Advertises a great product but doesn't stand behind it's product I paid for a hot tub that was broke when I got itThe crate it came is was bustedLeaks like a river now had to replace heater, rings, and pressure switch
Another Today
I Gave $deposit on a $6,hot tub spa and have not received the Sparefusing to return calls or refund never received product
on Janu.ary 31st we drove to XXXXX *** *** *** *** ***we meant with salesperson *** *** and gave him the deposit of $1,for a pool hot tub Total price $28.the models of the hot tub is LS XPHwhen I attempted to order the pool they wouldn't not return My callsI've called the business for over week and received an answering machine only and requested a refund and no one has contacted meI have not received my refund or the Hot tub
Initial Business Response /* (1000, 5, 2016/05/02) */
Customer signed an all sales final agreement. Customer was placed on layaway until they were ready to process the order. Customer called in Thursday the 21 after hours to process transaction. Our front office girl was out on Friday so his...
voicemail was not returned until Saturday when we told customer we would call him Monday to Start the order. Customer called Monday 3 times with about a half an hour in between voicemail. As soon as I was able I returned the customers calls. Customer then said he wanted to cancel. I had to meet with the CEO (since it was all sales final) the CEO was in out of office meeting till Wednesday. I explain to the customer as soon as I get an answer I will Let him know. I personally called the customer 6 times over 3 day to keep him in the loop for his request. As soon as I had an answer I called the customer and sent a full refund check to him. Customer said he was satisfied.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/05) */
We have received the check from the company. We are satisfied.
Initial Business Response /* (1000, 5, 2015/06/06) */
There was a misunderstanding but we worked diligently and took care of the customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have offered me an...
upgrade which is MORE like it. I was pressured into a dinky spa and this has made me not so upset so I'm considering this "resolved". Still a horrible way to conduct business but we have settled.
Advertises a great product but doesn't stand behind it's product I paid for a hot tub that was broke when I got itThe crate it came is was bustedLeaks like a river now had to replace heater, rings, and pressure switch
Another Today
I Gave $deposit on a $6,hot tub spa and have not received the Sparefusing to return calls or refund never received product
on Janu.ary 31st we drove to XXXXX *** *** *** *** ***we meant with salesperson *** *** and gave him the deposit of $1,for a pool hot tub Total price $28.the models of the hot tub is LS XPHwhen I attempted to order the pool they wouldn't not return My callsI've called the business for over week and received an answering machine only and requested a refund and no one has contacted meI have not received my refund or the Hot tub
Initial Business Response /* (1000, 5, 2016/05/02) */
Customer signed an all sales final agreement. Customer was placed on layaway until they were ready to process the order. Customer called in Thursday the 21 after hours to process transaction. Our front office girl was out on Friday so his...
voicemail was not returned until Saturday when we told customer we would call him Monday to Start the order. Customer called Monday 3 times with about a half an hour in between voicemail. As soon as I was able I returned the customers calls. Customer then said he wanted to cancel. I had to meet with the CEO (since it was all sales final) the CEO was in out of office meeting till Wednesday. I explain to the customer as soon as I get an answer I will Let him know. I personally called the customer 6 times over 3 day to keep him in the loop for his request. As soon as I had an answer I called the customer and sent a full refund check to him. Customer said he was satisfied.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/05) */
We have received the check from the company. We are satisfied.
Initial Business Response /* (1000, 5, 2015/06/06) */
There was a misunderstanding but we worked diligently and took care of the customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have offered me an...
upgrade which is MORE like it. I was pressured into a dinky spa and this has made me not so upset so I'm considering this "resolved". Still a horrible way to conduct business but we have settled.