LifeSafer

I cannot believe a company that says they claim to be the best is "apparently" scamming the customers. I have not had this device even a year and can say the company is not helpful to the buyer whatsoever. There is no phone communication. You have to talk thru a "text chat". The device purposely goes into a hum abort repetitive mode every 2 months causing a lockout fee and tech fee for the reset.There is not consideration on the ones being compliant. These companies will hopefuly receive audits. Theres light in every dark situation.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowMy appointment issues were not resolvedWhile lifesaver did offer me a credit due to rescheduling my appointments minutes before they still are not able to accommodate all the appointments that they have to doFor example due to this last lockout experience I had to travel once again miles from my house to have my vehicle serviced at a time that was extremely inconvenient for me and resulted in me having to hire a babysitter to have someone there with my child got home from schoolThey are also consistently rude on the phone and if they would simply play back the phone conversations that I've had that would be obviousSecondly and most importantly the device as they have stated is supposed to detect trace amounts of alcoholAlcoholNot orangesTo expect someone to never eat or drink in their car is unreasonable and unfair Faulty equipment means it is detecting things that are not alcohol and it is setting the machine offI don't understand how this point can be debatedAnd once again I would like to point out that it cost the user $each time device picks up one of these phantom substancesLexi for maintains that this is standard across the board in [redacted] It is notThat is a bold face lieI called one of the other companies Alcolock and ask them what their policy isThey stated that if you blow a fail and clear it within five minutes you don't have to bring the vehicle in because they acknowledge that it is not perfect equipment and sometimes something will set it off that is not alcoholWhere is lifesaver makes you pay $when it detects that you've eaten in orange [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

LifeSafer is currently checking records regarding the complaint from Ms [redacted] We will respond accordingly as soon as all information is gathered within the week LifeSafer takes all of our customer complaints seriously and we appreciate your patience with us while we are trying to resolve this matter Sincerely, Lifesafer Customer Service

ID# [redacted] *** [redacted] [redacted] [redacted] [redacted] March 2016Revdex.com [redacted] We received information from the Revdex.com regarding a customer complaint about early service lockout issues The customer is a participant in the Illinois interlock program that is administered by the State of Illinois and all device settings are consistent with the program’s rules.Initially, Mr [redacted] was using a device that did not have a camera and he did not experience any problems The State later required a device to be installed with a camera, and this is when the client started having issues with early Service recalls [redacted] An early recall is when the device is recalled for service prior to the next scheduled service appointment due to violations [redacted] A violation can be caused by many things including a low batteryThe first device did not require as much battery power as the device with the camera Mr [redacted] battery was not strong enough for the device with the camera which sent the device into early service recallThis has happened times**The battery needs to be at a consistent voltage, 12V or higher in order for the device to work properlyOur Illinois State Director has spoken with Mr [redacted] about this We have offered the client a swap to try a different device at no charge and as of this date the client has not accepted the swap offerThere is a charge for early service recalls but, to date, we have not charged Mr***He has only been invoiced for his regular monthly fees During installation, we train our customers about the importance of reading the handbook and watching our DVD so they will know and understand all the factors than can cause aborts, fails, violations and the likeThis includes battery conditionIn an attempt to ensure customer satisfaction, our Illinois state office has contacted Mr [redacted] to again offer a device swapWe are awaiting his responseLifeSafer takes all of our customer complaints seriously and have researched the matter extensively to come to this conclusionWe appreciate the assistance of the Revdex.com in addressing this matter.Sincerely,Lifesafer Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am not okay with this resolution that Lifesafer has providedIn 100+ degree weather with your car not operating properly, (no A/C and car jerking and shaking, attempting to cut off), I do not understand what would be an appropriate tone when calling in to get helpI guess I should have been calmYou try driving in 100+ degree weather in [redacted] with no A/C, and see how your attitude will beWhen I first contacted Lifesafer and tried to contain my frustration I was told there was nothing they could do and that the issue was my problemAfter several attempts of trying to get assistance from their horrible customer service reps that talk to you like you are nothing, and have absolutely no resolution for issues, I became frustrated My car was not working, I mean how does one expect an individual to beI was talked to as if I were not a customer, and I was hung up on, yes I was frustrated and hostile because I needed resolutions!!! The cause of my frustration stemmed from the service I was provided I simply asked for a refund for the services as a resolutionSince Lifesafer is not wanting to work with me, I am requesting reimbursement for the $down payment I had to come up with to get a new vehicle, reimbursement for loss wages for the day I had to take off to go to court with my lawyer to file a motion to have the device removed and permission for a new provider ($132), and the monthly cost of the faulty device in my car (75.20) I was willing to work with you guys and try to come to a resolution, however I am now requesting ALL monies I have been out of pocket for the faulty device being installed and reimbursement for loss of wages when having to appear in court due to the situation and not being able to operate my vehicleI have been out of tons of money paying for gas for rides to work and daily duties I am looking for a resolution!! I have not EVER received one during this entire encounter with this companyThe response of waiving the removal fee is bogus as I had court documents for this and I had to take off of workI need to be reimbursed for the time missed for this due to the failure of your company assisting to help The least you could do in this situation is try to FIND a resolution that works for the customerDo you guys have those at Lifesafer?? Regards, [redacted]

