Complaint: ***
I am rejecting this response because:
I disagree with the charges and validity of the paperwork provided by Saddlebrook West apartmentsI initially called on 4-25-to inquire about information of the apartment I leasedThey informed me from the complex that I owed $due to unpaid utilities and $for damages and gave me the number to a collections person in DallasI spoke with *** and asked her to send me a detail of the charges and proofOn the VACATE REPORT it showed $under “less unpaid utilities” and $under “less damages”The VACATE REPORT sent in by the complex on their recent response has been altered from the original document under these two lines
Also submitted by Saddlebrook West on their last response was an invoice from P&P CarpetOn the bottom right the original invoice indicates the invoice provided was for “APT #1813” then scratched out and handwritten to I resided at #It seems very suspicious that the apartment number was scratched outAlso on the document the “TOTAL was $1,118.56” which contradicts the amount I am being charged of $It is obvious this invoice was not intended for the apartment I leased since the apartment # and total differ from the VACATE REPORT I was issued
I have attached pictures of the carpet at move out showing no damages or stains beyond use
Based on the changes made to documents and irregularities of them, I strongly question the integrity of the companyI request to have all damages dropped and my $deposit returned in full
Regards,
*** ***
To the Business:I received your letter in the mail today regarding a out of court settlement of $1743.87, although I will still contend that I'm not responsible for any of these charges I do not care to drag this out but, I even at $it is more than I can settle for as I will have to borrow the $1200.00, I'm a single parent and my income is limited Therefore I wish to counter for $as that what I would have to pay to attain an attorney If this is acceptable to you please send me documentation stating that this offer is acceptable and once paid in full this will resolve this item Again, I feel that I was unjustly charged I would rather just be done with it I await your response on this matter Thank you
Complaint: ***
I am rejecting this response because: When I initially asked for proof of the damages the response I received was that there were no longer pictures availableI stated how could I be responsible for damages without proofThen after that they stated they may now have picturesHow can I be assured the pictures are to even to my apartment after they have already stated "I do not have the pictures any longer" (please see attached email)Without proof of damages how can any damages be charged?The receipt also contradicts itself (please see attachment)On the left side of the receipt the damages charged are for "blinds/carpet" and then on the right side of the receipt the charges are for "less unpaid utilities"Without having any proof of either utilities in excess of $or proof of damages in excess of $1000, that the costs should be dropped and my deposit refunded.
Regards,
*** ***
We have already responded in detail to these complaintsThere is nothing else for us to explain, other than what we have explainedNot only was it explained in our last response, it has already been explained prior to the consumers move outThe day written move-out notice is still required even if you are on a month to month basisThe notice is always explained when you sign the contract, and as I explained in the last response, the property even has residents sign an additional addendum stating the importance of the day noticeI have never known there being an issue with someone getting a copy of the contract. If Ms*** had walked in to the office, they would have immediately made a copy and handed it to her while she was thereWe do not try to hide the contract from anyoneWe would much prefer if the contract was followed by the residentsThere is usually always someone available to explain the notice requirements to you by phone or in personShe could have even called the office and asked what the notice procedures wereAs stated before, we will not be removing the negative informationThe account is valid per the contract and we have done everything we can to explain thisI don't know what more can be said
Complaint: ***
I am rejecting this response because:
First off it doesn't matter why I was asking for the contract if I had gotten one when I moved in like I had requested on several occasions none of this would have been an issueYes you did respond back on Friday morning after I dad spoken to her on the phone to make sure she had gotten my email and she assured me I would have it by the end of the daybut didn't get one like promised until I asked again(just like previously I had asked an not got one) and did not get one until days later so I didn't get it until after work on that day so I was not able to respond to this until next day since you were closed when I got it I understand that she is no longer employed there but at the time she was a company representative The reason I had keep these emails is because of the reputation your complex has about things (there are many reviews that state this as well)and wanted to make sure I had everythg I neede I never received a renewal noice as you stated as my year lease really was up July and had been paying month to month since that timeAnd not signed anything in that respectWell first off I don't remember everything I signed a year and a half ago and that is why I asked for a copy of my agreement when I moved in so I would have a copy of it so I would know everything it seems for some reason they don't want to get that to tenantsWell I work so there's no way I could have stopped by the office as you guys open after I go to work and close before I get homeAnd furthermore I shouldn't have to do that when I asked for it and you said you would get it to me everytime I asked for it and never received it.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: no one has provided the contact information to an immediate supervisor to resolve concerns with management
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I am listed as an occupant of the property on the leaseAny occupant of the lease is considered a tenant and treated as suchIt does make sense that Mrs*** believes that I am not a tenant because she treats me like a criminalHowever, to make such a statement shows her lack of education in regards to texas tenant law."Tenant" means a person who is
