FACTS: Fact 1: Lease was signed on September 12, Not "on or around September 13th" as you mentionedYou are using wordplay to create confusion, for especially when the matter goes to courtFact 2: My furniture could not fit into the apartment due to narrow stairways and low ceilingFact 3: After mentioning that the stairway seem small, and with the low ceilings, Your rental agent and apartment manager assured me that I should have no problems, and that no one have had any problems beforeI asked twice, your agents liedThere were other tenants that had the same problemFat 4: I asked if I could try the furniture first before signing the lease, your lease agent and manager told me noAnd still assured me that I would have no problemFact 5: I signed the lease, then I tried to fit my furniture inThey did not fitFact 6: I asked to terminate my lease immediately after, the lease agent, and manager told me no
Please accept this statement as the response of Lifestyle Communities, Ltd(“Lifestyle Communities”) to the above-referenced complaintIn his complaint, Resident claims that the air conditioning unit in his apartment is not functioning and that the issue has not been resolved by Lifestyle Communities However, Lifestyle Communities has addressed the issue by providing Resident with window units in each bedroom and by completing each submitted work order in a timely manner(See attached work orders) After attempts to repair the air conditioning unit were made, it has been decided that the unit needs to be replaced Due to ordering parts, the replacement is scheduled to be completed on Tuesday, July 26th
While Lifestyle Property Management (LPM) is involved in this matter as the property manager for the customer’s condominium, it is important to note that the decision on when to make this repair rests with the Condominium Association that governs the customer’s condominium The Association employed a general contractor to perform concrete repairs to several buildings within the community over a period of three years While that work was ongoing, LPM was hired as the association's management company, and was asked to help manage the project to completion The condominium owner in question had the concrete outside of her unit worked on as part of the project in After that repair had been made, the Association's Board of Directors made the decision to stop all concrete work outside of the scope of work for the large project After an inspection of the concrete work in April of 2015, the Association Board of Directors determined that the additional work needed on the limestone cap outside of the owner's unit will not be the responsibility of the general contractor who had previously performed the concrete repairs The Association Board of Directors subsequently asked Lifestyle Property Management to bid out the concrete work that was still needed LPM is currently in the process of bidding out that work, and will be providing bids to the Association Board of Directors to review and approve Once approved, the association manager for LPM has made a note to make sure that this limestone cap outside of the owner's building is one of the first repairs made on the list
LC believes that at this point we have met the customer's requestsIf the customer does not agree, LC would like to invite the customer to reach out directly and let us know what they have not received that was requested, so that we can resolve this issue
Please accept this statement as the response of LC Idlewild (“LC”) to the above-referenced complaint After receiving the complaint, the regional manager contacted the former resident and resolved this matter
I am rejecting this response because:I have reached out to the LC, and have gotten NO SATISFACTIONTHE CARPET DID NOT NEED REPLACEDIt was replaced by a decision of the LC and per the pics they provided, the carpet was not damaged it just needed cleanedAnd yes my rent did increase despite the claims of LCThey can keep my deposit, because I never imagined these crooks would return itBut I will not be responsible for a decision that was made for their beneift at my expense I did NOT damage the carpet beyond wear and tear and the carpet did not need replacedTheir own photos show wear and tearThat is all beside the fact that carpet replacement is the typical cost of doing business that is accepted throughout the real estate communityIn regards to my complaint about them screwing up and taking my rent twice, I readily admit that my money was returnedBut at no time did they ever attempt to rectify the situation to my satisfactionIt took three weeks of nearly constant phone calls to get the matter resoolved, their staff generally just didn't want to be bothered with itI am sure had one of their pay checks not been paid, their reaction would have been differentIn any case, my complaint is not about the rent, but about the fact that it establishes a generally poor pattern of customer service within the organizationOne that continues even after the fact in that they refuse to admit they did anything wrong and they continue to claim I owe them for something that did not need replaced and that is commonly accepted as a cost of doing business in any case Regards, [redacted]
Please accept the following statement as the response of Lifestyle Communities (“LC”) to the above referenced complaintThe Customer wants LC to forgive the amounts he was charged for damaging the carpeting in his apartment unitHe asserts that the damage was “wear and tear” while in LC’s business judgement, it was damage beyond wear and tear that necessitated replacing the carpeting sooner than it otherwise would have had to be replacedRecognizing that carpeting has a limited life and must routinely be replaced, which is a business expense, LC prorated the cost of the replacement based on the expected life of the carpetingLC only charged the Customer for the amount by which he shortened the expected life of the carpetingLC asks that the Customer make payment