Revdex.com Re: [redacted] We received information from the Revdex.com regarding a customer complaint about product issuesThe customer is a participant in the Pennsylvania interlock program that is administered by the State of Pennsylvania and all device settings and fees charged by LifeSafer are consistent with the program’s rulesOur ignition interlock device is designed to detect even trace amounts of alcohol and uses set points based on the criteria dictated by the State of PennsylvaniaDuring installation, we train our customers about the importance of reading the handbook and watching our DVD so they will know and understand all the factors than can cause our device to give bad resultsAs long as our customer follows the information they were trained on, there should be no device problemsWe inform our clients that certain items such as hand sanitizer has alcohol in it and advise them to wait at least minutes after using such items before trying to start the vehicleA bad reading can cause the device to abortOur client told us she used hand sanitizer right before she was asked for a rolling test thus causing an abort and a reset fee Our policy is not to waive reset fees when the produce has a high BrAC reading LifeSafer takes all of our customer complaints seriously and have researched the matter extensively to come to this conclusionWe appreciate the assistance of the Revdex.com in addressing this matterSincerely, Lifesafer Customer Service

Revdex.com: Thank you so much for your help! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meLifeSafer Colorado sent my interlock clearance letter to the DMV and the DMV accepted it despite the dates being incorrectI was finally able to get the interlock uninstalledI really appreciate the de-installation fee being waivedI appreciate LifeSafer's resolution of this issueHowever, I have been under constant stress caused by the company's mistakes and poor customer customer serviceIt took a week for LifeSafer to send my clearance letter to the DMVThat extra week cost me approximately $for the interlock rental fee and extra insurance required while using interlock.While I was using LifeSafer, there was an issue with their computer system that stopped records from being uploaded to the DMV regularlyAs a result, I got a letter from the DMV warning that my license was about to be suspended for non-compliance with interlockLifeSafer should have notified customers that there was an issueGetting that letter with no context was extremely scaryLifeSafer fixed the issue, but I had to call them and wait two hours on hold to find out what the problem wasI once had to wait hours after calling to the tech support line to get a person to help meI asked for a copy of my recordsI was told that the request was sent to the CO office and they would contact meThey never didTheir call center staff are very nice, but have no knowledge of processes and are unable to resolve any problems.To Summarize: LifeSafer resolved this complaintBut, using their service has been a complete nightmareTheir customer service is abysmal Regards, [redacted]

January 15, Cincinnati Revdex.comWest 7th Street, Suite Cincinnati, Oh, Dear Revdex.com, This letter is in response to a communication received from you regarding a complaint made by [redacted] on 01/06/ [redacted] complaint states that his interlock has quit working and he has not been able to get through to LifeSafer to resolve his issue [redacted] is requesting that his device is repaired so he can continue to drive his vehicleI spoke to [redacted] ’s State Director and reviewed his file [redacted] and his wife both attempted to Call into our Call Center several times to reach the service department to resolve their issues with their device, we would like to apologize for the long wait as we were experiencing a large influx of calls It appears later that evening on 01/06/2015, we provided [redacted] with a reset for his device [redacted] was not charged for this service, if he was his account has been refunded We understand [redacted] had to have his vehicle towed to the Service Center We will absolutely be refunding [redacted] the amount of the towIf he can fax his towing receipt and put attention to Alyssa Scavone at 513-651-9563, we will make sure that it is taken care of and a check is sent via USPS To conclude this letter, we would like to greatly apologize to [redacted] and his wife for the inconvenience this caused them, and we are sorry that they experienced such an issue getting through to our Call CenterWe are happy to say that any issue [redacted] was initially having has been fixed and our Call Center wait time has subsided significantlyPlease let me know if you need additional informationSincerely,