authorized by a lease to OCCUPY a dwelling to the exclusion of othersI believe it would due management I have written several emails and called management several timesI have call for the local law enforcement several times in regards to noise complaintsI have called Ms*** *** and Ms*** *** so that I may obtain an email address of ***'s supervisorShe said that could not share that information with me and that if I had a complaint it has to go through her to her supervisorI explained that I felt insulted and threatened by her due to her consistent documentationShe has not tried to help us resolve any issues but has continued to target and harass the tenants of unit ***I have proof and documentation that show *** *and *** *** have communication issues within their own management which is part of the reason they continue to harass the tenants of ***I believe the biggest is here is that they are not only harassing us but holding other tenants to different expectations and standardsI have recorded phone calls where I have communicated concerns and these recorded calls can verify any statements I have madeI also have various emails, which are proof and documentation that I have continued to reach out to Saddlebrook West Management with no assistance or resolveNo one from corporate has ever returned my phone calls after several voicemailsAnd *** has told me that she will not share an email address with meI would greatly appreciate it if I could email her direct supervisor to share management concernsI am uncomfortable in my own home and the person I have a complaint against says that I must pass the message through herI do not believe that *** would pass the message without modifying itI do not believe that management is very professional, educated or experienced in regards to how they need to respectfully handle tenant complaints or oversee the propertyI believe that management is upset because I went to the Revdex.com to complain and will try to falsely accuse me of anything so that they can retaliate and try to evict meAgain, please provide me with ***'s supervisor email or corporate email so that a supervisor may contact me and we can resolve this professional to professionalThanks in advance and if I can be of any further assistance please feel free to email me at ***
Regards,
*** ***
We are still in process of answering Mr*** disputeWe will not be refunding the deposit to the former residentThe carpet was damaged beyond wear and tearThere is proof of the damages, as he has already been toldWe have the carpet receipt, detailed carpet bid from the carpet
company, and final walk-thru from the managerWe also requested that Mr*** be present at the final walk-thru, which he chose not to doWe do not store pictures on our computers for long periodsI am not sure whether there are pictures in storage, but we are not required to keep pictures on fileSeveral attempts have been made over the past few years to contact him with no luck
Please refer to my past email regarding the Texas Law. We have consulted with our attorney Carlisle Braun. Please feel free to contact him regarding Texas landlord/tenant laws. We have responded in the way our attorney has advised us to. We don't think name calling or personal attacks is appropriate or productive to resolving this dispute.
Complaint: [redacted]
I am rejecting this response because:Hi Mrs. [redacted]Here is my response:Regarding your rebuttal from June 27, 2017. After reviewing my documentation I feel that you are not taking in account several issues:I was no longer in contract since July 31, 2016. In May I informed [redacted] your representative that I was in the process of having a house built and after my contract ended July 31, 2016 I would go month to month because I had no definite date as to when my new home would be completed. [redacted] was well aware of this because I had no definite dates of when my home would be completed. But, when my new home was near completed I contacted [redacted] as noted on September 30, 2016 and I discussed with her that I need a copy of my contract so I could review it and make sure that I was in compliance that was required of me on a month to month basis. 62 days prior to my leaving I requested a copy of my contract on 9/30/17 at 8:06 am so I could review the parameters of sufficient notice and my mortgage company requested as well .As indicated on the email of 9/30/16 [redacted] responded back at 10:37 telling me that she would have the contract to me by the end of the day. Again 62 days prior to the time I left. Per your policy 60 days must be given prior to leaving your complex, again on Friday 9/30/16 I was at 62 days before move out. My plan was once I reviewed contract that evening realizing that the office was open on Saturday--61 days prior to move out, and would have given notice of my move out date. But, again without a copy of contract that I requested at 62 days at the time I was sill in the dark of the apartment complex's protocol. But I assumed she would follow through on Saturday with her promise of getting me the contract on Saturday so then I would be able to discuss with her my plans to move out again, we are at 61 days notice. By the time I realized the office was closed and she still had not deliverd the contrat I had requested 2 days ealier to assure I was still in compliance for the move out notification. It was not until day 59 (Monday) that she responded to me after I had asked her why I didn't get my contract on Friday and she said that the courier did not pick up the contract to deliver to me on Friday 9/30/16 day 62.So It was not until Monday evening (Day 59) that I was finally given a copy of my contract that I requested on Friday (day 62). So I feel that if I had received contract on the day I requested it would have been well enough time to give the complex enough notice (at 62 days) and would have been in compliance with the move out protocol. I am being penalized because your representative did not supply me with the information that I requested to assure move out protocol. I do not feel that I was in any way in non compliance as documented in the email between [redacted] and myself regarding this matter. Therefore I feel that the negative impact this has resulted in regarding a negative implication on me whe your representative was the one who dropped the ball as well documented in her apology. I feel that I am not in anyway responsible for any liabilities incurred by me by your corporate office as per the documented explanations I have provided, therefore, I insist you remove the negative reporting regarding this situation. I expect it to be removed immediately without prejudice.Thank you.
