LifeStageMedia

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] Regards, [redacted] Hello,The main issue of the faulty repair that was paid in full for, was never resolved by dealerso they stole money from an auto safety NPO, left us with a hazardous defect, and caused usmany loss of work hoursI guess this indicates Ford's concern for auto safety!

Ms***,
We have resolved this concern with Mrs*** via a Refund on her credit cardWe actually had this in motion prior to her complaint filing
Have a great day
Thank you,
*** ***
Service
Director
*** (office)
858-576-2297 (fax)
***@kpford.com
***@kearnypearsonkia.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Greetings:Mr.***'s response is most absurd, and a decoy of the real issuesFirst let me start by addressing his claims of racial slurs as "black guy"is not any more a racial slur than "Washington Redskins," and the fact that Afro American refer to themselves as black as one their slogans is "black is beautiful." Mr*** is looking for excuses, as he has long hated ASF and the cause of auto safety, as provenby the fact that several years ago, he lied about the same Thunderbird having a dangerous steering column wobble, and denied this defect,until ASF produced a computer Ford "service bulletin" from Precision AutoEven then Mr*** refused to repair the vehicle necessitating ASFto bring in the California Auto Repair Bureau to insist that they do so, exposing Me***'s dishonesty and lack of credibilitySince thenMr*** has harbored animosity toward ASF to the point that he may have arranged that long ride with the hostile passenger, when heshould have offered a free loner after causing ASF loss of work damages having to return three times for this same repair!Furthermore, in regard to Mr***'s claim that the Ford work is guaranteedwhen the vehicle was left overnight the thirdtime KP Ford went into the glove box and took the repair receipt, so now ASF must request that they send a copy of this reciept to ASF BoxLa Jolla, CA Also if they key was the problem, why did they not say that on the first two visits?But what is the real is*** here about KP Ford's malice to a year old non profit auto safety organization? Could it be, that ASF was founded in to address the worst design error in automotive history; the spring loaded steering lock, that:increases auto theftcauses accidentshas no merit whatsoever!and still is standard equipment on most Fords! ASF bought the Thunderbird as it was one of the first Fords to have safeand modern "Immobilizer" technology that has become law in Europe and Canada! The world needs to ask why is Ford still producing most of their vehicles with steering locks?! Mr*** you want to explain this, and your callous disregard for auto safety and malice toward those that are trying to reduce auto theft and save lives? Mr*** how dare you denigrate ASF and auto safetyYou are no doubt an extreme villain!Answer these charge and your backing of steering locks if you dareKP should make a donation to auto safety and ASF to address their defect and the above damages

Hi ***, This is the ticket that noted their concerns upon deliveryIt has only the concerns, as the vehicle was not inspected/diagnosed as a result of the incident that occurred.Please let me know if you need anything else. Thank you, *** ***Service Director858-715-3467 (office)858-576-2297 (fax)Email Me Here.Visit our websites here: Kearny Pearson Ford and Kearny Pearson Kia

We really have no further response to the complaint by the ASFWe wish them well at this time. Kind Regards*** ***

We have chosen to respond to you in this manner, as the party involved was extremely hostile and apparentlyvolatile. Upon the last visit, the representative from the "ASF" dropped off the veh1cle and asked to use ourshuttle service. When he was dropped off at his desired destination, he called and...

left a message threateningour dealership as a result of being placed in the shuttle with our driver and "a black guy who wouldn't talk tohim'' (also a patron of Kearny Pearson Ford) and said that he was "kidnapped" and "how dare we treat amember of the automobile safety foundation this way". He then demanded to have a limousine pick him up,that the vehicle needs to be detailed, have any existing dents/paint damage repaired and that the tank be filledwith fuel before he picks up the car. The message was abrasive, hostile and very concerning.First of all, we do not tolerate racial comments or hateful and threatening language used toward us, ouremployees or other patrons of this establishment. Second, with the level of hostility, anger and rage in themessage, we felt it necessary to act swiftly in the interest of safety for our employees and patrons. We havethe recording saved here for review if necessary.Upon receiving this message, we immediately called the "foundation" and advised them that we will not beperforming any work on their vehicle and that, for the safety and protection of our staff, they need to collectthe vehicle from our property.On 11/12/2014 this customer arrived at the dealership and asked us to replace the ignition lock cylinder. Wereplaced the cylinder as requested (no diagnosis was performed as this was a request, not a concern). InJanuary- the visit listed above, the customer arrived with the concern that the cylinder sticks, which upon abrief inspection (just prior to the message being received and all work being halted) appeared to need only akey, as the old one was VERY worn.Any loss of use was as a direct result of the actions of the "ASF" and their staff in which they chose to leavea threatening and racially discriminatory message with unreasonable demands on one of our staff'svoicemails. The vehicle is covered under a service part warranty that is good at any Ford or Lincolndealership in the country in the event that the lock cylinder has failed, however, if the key the failed part, thecustomer will need to replace their worn out key. If there are any concerns that require diagnosis, this wouldbe up to the ''ASF" to decide whether or not they would like to proceed.Thank you,[redacted], Service Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]
Regards,
[redacted]
Hello,The main issue of the faulty repair that was paid in full for, was never resolved by dealerso they stole money from an auto safety NPO, left us with a hazardous defect,  and caused usmany loss of work hours. I guess this indicates Ford's concern for auto safety!

Review: I created a memory page for my brother on 1/**/2015. and I have tried to upload pictures to the page, and it always comes up "Cant perform this at this time". I have sent them at least 6 emails, and have never heard from them at all. There site sttes they will get with respond within 48 hours. I have not recieved anything at all. all I want is for them to contact me, and fix the problem. They don't list a phone number to contact them, just email. I paid them, $94.95 on the [redacted] of January for this site to be forever on here, and I can't even load a picture of him. Not happy with there service.Desired Settlement: I want them to fix the site, as I should be able to upload a picture. I've done it for my sisters Grandaugher's page, with no problems. don't understand why I can't on his. would like for the to explain it to me.