Lifefactory Inc.

Initial Business Response /* (1000, 6, 2015/07/31) */
Contact Name and Title: ***, VP
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lifefactory.com
We are very sorry to hear that our customer experienced a damaged product, and had difficulty making contact with our customer
service teamOur product packaging is engineered to product the glass vessels during shipping, and it is rare to hear of a broken glassThe product is glass, however, and while a rare occurrence, it can break
It is our policy to replace broken or defective products at no charge or inconvenience to our customersUnfortunately, our communications system was down for a two-week period and *** ***'s request for assistance was missedA complete audit of June communications was conducted in July, at which time we recovered the communication from Ms***We immediately made contact by email and replaced the damaged productMs*** has acknowledged receipt of the replacement product and we believe that we have satisfied her original request
Please confirm receipt of this communication, and do let us know if there is anything else that we can do to satisfy this valued customerWe take our customers' satisfaction very seriously, and sincerely regret any inconvenience caused