We received your information regarding the customer's complaint LifeSafer takes all of our customer complaints seriously and we are currently working on a response Sincerely,

Attached is our Company's response to a complaint made by Ms [redacted] ** [redacted] Complaint # [redacted] on 11/18/ Cincinnati Revdex.com [redacted] [redacted] [redacted] Dear Revdex.com, This letter is in response to a communication received from you regarding a complaint made by Ms [redacted] on 11/18/ Ms [redacted] ’s complaint states that on two separate occasions she was quoted two different installation prices, the second quote being $more than she was initially quoted I’ve listened to the calls associated with Ms [redacted] ’s complaint and spoken with the Representatives involved On 10/27/2014, Ms [redacted] called and was quoted $for standard installation pricing which includes the one-time fee to the State of [redacted] and her first Month’s monitoring Ms [redacted] was not at that time ready to schedule her appointment, and notified us she would be calling back to schedule her installation, thus not receiving the information regarding the location’s installation fees On 11/18/2014, Ms [redacted] called back to schedule her installation appointment, and when asked what service center she wished to go to, Ms [redacted] agreed that the location in question was the location closest to herOur Agent notified Ms [redacted] that the Contracted Service Centers typically charge their own installation fee on higher end vehicles, and in order to find out what the additional fee would be we would need to call the Service Center to find outUpon learning this information, Ms [redacted] instantly became extremely hostile and argued with the Agent when our Agent was trying to properly explain and inform Ms [redacted] of the correct information Ms [redacted] then demanded to speak to a managerThe Call Center Manager explained to Ms [redacted] that the first Agent was unfortunately incorrect and apologized for the inconvenience, and even offered to schedule Ms [redacted] at a different location that would have a less expensive installation fee Ms [redacted] declined and ended the call We would like to very much apologize for the inconvenience this has caused Ms [redacted] To ensure that this does not happen again in the future, this issue has been addressed with the entire Call Center and additional training has been enforced To conclude this letter, we would like to once again apologize for this inconvenience and offer Ms [redacted] an installation at a further location that would be closer to the price she was initially quoted Please let me know if you need additional information Sincerely,

Revdex.comRe: [redacted] We received information from the Revdex.com regarding a customer complaint about service issues.The customer is a participant in the Washington interlock program that is administered by the State of Washington and all device settings are consistent with the program’s rules.Mr [redacted] stated in the Revdex.com complaint that he would like LilfeSafer to pay for an install in his new vehicle, tow, monthly cost refund and any damages the dealership may find due to our device in his vehicleOur records show that Mr [redacted] called 11/28/saying his car would not start because his device was in lockout mode He asked our agent why he was locked out and the agent explained to him that they were unable to know the cause until the vehicle was brought in to the shopA service appointment was arranged with the client the next day ( 11/29/at 9:am) Mr [redacted] informed LifeSafer that he wanted LifeSafer to pay his tow to the appointment LifeSafer informed Mr [redacted] that he may be “reimbursed” for the tow if we determined that our device was the issue when he brought the vehicle to the shopThe client failed to show up at the 11/29/9:appointment We were unable to determine what caused the lockout without the vehicle present.December 1st, Mr [redacted] called telling us that his car was being voluntary recalled and he is not able to bring the vehicle to our location because it is at an auto shop in Spokane Valle WA with a damaged transmissionAs of this date, LIfeSafer has been unable to service the clients vehicle We arranged for Mr [redacted] to bring his car in the day after he was having issues and he failed to show up Because of this, LifeSafer cannot determine the device’s status for consideration of any service/refunds Mr [redacted] is requesting We advise Mr [redacted] to make an appointment to bring the vehicle with the device in it for our technicians to examine before we can discuss his concerns LifeSafer takes all of our customer complaints seriously and have researched the matter extensively to come to this conclusionWe appreciate the assistance of the Revdex.com in addressing this matter.Sincerely,Lifesafer Customer Service

