Lifestyle Builders & Developers, Inc.

I am writing in response to a complaint filed by Mr. [redacted] about a warranty concern at his home. The concern relates to the concrete driveway surface, which has developed some minor surface...

cracks since the original installation. Our warranty clearly states that there is no warranty coverage for this type of concrete surface cracking. Nevertheless, we have agreed to return to Mr. [redacted] home and seal the small surface crack with a concrete sealant material. This will be addressed within the next two weeks, as time and weather allow. 
Sincerely,

Review: I built my house from Lifestyle Builders and moved in to the new house on March 11th, 2016. After I moved in I found the concrete driveway was not cut and it would develop cracks after some times, I informed the builder and they got it cut but it was not cut properly to all the way back to the end of the concrete, the part (around 7-8 inches) which was left has developed a crack now. When I am asking them to fix, they are saying it is hairline crack and it is not covered in warranty.

Because of their mistake why should I suffer. I would like them to fix the driveway.

Business

Response:

I am writing in response to a complaint filed by Mr. [redacted] about a warranty concern at his home. The concern relates to the concrete driveway surface, which has developed some minor surface cracks since the original installation. Our warranty clearly states that there is no warranty coverage for this type of concrete surface cracking. Nevertheless, we have agreed to return to Mr. [redacted] home and seal the small surface crack with a concrete sealant material. This will be addressed within the next two weeks, as time and weather allow. Sincerely,