Regards,
[redacted]
[redacted]I received this from Saddlebrook and would like this added to my file so there is no problem down the line, is this possible.Please let me know. Thanks.[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Ms[redacted] I received a copy of your last Revdex.com response online, but am no longer able to respond through the system since they have closed the complaint. Yes, we are willing to accept your counter offer of $1,200 to clear the account. You may send a cashier’s check or money order for that amount to our corporate office address (below) or you can contact me by phone to pay with a credit/debit card. Please let me know which you would prefer and when you will be making the payment. After the payment is received, we will update your credit record (within approx. 30 days) to show the account was paid. Sincerely, [redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
My name is [redacted] and I am the Collections Manager for the corporate office of [redacted]. After careful review of the file, I do agree that Ms. [redacted] did not provide a valid 60 day move out notice as required by the contract she signed. Not only was the contract signed and agreed to, there was an additional addendum signed stating that she was informed that a 60 day notice was required before move out. The email that Ms. [redacted] sent to the office on September 30, 2016, requested a copy of the lease contract to be sent to her for her mortgage company. That email did not request any further information about giving notice. A lease was provided to her within a few days of that request. Per the contract, a 60 day written move out notice is required and due by the first of a month. An email was received from Ms. [redacted] on October 4, 2016, stating that she was giving her 60 day notice. Since the notice was provided on October 4, 2016, it was not proper notice for a move out date of November 30, 2016, which was explained to Ms. [redacted] several times. A final statement of charges was mailed to the last known address, since no forwarding address was provided. Although the original charges are due according to the contract, I will agree to revise the balance due to $1,743.87 by removing some of the rent charges. A revision of charges will be sent by mail to the address provided with the Revdex.com complaint. We will not agree to remove the collection account unless the revised balance is paid.
The tenant is a person who is a party of the written lease agreement. He is not a tenant under the TX law. We have worked with the lease holders and addressed the concerns they are having and they have refused to work with us to resolve any issues. We have also had a separate signed...
agreement with all parties of the lease and they have failed to hold up there end of the agreement.Tell us why here...
I explained in detail about our policy on pictures in my response. I also explained in further detail in previous emails with the consumer, which he did not provide you with. After further searching, we do not see any pictures on any computer or in storage. I am attaching a copy of the carpet bid, carpet receipt, water bills, lease contract (please see highlighted statement in upper right hand corner), notice to consumer regarding a walk through dated 7/23/13, and a Resident Walk Through Addendum. We always request for the residents to do a walk through with us when they vacate so that we can show them what they are being charged for (if anything). I believe that all of these documents are valid proof of the charges. As previously stated, pictures are not required. If Mr. [redacted] had scheduled a walk through with us as requested, we could have physically pointed out the damages to the carpet in person.