Initially, Life Safer did warn of a few possible causes for a positiveUnfortunately, there seem to be hundreds of things that can cause a positive in these unitsI was told that the windshield washing fluid in my car could case a positive readingThose fasting on diets with a high amount of ketones in their blood could result in a positiveFueling your vehicle and having gas fumes on you could result in a positiveThis company is getting rich off people who have not consumed alcohol but rather used their wipers during a rainTheir unit detects almost every alcohol That was not the intended purpose of this device I had to miss a day from work to resolve this issueI had to pay an additional $to reset my unitIf it is a lawsuit they want, it is a lawsuit they shall get!! Their idea of periodically recalibrating the unit is simply the downloading of monthly information they perform on your vehicleThis is a far cry from a trained technician examining the device for any potential flawsThey download the information onlyThey haven't a clue if a unit is defective

Unfortunately, we were not able to submit the compliance report to the State of Washington due to failed testsMrSanelli has been contacted by us and informed of the proper procedure for acquiring his license through the Department of Licensing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Thisletter is in response to a communication received from you regarding acomplaint made by [redacted] *** on 02/28/ [redacted] complaint states that he has hadissues with the functionality of his camera device [redacted] is requesting his reset fee to bewaived, totaling $and a resolution for his device issuesAfterreviewing [redacted] account, we noticed there were already notes on 02/27/2015to have the reset fee waived due to the device camera malfunctionThat fee hasbeen waived and [redacted] has been provided with an interlock exchange at nocost to him on 03/06/to resolve his device issuesIf [redacted] experiencesadditional device issues, we will absolutely provide a new device at no cost tohim and reimburse for all towing expenses per Company PolicyWeare sorry for any inconvenience [redacted] camera malfunction induced butassure [redacted] that it did not affect the data captured by the device at anytimeWe would also like to apologize to [redacted] for being charged for his resetappointment on 02/27/and have ensured that the State Director hasaddressed this issue with the technician in question We hope that the interlock exchange hasresolved [redacted] camera issues and wish him the best of luck with theremainder of his programPlease let me know if you needadditional information

LifeSafer takes all of our customer complaints seriously and are currently gathering information and will be working with customer to try to resolve the matterWe will respond with a proper response to Revdex.com shortlyWe appreciate the assistance of the Revdex.com in addressing this matter.Sincerely,Lifesafer Customer Service

Ms [redacted] had service at our Full Service center when she began her interlock program In January the tech passed away and closed down the full service center shop During this time we transferred his clients to our Mail Program in Wisconsin (Also called Click N Go Program) (On this program: The client has the device mailed to their residence since a full service shop is not conveniently located near their residence or place of work).The clients that were transferred were advised at time of payment that there would be a click charge on their bill (This is a standard fee that the client to pays for replacing the old handset with the newMs [redacted] stated she was having issues with aborts with the first replacement due to a malfunction We shipped out a new IID immediately which was delivered the very next day The issues the client had with the device was user error caused by not humming into the IID with enough force **Ms [redacted] had a service due week of February 1st in which state office had shipped out a new IID (procedure of the mail program) client had difficulties working the new IIDBecause of the client having difficulties, a new IID was shipped immediately upon request to client on 2/4/ This IID was delivered the following morning On March 2nd client spoke to a LifeSafer employee regarding issues with aborts while she was driving Ms [redacted] stated she had no issues when the car was not running The employee worked with client and stated that if she had any more issues to contact us and we would rectify the issue Ms [redacted] did not call again until it was time for her next monitoring appointment on March 30th, At this time we would not send out another interlock because client had not sent the 2nd IID back from the appointment (We do not allow the clients to have two devices in one name at one time to avoid lost/stolen interlocks.)At this time we cannot issue credits for any charges Our devices were working properlyLifeSafer takes all of our customer complaints seriously and are currently looking into the matterWe appreciate the assistance of the Better Business Bureau in addressing this matterSincerely,Lifesafer Customer Service

[e if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The Lifesafer company was swift in their response and precise with a resolution I appreciate the attention taken in this matter and encourage their persistence in the future.Thanks, and the unit is currently working properly, and a reduction of interstate travel fears has occurred Regards, [redacted] ***

We spoke with the customer and scheduled an appointment at the Boca Raton location The hurricane s caused many shops to lose power which was out of our control The customer is re-scheduledThank you, Customer Service

Revdex.com - Our first reply was our final reply Our device is working properly Please refer to our original letter for the client to try to troubleshoot the issuesThank you, Customer Service