FACTS: Fact 1: Lease was signed on September 12, Not "on or around September 13th" as you mentionedYou are using wordplay to create confusion, for especially when the matter goes to courtFact 2: My furniture could not fit into the apartment due to narrow stairways and low ceilingFact 3: After mentioning that the stairway seem small, and with the low ceilings, Your rental agent and apartment manager assured me that I should have no problems, and that no one have had any problems beforeI asked twice, your agents liedThere were other tenants that had the same problemFat 4: I asked if I could try the furniture first before signing the lease, your lease agent and manager told me noAnd still assured me that I would have no problemFact 5: I signed the lease, then I tried to fit my furniture inThey did not fitFact 6: I asked to terminate my lease immediately after, the lease agent, and manager told me no
Please accept this statement as the response of Lifestyle Communities, Ltd(“Lifestyle Communities”) to the above-referenced complaintIn his complaint, Resident claims that the air conditioning unit in his apartment is not functioning and that the issue has not been resolved by Lifestyle Communities However, Lifestyle Communities has addressed the issue by providing Resident with window units in each bedroom and by completing each submitted work order in a timely manner(See attached work orders) After attempts to repair the air conditioning unit were made, it has been decided that the unit needs to be replaced Due to ordering parts, the replacement is scheduled to be completed on Tuesday, July 26th
While Lifestyle Property Management (LPM) is involved in this matter as the property manager for the customer’s condominium, it is important to note that the decision on when to make this repair rests with the Condominium Association that governs the customer’s condominium The Association employed a general contractor to perform concrete repairs to several buildings within the community over a period of three years While that work was ongoing, LPM was hired as the association's management company, and was asked to help manage the project to completion The condominium owner in question had the concrete outside of her unit worked on as part of the project in After that repair had been made, the Association's Board of Directors made the decision to stop all concrete work outside of the scope of work for the large project After an inspection of the concrete work in April of 2015, the Association Board of Directors determined that the additional work needed on the limestone cap outside of the owner's unit will not be the responsibility of the general contractor who had previously performed the concrete repairs The Association Board of Directors subsequently asked Lifestyle Property Management to bid out the concrete work that was still needed LPM is currently in the process of bidding out that work, and will be providing bids to the Association Board of Directors to review and approve Once approved, the association manager for LPM has made a note to make sure that this limestone cap outside of the owner's building is one of the first repairs made on the list
LC believes that at this point we have met the customer's requestsIf the customer does not agree, LC would like to invite the customer to reach out directly and let us know what they have not received that was requested, so that we can resolve this issue
Please accept this statement as the response of LC Idlewild (“LC”) to the above-referenced complaint After receiving the complaint, the regional manager contacted the former resident and resolved this matter
I am rejecting this response because:I have reached out to the LC, and have gotten NO SATISFACTIONTHE CARPET DID NOT NEED REPLACEDIt was replaced by a decision of the LC and per the pics they provided, the carpet was not damaged it just needed cleanedAnd yes my rent did increase despite the claims of LCThey can keep my deposit, because I never imagined these crooks would return itBut I will not be responsible for a decision that was made for their beneift at my expense I did NOT damage the carpet beyond wear and tear and the carpet did not need replacedTheir own photos show wear and tearThat is all beside the fact that carpet replacement is the typical cost of doing business that is accepted throughout the real estate communityIn regards to my complaint about them screwing up and taking my rent twice, I readily admit that my money was returnedBut at no time did they ever attempt to rectify the situation to my satisfactionIt took three weeks of nearly constant phone calls to get the matter resoolved, their staff generally just didn't want to be bothered with itI am sure had one of their pay checks not been paid, their reaction would have been differentIn any case, my complaint is not about the rent, but about the fact that it establishes a generally poor pattern of customer service within the organizationOne that continues even after the fact in that they refuse to admit they did anything wrong and they continue to claim I owe them for something that did not need replaced and that is commonly accepted as a cost of doing business in any case Regards, [redacted]
Please accept the following statement as the response of Lifestyle Communities (“LC”) to the above referenced complaintThe Customer wants LC to forgive the amounts he was charged for damaging the carpeting in his apartment unitHe asserts that the damage was “wear and tear” while in LC’s business judgement, it was damage beyond wear and tear that necessitated replacing the carpeting sooner than it otherwise would have had to be replacedRecognizing that carpeting has a limited life and must routinely be replaced, which is a business expense, LC prorated the cost of the replacement based on the expected life of the carpetingLC only charged the Customer for the amount by which he shortened the expected life of the carpetingLC asks that the Customer make payment