When Ms. [redacted] was in our office looking for a new apartment home she was interested in our 3/2 and at that time we did not have an apartment in that floorplan available to show, we do not show apartments until they are made ready for move in. Ms. [redacted] expressed urgency and concern...
regarding getting approved for the only 3/2 we had available and knowing it was not ready to view. Mrs. [redacted] filled out an application and was told that to be approved she would need a co-signer. We were told her father Mr. [redacted] would co-sign for her, so we then sent the Lease contract via email for both parties to read and sign. Bother understood that this was a legal binding contract. We notified Mrs. [redacted] of the approval, she returned to the office asking to view the apartment again, and was told the apartment was not ready, and with no one knowing and unescorted by office staff, went into the apartment while it was being made ready and maintenance staff was still working in there. The apartment was still not cleaned and make ready was not completed. Ms. [redacted] understood that the apartment was not ready and immediately asked to "cancel" the lease contract. We were concerned because she had gone into a vacant apartment with out our knowledge or permission. We continued to make the apartment ready for her move-in because there is no cancellation after the lease is signed. She came in on move in day and refused to take possession. The apartment was made ready and perfect. We called the co-signer, Mr. [redacted] to try and mitigate any possible damages arising out of the default. We were contacted by an attorney threatening a DTPA lawsuit. We offered to do a walk through with Mrs. [redacted], the attorney and the owners of the property, [redacted] and [redacted]. We recorded the walk-through and found a perfect apartment. We offered Mrs. [redacted] a different apartment at our sister property with new carpet, and at the same rate, she refused. There is no basis for the DTPA action threated by Mrs. [redacted] attorney. The apartment is available to be re-let to another and we intend on using the remedies available to us per the TAA lease contract to settle this matter.
We also have the emails and she requested for her lease contract on Friday September 30th stating that she needed it for a lender and we replied back letting her know that we would get one to her. There was no question on when her actual move out date was to indicate to us that she was planning to...
move or we would have told her what she needed to do and to get her vacate in. She was also unsure on when she wanted to move due to her having a house built. Our requirements have always been to give a full 60 days as our leases always end on the last day of the month. We also send out a renewal notice (courtesy of the office but noted not a requirement) to let her know her lease contract was up for renewal or she would need to give notice and if you do not it would continue on a month to month basis. She was well informed of our move out policy, which was also signed in several areas in the lease and addendums. Again had she stopped into the front office we would have also given her the copy of the lease at that time with no wait.
Complaint: ***
I am rejecting this response because:
I disagree with the charges and validity of the paperwork provided by Saddlebrook West apartmentsI initially called on 4-25-to inquire about information of the apartment I leasedThey informed me from the complex that I owed $due to unpaid utilities and $for damages and gave me the number to a collections person in DallasI spoke with *** and asked her to send me a detail of the charges and proofOn the VACATE REPORT it showed $under “less unpaid utilities” and $under “less damages”The VACATE REPORT sent in by the complex on their recent response has been altered from the original document under these two lines
Also submitted by Saddlebrook West on their last response was an invoice from P&P CarpetOn the bottom right the original invoice indicates the invoice provided was for “APT #1813” then scratched out and handwritten to I resided at #It seems very suspicious that the apartment number was scratched outAlso on the document the “TOTAL was $1,118.56” which contradicts the amount I am being charged of $It is obvious this invoice was not intended for the apartment I leased since the apartment # and total differ from the VACATE REPORT I was issued
I have attached pictures of the carpet at move out showing no damages or stains beyond use
Based on the changes made to documents and irregularities of them, I strongly question the integrity of the companyI request to have all damages dropped and my $deposit returned in full
Regards,
*** ***
To the Business:I received your letter in the mail today regarding a out of court settlement of $1743.87, although I will still contend that I'm not responsible for any of these charges I do not care to drag this out but, I even at $it is more than I can settle for as I will have to borrow the $1200.00, I'm a single parent and my income is limited Therefore I wish to counter for $as that what I would have to pay to attain an attorney If this is acceptable to you please send me documentation stating that this offer is acceptable and once paid in full this will resolve this item Again, I feel that I was unjustly charged I would rather just be done with it I await your response on this matter Thank you
Complaint: ***
I am rejecting this response because: When I initially asked for proof of the damages the response I received was that there were no longer pictures availableI stated how could I be responsible for damages without proofThen after that they stated they may now have picturesHow can I be assured the pictures are to even to my apartment after they have already stated "I do not have the pictures any longer" (please see attached email)Without proof of damages how can any damages be charged?The receipt also contradicts itself (please see attachment)On the left side of the receipt the damages charged are for "blinds/carpet" and then on the right side of the receipt the charges are for "less unpaid utilities"Without having any proof of either utilities in excess of $or proof of damages in excess of $1000, that the costs should be dropped and my deposit refunded.
