LifeStation

Dear Revdex.com -This correspondence is in response to Case ID # [redacted] LifeStation Inctakes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.This complaint was submitted on 4/25/and the customer was fully refunded all charges on 4/27/15.We apologize for any inconvenience that the customer experienced and look forward to serving them once again should the need arise.Sincerely,Mike Z***Managing DirectorLifeStation Inc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com -This correspondence is in response to Case ID # [redacted] LifeStation Inctake any hint of customer dissatisfaction with the highest level of urgency and looks to respond immediately.I have spoken to [redacted] on Tuesday, March 3rd, and have the taken the step agreed upon step of crediting his payment method in the amount of $This credit was applied on Wednesday, March 4th and may take a few business days to show up[redacted] will be returning his father's system at his earliest convenience as part of the process.We apologize for any inconvenience that this situation has caused and look forward to serving [redacted] in the future for any needs.Yours truly, [redacted] ***LifeStation Inc

Dear Revdex.com:This correspondence is in response to Case ID # [redacted] LifeStation Inctakes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has received the Disputed Amount of $ via their credit card company by disputing the charge and LifeStation will close the account effective immediately.We apologize for any inconvenience that has occurred and look forward to providing for any future needs.Sincerely,Mike Z***Managing DirectorLifeStation Inc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]

Dear [redacted] This letter is in response to Case ID# [redacted] , [redacted] of [redacted] ***LifeStation Incis dedicated to providing the most capable personal emergency response system along with a level of unsurpassed customerserviceWe take any hint of consumer dissatisfaction with a high level of urgency and look to respond in a timely manner.Concerning [redacted] complaint, the following action was taken –A total of $has been credited to the customer's accountWe apologize for any inconvenience that this situation has caused.Should you have any additional questions or concerns please do not hesitate to contact us immediately at [redacted] Sincerely, [redacted] ***Managing DirectorLifeStation Inc

Dear Revdex.com - LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely mannerA credit has been processed for the disputed amount of $We apologize for any inconvenience and confusion in this matter and look forward to providing for any future needs Sincerely, Mike Z [redacted] LifeStation Inc

Dear Revdex.com - This correspondence is in response to Case # [redacted] LifeStation is committed to providing our customers with the highest level of medical alert monitoring and serviceWe are sorry you feel that we have not met that standardLifeStation offers different payment optionsAs with most services, the longer a customer would like to arrange for services, the more significant a discount they can receiveAlthough we disagree with the characterization of our billing practices, we always strive to respond in good faith to the concerns of our customers to ensure LifeStation meets their expectationsTherefore, we have taken the step of crediting you the full purchase price of $83.85.Sincerely, Mike Z [redacted] Managing Director LifeStation Inc

Dear Revdex.com - This correspondence is in response to Case ID [redacted] LifeStation Inctreats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely mannerA refund for the disputed amount of $was submitted on Monday, April 11th, This may take a few days to be applied back into the customer's account.We apologize for any inconvenience caused during this situation and look forward to serving the customer should the need arise again Sincerely, [redacted] LifeStation Inc

Dear Revdex.com - This correspondence is in response to Case ID # [redacted] LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely mannerA refund for $was processed on June 9th and the remaining disputed amount of $was processed for a refund on June 16thWe apologize for any inconvenience caused during this time to the customer and hope to provide for any future needs should the situation arise Sincerely, [redacted] Z [redacted] LifeStation Inc

Dear Revdex.com: This letter is in response to the submitted issue for Complaint ID [redacted] LifeStation Incis dedicated to providing the most capable personal emergency response system along with a level of unsurpassed customer service We take any hint of consumer dissatisfaction with a very high level of urgency and look to respond in a timely manner A refund of the disputed amount was processed immediately and we apologize for any inconvenience Should any additional questions or concerns arise, please contact us immediately at ###-###-#### Yours truly, [redacted] Program Director LifeStation Inc

Dear Revdex.com - This correspondence is in response to Case ID # [redacted] LifeStation treats any hint of customer dissatisfaction with the highest level of urgency and responds in a timely mannerFollowing a detailed review of the customer's account, LifeStation has credited the customer their disputed amount of $$was processed for a credit on Friday, February 5th and the remaining amount of $was processed for credit on Monday, February, 8th.We apologize for any inconvenience during this process and look forward to providing future service should the need arise Sincerely, [redacted] Z [redacted] Managing Director LifeStation Inc

Dear Revdex.com -This correspondence is in response to Case ID [redacted] LifeStation takes any hint of customer dissatisfaction with the utmost urgency and looks to respond immediately.Our Customer Service staff has spoken with [redacted] concerning the issues brought to our attention and has sent her a new LifeStation device(The item was shipped on Monday, March 2nd)Should there be any additional concerns regarding this matter, [redacted] should contact us immediately at [redacted] Yours truly, [redacted] ***LifeStation Inc

