LifeFone

Revdex.com:
Immediately after filing the unfortunate claim with you I received an email from the president of the company LifeFone [redacted] wanting to speak with me directly to quickly resolve the issue and refund back the rightful monies, which I found to be extremely honorable and...

sincere and which has since been done.Once [redacted] and I did in fact speak to each other directly, he not only sincerely and professionally apologized for the issue, yet he also expressed strongly his great dissatisfaction in the way my numerous emails and direct phone call were wrongly handled by his employ and he vowed that he would be definitely addressing each and every one responsible for it to escalate to this very unnecessary point.In closing, I want to genuinely thank you (the Revdex.com) for providing such a gracious and grateful venue and avenue so that individuals, such as I, can not only be able to bring issues, such as this, to yours and the public attention yet also to give people such as [redacted] the opportunity and awareness to hopefully and rightfully correct them as well.Thank you kindly for your precious time and for everything.Sincerely yours,[redacted]

Review: I found Lifefone on the internet and requested via the internet information on their medical alert. The information was mailed to me and within two weeks, the company has been calling our house every single day with a recording stating that our equipment has already been paid for and they are going to come out to our house and install it. I cannot tell them not to stop calling and harassing my elderly mother and me because it is a recorded message.Desired Settlement: PLEASE get these awful people to take our number off any and all calling lists they have and leave us alone!!! [redacted] ###-###-####.

Business

Response:

Dear [redacted]:

I am sorry to learn that your mother received harassing, recorded messages regarding a medical alert service.

As we discussed yesterday, I wish to assure you that those calls and messages were not sent by LifeFone.

From what you have told us, it looks like your mom was the unfortunate victim of a widespread, illegal and fraudulent

telemarketing scam that has been targeting senior citizens in both the U.S. and Canada. It has been reported

in the news across the country in an effort to warn potential victims. Here is a link to a consumer alert that was posted

by the Revdex.com on June **, 2013 about this activity:

We very much appreciate your bringing this situation to our attention. We are advising both our existing

and prospective customers not to provide personal information to anyone who calls and leaves a suspicious sounding

message, and to report any such occurrence as you did, both to us and to the Revdex.com.

Since speaking to you, I have research the situation further to understand why you mistakenly associated LifeFone with

this activity. I can help clarify what looks to be an unfortunate coincidence .

Our records indicate that you had contacted us on 4/**/13 via our website requesting a LifeFone brochure,

which we mailed to you via USPS on 4/**/13

Subsequent to sending the brochure, we did reach out to you twice via phone to follow up with you and see if we could

answer any questions you might have about our service .

On 5/**/13, you indicated to us that you did not wish to receive any further contact (likely because your mom was

simultaneously and coincidentally receiving the fraudulent recorded messages from another source). Your request

was noted in our records, and did not have contact with you again until yesterday, when I spoke to you in response to

your complaint as per above against LifeFone filed with the Revdex.com and directly with us.

LifeFone has been in business since 1976 and has earned an A+ reputation with the Revdex.com because we

hold ourselves to the highest standards of ethical conduct - the standards that both the Revdex.com and our customers and prospects

expect and deserve. I hope this information clarifies the situation, and that LifeFone has conducted itself in a manner that meets

your expectations.

If you have any additional questions, concerns or suggestions, please let me know.

You can reach me at ###-###-####.

Sincerely,

Review: On 4/**/2014 I ordered a Medical Alert for my mom and paid for a full year up front.On 11/**/2014 upon checking the account I noticed a balance fee of $299.40 under the heading "Still Processing" and this did not make me very happy at all.I sent their billing an email inquiring of such and on 11/**/2014 I got a response from [redacted] stating she would look into it and then "conveniently" told me next years annual fee of $320.36, with there was still a good amount of time remaining on the existing purchase, which I found to be very premature and a great turnoff.I spoke with my mom and she strongly asked me to cancel and return the unit as she no longer needed it as her hip thankfully healed all up.I sent [redacted] an email stating moms decision and on 11/**/2014 I received a response back first strongly conveying that it was not an increase in price just included sales tax and then instead of rightfully telling me that I could return the unit early and get a pro-rated refund, which it clearly states on their site under FAQ's, she instead tells me to make sure I return the unit before 04/**/2015 to avoid further charges, which is just very wrong and deceitful business practice.I responded saying, I will speak with mom again for her final decision and on 11/**/2015 after speaking with my mom, I sent [redacted] an email stating mom would like to cancel now and return the unit, which [redacted] ironically claims she never received.When I received no response back I called LifeFone directly and explained the situation to one of their reps and I was specifically told that I should just keep the unit until the end of the agreed term as I would not be getting any monies back for an early return.This is a very Shameful, Deceitful and Outright LIE and Disgraceful business practice, especially in their field of so-called helping service to the needy, and I am now reaching out to you through your very gracious site and channel to make the rest of the nave consumers aware of such.Desired Settlement: I want a pro-rated refund from my initial contact date on inquiring on an early return.

Consumer

Response:

Immediately after filing the unfortunate claim with you I received an email from the president of the company LifeFone [redacted] wanting to speak with me directly to quickly resolve the issue and refund back the rightful monies, which I found to be extremely honorable and sincere and which has since been done.Once [redacted] and I did in fact speak to each other directly, he not only sincerely and professionally apologized for the issue, yet he also expressed strongly his great dissatisfaction in the way my numerous emails and direct phone call were wrongly handled by his employ and he vowed that he would be definitely addressing each and every one responsible for it to escalate to this very unnecessary point.In closing, I want to genuinely thank you (the Revdex.com) for providing such a gracious and grateful venue and avenue so that individuals, such as I, can not only be able to bring issues, such as this, to yours and the public attention yet also to give people such as [redacted] the opportunity and awareness to hopefully and rightfully correct them as well.Thank you kindly for your precious time and for everything.Sincerely yours,[redacted]