Regards,
*** ***
We have already responded in detail to these complaintsThere is nothing else for us to explain, other than what we have explainedNot only was it explained in our last response, it has already been explained prior to the consumers move outThe day written move-out notice is still required even if you are on a month to month basisThe notice is always explained when you sign the contract, and as I explained in the last response, the property even has residents sign an additional addendum stating the importance of the day noticeI have never known there being an issue with someone getting a copy of the contract. If Ms*** had walked in to the office, they would have immediately made a copy and handed it to her while she was thereWe do not try to hide the contract from anyoneWe would much prefer if the contract was followed by the residentsThere is usually always someone available to explain the notice requirements to you by phone or in personShe could have even called the office and asked what the notice procedures wereAs stated before, we will not be removing the negative informationThe account is valid per the contract and we have done everything we can to explain thisI don't know what more can be said
Complaint: ***
I am rejecting this response because:
First off it doesn't matter why I was asking for the contract if I had gotten one when I moved in like I had requested on several occasions none of this would have been an issueYes you did respond back on Friday morning after I dad spoken to her on the phone to make sure she had gotten my email and she assured me I would have it by the end of the daybut didn't get one like promised until I asked again(just like previously I had asked an not got one) and did not get one until days later so I didn't get it until after work on that day so I was not able to respond to this until next day since you were closed when I got it I understand that she is no longer employed there but at the time she was a company representative The reason I had keep these emails is because of the reputation your complex has about things (there are many reviews that state this as well)and wanted to make sure I had everythg I neede I never received a renewal noice as you stated as my year lease really was up July and had been paying month to month since that timeAnd not signed anything in that respectWell first off I don't remember everything I signed a year and a half ago and that is why I asked for a copy of my agreement when I moved in so I would have a copy of it so I would know everything it seems for some reason they don't want to get that to tenantsWell I work so there's no way I could have stopped by the office as you guys open after I go to work and close before I get homeAnd furthermore I shouldn't have to do that when I asked for it and you said you would get it to me everytime I asked for it and never received it.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: no one has provided the contact information to an immediate supervisor to resolve concerns with management
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I am listed as an occupant of the property on the leaseAny occupant of the lease is considered a tenant and treated as suchIt does make sense that Mrs*** believes that I am not a tenant because she treats me like a criminalHowever, to make such a statement shows her lack of education in regards to texas tenant law."Tenant" means a person who is
authorized by a lease to OCCUPY a dwelling to the exclusion of othersI believe it would due management I have written several emails and called management several timesI have call for the local law enforcement several times in regards to noise complaintsI have called Ms*** *** and Ms*** *** so that I may obtain an email address of ***'s supervisorShe said that could not share that information with me and that if I had a complaint it has to go through her to her supervisorI explained that I felt insulted and threatened by her due to her consistent documentationShe has not tried to help us resolve any issues but has continued to target and harass the tenants of unit ***I have proof and documentation that show *** *and *** *** have communication issues within their own management which is part of the reason they continue to harass the tenants of ***I believe the biggest is here is that they are not only harassing us but holding other tenants to different expectations and standardsI have recorded phone calls where I have communicated concerns and these recorded calls can verify any statements I have madeI also have various emails, which are proof and documentation that I have continued to reach out to Saddlebrook West Management with no assistance or resolveNo one from corporate has ever returned my phone calls after several voicemailsAnd *** has told me that she will not share an email address with meI would greatly appreciate it if I could email her direct supervisor to share management concernsI am uncomfortable in my own home and the person I have a complaint against says that I must pass the message through herI do not believe that *** would pass the message without modifying itI do not believe that management is very professional, educated or experienced in regards to how they need to respectfully handle tenant complaints or oversee the propertyI believe that management is upset because I went to the Revdex.com to complain and will try to falsely accuse me of anything so that they can retaliate and try to evict meAgain, please provide me with ***'s supervisor email or corporate email so that a supervisor may contact me and we can resolve this professional to professionalThanks in advance and if I can be of any further assistance please feel free to email me at ***
Regards,
*** ***
We are still in process of answering Mr*** disputeWe will not be refunding the deposit to the former residentThe carpet was damaged beyond wear and tearThere is proof of the damages, as he has already been toldWe have the carpet receipt, detailed carpet bid from the carpet
company, and final walk-thru from the managerWe also requested that Mr*** be present at the final walk-thru, which he chose not to doWe do not store pictures on our computers for long periodsI am not sure whether there are pictures in storage, but we are not required to keep pictures on fileSeveral attempts have been made over the past few years to contact him with no luck
Please refer to my past email regarding the Texas Law. We have consulted with our attorney Carlisle Braun. Please feel free to contact him regarding Texas landlord/tenant laws. We have responded in the way our attorney has advised us to. We don't think name calling or personal attacks is appropriate or productive to resolving this dispute.