Dear Revdex.com -This letter is in response to Case ID # [redacted] LifeStation Incis dedicated to providing the most capable personal emergency response system along with a level of unsurpassed customer serviceWe take any hint of consumer dissatisfaction with a high level of urgency and look to respond in a timely mannerIt is unfortunate that the customer was unable to utilize the LifeStation service in their area and we apologize for any inconvenience during this process.We have taken the step of crediting their form of payment in the remaining amount of $on January 9th, which will take a few days to be applied back to their account.Should you have any additional questions or concerns please do not hesitate to contact us immediately at [redacted] Sincerely, [redacted] ***Managing DirectorLifeStation Inc

After searching around for a medical alert system for my grandma, I decided on LifeStation because it seemed like the best fit for what we neededI received the equipment very quicklyWhen it arrived, I IMMEDIATELY called LifeStation for a walk through while I set it up to make sure I did it correctlyI had the instructions with me and the employee on the line was directing me to do the same thing the instructions wereWe were on the phone for a good minutes, if not an hour, while I set up the equipment and we tested the various devices we had receivedI was paying for the wall sensors and the pendant with fall detectionWe tested every single button multiple timesThey had sent me an extra pendant button too, even though I told them we only needed the one so I thought it was a good deal for what I was payingEverything seemed greatToday my mom and I went over to my grandma's house and she was on the floor and apparently had been there for hoursShe had fallenThankfully, she was ok, but for obvious reasons we were very upset with LifeStationShe was not lucid and therefore was unable to push the button on her ownWe thought since the pendant had the fall detector in it, Life Station would have gotten the activation and called usThat was not the caseWe tested the pendant and got on the two way with an employee who stated they received no activation, and that they would call us and transfer us over to customer serviceAfter being on hold for over minutes, someone finally picked upThey said that WE set up the wrong button and it wasn't their fault we didn't read the directions so it wasn't their fault that they didn't get the activationThis obviously was not a welcome answer, especially when I had read all the instructions and was also on the phone with someone who you think would know what he was doingI have all of papers and instructions that our Lifestation came with sitting next to me as I write this and there is nothing in here about setting up the pendant with the fall sensor in it and that only the one sensor had this capabilityNOTHINGYou would think the employee that I was on the phone with for an extensive period of time would have told us, oh you know what, the white one is the one you should set up, not the gray one, when he expressively told me that the gray one was the correct one after I asked him which one to useI told him we were paying for the fall detection service multiple timesThe customer service rep we talked to then backtracked and said even if she was wearing the fall detection pendant, it doesn't work 100% of the timeREALLY? They tell you that it will detect a fall, but then backtrack and say, well, it doesn't work all the timeWe immediately cancelled this "fall detection" serviceWe are keeping the regular pendant for the time being until we find a replacement serviceI would not recommend their service one bit

Dear Revdex.com -This correspondence is in response to case ID # [redacted] LifeStation Inctakes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has been refunded $to their original form of payment on 7/1/(This may take a few days to show up in their records.)We apologize for any inconvenience that this issue caused the customer and look forward to serving them should the need arise.Sincerely,Mike Z***Managing DirectorLifeStation Inc

Dear Revdex.com - This correspondence is in response to Case ID# [redacted] LifeStation treat any hint of customer dissatisfaction with the highest level of urgency and responds in a timely manner to address the concerns of its customersFollowing a review of this case, LifeStation has processed a $credit to the customer to their form of payment on Monday, February 8thAdditionally, the lockbox which they have in their possession is theirs to keep at no additional cost.We apologize for any inconvenience during this situation and look forward to providing service for any future needs Sincerely, [redacted] Z [redacted] Managing Director LifeStation Inc

Dear Revdex.com -LifeStation Inctakes any hint of consumer dissatisfaction very seriously.In response to CASE ID# [redacted] , LifeStation has spoken to the customer on Wednesday, November 26th, 2014.Her account has been credited in the amount of $on November 26th as well.Please feel free to contact me with any additional questions at [redacted] ***Sincerely, [redacted] ***LifeStation Inc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Revdex.com - This correspondence is in response to Case ID # [redacted] LifeStation Inctreats any hint of customer dissatisfaction with the highest level of urgency and seeks to reply in a timely mannerFollowing the research of this issue, LifeStation will be refunding the customer for the disputed amount of $This refund was processed on October 25th and may take a few days to be applied to the form of payment.We apologize for any inconvenience during this process and look forward to providing for all of the customers needs in the future Sincerely, Mike Z [redacted] LifeStation Inc