Please refer to my past email regarding the Texas LawWe have consulted with our attorney Carlisle BraunPlease feel free to contact him regarding Texas landlord/tenant lawsWe have responded in the way our attorney has advised us toWe don't think name calling or personal attacks is appropriate or productive to resolving this dispute
I explained in detail about our policy on pictures in my responseI also explained in further detail in previous emails with the consumer, which he did not provide you withAfter further searching, we do not see any pictures on any computer or in storageI am attaching a copy of the carpet bid, carpet receipt, water bills, lease contract (please see highlighted statement in upper right hand corner), notice to consumer regarding a walk through dated 7/23/13, and a Resident Walk Through AddendumWe always request for the residents to do a walk through with us when they vacate so that we can show them what they are being charged for (if anything)I believe that all of these documents are valid proof of the chargesAs previously stated, pictures are not requiredIf Mr [redacted] had scheduled a walk through with us as requested, we could have physically pointed out the damages to the carpet in person
Complaint: [redacted] I am rejecting this response because:Hi Mrs [redacted] Here is my response:Regarding your rebuttal from June 27, After reviewing my documentation I feel that you are not taking in account several issues:I was no longer in contract since July 31, In May I informed [redacted] your representative that I was in the process of having a house built and after my contract ended July 31, I would go month to month because I had no definite date as to when my new home would be completed [redacted] was well aware of this because I had no definite dates of when my home would be completed But, when my new home was near completed I contacted [redacted] as noted on September 30, and I discussed with her that I need a copy of my contract so I could review it and make sure that I was in compliance that was required of me on a month to month basis days prior to my leaving I requested a copy of my contract on 9/30/at 8:am so I could review the parameters of sufficient notice and my mortgage company requested as well .As indicated on the email of 9/30/ [redacted] responded back at 10:telling me that she would have the contract to me by the end of the day Again days prior to the time I left Per your policy days must be given prior to leaving your complex, again on Friday 9/30/I was at days before move out My plan was once I reviewed contract that evening realizing that the office was open on Saturday--days prior to move out, and would have given notice of my move out date But, again without a copy of contract that I requested at days at the time I was sill in the dark of the apartment complex's protocol But I assumed she would follow through on Saturday with her promise of getting me the contract on Saturday so then I would be able to discuss with her my plans to move out again, we are at days notice By the time I realized the office was closed and she still had not deliverd the contrat I had requested days ealier to assure I was still in compliance for the move out notification It was not until day (Monday) that she responded to me after I had asked her why I didn't get my contract on Friday and she said that the courier did not pick up the contract to deliver to me on Friday 9/30/day 62.So It was not until Monday evening (Day 59) that I was finally given a copy of my contract that I requested on Friday (day 62) So I feel that if I had received contract on the day I requested it would have been well enough time to give the complex enough notice (at days) and would have been in compliance with the move out protocol I am being penalized because your representative did not supply me with the information that I requested to assure move out protocol I do not feel that I was in any way in non compliance as documented in the email between [redacted] and myself regarding this matter Therefore I feel that the negative impact this has resulted in regarding a negative implication on me whe your representative was the one who dropped the ball as well documented in her apology I feel that I am not in anyway responsible for any liabilities incurred by me by your corporate office as per the documented explanations I have provided, therefore, I insist you remove the negative reporting regarding this situation I expect it to be removed immediately without prejudice.Thank you Regards, [redacted]
When Ms [redacted] was in our office looking for a new apartment home she was interested in our 3/and at that time we did not have an apartment in that floorplan available to show, we do not show apartments until they are made ready for move inMs [redacted] expressed urgency and concern regarding getting approved for the only 3/we had available and knowing it was not ready to viewMrs [redacted] filled out an application and was told that to be approved she would need a co-signerWe were told her father Mr [redacted] would co-sign for her, so we then sent the Lease contract via email for both parties to read and signBother understood that this was a legal binding contractWe notified Mrs [redacted] of the approval, she returned to the office asking to view the apartment again, and was told the apartment was not ready, and with no one knowing and unescorted by office staff, went into the apartment while it was being made ready and maintenance staff was still working in thereThe apartment was still not cleaned and make ready was not completedMs [redacted] understood that the apartment was not ready and immediately asked to "cancel" the lease contractWe were concerned because she had gone into a vacant apartment with out our knowledge or permissionWe continued to make the apartment ready for her mobecause there is no cancellation after the lease is signedShe came in on move in day and refused to take possessionThe apartment was made ready and perfectWe called the co-signer, Mr [redacted] to try and mitigate any possible damages arising out of the defaultWe were contacted by an attorney threatening a DTPA lawsuitWe offered to do a walk through with Mrs***, the attorney and the owners of the property, [redacted] and [redacted] We recorded the walk-through and found a perfect apartment We offered Mrs [redacted] a different apartment at our sister property with new carpet, and at the same rate, she refused There is no basis for the DTPA action threated by Mrs [redacted] attorney The apartment is available to be re-let to another and we intend on using the remedies available to us per the TAA lease contract to settle this matter
