam artist for a salesman but ratifying his behaviourIn fact, whoever from that company that is writing you is lying to you also. These life energy people do not even respect me enough to have called me by my title, Dr***These life energy people kept calling me "Mr." I have been a surgeon for decadesAfter saving so many lives, I deserve more than just to be called "Mr." and NO, THE SERVICE WAS NEVER AUTHORIZED. I demand to be refunded of every penny these crooks fleeced from me, to stop any more of the "services" that was again, NEVER AUTHORIZED, and for these crooks to stop harassing me. Best, DR***
Sent: Friday, January 05, 2018 5:05 PMTo: drteamSubject: Response for Case #[redacted] Hello, Below you will find the response to complain case # [redacted]. LifeEnergy is diligent on conducting a full investigation of all customer disputes. In regards to Ms....
[redacted] she originally signed up with LifeEnergy on 4/6/2017 over the phone and completed a third party verification, which is required for all sales that are conducted telephonically. Ms. [redacted] agreed to all the terms of the electric agreement. LifeEnergy was never directly contacted to cancel services. However, our systems received a drop transaction from her utility on 12/12/2017 and we processed it immediately. LifeEnergy has been billing Ms. [redacted] from 4/11/2017 – 12/11/2017. We received no previous desire to cancel even when the LifeEnergy logo was on her utility bill. LifeEnergy sympathizes with her frustration and has waived any early termination fees. LifeEnergy attempted to contact Ms. [redacted] on 1/4/2018 at 814-946-3340 and the phone was disconnected. LifeEnergy emailed Ms. [redacted] as well on 1/4/2018 at [redacted] to discuss the matter. No response has been received. LifeEnergy would like to offer a rate credit to her in the amount of $35.01. The rate she was on with LifeEnergy was $0.0774. The rate her previous supplier, the utility, would have provided is $0.06964. As a courtesy, LifeEnergy is willing to reimburse the rate difference. Below is the exact breakdown. LifeEnergy has mailed the $35.01 check to her address at: [redacted]. If you need anything further, please let us know. Thank you,Gio Giovanna [redacted]Regulatory Affairs AnalystAn Affiliate of LS PowerLifeEnergy, LLC2000 W. Loop South, Suite 2010Houston, TX 77027 Direct: [redacted]g[redacted]@lifeenergy.com