LifeQuest Services

RE: Complaint We have attempted email contact with complainantWe are seeking additional informationIf they could provide who they spoke with/additional details we could closeAs you know, LifeQuest operates within all state and federal guidelinesWe have established an ombudsman – [redacted] to facilitateWe will continue to reach out to resolve any confusion [redacted] ***LifeQuest

---------- Forwarded message ----------From: [redacted] Date: Fri, May 11, at 9:PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: Revdex.com [redacted] I did respond, they agreed to terms with meThanks

We have reviewed Mr***’s complaint and his accountThis account began in Attempts to reach Mr [redacted] in and early to set up a payment plan were unsuccessful Mr [redacted] began sending in $payments in February and although these payments were below our standard payment plan we processed these payments We show no formal agreement creating a $25.00/month contract This arrangement of $25.00/month resulted in a 4+ year payment plan, without interest; far exceeding billing standards, but we did accept this arrangement by invoicing him accordingly.Mr [redacted] has breached this payment plan numerous times since Payments were missed in December of 2015, January 2016, May 2016, November Several times he was set to go to collections, but avoided by sending in another payment before being forwarded to them Two of the four times this included a double payment.In December of his payment was again late and we sent him a another notice stating payments need to be received every days to stay in good standing At that time his account was reviewed by our billing staff and determined to have been non-compliant with his terms of the payment plan five times over the course of this arrangement Accordingly he was sent a notice increasing his payment to $46.00; still a reasonable payment amount considering the number of defaults and timeframe this account has been openIn regards to the complaint and the list of ‘talked to company’ dates We show no record of calls on 1/3/18, 2/5/18, or 3/22/18.A customer care representative did talk to Mr [redacted] on 04/11/regarding the $payment planIn good faith we would agree to once again lower his payment to $/ month until fully paid off with the understanding that the next payment reaching default status (missing due date and day grace period) the file with immediately go to the collection agencyShould Mr [redacted] wish to discuss this further I can be reach at the number provided below.*** [redacted] LifeQuest Services [redacted] *** [redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Since registering the complaint, I have not had any calls from this business
Regards,
*** ***

---------- Forwarded message ----------From: [redacted]Date: Fri, May 11, 2018 at 9:50 PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: Revdex.com [redacted]I did respond, they agreed to terms with me. Thanks

We have reviewed Mr. [redacted]’s complaint and his account. This account began in 2014.  Attempts to reach Mr. [redacted] in 2014 and early 2015 to set up a payment plan were unsuccessful.  Mr. [redacted] began sending in $25.00 payments in February 2015 and although these payments were below our...

standard payment plan we processed these payments.  We show no formal agreement creating a $25.00/month contract.  This arrangement of $25.00/month resulted in a 4+ year payment plan, without interest; far exceeding normal billing standards, but we did accept this arrangement by invoicing him accordingly.Mr. [redacted] has breached this payment plan numerous times since 2015.  Payments were missed in December of 2015, January 2016, May 2016, November 2016.  Several times he was set to go to collections, but avoided by sending in another payment before being forwarded to them.  Two of the four times this included a double payment.In December of 2017 his payment was again late and we sent him a another notice stating payments need to be received every 30 days to stay in good standing.  At that time his account was reviewed by our billing staff and determined to have been non-compliant with his terms of the payment plan five times over the course of this arrangement.  Accordingly he was sent a notice increasing his payment to $46.00; still a reasonable payment amount considering the number of defaults and timeframe this account has been open. In regards to the complaint and the list of ‘talked to company’ dates.  We show no record of calls on 1/3/18, 2/5/18, or 3/22/18.A customer care representative did talk to Mr. [redacted] on 04/11/18 regarding the $46.00 payment plan. In good faith we would agree to once again lower his payment to $25.00 / month until fully paid off with the understanding that the next payment reaching default status (missing due date and 15 day grace period) the file with immediately go to the collection agency. Should Mr. [redacted] wish to discuss this further I can be reach at the number provided below.[redacted]LifeQuest Services[redacted]

Dear Bradley, We have received and thoroughly reviewed the Revdex.com complaint (#[redacted]) from Ms.  [redacted].This complaint is without legal merit.  The patient was sent a form to verify if the information we had on file was accurate in order to properly process her claim. However, we...

have noted her account to hide any reference to her social security number in future mailings to her per her request.We have also contacted Ms. [redacted] via phone to inform her of the adjustments to her account per her request. This should satisfy her request fully. Thank you,LIFEQUEST SERVICES

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: if the account is ever again placed with the credit bureau, I will file a complaint against your company Kevin with the States Attorney General's Office Consumer Fraud Department. Thank you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Heath [redacted]

Included below is our response to the consumer regarding the complaint identified above.  Also included is the documentation identified in our response.  This should hopefully satisfactorily close this issue.  If you need anything else from LifeQuest to close this issue, please feel...