The tenant is a person who is a party of the written lease agreementHe is not a tenant under the TX lawWe have worked with the lease holders and addressed the concerns they are having and they have refused to work with us to resolve any issuesWe have also had a separate signed agreement with all parties of the lease and they have failed to hold up there end of the agreement.Tell us why here
We also have the emails and she requested for her lease contract on Friday September 30th stating that she needed it for a lender and we replied back letting her know that we would get one to herThere was no question on when her actual move out date was to indicate to us that she was planning to move or we would have told her what she needed to do and to get her vacate inShe was also unsure on when she wanted to move due to her having a house builtOur requirements have always been to give a full days as our leases always end on the last day of the monthWe also send out a renewal notice (courtesy of the office but noted not a requirement) to let her know her lease contract was up for renewal or she would need to give notice and if you do not it would continue on a month to month basisShe was well informed of our move out policy, which was also signed in several areas in the lease and addendums Again had she stopped into the front office we would have also given her the copy of the lease at that time with no wait
[redacted] I received this from Saddlebrook and would like this added to my file so there is no problem down the line, is this possible.Please let me know Thanks[redacted] *** Ms [redacted] I received a copy of your last Revdex.com response online, but am no longer able to respond through the system since they have closed the complaintYes, we are willing to accept your counter offer of $1,to clear the accountYou may send a cashier’s check or money order for that amount to our corporate office address (below) or you can contact me by phone to pay with a credit/debit cardPlease let me know which you would prefer and when you will be making the paymentAfter the payment is received, we will update your credit record (within approxdays) to show the account was paidSincerely, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] ***
Please refer to my past email regarding the Texas LawWe have consulted with our attorney Carlisle BraunPlease feel free to contact him regarding Texas landlord/tenant lawsWe have responded in the way our attorney has advised us toWe don't think name calling or personal attacks is appropriate or productive to resolving this dispute
I explained in detail about our policy on pictures in my responseI also explained in further detail in previous emails with the consumer, which he did not provide you withAfter further searching, we do not see any pictures on any computer or in storageI am attaching a copy of the carpet bid, carpet receipt, water bills, lease contract (please see highlighted statement in upper right hand corner), notice to consumer regarding a walk through dated 7/23/13, and a Resident Walk Through AddendumWe always request for the residents to do a walk through with us when they vacate so that we can show them what they are being charged for (if anything)I believe that all of these documents are valid proof of the chargesAs previously stated, pictures are not requiredIf Mr [redacted] had scheduled a walk through with us as requested, we could have physically pointed out the damages to the carpet in person
Complaint: [redacted] I am rejecting this response because:Hi Mrs [redacted] Here is my response:Regarding your rebuttal from June 27, After reviewing my documentation I feel that you are not taking in account several issues:I was no longer in contract since July 31, In May I informed [redacted] your representative that I was in the process of having a house built and after my contract ended July 31, I would go month to month because I had no definite date as to when my new home would be completed [redacted] was well aware of this because I had no definite dates of when my home would be completed But, when my new home was near completed I contacted [redacted] as noted on September 30, and I discussed with her that I need a copy of my contract so I could review it and make sure that I was in compliance that was required of me on a month to month basis days prior to my leaving I requested a copy of my contract on 9/30/at 8:am so I could review the parameters of sufficient notice and my mortgage company requested as well .As indicated on the email of 9/30/ [redacted] responded back at 10:telling me that she would have the contract to me by the end of the day Again days prior to the time I left Per your policy days must be given prior to leaving your complex, again on Friday 9/30/I was at days before move out My plan was once I reviewed contract that evening realizing that the office was open on Saturday--days prior to move out, and would have given notice of my move out date But, again without a copy of contract that I requested at days at the time I was sill in the dark of the apartment complex's protocol But I assumed she would follow through on Saturday with her promise of getting me the contract on Saturday so then I would be able