Complaint: [redacted]
I am rejecting this response because:Hi Mrs. [redacted]Here is my response:Regarding your rebuttal from June 27, 2017. After reviewing my documentation I feel that you are not taking in account several issues:I was no longer in contract since July 31, 2016. In May I informed [redacted] your representative that I was in the process of having a house built and after my contract ended July 31, 2016 I would go month to month because I had no definite date as to when my new home would be completed. [redacted] was well aware of this because I had no definite dates of when my home would be completed. But, when my new home was near completed I contacted [redacted] as noted on September 30, 2016 and I discussed with her that I need a copy of my contract so I could review it and make sure that I was in compliance that was required of me on a month to month basis. 62 days prior to my leaving I requested a copy of my contract on 9/30/17 at 8:06 am so I could review the parameters of sufficient notice and my mortgage company requested as well .As indicated on the email of 9/30/16 [redacted] responded back at 10:37 telling me that she would have the contract to me by the end of the day. Again 62 days prior to the time I left. Per your policy 60 days must be given prior to leaving your complex, again on Friday 9/30/16 I was at 62 days before move out. My plan was once I reviewed contract that evening realizing that the office was open on Saturday--61 days prior to move out, and would have given notice of my move out date. But, again without a copy of contract that I requested at 62 days at the time I was sill in the dark of the apartment complex's protocol. But I assumed she would follow through on Saturday with her promise of getting me the contract on Saturday so then I would be able to discuss with her my plans to move out again, we are at 61 days notice. By the time I realized the office was closed and she still had not deliverd the contrat I had requested 2 days ealier to assure I was still in compliance for the move out notification. It was not until day 59 (Monday) that she responded to me after I had asked her why I didn't get my contract on Friday and she said that the courier did not pick up the contract to deliver to me on Friday 9/30/16 day 62.So It was not until Monday evening (Day 59) that I was finally given a copy of my contract that I requested on Friday (day 62). So I feel that if I had received contract on the day I requested it would have been well enough time to give the complex enough notice (at 62 days) and would have been in compliance with the move out protocol. I am being penalized because your representative did not supply me with the information that I requested to assure move out protocol. I do not feel that I was in any way in non compliance as documented in the email between [redacted] and myself regarding this matter. Therefore I feel that the negative impact this has resulted in regarding a negative implication on me whe your representative was the one who dropped the ball as well documented in her apology. I feel that I am not in anyway responsible for any liabilities incurred by me by your corporate office as per the documented explanations I have provided, therefore, I insist you remove the negative reporting regarding this situation. I expect it to be removed immediately without prejudice.Thank you.
Regards,
[redacted]
[redacted]I received this from Saddlebrook and would like this added to my file so there is no problem down the line, is this possible.Please let me know. Thanks.[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Ms[redacted] I received a copy of your last Revdex.com response online, but am no longer able to respond through the system since they have closed the complaint. Yes, we are willing to accept your counter offer of $1,200 to clear the account. You may send a cashier’s check or money order for that amount to our corporate office address (below) or you can contact me by phone to pay with a credit/debit card. Please let me know which you would prefer and when you will be making the payment. After the payment is received, we will update your credit record (within approx. 30 days) to show the account was paid. Sincerely, [redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted]
My name is [redacted] and I am the Collections Manager for the corporate office of [redacted]. After careful review of the file, I do agree that Ms. [redacted] did not provide a valid 60 day move out notice as required by the contract she signed. Not only was the contract signed and agreed to, there was an additional addendum signed stating that she was informed that a 60 day notice was required before move out. The email that Ms. [redacted] sent to the office on September 30, 2016, requested a copy of the lease contract to be sent to her for her mortgage company. That email did not request any further information about giving notice. A lease was provided to her within a few days of that request. Per the contract, a 60 day written move out notice is required and due by the first of a month. An email was received from Ms. [redacted] on October 4, 2016, stating that she was giving her 60 day notice. Since the notice was provided on October 4, 2016, it was not proper notice for a move out date of November 30, 2016, which was explained to Ms. [redacted] several times. A final statement of charges was mailed to the last known address, since no forwarding address was provided. Although the original charges are due according to the contract, I will agree to revise the balance due to $1,743.87 by removing some of the rent charges. A revision of charges will be sent by mail to the address provided with the Revdex.com complaint. We will not agree to remove the collection account unless the revised balance is paid.