free to contact me directly. Thank you, Kevin [redacted], CFOLife Line Billing Systems, LLC d/b/a Lifequest Services From: Kevin [redacted] Sent: Thursday, January 05, 2017 8:06 AMTo: '[redacted]'Subject: Revdex.com ID [redacted] Mr. [redacted], We are in receipt of your Revdex.com complaint ID# [redacted].  The form letter you referenced in the complaint was received in our office on September 7, 2016.  The letter sent was identified as being from you (not an attorney),  the envelope containing the letter had a hand written return name/address of Attorney Lance C. [redacted].   Upon receipt of your letter, your file was noted for no further contact with the customer and at no time did we contact you directly.  On December 2, 2016, the account was submitted to the credit bureau.  On December 28, 2016 – the account was deleted from the credit reporting agency (reference #[redacted]). This should resolve any concerns you may have with the credit reporting agency regarding this matter.  This should also satisfy your request regarding the “desired outcome”. If you have any further concerns, please feel free to contact me directly. Kevin [redacted], CFOLife Line Billing Systems, LLC d/b/a LifeQuest Services

RE: Complaint We have attempted email contact with complainant. We are seeking additional information. If they could provide who they spoke with/additional details we could close. As you know, LifeQuest operates within all state and federal guidelines. We have established an...

ombudsman – [redacted] to facilitate. We will continue to reach out to resolve any confusion [redacted]LifeQuest

Review: I had an outstanding bill from Tri State Regional Ambulance for $83.75. I paid this bill in full to LifeQuest Services on June 3, 2014, with check number 1072. The following month, I received another bill for $83.75 from LifeQuest Services. I then called LifeQuest at the number listed on the bill on 7/10/14. They told us that they did not receive my check, and I should call my bank to see if the check cleared. I called the bank and the check did not come through. LifeQuest called us back that day and stated that they had found my check and shredded it because it wasn't signed.

After hearing this, we came to the Human Services Coordinator ([redacted]) at the building where we live. With [redacted]'s assistance, we called LifeQuest back on 7/11/14 and spoke with [redacted] stated that they shredded the check because they had no way to get a hold of me. She insisted that they had no phone number so they could not reach me. [redacted] stated that they obviously had my address; they could have sent a letter, returned the check by mail, googled the address and gotten the apartment building phone number, etc. [redacted] then stated that they won't return the check by mail because it could get lost and that happens every day. [redacted] again gave other options to reach me and let them know that their reasoning was ridiculous - people send checks through the mail every single day and have for decades. [redacted] was incredibly rude (interrupting, talking over us, not answering questions, etc.).

At this point, [redacted] requested multiple times to speak to [redacted]'s supervisor. The supervisor (if she actually was a supervisor) was just as rude and unhelpful. She stated that I do not need to stop payment on the check because they shredded it and I need to pay them. [redacted] stated that I already paid them, I have no way to know that they actually shredded the check, it wasn't their right to shred my check without my knowledge, and until I know it is not possible for both checks to be cashed, I will not be sending another payment. The supervisor said they are a reputable company, so Hazel doesn't need to know that the check was shredded. [redacted] stated that I have no way of knowing this and would like LifeQuest to pay the stop payment fee. The supervisor then said "am I on speaker phone!". [redacted] said yes, because I and my husband were there for the phone call, which she already knew. She said she would not continue with this conversation on speaker phone. [redacted] told her to have a nice day then because my husband and I have every right to hear this conversation. The supervisor then hung up on us.

On Saturday 7/12/14, I received a phone call from Gundersen Lutheran billing department wanting to know when I would be paying the $83.75. My husband let them know that I had sent a check and was attempting to locate it.

It is unclear as to who I am supposed to be paying, or where I should be sending a check. Apparently, they are both trying to collect for this bill. I cannot make this payment a second time without knowing for a fact that my first check has no chance of being cashed.Desired Settlement: Refund - All we were trying to ask for (if someone would have listened) was that they refund us the amount of the stop payment fee, which is $35.00, so we can get this bill taken care of.

Apology - An apology from this company would be greatly appreciated. They were horribly rude and unhelpful. I hope they don't treat everyone this way.

Change store policy - They have no right to destroy someone else's check, no matter what their reasoning. Is this even legal?

They have many options to contact us, and many options to retrieve our phone number or leave a message if that is what they prefer. This is not an excuse.

Business

Response:

Dear Revdex.com,

We have an ongoing review.

We will contact the customer and work to resolve.

As the customer indicated - there was no check cleared/payment made per their bank.

I have been unable to verify the call/statements made in the statement of the problem and am working with my team to ensure nobody was treated redule or inappropriately.

I will follow up with a resolution in Part 2.

We handle hundreds of thousands of bills per year - we strive to ensure no checks or payments - even if unsiged - get lost or mishandled. We work closely with the agencies and companies we support and require our staff to be 100% professional and polite. If we find that this was not the case we will address.

Thank you,

LifeQuest

Review: Someone has provided my cell phone number to this company for a collection. I get daily calls, sometimes twice a day, from this company. I have asked to have my number removed from their call list and they refuse to do it. I have filed a complaint with the Do Not Call lists for both the State of Wisconsin and the US list, but to no avail. I have no outstanding balances for any bills...my credit rating is impeccable! I am tired of using my cell phone minutes for a call from unreputable company!Desired Settlement: Stop calling my cell phone!

Business

Response:

RE: Complaint We have attempted email contact with complainant. We are seeking additional information. If they could provide who they spoke with/additional details we could close. As you know, LifeQuest operates within all state and federal guidelines. We have established an ombudsman – [redacted] to facilitate. We will continue to reach out to resolve any confusion [redacted]LifeQuest

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Since registering the complaint, I have not had any calls from this business.

Regards,