to discuss with her my plans to move out again, we are at days notice By the time I realized the office was closed and she still had not deliverd the contrat I had requested days ealier to assure I was still in compliance for the move out notification It was not until day (Monday) that she responded to me after I had asked her why I didn't get my contract on Friday and she said that the courier did not pick up the contract to deliver to me on Friday 9/30/day 62.So It was not until Monday evening (Day 59) that I was finally given a copy of my contract that I requested on Friday (day 62) So I feel that if I had received contract on the day I requested it would have been well enough time to give the complex enough notice (at days) and would have been in compliance with the move out protocol I am being penalized because your representative did not supply me with the information that I requested to assure move out protocol I do not feel that I was in any way in non compliance as documented in the email between [redacted] and myself regarding this matter Therefore I feel that the negative impact this has resulted in regarding a negative implication on me whe your representative was the one who dropped the ball as well documented in her apology I feel that I am not in anyway responsible for any liabilities incurred by me by your corporate office as per the documented explanations I have provided, therefore, I insist you remove the negative reporting regarding this situation I expect it to be removed immediately without prejudice.Thank you Regards, [redacted]
When Ms [redacted] was in our office looking for a new apartment home she was interested in our 3/and at that time we did not have an apartment in that floorplan available to show, we do not show apartments until they are made ready for move inMs [redacted] expressed urgency and concern regarding getting approved for the only 3/we had available and knowing it was not ready to viewMrs [redacted] filled out an application and was told that to be approved she would need a co-signerWe were told her father Mr [redacted] would co-sign for her, so we then sent the Lease contract via email for both parties to read and signBother understood that this was a legal binding contractWe notified Mrs [redacted] of the approval, she returned to the office asking to view the apartment again, and was told the apartment was not ready, and with no one knowing and unescorted by office staff, went into the apartment while it was being made ready and maintenance staff was still working in thereThe apartment was still not cleaned and make ready was not completedMs [redacted] understood that the apartment was not ready and immediately asked to "cancel" the lease contractWe were concerned because she had gone into a vacant apartment with out our knowledge or permissionWe continued to make the apartment ready for her mobecause there is no cancellation after the lease is signedShe came in on move in day and refused to take possessionThe apartment was made ready and perfectWe called the co-signer, Mr [redacted] to try and mitigate any possible damages arising out of the defaultWe were contacted by an attorney threatening a DTPA lawsuitWe offered to do a walk through with Mrs***, the attorney and the owners of the property, [redacted] and [redacted] We recorded the walk-through and found a perfect apartment We offered Mrs [redacted] a different apartment at our sister property with new carpet, and at the same rate, she refused There is no basis for the DTPA action threated by Mrs [redacted] attorney The apartment is available to be re-let to another and we intend on using the remedies available to us per the TAA lease contract to settle this matter
The tenant is a person who is a party of the written lease agreementHe is not a tenant under the TX lawWe have worked with the lease holders and addressed the concerns they are having and they have refused to work with us to resolve any issuesWe have also had a separate signed agreement with all parties of the lease and they have failed to hold up there end of the agreement.Tell us why here
We also have the emails and she requested for her lease contract on Friday September 30th stating that she needed it for a lender and we replied back letting her know that we would get one to herThere was no question on when her actual move out date was to indicate to us that she was planning to move or we would have told her what she needed to do and to get her vacate inShe was also unsure on when she wanted to move due to her having a house builtOur requirements have always been to give a full days as our leases always end on the last day of the monthWe also send out a renewal notice (courtesy of the office but noted not a requirement) to let her know her lease contract was up for renewal or she would need to give notice and if you do not it would continue on a month to month basisShe was well informed of our move out policy, which was also signed in several areas in the lease and addendums Again had she stopped into the front office we would have also given her the copy of the lease at that time with no wait
[redacted] I received this from Saddlebrook and would like this added to my file so there is no problem down the line, is this possible.Please let me know Thanks[redacted] *** Ms [redacted] I received a copy of your last Revdex.com response online, but am no longer able to respond through the system since they have closed the complaintYes, we are willing to accept your counter offer of $1,to clear the accountYou may send a cashier’s check or money order for that amount to our corporate office address (below) or you can contact me by phone to pay with a credit/debit cardPlease let me know which you would prefer and when you will be making the paymentAfter the payment is received, we will update your credit record (within approxdays) to show the account was paidSincerely, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] ***