The tenant is a person who is a party of the written lease agreement. He is not a tenant under the TX law. We have worked with the lease holders and addressed the concerns they are having and they have refused to work with us to resolve any issues. We have also had a separate signed...
agreement with all parties of the lease and they have failed to hold up there end of the agreement.Tell us why here...
I explained in detail about our policy on pictures in my response. I also explained in further detail in previous emails with the consumer, which he did not provide you with. After further searching, we do not see any pictures on any computer or in storage. I am attaching a copy of the carpet bid, carpet receipt, water bills, lease contract (please see highlighted statement in upper right hand corner), notice to consumer regarding a walk through dated 7/23/13, and a Resident Walk Through Addendum. We always request for the residents to do a walk through with us when they vacate so that we can show them what they are being charged for (if anything). I believe that all of these documents are valid proof of the charges. As previously stated, pictures are not required. If Mr. [redacted] had scheduled a walk through with us as requested, we could have physically pointed out the damages to the carpet in person.
When Ms. [redacted] was in our office looking for a new apartment home she was interested in our 3/2 and at that time we did not have an apartment in that floorplan available to show, we do not show apartments until they are made ready for move in. Ms. [redacted] expressed urgency and concern...
regarding getting approved for the only 3/2 we had available and knowing it was not ready to view. Mrs. [redacted] filled out an application and was told that to be approved she would need a co-signer. We were told her father Mr. [redacted] would co-sign for her, so we then sent the Lease contract via email for both parties to read and sign. Bother understood that this was a legal binding contract. We notified Mrs. [redacted] of the approval, she returned to the office asking to view the apartment again, and was told the apartment was not ready, and with no one knowing and unescorted by office staff, went into the apartment while it was being made ready and maintenance staff was still working in there. The apartment was still not cleaned and make ready was not completed. Ms. [redacted] understood that the apartment was not ready and immediately asked to "cancel" the lease contract. We were concerned because she had gone into a vacant apartment with out our knowledge or permission. We continued to make the apartment ready for her move-in because there is no cancellation after the lease is signed. She came in on move in day and refused to take possession. The apartment was made ready and perfect. We called the co-signer, Mr. [redacted] to try and mitigate any possible damages arising out of the default. We were contacted by an attorney threatening a DTPA lawsuit. We offered to do a walk through with Mrs. [redacted], the attorney and the owners of the property, [redacted] and [redacted]. We recorded the walk-through and found a perfect apartment. We offered Mrs. [redacted] a different apartment at our sister property with new carpet, and at the same rate, she refused. There is no basis for the DTPA action threated by Mrs. [redacted] attorney. The apartment is available to be re-let to another and we intend on using the remedies available to us per the TAA lease contract to settle this matter.
We also have the emails and she requested for her lease contract on Friday September 30th stating that she needed it for a lender and we replied back letting her know that we would get one to her. There was no question on when her actual move out date was to indicate to us that she was planning to...
move or we would have told her what she needed to do and to get her vacate in. She was also unsure on when she wanted to move due to her having a house built. Our requirements have always been to give a full 60 days as our leases always end on the last day of the month. We also send out a renewal notice (courtesy of the office but noted not a requirement) to let her know her lease contract was up for renewal or she would need to give notice and if you do not it would continue on a month to month basis. She was well informed of our move out policy, which was also signed in several areas in the lease and addendums. Again had she stopped into the front office we would have also given her the copy of the lease at that time with no wait.