Lifescale Analytics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
KC Auto is an unethical organization to do business with. The owner is clearing lying to avoid being liable for damaging my vehicle. If I had damaged the vehicle like he claims then they would have saw the brake malfunction light on. Several people on the website have complained about the practices at KC Auto. Myself I have had bad experiences with them. Never again will I use their service. Since the owner is not willing to settle in a reasonable fashion I have no other choice but to proceed with taking them to court over this matter. When I attempted to change the brake pads. I took the wheel off and removed the old brake pads. The piston requires a special tool to push it back in. Because I did not have that special tool I had the car towed to KC Auto. I never even touch the parking brake. Again If as the owner says I damaged it the why in his response did he state no warning light was on? This clearly shows he is lying to cover himself. When I asked the owner why it would take days to replace brake pads. He said he kept ordering the wrong part. I expressed to him I wanted him to put my tire back on so I could drive the car to the dealership to do the repair. That's when he wanted to charge me labor for doing a job that was not authorized. This is the second time I had an issue with the owner replacing parts on my car without my approval. I think any judge would agree a shop has to have the car's owner authorize any parts or repairs done to their vehicle. I am very disappointed with the lack of professionalism of KC Auto. I hope other consumers are aware of their practices.
Regards,
*** ***

On the morning of August Mr*** had his Audi towed to our shop after attempting to replace the rear brake padsMr*** did not have a previous appointment, which is not required, but it became apparent he believed we would drop everything to install his brakes as he called several
times and also stopped in to check on the progressHe also wanted to have his vehicle back by 4:but did not mention this to anyone until around 2:even though he stopped in and called throughout the dayMr*** also advised the rear brake pads he had attempted to replace were in the trunk of his vehicle but he knew they were too small. Due to the fact that other vehicles had already been scheduled Mr***'s vehicle did not get looked at until approx 11:a.m It was discovered that the Audi had electronic rear brakes and required a vehicle scanner/computer and european computer software to replace the brake pads and the brake pads Mr*** had in his trunk were, indeed, too small We advised Mr*** of this info and inquired if he wanted our shop to order the correct brake pads or if he wanted to supply themHe advised us to order them We ordered brake pads per the vehicle's VIN number to assure we would get the correct part but they were not correct We ordered another set thinking that the first set may have been misboxed but the 2nd set of brake pads also were not correct We tried ordering from a different parts store but those were also wrong The third parts store advised they could get us the correct brake pads but we would not be able to get them until the next afternoonWe kept Mr*** advised of all info. The correct brake pads came the following afternoon, August 21, and were installed immediately and Mr*** was notified that his vehicle was ready to be picked up Mr*** paid over the phone and, per his instructions, his vehicle was left outside and the key placed where he could find it He picked up his vehicle later that evening I don't understand why Mr*** is so puzzled why it took days to do an hour job when he was kept advised of all that occurred with his vehicle including the fact that the correct brake pads would not be available for approx 24hrs After all, Mr*** himself initially purchased the wrong brake padsWhen a customer purchases a european vehicle the parts are not always as available as the parts on a domestic vehicle. We had separate mechanics test drive Mr***'s vehicle separate times and also moved the Audi a couple times to park it for picking up after hours Not once was there a dash light on that indicated a parking brake malfunction Because we had the vehicle scanner/computer with the european computer software we were able to replace the brake pads correctly and did not damage any wiring Previously, when Mr***, tried to replace his own brake pads, he did not have the correct equipment It's possible the broken wire problem in the left rear parking brake motor occurred at that time And, since we did not have the chance to diagnose the parking brake malfunction or even see the dash light on, we don't know what occurred at the Audi dealershipIt's even possible the problem began when previous owner's had the rear brake pads replacedMr*** advises he has pictures of the broken wiring but we don't know when/where that occurred If our shop had damaged the parking brake wiring on Mr***'s Audi we most certainly would have let him know and also let him decide how to proceed by either having us repair it or have it repaired at a shop of his choiceAnd Mr***'s last sentence, "Their shop has has some very shady business practices" is extremely offensive and border's on slander We run a very honest repair shop.....check our complaints, or lack of them, on the Revdex.com sight We have an A+ rating and we're not even accreditedAre we perfect? Of course not But if we cause a problem, we fix it. I also checked Mr***'s review, on the Revdex.com sight, and it's completely inaccurateUnfortunately, there is no availability to answer inaccurate reviews unless, I'm assuming, you've paid for accreditation which is completely unfair Anyway can make any kind of statements and there is not way to defend your reputation. We did not order the wrong brake pads for Mr***'s Audi The brake pads we ordered for his vehicle, per the VIN#, were not correct for the vehicle When leaving the VIN# out of the order, we were able to get the correct brake pads After all, Mr*** also ordered the wrong brake pads for his own vehicleMr*** wondered who authorized "flipping" the rotors on his vehicle Re-surfacing the rotors is standard procedure when replacing brake pads (unless they need to be replaced) and Mr*** authorized this procedure when he brought the vehicle to our shop to have us replace the brake padsIt appears Mr*** does not have the knowledge of vehicle repair as he thinks he does. Mr*** also advises he thought $was unfair labor since we hadn't replaced the brake pads I still don't understand why he has such a hard time understanding that the correct brake pads had been ordered, per his approval And, as for not having the knowledge torepair his vehicle, our shop has been in business since and our mechanics have 40+ years experience each Maybe Mr*** shouldhave done some research on the type of vehicle he has, the type/cost of repairs, and the availability of parts before he purchased the vehicle. As for Mr***'s desired settlement for reimbursement for vehicle repairs and also gas money, Mr*** had already mentioned in conversation he would be going to the Phx area on so he did not spend gas money just because he had to have his vehicle repaired. Our desired settlement is to have Mr*** apologize on the Revdex.com complaint sight for the comment "Their shop has some very shady business practices" and also to have the inaccurate comments on the Revdex.com review sight removed. This was not our first experience with Mr*** He'd come to our shop before with a different vehicle after attempting to replace the clutch and wanted us to fix the mistakes he'd made Mr*** was difficult both times we corrected his mistakes