LifeForce Family Chiropractic

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ We have done everything the customer has askedWe have even asked for a sit down meeting to review her account in person and she has agreed to come in, in August and reconcil her account in detailNow she states she don't want toWhy because she knows we have done everything she has asked forShe was also explained as to why her account went from $to the current balanceShe has also received several itemized statementsWe are now sending her another full itemized statement via certified mail this why it will be documented with the post office as well as our records Anyone who sees a doctor knows they have a copy they pay at the time of visit or a co insurance that will be due once Insurace pays there portionThat's exactly what happenedHer insurance paid their portion and the balance then becomes the patients responsibility We have done everything the patient has asked and went above and beyond what most doctors would doWe have never treated her any different than we treat any other person who walks in our doorsA persons perception on things can be so differentYou can ask almost any person who walks in or office who have been seeing us for years to a few monthsWe treat everyone the same regardless of faith or color or payment status We are greatly sorry she feels this way considering we have contacted her and done everything she has requested plus asked for her to come in and explain to her why her balance changed due to InsuranceIf we treated her different than the rest I don't think we would be asking her to come in so we can sit down and explain to her how her insurance works I'm sure if someone didn't care for another person they would have sent them to collections and not try to reach out and sit down with them like we have Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not done everything I askedI asked for itemized billsSince, I was continually asked for more money last summer and continually asked them to check their records AND when they realized I had a large credit (after 4-weeks of asking), no one apologized I cannot agree or disagree until the itemized bills come They did not start treating me differently until my husband refused their barter for concrete work on their new home Final Business Response / [redacted] (4000, 9, 2015/08/06) */ https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum= All statements have been shipped from day one to current As previously stated we will not know what your insurance will pay until we receive final EOBPatients balance will be zero or a credit if the patient pays some of her portion up frontThe patients balance will not change until INS sends us payment in full or a percent of what INS will payIn her case as stated before we will not know the end balance until we receive all statements/EOB from her insurance I'm the terms of not bartering with her husband if we treated her any different at all then why did she state the first time that she was always treated different and now rephrases her statement and now states it was only when her husband decided not to barter? We have several patients who barter and several who do notAgain regardless of payment or barter no one is treated differently Please forgive us if you feel this way and we are sorry you feel like this Blessing to you and your family

Initial Business Response /* (1000, 5, 2015/07/30) */
We have done everything the customer has asked. We have even asked for a sit down meeting to review her account in person and she has agreed to come in, in August and reconcil her account in detail. Now she states she don't want to. Why because...

she knows we have done everything she has asked for. She was also explained as to why her account went from $120 to the current balance. She has also received several itemized statements. We are now sending her another full itemized statement via certified mail this why it will be documented with the post office as well as our records
Anyone who sees a doctor knows they have a copy they pay at the time of visit or a co insurance that will be due once Insurace pays there portion. That's exactly what happened. Her insurance paid their portion and the balance then becomes the patients responsibility.
We have done everything the patient has asked and went above and beyond what most doctors would do. We have never treated her any different than we treat any other person who walks in our doors. A persons perception on things can be so different. You can ask almost any person who walks in or office who have been seeing us for 10 years to a few months. We treat everyone the same regardless of faith or color or payment status.
We are greatly sorry she feels this way considering we have contacted her and done everything she has requested plus asked for her to come in and explain to her why her balance changed due to Insurance. If we treated her different than the rest I don't think we would be asking her to come in so we can sit down and explain to her how her insurance works.
I'm sure if someone didn't care for another person they would have sent them to collections and not try to reach out and sit down with them like we have.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not done everything I asked. I asked for itemized bills. Since, I was continually asked for more money last summer and continually asked them to check their records AND when they realized I had a large credit (after 4-6 weeks of asking), no one apologized.
I cannot agree or disagree until the itemized bills come.
They did not start treating me differently until my husband refused their barter for concrete work on their new home.
Final Business Response /* (4000, 9, 2015/08/06) */
https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=7014182000009331...⇄ /> All statements have been shipped from day one to current.
As previously stated we will not know what your insurance will pay until we receive final EOB. Patients balance will be zero or a credit if the patient pays some of her portion up front. The patients balance will not change until INS sends us payment in full or a percent of what INS will pay. In her case as stated before we will not know the end balance until we receive all statements/EOB from her insurance.
I'm the terms of not bartering with her husband if we treated her any different at all then why did she state the first time that she was always treated different and now rephrases her statement and now states it was only when her husband decided not to barter? We have several patients who barter and several who do not. Again regardless of payment or barter no one is treated differently.
Please forgive us if you feel this way and we are sorry you feel like this.
Blessing to you and your family.